Good service install went well but could have been more professional it be wise to have someone…read moreonsite that spoke fluent English.

The window world purchasing experience was positive. I originally visited their office and showroom…read morein Edison NJ to look at what they offer. The quality of the windows seemed up to par. I requested an in home consultation and John Gary visited my home for an estimate. John did a good job of explaining my options, prices, process etc. I live in a townhouse community which has an HOA to work with, the team at Window world handled the paperwork and documents needed for approval. The order was placed and the windows and patio door were delivered earlier than expected. An install appointment was scheduled. The install went smooth, I will say the installers worked until 8:30 in the evening. I believe they may have under estimated the amount of time needed for the install. I would definitely recommend they arrive earlier moving forward. I was disappointed as screens came in damaged but were quickly fixed a few days later. There was a bit of a mess left outside as it was dark out when completed and I know the installers couldn't see the debris that was left outside. I was also disappointed to see that the windows were left with grime, caulk etc which needed to be cleaned afterwards. I was also not satisfied with the walk thru of the features of the windows, I did not know that the sliding window could actually be easily removed to clean them. All in all it was a good experience, the price was far less than Anderson and Pella. The warranty offered is very good. I am confident I made a good decision.

I recently contacted Morris Plate Glass to have some custom-fitted glass panes made for my vintage…read more1920s Art Deco curio cabinet, which I've converted into a UV black light display for my uranium glass collection. When I first purchased this piece, the doors still had their original glass, but unfortunately, they were cracked and beyond saving. One of the glass shelves was also missing, so I decided to have Morris Plate Glass fabricate a replacement that would fit perfectly. From start to finish, the experience was smooth and professional. Their team was friendly, attentive, and clearly took pride in their craft. They listened carefully to what I needed, measured everything precisely, and even made sure the glass matched the original look and feel of the cabinet as closely as possible. The turnaround time was about a week, which I thought was very reasonable for a custom project. When I picked up the finished pieces, I was blown away by the quality. The glass fit perfectly, the edges were clean and polished, and the overall craftsmanship was exceptional. It's clear they put real care and attention into their work, which means a lot when you're restoring something unique and irreplaceable. The only reason I'm not giving five stars is that the price was a bit higher than I expected. It's definitely on the expensive side--but to be fair, you get what you pay for, and the quality and precision of their work more than justify the cost. Overall, I'm extremely happy with the results and would absolutely recommend Morris Plate Glass to anyone who needs custom glasswork done right. They brought new life to my vintage cabinet, and I couldn't be more pleased with how it turned out.

Morris Plate Glass did a fantastic job replacing all 8 of our sliding glass doors. The technicians…read morewere very professional and fun too! We had one little hiccup with stains left on our outdoor rug but they promptly came back to clean it up and did a perfect job. Highly recommend!

Ordered a frosted glass shower door, the first one damaged had to send it back, the second one…read moredamaged had to send it back, the third one damaged had to send it back. Decided not to get frosted glass anymore and went with plain glass instead. This process took over a month to finally get resolved and the communication with the company was not taken well on their end.

He did our store front , and the repair when the thief broke in. Pretty fast service considering…read morethe circumstance. We have recommended him to many people with confidence.

I was living with a broken storm window in my living room for several years. I patched it with…read moreclear packing tape and it looked terrible, since I continually had to stare it being in the TV room. Didn't want to call a repair person since it would cost me $100s. Then I finally decided to remove it and take to Eighteen Glass Co to see if it could be repaired. Best thing I've done in a long time. They took the broken frame and fixed it within a day and for an affordable $50. Eighteen Glass also replaced mirrored glass on a dining room table I managed to break several years back. Lucky for me they're still in business and conveniently located about 3 minutes away. I wish them continued success and encourgage anyone with a glass issue to give them a chance to fix it.

Highly recommended. Needed to replace a cracked double glazed upper in a double-hung window, and a…read morelarge (4'x6') double glazed picture window, with inserts, that had lost its seal and was very cloudy. Called, tech came out, measured, and estimate given same day. Placed order w/ 30% deposit. Was called a couple days later with advice that supplier was backed up, and it would be a month before they received the replacement panels. They immediately offered to return deposit, but we wanted to continue with them Extremely easy to deal with, honest, and highly professional. Said estimated arrival of glass was 10/1, and set a tentative appointment for 10/2. Called on 10/1 to confirm glass was delivered, confirmed a starting time for work on 10/2. Crew leader called and advised running 10 minutes late, and showed up within 10 minutes of appointed time. Two men completed the work in about 1.5 hours. Friendly, neat, professional, and correctly wearing masks. Paid balance w/ credit card and received a mailed receipt two days later. Totally painless, very satisfied with entire experience. Would not hesitate to use them again

Solomon came out promptly and did fixes for all three of my sticking door. I felt the fee was a bit…read moreexpensive given how quickly he did the work, and the adjustment he made to our front door was good, but not perfect - the door sticks in slightly at the top. Overall though, he was pleasant enough and got the job done.

Great same day installation for our new glass porch door. Excellent communication and professional…read moreinstallation. Fair price! Would highly recommend.

I read through reviews of window companies and through my previous experiences I thought I would be…read morein for a stressed-filled, nail-biter but boy am I glad I took a risk and called Universal Windows Direct! They are a family business with a showroom just off from Rt 35. I couldn't get to it so I was even given a free ride to go and see for myself what the products look like from Doug the salesman. On the day of installation, I met his wife Michele who is the Showroom Manager. Then there's Mindy who is on top of contacting me and making sure there is communication and then Rob and his team of two other installers. The whole bunch had a great sense of humor, and really enjoyed their jobs! They came on time and offered professional service but still maintaining a great easy-going vibe. The installers were extremely efficient and had window replacement to a science! They cleaned up after themselves and didn't make a mess! Rob has 32 years of windows installation experience and it shows. The guys were down to earth and humble too! They packed all the equipment into the truck neatly! It is one of the neatest and cleanest work trucks I have ever seen! I spied a cooler in their truck! If you get Doug as your salesman, ask him to show you one of his best assets, a cap that his wife bought him. It is a very familiar red and I thought could it be? Then Doug turns around and his cap reads "Make Windows Great Again!" That was too precious! I told him he could offer those for sale too! After installation, I had some issues with the mechanics of the windows and Michele was on it ASAP and dispatched Doug out to see what the issues were. Great customer service! The windows I got are Polaris and made in Ohio! They also install exterior doors and storm doors from ProVia. If your budget will allow you to, get the triple paned glass! What a pleasure it has been to work with this group from start to finish!

I recently replaced 16 windows and a patio door in my home. Had three companies out for estimates…read more When Doug the owner of Universal came out, he was a breath of fresh air. No high pressure sales tactics and a straight forward guy. His windows were of the highest quality and his price came in below the other two companies I had out. So happy I chose them. Mindy the office manager was incredibly thorough in setting up installation and following up. Eric and his team were exceptional. When they were finished you would never have known my home just had two days of major renovations. So clean so efficient and so meticulous. One of the finest companies I have ever worked with in my life. I could not recommend them more highly.

PFM Glass provides exceptional customer service from start to finish. They are incredibly…read moreresponsive, reasonably priced, and the quality of their work is outstanding. They're also extremely attentive to their customers' needs. I had a situation where a piece of glass unexpectedly broke right before I was hosting a holiday gathering. PFM Glass came out immediately, measured everything on the spot, and had the replacement installed in just over a week. Their professionalism and quick turnaround truly saved the day. I highly recommend PFM Glass to anyone who wants reliable, friendly service and excellent workmanship.

Great communication. Friendly staff. Fast turnaround. Outstanding results!…read moreThey replaced the front mirror panels on my high-end tri-door mirrored medicine cabinet. The interior was still perfectly fine. Just the front door panels were needed and they saved me hundred$ and lots of time vs replacing the entire fixture.

Had an excellent experience with Royal Prime Windows. When I was looking for window replacement…read morequotes for my 100 year old windows, a friend recommended Royal Prime. Of all the companies I contacted, they were the ones who were the most up front with honest pricing and no hard sell. Andrew provided a comprehensive estimate and was extremely knowledgeable about houses in my area. Jorge and his crew did an excellent job with installation, showing up on time and finishing early. They cleaned up beautifully. Cila in the office was a pleasure and everyone offered excellent communication. One window arrived cracked but was quickly replaced, no hassle, no fuss. One of my neighbors watched the installation and now they've called to schedule. I can't say enough about how happy I am to have beautiful, functional windows to replace those old, wooden windows that didn't want to open. So glad I did it before this current cold snap!