While they didn't have the product we were looking for, they were helpful in telling us where to…read morefind it and also provided directions on how to get there. Very friendly and helpful!

Friendly staff, great selection of products, fair prices. Everyone that works here is an awesome…read moreperson you could carry on a conversation with for hours! Other shops in the area don't compare.

Hi! I am a long time customer of Smokers Land. I needed very particular items and the gentleman…read morewas able to help me with everything and more! The shop is local and thus saved me driving around town searching!! So friendly and kind customer service. I was also given a sweet discount on the spot. A beautiful spacious shop simply loaded with the goods!! Thanks Farud!!

Went in for a few cigars, great service, very friendly and made good recommendations as I don't…read moresmoke much and wasn't sure what to get. Also, gave me a discount and addition cigar for free. Will be going back!

It was my very first time going to a vape shop cause I've been smoked…read more Cigarette for over 35 years and most my friend around me they switch the cigarette to the Vape, that's why I find this shop ,the owner Mason was amazing very knowledgeable and friendly to answer all my questions even I know most of disposable vape can get it online but I rather to talk in person and ask questions believe me this is the right place, you won't regret I will keeping support this small business, thank you, Mason

Hands down the best smoke shop I've ever shopped at in San Diego…read more The prices and quality of the products here are always top tier. This shop will beat any price compared to other spots every single time. Their loyalty program is solid as well. Being a loyal customer pays back in the form of discounts on purchases (often a $10 off discount). Most smoke shops forgo customer service, but Mason and the team here are always hospitable, knowledgeable, and a pleasure to speak with when purchasing product. This place gets an easy 5/5. Do yourself a favor and go the extra mile to support this small business with heart and exceptional product.

Use to be my favorite spot when the OG guys were working here but literally the last 3 times I've…read morebeen here, there's a sign that says they'll be back in 10 mins. It's never 10 mins and always a waste of time. Good selection of vapes though so maybe I'll give it one more chance

Prices for vapes is crazy played in my face fr but I get it there're scarce now but wow don't know…read moreif it's because I'm a woman and not a man but get your vapes elsewhere everything else was fine great customer service and very clean, huge selection but SO EXPENSIVE

Darius was very helpful and had great customer service! I highly recommend this shop.read more

New employee was there alone. He didn't know the price, so he made a phone call. Couldn't reach…read morethe person he called so sent me away, because he didn't know the price. I suggested that I would pay the same price the item is sold on line. His response: "sorry bro, I can't". Sub-par customer service.

This place has become our go-to Sunday hangout. The cigar selection is excellent--tons of quality…read moreoptions at really fair prices--and the vibe is exactly what you want from a cigar bar. Relaxed, comfortable, and never overwhelmingly smoky. The seating is super comfy, which makes it easy to settle in for a while, and the customer service is top-notch. Huge shoutout to H and David--they always take incredible care of us and make everyone feel welcome without being pushy. If you're looking for a spot to kick back with friends, enjoy a great cigar, and actually be comfortable while doing it, this place delivers every time. Highly recommend.

Have been here a handful of times and always have a fun time. I enjoy the beers they have on tap,…read moreespecially when they serve Burgeon. My partner is usually the one enjoying the cigars but I'll try it here and there. Service is always exceptional. Good vibes

These might appear to be too tiny, but man do they pack a punch! Tasty and strong I might add so…read moredefinitely a sipping drink in my opinion. I found these fun tiny drinks at Total Wine & More in Poway. I was looking for something new and unique to try. I got these 3 for $10. It was a deal if you picked up three for ten which typically one drink can cost well over $10. During my shopping experience, I encountered some of the staff. Each one was really friendly and helpful. Gave me a few recommendations which I'll have to try in the future. It was my first time at this location so overall I enjoyed my shopping while discovering new drinks to try.

I've been a loyal customer of Total Wine primarily the Mission Valley location, but my recent visit…read moreto the Carmel Valley store left me extremely uncomfortable and disappointed. On my way to San Marcos, I stopped in to pick up a few cigars. While browsing the Scotch section, specifically looking at a Dalmore 15, an employee approached me and greeted me. I politely responded and made it clear more than once that I did not need assistance. I prefer to shop independently, and if I need help, I will ask. Despite this, the employee continued trying to engage, ignoring my clear and respectful responses. At that point, I was already feeling pressured and just wanted to check out and leave. While waiting in line, the same employee approached me again and redirected me to another register, saying he could help me there. I agreed, expecting a straightforward checkout. Instead, the interaction became uncomfortable and frankly bizarre. He asked if I needed a cigar bag. I responded clearly: "Yes." Rather than proceeding normally, he paused, stared at me, and acted as if he did not understand my response. There was an awkward silence where he simply looked at me in a confused and almost performative way. At that moment, I had to say: "I think my English wasn't that bad saying 'yes' after you asked if I need a bag." His response was dismissive: "Oh no, I asked if you need a cigar bag."! This interaction felt unnecessary, patronizing, and inappropriate. What should have been a simple transaction turned into an uncomfortable experience that made me question whether I was being subtly mocked or tested over something as basic as saying "yes." This happened around 3:33 PM on a Saturday. what should have been a quick stop after a long week turned into a frustrating and unwelcome experience. For clarity, the employee's name was John. I expect better from a company like Total Wine. Customers should not feel pressured while browsing, nor should they be made uncomfortable during a basic checkout interaction. This kind of behavior reflects poorly on the store and needs to be addressed seriously. I hope corporate reviews this and takes appropriate action to ensure customers are treated with respect and professionalism.

Only smoke shop I trust for 100% real products. Large variety at both shops. Best customer service…read morethese guys go above and beyond to help their customers. Fair prices and any time I've had an issue they've been able to resolve it for me on the spot.

I have to change my review because the customer service here is I more specifically go to the Mira…read moreMesa location, but this review counts for all locations. It's something when other smoke shop employees come here to shop, right? I had a really great experience yesterday. I decided to stop the disposable and get a reusable vape. I was given tips that I would not have been aware of had I bought at other smoke shops.