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    Sonderby

    3.0 (2 reviews)
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    Services - Sonderby

    Gutter cleaning

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    New Jersey Gutter

    New Jersey Gutter

    (20 reviews)

    We asked NJ gutter to evaluate our gutters for gutter caps. Their recommendation was to replace our…read moregutters and add caps to prevent clogging. We accepted their recommendation and recently they completed the work. Today I removed our xmas decorations and found many scraps from the gutters. There were sharp pieces of metal in the garden, walkways and lawn. These pieces are sharp and dangerous. We have grandchildren that often play in the yard and these pieces could cause serious injury. I would not recommend NJ Gutter.

    Edited review: I updated to add a few stars because the initial phone call was a good experience…read more Things started strong-I called to scheduled gutter cleaning, and they emailed a quote right away for cleaning and flushing of all gutters and leaders. I approved the estimate. After 4 weeks, I called them because I hadn't heard back about scheduling the job. They indicated that due to weather it would take awhile to get to my house. I do agree that the weather was difficult, and I understand the delay in scheduling the work. But when they finally came to complete the agreed-on gutter cleaning, the office called me to say that the job would cost about double what I was previously quoted. I did not interact with the service team that would do the work at my house. They did not come to my door. The office apologized for the misunderstanding about the price. It seems to me that there is something wrong in their estimating process if it takes 2 months to follow-up on an estimate and then they change their price at last minute. I did not use their service, so I can't comment on whether they can do a good job or not. But doubling the price at last minute (after they had 2 months to come out and change it earlier in this process) did leave me feeling like I didn't want to work with them. I was told by their office that they create estimates based on satellite image photos. When I spoke to the first person on the phone, she said that I have a lot of trees. I agreed. And I was fine with a reasonable price to clean the gutters. But then on the day I wrote this review, I was told that my house is bigger than described. I never described it. They looked at satellite images and came up with the price based on that. So at this point, I'm not sure where the breakdown in communication occurred but I feel letdown by the process. And there was no fixing it because from my point of view, they just changed their price when they got here and my option was to pay double or not get the job done, so I did not have the job done. I wish things had gone differently. I hope my experience is a one-off, but I do want to share that the estimating process feels confusing and disorganized from what it could be.

    Sonderby - roofing - Updated September 2026

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