It's not new, but if you can see past a slightly aging feel on the property, you're going to have a great stay. I was in town for work nearby and I quite like having a suite where there's a microwave, full fridge, stovetop, and a little more room to spread out. Big plus for the breakfast. While it's still mostly heat-and-serve style food, it's more than the bad bagged continental you get at so many places these days. There were eggs, sausage, waffles, and it changed every day I was there (though I only stayed a few nights). The room was fine, good bed, decent sheets and towels, and plenty of channels to flip through. I wish it was a little closer to food, as there's only one restaurant in walking distance and it was a very pricey Greek spot. But you can order in from the nearby strip mall, or stop in and grab a pizza or fast food, which I did one night. Parking is limited around front, so you'll have to park in back if you don't nab one of the front lot spots. It made walking out there a little longer, but the lot is big, free, and has room for larger vehicles or even trucks and trailers if you're needing more space. read more

My husband and I stayed here for 2 nights for our Maryland getaway. We thought it was a really nice hotel, especially for the price! All the staff were very friendly and helpful. The room was spacious, had everything you could need - TV, Kitchen, Microwave, Fridge, and more. The bed was extremely comfortable as well as the pillows. I did not go downstairs for the complimentary breakfast but my husband did and he enjoyed it. The last place we stayed at said complimentary breakfast and it was literally only muffins and coffee. This was full breakfast. The only downsides: it was a little run down in the hallways, the elevator was out of order (not a problem for me but just stating it) and the ice machine in the room was broken (also not a problem, we just went down to the lobby and they gave us some right away!). Those are all very minor. I would definitely come back here and would recommend for the price. read more

I never stayed at a Sonesta before, and this was my first and last. The female desk clerk was very professional and friendly, but that was the extent of anything goog during my stay, after that interaction everything went downhill. I was checked into RM 211, so lets start at the beginning: as I entered the room my feet literally stuck to the floor, there was an odd smell in the room, and the couch looked like something you would leave out at the curb to be picked up by your garbage collector. I complained and John the (manager?) changed my room to Rm.121 I asked him who would be the day manager in the morning when I checked out and he told me that he would be the only one on sight. The floor was sticky in this room as well but not Quite as sticky as in 211... I asked where the ice machine was located and I was told you have to use the ice maker in the room refrigerator (when I checked in the am there was 6 cubes in it). I dozed off and was woken up by the loud bark of the german shepard in the room next to me. I called the desk and asked about the dog and was informed that it was a "pet friendly" hotel, if I was informed of this at the time of the reservation I would have found different lodging. The sheets and pillow cases were extremely wrinkled, they did not look like fresh linen. I was itching in the bed, it skeeved me out and I decided to sleep on the top of the bed in my clothes withthe top sheet off. From around 12:00 am to 2:00am the people in the room above me were stomping loudly around the room, I finally called the desk to complain about it, and after another half hour they stopped. I don't know if it was from somebody following up or they just got tired. I checked out the "buffet breakfastin the morning and it was pretty disgusting with these round plastic hockey pucks that looked like a plastic fried egg, and "turkey sausage" it creeped me out, they didn't even have real milk for coffee, just liquid coffeemate in portion control packs. I once stayed in a Extended Stay America in Glendale Ca. and even that was better than this crappy hotel, they even have the audacity to tack on a $100 additional hold on you credit card for any "destruction" in the room lol!!!! When I asked this morning when the $100 would be released on my credit card I was told it could take 10-14 days WHATTTTTTTT!!!!!!! sending pictures from my Iphone read more

OK- good: bathroom was one of the cleanest. Bed was new sheets and comfortable. Appliances were like new. Check in was nice, staff friendly. The bad- one I got off the elevation my floor, it smelled like fish fry and burnt oil. It was horrid and coated the entire floor. The room was clean, but smelled of carpet freshener powder STRONG. The furniture is very worn and in some instances smeared with food/stains like kids lived there. I also had to move the Chris in front of my door Jacques even with the bolt, the door had a lot of movement, so I was concerned about someone breaking in at night. Bottom line- it wasn't the worst hotel I stayed it, but I won't stay here again given the chance. read more

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I truly enjoyed my stay here. I come to Maryland all the time. I have frequented several hotels is various locations. However, Sonesta surpassed my expectations. I figured it would be just like other extended stay hotels. But I was proven wrong. Excellent customer service from check in to check out. I appreciated ALL the rules being explained due to covid from the very beginning. In addition, I received a printed guideline of the policies as well. The room that I was originally given was good but we had noisy people next door and right above us playing basketball inside. When we requested a room change we received a complimentary upgrade and an apology which was not necessary but greatly appreciated. The room was GREAT!! Clean, spacious and very accommodating. The bed was also quite comfy. Sonesta you have definitely found a new loyal customer. Do not change the formula. Quality, customer service is key. I will definitely return. Thank you for a great stay in MD!! It felt like home. read more

This is my first time staying at a Sonesta chain and I was very impressed. I read the reviews on several websites and all of the reviews stressed about the cleanliness of the Hotel. Check in process was easy, room was ready when we arrived. The staff was very friendly and was ready to answer any questions. The room was immaculate everything about the room was clean. The reviews were on point. The free breakfast was pretty decent. They had pork items one day and turkey items the next. They had a nice selection of fruit and their muffins were soft and fresh. I wasn't expecting the muffins to taste so good but they were delicious. The manager reception was only for 2 nights, Tuesday and Wednesday and a menu was posted on the refrigerator in your room. The only down side of the reception was that they served this super sweet juice and lemonade. I was actually looking for wine but there was no alcoholic beverages. I would definitely stay at this hotel again. read more

First room we walked into smacked us silly with the scent of marijuana. Hotel receptionist acted like we were the problem when we politely asked for another room. The next room was clean but so ... "plasticky" ... bed was absolutely AWFUL. Agree with another reviewer that this place should be shut down and renovated to get back to Sonesta standards. read more

This place has so much potential but the entire experience was weird. The Heat was broken when we arrived, so the room was Freezing. I had to call down numerous times and have someone come service the heater because the front desk kept telling me to turn on the thermostat that I had already tried. Then, once the heat was fixed, it periodically gave off a Terrible loud buzzing noise. We had to turn it off at night because it was so loud. The kitchen was very spacious, but the bedroom was a little cramped. There was a very small walkway space between the bed and the bathroom. The Coffee maker was broken. The TV channel list was misprinted or something because the channels were not accurate. The most frustrating part of the experience was that I specifically told them to hold the room on one credit card, but charge another. At checkout, we confirmed which card to charge. Upon returning home, they charged the wrong card! AND they overcharged us by $100+! There was no receipt given, paper or email, which was super fishy. Luckily we called and got the extra charges refunded, but it was disappointing that they couldn't hold to their word in the first place. read more

Appalling lack of sanitation in the midst of a pandemic. Staff wearing masks on their chin or not masked at all. Dirty toilet brush lying on the elevator floor during our entire stay. Apathetic staff. Room showed no indication of any extra cleaning/disinfectant use due to COVID. Doorknobs, light switches felt grubby. Good thing we had disinfectant wipes and spray with us. Couldn't wait to get out of there. read more

Sonesta ES Suites Columbia - This dirty toilet brush was on the elevator floor during our entire stay. - Hotels Near Me - Columbia, Maryland

Really a 2.5. But yes, I have lived better (but have lived much worse). Others have covered the hotel, the things they offer, etc. If you need to meet per diem (govt. rate) and you are going to have to stay somewhere longer than a week (we had 17 days)- sure, go for it. There is breakfast everyday (steamed frozen sausage and scrambled egg product got a bit boring but the breakfast lady is super sweet)- a few evenings a week they have evening "food"....my wife got bored enough with it all to start skipping it. I was in the Army for many years, lots of deployments and MRE's -so I was fine. There does seem to be a downward trend... what's that Rod Stewart line. " The morning sun when its in your face really shows your age." There are signs, its time for a little tune up, fresh carpet, a coat of paint etc. The various smells of years of kitchenette use and people passing through have built up. We were making jokes about the small pool and the number of little kids playing and peeing with equal vigor. One day the water actually had a bit of a yellow tint...we skipped our evening dip. My wife just made a great point. Since its extended stay there should be a more robust guest laundry. There are only 3 washers and 3 dryers. During our stay they had some outage. There was also a tiny little fitness "closet"- needs ventilation. Maybe scrap that and put a few more washers/dryers in. I have no real complaints- the staff is good- but when we come back to the area- if there hasn't been a renovation we will likely skip it. read more

If I could give negative stars I would. From the very beginning of my stay I was met with a nasty animal smelled trying to be masked with an overwhelming flower scent. The linens in the room were all stained. There was still crumbs on the floor from the last guest which leads me to believe they are not cleaning properly. The pull out couch was torn to shreds.This was all excusable until I found a roach crawling in the bed next to my daughter. I immediately called guest services and was only given the option to change rooms. Management was no help and was very reluctant to give me any accommodation for my terrible experience. I checked out that same morning. This place needs to be closed down and remodeled. read more

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Won't be coming here again, all the other reviews from months and years ago are speaking of a time when the rooms didn't have bugs or or a tore up couches. Better off going somewhere else, price of this place isn't worth it. read more

Staff is awesome rooms are amazing and courtyard is a beautiful sanctuary with outdoor grill

We just checked into this hell hole and our room was clearly just bombed with some sort of bug poison. Massive headache after 5 minutes and they don't have the decency to tell us the truth. Maintenance guy said he cleaned the base boards, front desk said they just painted and now just heard they "shampooed the rugs." It is a strong "raid bug spray" smell. Just what we want to deal with after driving 6 hours. I'm pretty sure it's bed bugs Now trying to find another hotel to put us into. read more

They cancel reservations without notice. I made mine well in advance and they said they couldn't find it when I got here even though I showed them the reservation confirmation. Saw same thing happen to another person while I was waiting to talk to the general manager, Shane Brown. I asked for his phone number but they wouldn't give it to me. I did get his email but it wasn't not given out freely. beds are U-shaped. Hard to get a good nights sleep.. read more

Severe HVAC problems; chasing down management; downgraded rooms just to solve the matter; rude front desk associates

B For a moderately priced, standard business hotel, this is quite a find! I stayed two nights and found the accommodations spacious, clean, and really convenient, especially the large bathroom and the kitchenette with the full fridge and stove. There was a small TV in both the living area and the bedroom. They were a little outdated-- didn't have a way to order movies or show information on what was on each channel... but perhaps that's a "nice to have" luxury that we've gotten accustomed to with more modern TVs. It brought me back to the days of channel surfing so I watched Full House and Saved By the Bell. Too bad I forgot to bring my VHS tapes to make the most of the features the TVs did have! It's located about two minutes from a Giant's and Wegman's, Jimmy John's and Chik-fil-a, as well as plenty of other restaurant and shopping options, but most importantly right around the corner from a wine & liquor store! Parking was easy to find right in front of the hotel. It snowed about 9'' during my stay and they did a great job of clearing the snow out of the road. The staff was friendly and willing to go out of their way to help me, like offering to print something for me when the printer in the business area wasn't working. The only concern I have is that there are very thin walls! From my living area, I could hear the voices and movements from the room next to me and above me. This wasn't as bad in the bedroom, but it was tough to get complete silence in the living area, where the work station was. Besides that, I would definitely stay here again for a business trip! read more

Cannot believe I got this for $59 on Priceline. Gorgeous hotel. Like a mini apartment dinner tonight ( st Patricks day) included as well as complimentary breakfast tomorrow. Big screen tv, free wifi and very helpful check in. A little hard to find on the busy road but the hotel is set back. Mini kitchen in suite even has standard fridge with ice maker and a dishwasher. read more

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First time here & hopefully not my last. Check-in was courteous & very quick. Location was off a few major roads,convenient & surprisingly quiet. Clean room,comfortable lounging & work areas. Bed was great. I really enjoyed this hotel. Sonesta is my new favorite hotel brand,they are great. read more

Great little hotel, awesome value for the money. Wish I stayed here longer (only stayed here one night). The little courtyard has nice pool with lounge chairs and basketball court and cute little seating areas among greenery to enjoy the evening or morning. There's even a tiny library/free wifi/computer area next to main lobby area. The one star taken away for weird looking breakfast (didn't care to try it) and our room being too cold (even when we tried to adjust the thermostat, it was obvoiusly broken/damaged; when you raised the temperature the burned/smoke smell started to come out, as a matter of fact, when we first tried to adjust the temp, the smoke detector started having convulsions, which scared the shit out of me, so we were careful not to raise the temp too high. read more

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The hotel was great, renovated, new and I have never seen so many places to plug my phone and laptop in. Free Breakfast is ok nothing crazy good but it helps you not be hungry! The one bedroom isn't spacious enough for more then two adults really, and maybe a couple of kids- so get the 2 bedroom, just my opinion! I couldn't believe how close they were to downtown and inner harbor, it was great for a tourist who didn't want to stay in the city, but did things at the zoo and went to see an Orioles game! I'd stay here again, and other Sonestas! Also I left my purse on check out day, didn't realize this until I was home in NJ-DOH! I called and they immediately over nighted it to me and I received it less then 24 hours later. Thank you Sonesta! read more

This was one of the best hotel experiences with hotels I have had, and I have quite a bit of experience with hotels. It was very clean, the rooms were of comfortable temperature, and there was plenty of room even though thebroom still felt cozy. There were two high-quality televisions and two tables that could easily be used for a laptop. The wifi is not especially good, I could not figure out how to properly use it and I am usually good at electronics-related things. The breakfast was very good, and overall it got a lot of things right that a ton of hotels get wrong. P.S. There are these cool shampoo dispensers in the showers. Nice touch :) read more

Was honestly surprised at how cute this place was for the price! We booked on Hotwire so it was only $81 (boyfriend and I are on a 2 week road trip) Staff was very friendly, the place was clean and seemed newly renovated. Lots of outlets, comfy bed, clean shower with a big shower head. The best part had to be the kitchenette, nice little table, microwave, full sized fridge, stove top, and a toaster. This allowed us to stop at the nearby whole foods and pick up some breakfast stuff for the AM. I would highly recommend this place, due to the price and the fact that it was actually very comfy. read more

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Very disappointed with the coffee. It was probably the worst I've ever had. It so important to have good coffee because it's the first thing people have in the morning. Then I get ready for bed and see this cob web on the light right by the bed. So sad. Makes me wonder what else isn't cleaned. read more

Sonesta ES Suites Columbia - Hotels Near Me - Columbia, Maryland

I already know there will be no response to this review as I've seen none on other reviews so it's quite obvious that this property's folks either don't know or care about what people are saying about them. Well, it isn't all all about their response HERE. It's more about how they aren't responsive to the concerns at the property. Based on my experience just booking and subsequently trying to cancel let's me know that my reservation experience is not limited to just reservations and now I am kind of glad our plans changed and we did not need the room. Maybe we were being protected from even more abuse. That being said, this is also where my concerns with Sonesta began. I reserved 2 nights directly with Sonesta, no third party shenanigans this time. I might as well have used the 3rd party tho'. While I get policy and I am the last one to look for people to do anything that would cost them their job, I just feel that a small amount of grace could have been afforded, esp. if one has any concern at all for repeat business or referrals. The cancellation policy does state 24 hours before date of arrival. Through no fault of my own, I had to cancel and it was 23 hours and 45 minutes before as opposed to the full 24 hours. I was told they will have to charge me for the first night. The "system" won't allow it. I work with "systems" all day every day and I know that people can do what they want IF they want. I am so saddened by how nowadays folks seem to be dollar-driven and not heart-driven. The love of money is the root of all evil and I regret to inform Sonesta-Columbia that their business will fail because they've put money before people. read more

I contemplated giving three stars instead of two. Me and my boyfriend , along with another couple stayed here for three nights in the two bedroom suite. First off, the couch was torn and it just appeared raggedy however, our first night was very comfortable. The second night, the smell of weed and cigarettes was so strong that it irritated my asthma. We told the front desk attendant and all he did was go upstairs and ask them to keep their smoking down. The third night, our entire suite was 89 degrees. None of us got any sleep until we opened up windows. Although , I would say when checking out, the front desk attendant was very understanding. She offered us a complimentary weekend stay in a studio suite. read more

Wish I had found this home away from home sooner! I visit Maryland frequently. My July trip was unnerving due to unclean hotel rooms(not this hotel). This trip I brought sanitizing wipes but first step in the room I could see I didn't need them. How refreshing to know I was staying in a very clean environment, especially these days. From check in, throughout the week, to check out, each and every employee was courteous and caring. Our stay was tailored to our comfort level regarding cleaning and the amount of foot traffic in our room. I felt they treated us just as they would if we were family. I had the pleasure of speaking with wonderful employees at the front desk, Ms. Kimanda and Ms. Jasmine were just delightful. Mr. David was very welcoming, too. Ms. Kimanda definitely went above and beyond in helping me with an important item for my daughter's wedding. Perfect choice for front desk management. Ms. Jasmine was a ray of sunshine during a stormy week. She had her mask on but her smile shines through brightly! Every question and request were met with pleasant demeanor and smiling faces. Ms. Selena from housekeeping was always available and there was not a thing that we were left needing. Her team is very thorough in their cleaning procedures. I did not have the pleasure of meeting the manager of the hotel but this type of impeccable guest service comes from the top management leading by example. The room wasvery spacious and we loved having a fully stocked apartment sized kitchen. I have definitely found my home away from home while visiting Maryland. Thank you and kudos the to the management and staff of Sonesta ES Columbia. read more

Our room had fleas on the bed. No manager on duty to handle the situation. When you charge $75 for a pet you shouldn't have these issues if the room is being properly cleaned and treated. Elevator was sketchy, front desk attendant was overwhelmed and could have used some support. We didn't stay the night. Not going back. Poorly run and managed location. read more

Stayed here back on June 12th,, and my family and I, supposed to stay until June 25th, but we couldn't take it anymore, checked out and found a new place on June 17th,, The good, Rooms were ok, and the people at the front desk were very, very nice,, the bad,, DON'T EVER STAY AT A HOTEL WITH A LIGHT UP BASKETBALL COURT IN THE COURTYARD,, our room unfortunately was on the courtyard side, and EVERY NIGHT, basket ball games went not only past the 9pm curfew, but on average, 11:pm, despite me and others having to call the front desk multiple times, and because they keep the court, wide open and the lights on all night,, EVERY NIGHT (except the rain storm night on June 14th) Basketball games WITH ALL THE FOUL MOUTH LANGUAGE, would begin again from 12:30am until 3am and on one night, 4:30am!! Not only that, it was mostly people not even staying at the hotel using the court?!?! It is not fenced in (like it should be) and it is lit up,, hey Sonesta,, TURN THE LIGHTS OUT ON THE COURT 9PM,, , Sonesta is an extended stay hotel,, we had 2 weeks of DR appointments and Therapy visits at Hopkins and Kennedy Kreiger Institute, we had to check out as my family could not get any sleep,, just terrible,, and for what ever reason, it seems that WEED SMOKING at this hotel is allowed Can't smoke cigarettes ( I don't smoke) but I guess smoking Weed is allowed, the hallways reek of weed,, ,, For being in a residential and business park area,, I'm stunned at what a "Play Ground" environment this place is,, no way, no how do I ever stay here unless they get rid of the Basketball Court and all night basketball games,, I have Warned you all,,,,, again, staff is nice,, but not in control of what goes on there that is for sure, or the night desk person just doesn't care and does not want to confront on an all night into the wee hours of the morning Thugs and Kids using it as a personal drive up 24-7 playground. read more

The smell in this hotel is awful! It's a mix between really strong old lady perfume and animals. Wished we hadn't picked this hotel.

This has GOT to be the worst 4 start hotel I have been in. 1. I was checked into a room that has no heat. 2. Instead of fixing the issue I was moved to another room. 3. The new room had no tv remote. 4. I step out for a couple of hours and I come back to find no power in the room. Considering I only stay at 3-5 star hotels, this hotel has to be 2 star tops. If it were 2 stars I wouldn't write this review because it's to be expected. The kicker to this experience is that I am only here for 2 days! Come here at your own risk. read more

Don't book here. Had a 2 night reservation. Room was not cleaned after day 1. No fresh towels. Bed not made. No fresh coffee packs. They blamed us and said we had the Do Not Disturb sign out. we did not. The sign was inside the room. Toilet requires 4 flushes to full y flush because small tank only fills 1/3 of the way each time Bathroom door does not fully close (door and frame do not align) Wifi is painfully slow. After we arrived, the had to switch our room because they placed us next to a "pet-friendly" room with a loud barking dog. Somebody in another neighboring room said the barking had been going on for 3 hours and we told him to complain too. Pool is teeny-tiny (don't let photographs fool you) Breakfast is OK We were also told there were many fake positive reviews here.... every time they get a bad review like this one (and there are many), they immediately upload some positive ones with details that they average visitor would not know. BEWARE--- read more

Hotel was awesome. Super clean and modern. Lots of space for a hotel room. The staff was wonderful and helpful, and the free breakfast in the morning offered a ton of different options. 15-20 minutes from downtown Baltimore. Free WiFi. Free Parking. read more

Pleasantly surprised. Room was nice and they have free Wi-Fi along with complimentary breakfast. Hotel is right off Route 100 and has few restaurants nearby. read more

Booked through Hotwire expecting a nice visit. Upon arrival Dale was very rude and matter of fact. He informed me that he would not be able to accommodate my stay and there were no rooms available. Then he turned around and told me I could get a room for a extra $116. I paid $90 for the hotel why would I pay double just to sleep there? It was already 3 a.m. and I was exhausted, and we had already driven from P.G. County to Columbia (in the rain, mind you). Needless to say we got screwed by Hotwire but the Sonesta really needs to step it up in terms of customer service. The way we were treated was completely unacceptable. read more

I stay at hotels about 2 days each week for work. I also purchase for my Workers too. Priceline is where I book 99% of our rooms. We stayed here and all they had was smoking rooms left and that priceline was at fault for booking me a smoking room. I had my 2 small daughters with me along with my wife. Staff would not change my room and said they were all filled up. There were no more than 50 cars in the parking lot. I can't believe they were all full. But they did say I may be able to change to another room for the second night. But they said again that they were full tonight. Noisy place at 11:45 pm. A lot of commotion in the halls and we were on 3rd floor. Breakfast was OK - Typical of free Hotel breakfast. Was probably best about 10 minutes before it was served on the buffet. Parking is terrible as check-in is a pull in and back out. I normally tow a 38 foot trailer - was glad I was this weekend. There is no room for parking except out the back. Coming in the front door after dark is worse than a bank. You have to use the phone there to gain entry. And you have to give them room number and last name- weird never had to do that before. And I always get at least 3 star or better hotels. Will not be staying here again. read more

Ok let's start with if you have a pet. The fee is $75 for one night!! We were surprised by this when checking in. That is REALLY steep. I mean more than half the cost of the room? That seems a bit excessive. I could understand if it's a deposit. The room was clean and the bed was comfy. Breakfast was subpar. We will not be staying at one of these again. read more

The hotel; is very well maintained. It is very clean, very reasonably priced, includes breakfast, parking and internet, is located in Columbia. Staff was friendly. I had a good stay, will return to the hotel in future. Totally recommended. read more

I was in MD for a wedding and stayed here with 3 other girls, it's a very nice hotel for the cost!! There was a queen bed and a pull out sofa, I got the short straw and got the sofa which was so surprisingly comfy!! The staff was very friendly and accommodating, and the hotel was very clean. They have breakfast that is much more than continental usually with eggs, breakfast meat, cereals, and potatoes, they have very very good coffee I never felt the need for Starbucks! And they also provide a light dinner in the evening, all included in the low price of your stay. I'm from Cali and I don't get so see much snow, my friends and I went out back near the pool and played in the snow, then got locked out, and the girl working ran to let us in, there's a nice fireplace in the lobby with comfy sofas and chairs, I found this a special treat as I sipped some wine and sat near the fire after a day in the snow. Very nice place, with a great staff, I'm returning in March and plan to stay here again. read more

Hotel was nice, clean and updated. Was placed in room ending in odd numbers- 01-17 - which faces east- 50 feet away from Highway 100- felt like I slept on the shoulder of the highway was so loud. Should have changed rooms but was too late in evening. read more