This stay was completely wonderful, my first wonderful Hyatt experience that met my expectations…read more Yes Daniel was also there at reception but Savannah is the one who checked me in and out and is quite friendly. I booked a bungalow in the retreat area to have access to the 2 other temperature regulated pools. It was beautiful the retreat area is very nice, it's further away from Weft & Warp and the Turquoise pool so it quiet and relaxing. Maydeline at the Spa was very helpful and very in touch with guest needs. One step ahead everytime. Colin really saved the day with making sure we had everything we needed. Brennan was also really helpful at breakfast and bringing us water all the way to the retreat pool. There was a minor hiccup with requesting ice while we were there but they did take care of it and apologized the next day for it not being done promptly, the acknowledgement was great and it really was such a minor thing. They have lots of activities everyday that are included and they also have experiences you can pay for.

This hotel is a true luxury resort in Scottsdale. The entire theme is mid-century modern and all…read morethe rooms feature chairs and pieces by famous furniture designers like Charles Eames and Eero Saarinen. The hotel is inspired by the colorful and folk art influenced works of renowned mid-century modern architect and designer Alexander "Sandro" Girard. The hotel's bio says he was the main source of inspiration for the design of the Andaz Scottsdale. The property is beautiful to walk around, with all the landscaping, flowers and trees; some of them are marked with what kind of plant they are. There are century plants and aloe and various cacti. The fitness center is located at the spa. It has windows which open up onto the pool, which is a more private pool than the main pool. The staff is outstanding. Savannah, who ran the front desk on my most recent visit, is absolutely amazing and really helped with any questions or small issues with my stay. The restaurant is wonderful for the hotel breakfast. I recommend having cocktails there too. You can see a beautiful sunset from the bar. I love the open design of this hotel resort because it makes you feel like you're in the countryside and you can admire the beautiful views of Camelback as you walk around the grounds and hear birds chirping. It's so relaxing. Parking is easy and you can usually find a spot right outside your casita room as the parking circles the hotel. Toiletries in the room smell so good! Lavender with sea salt. It's really like staying in a spa! One of my favorite experiences at this hotel was taking a late afternoon outdoor class at the spa/gym on the large lawn where we did stretching/light resistance training with the the sunset behind Camelback Mountain as the backdrop. It was glorious. I definitely recommend trying one of the classes or "experiences" if you stay here. Some of them you have to pay extra for, but a few of them are included with your room rate. At first glance the hotel interiors and architecture seem extremely simple and minimal, but then you realize it's actually all a piece of mid-century modern inspired art. It's really fun to walk around and admire all the understated design details at this hotel.

Had a great stay at the Valley Ho this weekend! My husband and I did a staycation for a friend's…read morebirthday and had a wonderful experience. The customer service was excellent. After we checked out, my husband realized he had accidentally left his wedding ring in the room. The front desk immediately had someone check, found it, and had it waiting for us when we arrived to pick it up. We were so grateful for their quick response. My only complaint is that the platform bed was quite noisy. Even rolling over during the night made it creak. Other than that, we had a great stay and would definitely return.

Loved my experience here, even if it was for a short stay. The friendliness of the the staff made…read moremy stay even more memorable. Upon arriving I was greeted by Scout (sp?) who was enthusiastic and gave me multiple ideas on things to see and do in a short amount of time. I also witnessed both her and Luke handle a situation with the person in front of me with kindness and patience while being very busy. Looking forward to coming back and bringing my weenie dog to get lots of pets from the staff next time!

I'm a big fan of Hilton Canopy hotels and this did not disappoint. In the heart of Old Town…read moreScottsdale, it's perfect for those who want to shop around the area or just for those who want a lovely retreat at the end of the day. I had a beautiful sunset view of Camelback from my room, and I loved the layout, with the large sliding barndoor to separate the sleeping area from the bathroom /coffee area. My bed itself was like sleeping on a pillow because it was so soft. I thought it would be too soft but it was one of the best nights of sleep I've had in a long time! So so comfy! The hotel has a ton of amenities, with a roof top pool, restaurant and seating area too. I did use the fitness center while I was there, although the A/C wasn't working in that part of the building so it was definitely a "hot" workout session. While there is a charge for parking, it was underground and super convenient to access your hotel floor so if you checked in via the app, there didn't need to be any interaction with the front desk/ lobby at all. The lobby itself is huge with a few different seating areas and where you can find the bar /restaurant as well as a small gift shop by the front desk. The hotel was clean, modern, conveniently located and had everything I needed. I'd happily return here and hopefully for more than one night to enjoy more of what they have to offer!

We were impressed with the hotel, very reasonably priced located in the heart of old town…read moreScottsdale area, you can walk to everything. Travis checked us in, he was very busy at the time, but alway with a smile, extremely professional and kind. The rooms are very new, stylish, very comfy bed! We really enjoyed the rooftop bar and restaurant, this included the rooftop pool area, reasonably drink prices, with the best view of the mountains. Service was outstanding, friendly, upbeat service from the whole team, we will be back!

This is for the pool only through resort pass…read more Booked a daybed on a holiday weekend. when we showed up, we were walked over to a nice corner bed facing the pool that was out of the sun. The staff was constantly around and friendly, and the service was quicker than expected. The fruit platter that came with the daybed was much better than we have received at other resorts with the add in, and the meal and drink cost was on par. What we really enjoyed was that the music was at a relaxing volume, we were given free drinks as the resort wanted all guests to get into the holiday. Having the day bed from 10-6 was more than enough...we used 5 or 6 of the hours. Will definitely come back! Two knocks/challenges - figuring out where the pool actually was posed a challenge. We ended up walking around the massive property for a bit as the front desk was busy when we walked in and there wasn't good signage. When we found the pool all the entrances are locked and need a key card. Fortunately a staff memeber had walked near the gate and let us in.

We were here for the Weekend To Remember marriage retreat run by FamilyLife. The grounds are clean,…read morebeautiful and truly make you feel like you're one with nature. There's lots of fun spots to sit and relax, the pool is pretty large and offers lots of beach chairs. We went at night and while the crowd was small, the groups there were partying a bit too hard for our liking. We didn't stay at the pool long. Our room was charming and had lots of southwestern character which I loved, the kitchenette had a coffee maker, fridge and sink. Bathroom was so spacious!! Two sinks is a luxury for us, and the shower was big enough to not bump into each other. Parking was a bit of a challenge due to the event, but staff and visitors have been happy, kind and helpful.

This year's girl's trip was a visit to the Omni. I'd never been to Scottsdale before, let alone…read moreleft the Phoenix airport so I wasn't quite sure what to expect. With it' stunning mountains, palm trees and ritzy houses, Scottsdale is gorgeous. Bonus points for only being about 20 minutes from the airport. The hotel itself is beautiful with a ton of common areas to enjoy the sunset and scenery. It was a little chilly so the number of outdoor fire pits were very much appreciated. I was put in a room in the 17the or 19th building. I got lost a couple of times as it gets quite dark and the property is a bit of a maze. My friends were closer to the entrance. My room was nice but I felt it needed a bit of an update. Unfortunately I didn't receive my member benefits. I think this is a good resort for meeting up with a group or family, though there were plenty of couples while we were there. I didn't pay a ton for our stay which was good because I didn't really consider it a luxury property. A few things to note: the convenience store is only open till 6pm so plan accordingly. They will take you in a golf cart to your room. The pool is heated in the winter. Uber only takes a few minutes to come get you.

Very difficult to review. The location is perfect with gorgeous views of Camelback mountain, well…read moremanicured grounds and a very peaceful atmosphere. Service was, however, subpar for a resort of this type. Front desk was inattentive and did not react as one would expect when we found larvae in the sheets and on the wall! No urgency and no empathy. Bugs in the sheets is not insignificant but was treated that way. The spa had a great vibe with a nice rooftop pool, wonderful amenities and very attentive attendants. Facials and body scrub were amazing! Massages were not good. Hit or miss just like the entire resort. Definitely not at the level of the other local resorts.

Beautiful hotel that we've stayed at a few times while coming out for spring training. It really…read morehas everything you need for a relaxing day by the pool, and it's conveniently located for driving to games, heading into town for restaurants, or exploring downtown Palm Springs. The amenities are great. The gym is well equipped, there are tennis courts, and the pools are beautiful with a nice balance between adult and family-friendly areas. The restaurants are solid as well, which makes it easy to stay on property and unwind. Overall, a really great experience. We would definitely come back again for our next spring training trip.

chose The Phoenician for my birthday getaway over Memorial Day weekend because it is marketed as a…read moreluxury resort. I invited four girlfriends to join me, and each of them booked their own rooms. Unfortunately, after spending four days at the property, I can confidently say this was one of the most disappointing luxury hotel experiences I've ever had. The problems started at check-in. The front desk associate barely engaged with me, offered no overview of the property, amenities, or resort experience, and didn't ask whether it was my first visit. When I mentioned I was celebrating my birthday, there wasn't even a simple "Happy Birthday." I was handed a key and what turned out to be a property map, with no explanation whatsoever. My next stop was the concierge desk to inquire about pool cabanas. I was simply told they were sold out. No alternatives were offered, no waitlist was mentioned, and no effort was made to assist. Instead, I was told to look at an outside website myself. At a luxury resort, isn't the concierge's role to help guests find solutions and make arrangements? When I later asked if the resort did anything special for birthday guests, the concierge emailed me a list of items I could purchase. That response perfectly summarized the level of hospitality we experienced. The room itself was another disappointment. It felt outdated and in need of renovation, hardly what one would expect from a luxury property. Ironically, when I later visited the pool and asked an attendant about cabanas, she immediately offered to place me on a waitlist in case of cancellations--an option the concierge never bothered to mention. The following morning, I spoke with a manager, Alley, about my experience. She apologized and offered a $100 food and beverage credit, which I appreciated. However, when I returned to my room, I discovered something far more concerning: one of the pillows had visible mold on it. Since I don't sleep with pillows, I hadn't noticed it the first night. As I looked closer, I found stains on the bedding, pillows, lampshade, and even areas of the room that clearly had not been properly cleaned. Housekeeping came and changed the sheets and pillowcases, but shockingly left behind the actual moldy pillow. At that point, this had moved far beyond a service issue and into a cleanliness and health concern. I reported everything again to management. The additional response was a $50 credit. At this point, the property had failed in virtually every area that defines a luxury hotel: guest service, concierge support, cleanliness, attention to detail, and problem resolution. My friends who booked rooms experienced similar frustrations with both customer service and housekeeping. We ultimately spent much of our time dining at restaurants off property and even rented a cabana at another resort because our experience at The Phoenician was so disappointing. For a stay that cost me over $2,000, offering a total of $150 in credits felt completely out of touch with the severity of the issues. The amount wasn't the problem, it was the lack of accountability and genuine concern. I rarely leave negative reviews, but travelers should know that this property did not deliver anything close to the luxury experience it advertises. Between the poor service, moldy pillow, cleanliness concerns, and overall lack of hospitality, I cannot recommend The Phoenician. I will also be filing a complaint through Marriott Bonvoy regarding my experience. Luxury hotels are defined by service, attention to detail, and how they handle problems when they arise. Unfortunately, The Phoenician failed on all three.

For almost a year, my boyfriend and I had been talking about visiting Grand Hyatt Scottsdale. We…read morewatch Next Level Chef featuring Richard Blais, who has two restaurants on this property - Tiki Taka and La Zozonna. This inspired a weekend stay for our one year anniversary of officially dating that falls on 4th of July. Upon arriving, there are both valet and self-parking. We chose self-parking, which ended up being $30/day and a $.50 fee for processing via the QR code on the receipt. I find this easier than the hassle of someone grabbing items, then bringing up. Though, you will have to wheel them through the parking lot so chose which works best for you. Our Room: - King Bed + sofa - 4th Floor (highest) - Pool view + balcony (very spacious and would book a pool view in the future again) - Balmain Paris shampoo, conditioner, shower gel, and lotion which were fabulous! Dining Options (separate reviews if dined there): - Two pool bars (H2Oasis and Sandbar) - Canyon Market - Mesa Centrale - Grand Vista Lounge - La Zazonna - Tiki Taka - Room Service: I believe this is serviced by Canyon Marketplace or Mesa Centrale. A bit pricey, but enjoyed a burger to our room one night. Actually ended up preferring that one to the one served at H2Oasis. 4th of July Fireworks: - Our room had a balcony on the fourth level, and ended up being perfect for fireworks as they shoot off from behind the pool. If your room is not situated to see, there is reserved spot for hotel guests, but we chose to view from our balcony. 4th of July Festivities: DJs, live music, games, curated menus, a bald eagle in the lobby, resort specific fireworks, and more! If you are looking for a destination for your next 4th of July, I'd highly recommend this! Pools: - Adults Only (our preferred as less busy and enjoyed H2Oasis) - Family Pool Over our two night stay, we had plenty of dining and activities that we didn't leave the property. We both throughly enjoyed, and it was hard to return home even though nothing beats cat snuggles. Love to return for another staycation and will be on the lookout for other events and activities that will draw me back.

Nice Resort, But Very Slow Cabana & Food Service…read more We recently spent Mother's Day at the pool with several families and rented three cabanas for the day. Each cabana included a bucket of drinks, and overall the property and pool area were very nice, which is why I'm giving 3 stars instead of less. Unfortunately, the service throughout the day fell short. We waited close to an hour before anyone checked on us at the cabanas or brought drinks, despite paying a premium price for the experience. Food service was also very slow, with long waits for basic orders. Our waiter was polite and apologetic once he finally arrived, but for a resort at this price point, especially on a busy holiday weekend, the service should have been much more organized and attentive.

Lovely birthday dinner at Elements Restaurant. Nice service and amazing food! I always love…read morecoming here for my birthday. They make me feel special on my birthday. Checkin and our waiter specially wished me Happy Birthday and my birthday dessert was so lovely! The scenes is always so lush and beautiful and to go at sunset is just magical. The staff are very attentive and polite. Having a drink at the beautiful Jade Bar is the perfect beginning and then dinner at Elements with the stunning sunsets is just perfect. Bern coming here for years but I always come back for the amazing experience!!

This resort has really nice views of Camelback and the valley below. My husband and I stayed one…read morenight and felt it was very peaceful and relaxing. The bed was very comfortable. The rooms are on hills and they have golf carts to drive you if you don't want to trek back and forth up and down the steep hills. Parking was just outside of where our room was. The pool area is very nice and has floats provided with some of the best views. Otherwise, there isn't much going on at this resort as it is smaller than some of the surrounding resorts. But I liked the tranquility that it provided.

Enjoyed a nice stay at the Courtyard at Salt River last night…read more Close to all the things in Scottsdale, it served as a great jumping off point for our first day in the area. The rooms and common areas were all clean and tidy. I couldn't find areas of disrepair anywhere I looked. We were even greatly by the friendly staff after arriving in the wee hours of the morning. Best part was sitting out by the pool and seeing numerous hummingbirds hovering about. A simply perfect morning

Christina and Brooklyn were super friendly and helpful on Monday. Needed a highlighter and there…read morewasn't one for purchase so they gave me one. Had to finish a book I was reading for a lecture and they kindly gave me what I needed. Every interaction here has been very pleasant and professional. Marriott does it right. Thank you for making our trip a lovely time.

Arrival: Very easy to pull up to valet and get assistance with a cart (I had several heavy bags)…read moreand check in was easy and friendly. There were 2 people at the front desk and the woman who wasn't helping anyone noticed me, made no eye contact and did not bother to offer helping or at least a "we'll be right with you" *Room: courtyard king faced the center of the property so had beautiful views with a spacious patio and 2 chairs. It was clean and spacious with very cute details! There's a mini bar fridge that kept the drinks in there cool but not cold, and it's not cold enough to keep food safely stored so it may be worth the $25 fridge charge (Which I do think is ridiculous for July in phoenix. Come on.) *I was on the 2nd level and its stairs only, so I did get asssistance from the bellhop -- he was so kind, helpful and welcoming! Pool area: Beautiful pool areas with a mix of sun and shade. Get there early if you're particular about where you sit. The water was nice but on a holiday weekend you could see the layer of oil from people's sunscreen etc (to be expected). Pool bar: Full bar you can order food and drinks from. Staff was helpful but they were definitely very busy so very blunt/brief transactional orders. There were servers that were taking orders and delivering but I couldn't tell if it was for everyone only not. I was never approached once in 3 days, and I saw staff actively avoiding eye contact with a few people trying to capture attention. Food: I had steak tacos which were fine, nothing exciting or special, and it doesn't come with any sides. Fries were good and crispy. Insalada salad was very mid (greens, pear, walnut, lemon dressing), and the shrimp was good but 4 medium shrimp for $13. Oats and berries: don't bother. I could tell the cold oats had been sitting on the plate for a while (very stiff, too stiff). It was gorgeous and the berries were great, but it wasn't worth the $. Canal Club: Really great space with the vibe you might expect. It was never quite too busy, and bartenders were attentive and friendly on Saturday and Sunday. Check out: This was not a great experience, but again I'm giving the benefit of the doubt of a holiday weekend. Before even arriving I opted for the late checkout (1pm) and when checking in they even confirmed it for me - great! I spent the morning at the pool but when I went back to my room (after 12) I couldn't get in so I'm locked out in my wet suit. Apparently my key only worked until 11 or 12 but no one informed me I'd need to reset my key (even tho this was confirmed prior to and upon arrival). It was annoying having to wait bc it also ended up taking up the rest of my time and my peaceful weekend ended in me rushing to get cleaned up and out of the room on time for the turnover. In addition, I was trying to make a latte before I left but since the room is slightly sloped (really lol!) the glass under the machine shook off and spilled everyone (for the second time). It was annoying and just added to the hurried checkout. After getting ready to head out I called to see if I could get help with my bags again and they said they were sending someone up and hung up before I could also request my car. I called right back and they got my car # and took care of it, but it still left a bad taste in my mouth. Someone was there very quickly with a cart to help and from there it was smooth and friendly -- just as it was getting help to the room. All in all there are some areas I'd give 5 stars to, some 4, and others a 3. I am big on the service component, so the less desirable interactions leave me wanting to give 3 stars, especially given the cost of staying. I'm being generous because overall I had a good time in my room and by the pool... I will go again on a non-holiday and hopefully be able to update to 5 stars.

I just wanted to send a quick note about my recent visit to Canal Club this past Saturday…read more I arrived around 11:00 a.m. for a little staycation day and had a wonderful experience. I was first helped by Mary, one of the bartenders, and she was fantastic. She recommended a drink called the Sin & Society, which was amazing, and she also suggested the Cubano, which was a 10/10. I spent some time enjoying the atmosphere at the bar before heading out to the pool. The pool area was great, but shortly after arriving, I was informed it would be closing at 3:00 p.m. for a private event. While I was a little disappointed, I completely understood and headed back inside to the bar. When I returned, the bar was much busier than before. I learned that all pool orders were now being directed inside, and it quickly became apparent just how much additional work that created. I noticed receipts constantly printing, orders piling up, and a significant increase in guests all at once. What stood out to me was how quickly Mary jumped into action. Not only was she handling the bar, but she was also managing the influx of pool orders. It seemed incredibly overwhelming, and I didn't see anyone step in to assist her. Despite that, she handled everything with professionalism, efficiency, and grace. Even though it was obvious she had a tremendous amount on her plate, she never let it show in her interactions with guests. I even overheard other guests commenting on how bad they felt seeing so many orders come in at once and how impressed they were with how she was managing it all. I simply wanted to give credit where credit is due. Mary provided exceptional service, and she played a huge role in making my day enjoyable. Employees like her deserve recognition, and I hope her hard work does not go unnoticed.