Quaint for an inn level place. The room is cozy, well-appointed and affordable. Exceptionally accommodating staff. I really appreciated that. read more

Absolutely disgusting and such a horrible experience. After driving for hours, I was exhausted and genuinely thought I had found a gem based on the pictures online. Unfortunately, the reality was completely different. The pictures online are extremely deceiving and did not accurately represent the condition of the hotel. To make matters worse, the hotel was undergoing construction, so the bar was unavailable. After such a long drive, I was too exhausted to try to find somewhere else to stay, especially since I wasn't familiar with the area. The room itself was gross, and I was extremely uncomfortable throughout the night. I slept horribly and woke up feeling even more exhausted than when I arrived. I understand that construction can happen, but guests should be made fully aware of it before booking, and the condition of the property should accurately reflect what is shown online. This was nowhere near the experience I expected, and I would not stay here again or recommend it to anyone. read more

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I liked their shampoo/conditioner scented lavender + clementine. The room did have a microwave and fridge. There was a weird stain on my pillow I avoided not sure if it was bleached out or saliva, Pillows are very flat and thin. The walls are THIN could hear your next door neighbors or upstairs foot steps. I do appreciate how quickly front desk solved my noise complaints though. Plenty of parking read more

Sonesta Select Pleasant Hill - Hotels Near Me - Pleasant Hill, California

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The night before yesterday, as soon as I entered the room, I smelled a very strong smell of smoke. My boyfriend arrived later than me. When he entered the room, he also noticed the strong smell of smoke and felt uncomfortable. Later, he left. I was fine. I was tired and wanted to sleep. Then, the front desk called and offered to change the room. I thought I was about to fall asleep and didn't want to change, and the new room would be very cold. I also had to wait for another 20 minutes for it to get warm. So I didn't decide to go through with it. But what was the most infuriating was that the alarm clock in the room started ringing at 5:45. I was drowsy and turned it off, but it rang again in 15 minutes. I was so angry. Because my phone's alarm was at 8 o'clock, it woke me up and made it hard for me to fall asleep. So I adjusted my phone's alarm to 8:30. Then I fell asleep around 7:45. The phone in the room rang again around 8 o'clock. It really made me so angry. So I decided to get up because I had to go to work. When I left, I went to the front desk to complain about this alarm clock, saying it didn't allow me to rest well. Today, I must get a discount. She even said that what I stated was unlikely and was too extreme. Then I called the front desk to find the manager to seek an explanation. I waited for a whole day but no one returned the call. read more

Something has changed since our last visit. Different management? Might be time to look for another hotel in the area.

Very inexpensive very clean very nice hotel option in Walnut Creek / Pleasant Hill / Concord. Nice clean comfortable beds. Nice clean rooms that smell great. Good service at check in. Impressive gym. Will definitely stay here again! Better than most Hilton properties in the area and I'm a Hilton Diamond member. read more

Sonesta Select Pleasant Hill - Hotels Near Me - Pleasant Hill, California

Super cute hotel in the middle of Pleasant Hill surrounded by a plethora of food eateries. Staff was pleasant and nice, always greeted by smiles! After hours, the hotel front doors are locked and can only get in via hotel card or staff will let you in. You have a guest parking notice so you can place on dash to let them know you are hotel guests. Definitely will stay here again if we need to hit the area read more

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I've been staying at this hotel for a couple weeks and it's been a great experience. My review is pretty long, so prepare yourself for my novel of a review. Get yourself something to drink and sit back and relax. Here are some of my favorite things about the hotel. Their bed and pillows are amazingly comfortable. My room has a vaulted ceiling and gorgeous floor ceiling blackout curtains with a giant TV that has HBO and Netflix Outside my room there's a giant patio, which is really nice to sit on at night. They also have a brand new little dog park, which is gated in and has plenty of space for my little dogs to play. Parking is easy and so far has been extremely safe, which is awesome I love my couch as well because it has outlets and I can easily charge my devices and work from the sofa. There's also an oversized ottoman that you can put your feet up on The shower has beautiful glass doors and really nice white tiles on the wall. Best part about it though is it has good water pressure, which is huge for getting all the shampoo out of my hair. The shower also has shampoo, conditioner, and shower gel. They don't use the little plastic bottles which I love because those are terrible for the environment. It's also very quiet and peaceful here. Most of the people here are workers from out of town who go to work early in the morning and come back in the evening so most of the time I have the hotel to myself. They also have a snack shop upfront so when I'm feeling lazy, I can go up and buy snacks which is great because DoorDash can get expensive The maids do a fantastic job cleaning the rooms. I came back and it was like I've never even stayed in the room. It was sparkling. I haven't had the breakfast here, but I've seen their spread and it's very nice. I love interior design and their lobby is stunning. Jay, the general manager, was very nice and gave me a large dog bed and water dish for my dogs. They also have complementary dog snacks in the lobby. Just another little perk that makes it feel like home for me and my dogs. Thank you guys so much for making my stay wonderful. I love this hotel read more

Sonesta Select Pleasant Hill - Just my dog loving is bed. Thanks again, Jay. - Hotels Near Me - Pleasant Hill, California

Dirty pillow and sheet compounded by lack of room service. Required 2 days to get room cleaned. internet in room not working they simply gave me 888 number to talk to tech person I suspect was overseas. Never fixed dispute repeated calls to that number. read more

Pros- easy checkin, inexpensive, central location. Cons- there's a lingering smell of BO in the room. read more

Bed Bugs!! Bedbugs! Filthy place! Horrible experience... 4 nights and each night got bites! Upon checkout the Mgr Jay (owners - replace this guy!) told me that 'they checked and none were found'... amazingly stupid! Didn't apologize and was rude! Avoid this place if you're a person of color as this mgmt team will treat you poorly!! read more

Sonesta Select Pleasant Hill - Arm bites - Hotels Near Me - Pleasant Hill, California

First time staying at this hotel. Room was quiet and clean. However, you need to pay for breakfast, read more

I really liked the room--everything was very clean, and it was a pleasant space. Highly recommended; the people were very friendly.

Pleasantly surprised extremely pet friendly and clean. Very comfortable and awesome location if you're looking to commute to the city, Vallejo or Concord. There's mini golf, laundry mat, massage and movie theatre all about 4 min drive. A good amount of parking and a grocery store/restaurant in the same parking lot. I'd recommend for anyone who wants a comfortable stay with their pets and likes to have a dog walking area directly connected to their room. read more

No luggage carts, I was under the impression there was breakfast and coffee like advertised and every hotel!!! Nope $13 a plate and you have to pay for coffee and parking. Room was great all the other stuff beautiful balcony and view though. read more

What a pleasure to have stayed at the Sonesta Select in Pleasant Hill! The rooms are large and comfortable, but that isn't the only reason why I am leaving this review. The staff here are phenomenal. The general manager, Jay, went above and beyond to make our stay pleasant and enjoyable. We were in the process of moving and he was incredibly helpful, kind and supportive. It's not often you meet people who are genuinely interested in providing the best experience possible. Our thanks to Jay and the rest of the staff at the Sonesta. I give this hotel a 10 out of 10 ra read more

Sonesta Select Pleasant Hill - Exterior - Hotels Near Me - Pleasant Hill, California

Decent hotel. BUT best part is the new restaurant 'The Royale', right in the carpark - serving breakfast brunch and lunch (and soon dinner). Coffee is excellent. The food is excellent -The menu is a perfect blend of American inspired comfort food and Asian fusion twist. Great menu to choose from. Perfect place to meet for a lunch meeting - Atmosphere is clean & classy with beautiful windows and light and not over-done. Not loud - Can't recommend enough. We had the Ahi Tuna salad (light and very tasty), Chicken & waffle (nailed it ), Beef short rib dinner (melt in your mouth tender) and candied bacon (next level). Staff are warm and welcoming and absolutely know what they're doing. This is the sister restaurant to the famous Lapisara in SF and clearly they are great operators. Whether you're a local or just passing through, this place is a winner. Can't wait to come back and try more of the menu! read more

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Lobby smelled nice but my actual room smelled like rotting food. The room numbers are set up completely backwards, if your room has a low number you have to walk to the end of the hall and the bigger numbers are closer to the lobby. Makes no sense. There's also a 7$ fee to park your car over night. What's up with that? Stay somewhere else. read more

Such a pleasant surprise in Pleasant Hill, CA. I understand this location became a Sonesta a year ago and they've done wonders with the place. The staff super nice and efficient. Personable at the front desk. Room is clean and welcoming. If you need a place to stay in Pleasant Hill, I highly recommend the Sonesta. Plus super close walking distance (just across the street) to downtown restaurants and shops. read more

Sonesta Select Pleasant Hill - Lounging area - Hotels Near Me - Pleasant Hill, California

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This is the worst hotel I've stayed at. Me and my family went for a concert and we picked this hotel to stay at. The pictures looked nice so we thought it would be ok, we were definitely wrong. They charged us extra for parking and fee for the room which they definitely just scammed us. The room was decent but not great just like a cheap hotel room from what I can remember. THE ELEVATOR SOUNDED LIKE IT WAS GONNA BREAK. We just took the stairs at that point because the elevator was definitely not safe. The lobby looks nice but the rooms don't. read more

Checked in on Tuesday for a 6 night stay. No housekeeping, no fresh towels by Friday. Was then told by the front desk that housekeeping cleans the rooms once every 3 days. I should have been informed of this upon check-in. So I was promised housekeeping would clean my room on Saturday. Came back to my room Saturday night, still, no housekeeping. They finally cleaned my room on Sunday and gave me some fresh towels, the day before I checked out. Also, one thin blanket on the bed and one thin blanket in the closet. Not enough in the winter. read more

The staff was phenomenal! Jacky was so helpful and hospitable when checking in! Helped us get the room we wanted and later helped me with a late checkout. We stayed in 3 different hotels during this trip, and this hotel by far was the best overall in cleanliness, hospitality, and value! They were Ben had a nice size gym! Only thing that we didn't like was they provided shower gel and it really stink bad. I would definitely stay here again read more

I've stood here many times before, Angela at the front desk Is very nice and attentive. She gave me a water upon check in. The beds are comfy and the room is always clean when I stay here. I tried the fitness center and it was nice and clean as well, it has the basics for a workout. Now the reasons I'm going to give it 4 stars instead of 5 is because my room was haunted and from what I heard from a little birdy, the whole 2nd Floor is haunted.. I'm not going to spill details what happened during my stay, but it was spooky and unsettling. I don't know if I'm going to stay here again when I'm in the area. And if I do, definitely will not stay in certain floors and room and I will bring my rosary and some holy water with me.. read more

Angela at the front desk is a LIFE SAVER!!! She is so sweet and goes above and beyond to help you with whatever you need. I appreciate it. Hotel is clean and nice. read more

I love this hotel, it is very clean and super nice, especially for the price. I'd normally give it 4. 5 stars. But my last stay was not so great. The iron dripped water out of all the holes when I went to iron my holiday shirt. It completely soaked my shirt and ruined it for that night. And then when I tried to use the hair dryer to solve the problem, the hair dryer started sparking. Basically all the amenities in my room were terrible in this stay. Other than that, this is an amazing establishment. read more

We booked Sonesta Hotel early for a first time to stay with my Nieces College team travelling from the East Coast, and reunite with several other family members travelling from various locations for a special event. The how can I help you check in clerk was cold & calculating. She was intent on a 35$ fee for a 1/2 hour early check in, which I had already cleared with two other hotel managers. Bad start! The nontransparency of hidden fees, resulted in an overpriced average Hotel, when we could have stayed in a nicer Hotel with more amenities! Parking fee, early check in fee, pet fee, etc. No breakfast bar, or even Coffee in the lobby? Every concession was "extra". Our final charge was unreasonably higher than the quoted rate. The Hotel is in a cramped parking lot adding to another crowded Nor Cal growing suburb concrete jungle. The hotel elevators broke down on our stay, creating another challenge. (Fire Dept. and Elevator inspector show up) So many store fronts and businesses, it creates a sense of claustrophobia. All said, the rooms were clean, and the TV's are massively large. Large fitness facility and close to HWY 680 access, however the negatives hugely outweigh the positives at this joint. I'll pass from now on. Good Luck! read more

Stayed here during a business trip and was pleasantly surprised at how cute and clean everything was. The rooms are very modern and spacious. Checking in was easy and they gave us a bunch of complimentary water bottles. My colleague and I happened to get a room with a balcony, which was nice. It seems like they're also opening a cafe downstairs but it wasn't open yet. Since my stay was for business, I didn't get to check out any amenities (like their 24/y gym) but I would still recommend this hotel to others! read more

Worst experience ever! Will never stay in any Sonesta Hotels. The staff is rude, and they overcharging your credit card an extra $250 as a deposit! read more

Location: Excellent! Right near several freeway entrances. Located in a central area that makes it convenient. Right next door was Rite Aid. Across the street is Pleasant Hill walking mall. With lots of places to get a quick bite to eat. Accommodations: Clean and comfortable. The workout room was excellent! Towels to wipe down the equipment. Laundry room was clean. Service: Front desk receptions were kind and helpful. When I shared the price for a room via my AAA account she suggested to use that online account because that was a better deal than what she could offer. read more

I'm giving 5 stars because the room itself was REALLY nice!! Area was quiet and safe. Check in was super fast and easy. A lot of parking. However, the walls were so thin. You could literally hear other peoples TV down the hall, the people above us were literally stomping at like 3am. It was just so loud. read more

Rooms very clean, comfortable.. Advertised breakfast... clerk at check in reported that they had a "grab and go" breakfast (A la covid) and coffee or juice. I go down at 730am. And nothing available. NOTHING! Ask the clerk at the desk, and she says they have black coffee, no creamer... well.. literally 20.feet away from her is the counter, and NOT EVEN COFFEE. Clerk says they will have products tomorrow. Doesn't help me today! This is false advertising. Not at all similar to my business stays here 3 months ago. Very disappointing. On the front door is a permit for ownership change and to open a restaurant. If this is what the new ownership is like, this hotel will not be in business long. read more

First impression - tired, on the road all day, loaded down with luggage. I approach the front desk. Apparently these things are optional among staff: * "hello" * eye contact * a smile I go up to my room. The noise from 680 and Monument Blvd (about 60 yards from room) is so loud, I check to make sure the balcony door is closed. It is. Through most of the night, and next morning, restful sleep was nearly impossible, even with white noise and earplugs. I try to log on to internet. The "Sonesta Guest" network is unguarded by the supplied password; I'm able to just log on via the gateway, no password needed. My computer states "unsecured network." I call the front desk and verify that's the network I should be using. Since I'm working on client billing and checking acct. access, I inform the front desk the wifi is unsecured, i.e. any passwords are sent in the clear, and any inclined 14-year old with the appropriate software could pick sensitive account info out of the air. "Sorry about that," front desk says. I use my phone broadband instead. Hall and bathroom lights are on motion detector, which I can't figure out how to disable. Ever get up to go to the bathroom at 3am and suddenly have a very bright light come on without warning? Yeah. That kind of thing. Heater makes weird grinding noises when it comes on, and blows heat behind drapes, instead of into room. But hey, at least the place has 70s-era popcorn ceilings, and stupid script on the mirrors. Bad experience. Would never recommend, or even think of staying again, at any location. read more

The place was clean and the staff was great. I stayed there for business and all the accommodations were great. The bed was comfortable, nice shower and the AC worked fine. What else do you need... I definitely recommend it. read more

We hosted my daughter's Master's Degree graduation party at this location. Jay, the manager was fantastic and so was his staff. We had some folks stay the night and we were able to get a special rate. We had the room and outdoor space for hours and the staff could not have been more helpful. They cleared away trash and resupplied water stations and even took some of our family photos. Highly recommend this gem. read more

We used to stay here all the time when it was a Marriott and it was lovely. Since the take over and remodel it has gone down hill. Whoever is doing the construction is sloppy and doesn't understand cleanup! Our room has plaster splatter everywhere, the carpet is already stained and the wallpaper is still in unfinished mode. Marriott had a wonderful breakfast area which the Sonesta has not even opened and offers nothing. We arrived late and there were a number of homeless folks and debris filled cars in the parking lot which was only a concern for our late night safety. Time to look for a new place. Staff? What staff? Have not seen any around! Goodbye Sonesta! read more

We had a horrible experience at this hotel. We were in our room for a couple hours, I was in the shower, and some other guest of the hotel walked in our room. They booked him in the same room and gave him a key to our room. And then, the coffee machine in our room wasn't working.I called the front desk and they said they were sending someone up, nobody ever came. The next night, my boyfriend went down To get a new coffee maker. The lady Angela at the front, pulled him into a private room stating we'll be private in here. And then she started rubbing his shoulder. There was no reason for him to go in that room with her. This was sexual-harassment on a hotel guest. He felt very uncomfortable with the situation. Most of the staff at the front desk, or very unhelpful and straight up rude. I wouldn't stay here if I were you. read more

Avoid this hotel. Nothing like it was when owned by Marriott. Thoroughly disappointed with my stay. Stayed 6 nights. Barking dog in room next to me the last 2 nights on the second floor and dog feces I stepped in on my way to my room the last night . Staff, Angela, moved my room and said a credit would be made 3 weeks later I'm getting the run around. No hot water on day of my sons graduation, day 3 of stay, call to manager Richard , asked if we could go to sister property to shower, no call back in time we needed.. or at all.! Very disappointed! When I talked to him a day later he said we left before water came on. (5 hours later we left for graduation ceremony after ice cold showers) He agreed to credit 1 night. Don't make the same mistake I did, if your used to Marriott properties! No coffee in lobby or breakfast available either as stated on website. I stayed 5/31-6/5 when Covid restrictions were being lifted. But, it was their excuse for lack of service. Extremely dissatisfied! Will not go back! read more

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People when you book your room just know there are no refunds if you have to cancel your reservation...it doesn't matter what your reason is. It's my fault for not paying attention to there policy. Lesson learned read more

This hotel was nice enough and the staff was very friendly. We were a little spooked after our stay there though and we think the place is haunted. The workout facilities were nice, so three stars. read more

This place was great! Very good service and the rooms were clean and sanitized. The interior of the hotel is modern as well.