I have to say that my rating of this hotel is not based on the facilities, as those are actually pretty nice. My rating is based on my experience with this hotel and the issue with my stay. Upon check-in I had a short wait time was greeted by a very friendly staff member who seemed appreciative that I would be staying at the hotel. I did the chicken song and dance and got the keys to my room and had a comfortable night stay at the hotel. The next morning I woke up, took a shower and started getting ready for my day. While I was in the shower parentheses I use the hotel supplied shampoo and soap parentheses I noticed that my skin felt like it was on fire, the burning sensation was pretty extreme. I turn the water down low and cool to rinse myself off and figure out what was going on - I had red burn marks over my shoulders down my leg everywhere that I just use the soap. I get out f the shower and attempt to towel off which did not help. When I looked in the mirror my face and upper body looked as if it had been sleeping out in the Arizona sun with no sunscreen on. To be honest I have fairly sensitive skin, I readily admit that. That being said this was a totally new experience to me. I travel quite a bit for work I have never had something like this happen prior. I tried to sooth myself with cool water and some medicated lotion - and sat a bit to try and get he redness and swelling down. A good 30 minutes or so later, I left my room and went to the front desk to check out and advise they offer a different soap or at least let guests know that what they offer is not for sensitive skin people. The hotel manager came to me and apologize zed, stating that she doesn't even use the soap there as she has sensitive skin as well and it does the same thing to her. I asked why they use that so why not something else or at least let just know that it's a very harsh chemically based soap and she didn't have an answer. I ended up having to going to the doctor later that morning as the burning would not go away and they gave me a prescription to apply multiple times a day to try to help. I had to go back the next day as it was getting worse and every time I apply the prescription and seem to make it worse and the pharmacist told me that the doctor gave me the wrong prescription. She called the doctor recommended a different one which was then prescribed to me and I picked it up that evening. On other visits to town I did try to book another stay at this hotel using their email service and they never responded, so I've never gone back. I did send a complaint letter into the corporate office talking about my experience and how much time off of work it had cost me and money out of pocket (o was reimbursed) however I never heard back from anybody. I was really surprised by the lack of customer service related to this incident and it really went as far as to show me how little they care about their guests. Unfortunately this has impacted Marriotts all over is I seldom use the Marriott my travels anymore and I use one of my other preferred hotel providers wherever I go. To date this chain has lost out on about 42 nights of my business. read more

***CHECK YOUR BANK ACCOUNTS*** Screenshot proof of my complaint with Katrece Raine - GM I checked in on 1/19/18(Friday) and checked out the very next day 1/20/18 (Saturday). I pre-paid for the room through Marriott.com. No complaints. A week later on 1/29/18 they attempted to charge me $1,000!! After failing to do so, they tried again for $500!! They were successful in collecting $500.00 I immediately called them to see what was going on? They immediately accused me of thrashing the room, breaking all the furniture and staining all the sheets! Without calling me first to check and see what had happened, they charged me whatever they could. I told them I was the only person in the room, there's no possible way I would create such damage. After asking to see pictures of the room they "claimed" to have..They apologized and said it was the guest who checked in on 1/28/18 and would be pursuing him/ her now!! They said they just assumed I was the last person in the room! They also said they charge first and ask questions later. This raises a lot of questions: 1) Do they not clean the room for up to a week? 2) Do they not know who's in their rooms at all times? 3) Do they accuse people of such acts knowing you're out of town and won't fight it? 4) Could I have been robbed and kidnapped and they didn't look into it? 5) Could the room have been burglarized and a week later they pick someone to charge? The list goes on... I fought to get my money back and they offered me a lousy 20k points to my Marriott account that they said I'd get within 24 hours. I've yet to receive the points. They got caught wrongfully charging a customer on purpose and can't back out of the corner now! HR & corporate are friends and this isn't over. read more

Courtyard by Marriott Pleasant Hill - Hotels Near Me - Pleasant Hill, California

This is by far the worst Courtyard by Marriott I've ever stayed at. I travel for business and pleasure. At $265 per night is way over priced for this outdated property. Let me start with the bistro. Most all the food is pre-made and food items that are made onsite are overcooked and poorly prepared. Service after purchasing highly priced breakfast is nonexistent. During my stay they had workers come too my room to take carpet measurements!!! DURING MY STAY?? The front desk staff were nice and did their job which was the only good thing about this property. Oh and had to pay parking $5 a day !! Not expensive but it is an open parking Lot shared with Rite aid and other business establishments. Total rip off. This is a corporate property; might want to look into new management. And 1 star is only cause of the front dessert staff. read more

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We stayed here few times. Yesterday the hallways were absolutely freezing. I'm not sure why would they crank up the A/C to such uncomfortable setting. The room itself is a typical hotel room. The sink area is very small yet the shower/toilet room is big. Maybe they could put an extra vanity in there. Right now there are a lot of people here from Napa fires so I'm not sure how a family gets ready in the morning with such a small sink. The elevators were not working when we came so that was a hassle but they got them working again later on. The bar area is very nice and cozy. The pool is indoor and looks inviting. read more

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I am the husband of this account holder and needed to post about my recent stay. This stay was for neither business or pleasure. I got a call my mother was dying and in hospice about 6 miles away. I didn't know how long I would need to stay. As you can imagine your entire mind is a mess. I could not have asked for a more caring and wonderful staff. They were kind as daily i came in at weird hours and extended my stay. This morning at 2 a.m. she passed. Once all the arrangements were made I went back to the hotel to hopefully get a few more hours of sleep, they told me to not worry about the check out time, get the sleep I needed. Upon leaving they gave me a bag of snacks to get home and this card. Thank you..... read more

Courtyard by Marriott Pleasant Hill - very caring - Hotels Near Me - Pleasant Hill, California

My stay here was uneventful. Clean quiet room on 3rd floor overlooking front. This hotel offers exactly as one would expect at a Courtyard - no more, no less. Peaceful stay, close to shopping and restaurants. Approximately 18 miles from Oakland Airport. read more

I'll just say this much the staff or the rude woman with dark hair at the front desk was hell of rude. I almost asked her if she wanted to step outside. The room had an alright view of the freeway. I wouldn't recommend this hotel to many and wont be staying here ever again. read more

Recently booked a room for a friend from out of town. He recently had undergone chemotherapy for cancer and I thought a visit would do him some good. Unfortunately, he had some complications due to the treatments and told me 3 days out here wouldn't be able to make it. I contacted the hotel, who explained they couldn't provide a refund. I elevated the request, explaining the situation. I was again told they refused to refund my booking, even though it was 3 days out. The room was only $140 per night, for two nights. I was charged $159. I won't book with them again. read more

I was very disappointed seeing the room and hotel conditions comparing for the price I had paid. The hallways and elevators are so run down and old. Carpets really need to be changed. Room needed some updates too. The part that really bothered me was that the carpet area in front of the sink was all wet, not sure what it was but it was gross standing on it. The patio furniture were very old and dirty and also an dirty towel on the floor. Quality of the bed sheets was not as good as other courtyards that we have stayed. read more

Courtyard by Marriott Pleasant Hill - Hotels Near Me - Pleasant Hill, California

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This place was old/tired...but the hotel admits it and is working towards a full renovation in 2020...nice! They even replaced the AC unit during our visit. Took less than 30 minutes. The room was quiet and the shower worked well. The location makes it a bit "loud" outside, but you know that staying this close to Walnut Creek. We'll be back another time. Parking can be tight when returning/arriving late at night. read more

We stayed at the Courtyard Marriott in Pleasant Hill for four nights, just after Christmas. My husband and I were extremely impressed with their location, services and amenities. I love that the hotel is located near a variety of shopping and restaurants. We could walk across the street and have access to coffee, movie theaters, local restaurants and shopping. My husband walked over to Great Clips, which was practically in the parking lot of the hotel, for a haircut. It was nice to be able to walk instead of drive. The rooms were comfortable and well maintained. Housekeeping brought us up a microwave and a fridge. The concierge was friendly and made sure we had everything we needed. If we ever visit California again, we would come back and stay here. read more

Pleasant Hill is a long way from downtown, but sometimes this is the only place to get. Get off at Pleasant Hill station and Uber it to the hotel. Take the 18 bus back in the morning. This hotel is recently remodeled, the rooms are comfortable and functional. Some have balconies, request that if you like balconies. Typical Courtyard with the Bistro bar and restaurant. Indoor pool looked nice too. There are shops across the street and the area is very suburban. read more

Being a coffee adict from Seattle, it is disappointing that they dont offer complimentary coffee at all. Instead you have to buy coffee from them that is actually more expensive than Starbucks. The reason for the five stars is because of Daisy who works the cafe. I have worked in hospitality for over 10 years and I think it's safe to say its hard to impress me. Daisy has a great attitude, works extremely hard and cares about her job. She tells everyone to have a great day.... even if she is busy bussing tables. She is something special! read more

Had my wedding party and guests stay here. Loves the lady I worked with and no issues. If I could do it over I would still pick them! Only CON: Get a shuttle! It's nice for weddings to have a one stop shop with the hotel having a shuttle read more

Worst service I have had at any Marriott Booked here through company, arrived and room was 86 degrees .I called front desk who sent housekeeping who could not fix instead opened the door and got it to 83. Then left to deliver towels to the pool . 20 more minutes and no return so I called front desk who said they were booked and I said fine I can go to another hotel, the front desk clerk said I will try and call engineering who is off and would call back. Still sitting her at 8pm . 3 hours after check in. Since it's company booked I can't book another hotel without them cancelling reservation. Housekeeping said I could leave door open to cool off ?? Really?? I would give them no stars if I could .. do not go here - another person next to me said their room won't cool down either . It's 62 degrees outside and no windows to open at this hotel Horrible service .. read more

Not very impressed. I'm Hilton honors Diamond member for a few years. Marriott charges for everything. They don't have a free breakfast. Pool is indefinitely out because of remodeling. I have to say I expected more. read more

I have gold status and I had already checked in on the mobile app the night before. However, when I arrived to get the keys to my room, they told me that they were overbooked tonight?! Then they said that my only option was to stay at the Clarion Hotel nearby but when I checked it's ratings it showed that it had only 3 stars and recent reviews stating that there were holes and bugs in people's rooms. This is absolutely ridiculous having to deal with this. Do not recommend this hotel that condones such practices, especially to higher status members. read more

The staff and management of this hotel couldn't care less about their customers. Totally unfriendly and does not know how to accommodate valued guests. Please take your business somewhere else. read more

I am so happy with our stay here. The staff went above and beyond to make our unique experience a great one. My daughter just had a birthday and a couple of her close friends planned a surprise get together for her at the park. Well, the weather spiked above 100 degrees and I suggested that we move it to to a hotel where they could swim and I could order pizza so they could keep cool instead. So I dropped the girls off and went to pick up my daughter who thought we were having a "mommy and daughter relaxing night." I had arranged to pull up and keep the car on so she would stay in the car while I supposedly "checked in." The front desk staff totally went along with it and my daughter just thought I checked in for the first time. Then we walked to the room and her best friends surprised her! It was awesome!!! Darius, at the front desk was so sweet. He got my daughter's name and had a very sweet employee (I didn't catch her name but I wish I had!) bring a yummy mini cake and birthday card wishing her a happy birthday! She was so happy! The fact that he did that just shows how outstanding his customer service is and just how nice he was to do that for her! I also loved the fact that even though my girls were playing in the pool and laughing and being teenage girls even in the later hours, the staff was understanding. The pool was nice too! We had lots of fun swimming and just hanging out in the pool and patio area. The room was clean and comfortable. Beds were really comfy. The air conditioner was AMAZING!!!!!! The only thing that I wasn't 100% happy about was apparently the downstairs neighbors complained about us walking to loud at around 11 so the front desk staff on duty came to the room to tell us. The only walking at that time was maybe to go to the bathroom. The floors must be very thin. So that's the only thing I wasn't thrilled about. If I knew we were jumping around or being loud I would totally understand but I know for a fact that we weren't being loud and to get a noise complaint about loud walking when it was only regular movement sucked. But other than that tiny detail everything was perfect and I would definitely stay here again!!!! Management, I hope you read this compliment on Darius' fantastic service. He really went above and beyond to make the guest (us) happy. That definitely deserves recognition!!!! read more

Super clean, friendly staff, good location, and a pool open 24 hrs. Can't complain about that :) What really stood out to me was their staff, specifically a woman named Angela that works at the Bistro by the lobby. She saw my 2 year old and came out to give him 2 toy cars (he's obsessed with cars) he was so ecstatic! I thought that was so incredibly sweet. Gestures like that really make such a difference. If you're in the area, and need a place to stay, look no more :) read more

Normally, we do not have a problem at Courtyard Marriotts. We have stayed at so many. Hence, why we continue too. That being said, I was met with the WORST manager i've ever met. Her name was Lisa R. First she tried to say that she was the head manager, and then i asked if her name was "Katrice" as it said on the wall, and she goes "oh well, no she's out of town for the weekend so i'm the manager on duty" Then she was totally rude during my whole 2 HOUR CHECK IN. She ripped papers out of my hand, was snotty and then BLAMED THE CUSTOMER! She said she was going to "relocate" us to the Red Roof Inn (which, i'm sure you can imagine isn't a Courtyard-type place). She made ZERO effort to make the customer happy, and i will not be visiting this Marriott ever again as long as Lisa works there. read more

I expected a lot more from the front desk girl than ghetto attitude. Pawning off a direct question about the area by pointing to a touch screen across the room sealed the deal for this review. If I want BS I'll go stay at a Motel 6. read more

Beds are comfortable. Food served is all reheated and pretty crappy. I ordered a roast beef sandwich that was nuked beyond oblivion. Avoid eating at the hotel. Rooms are clean and comfortable. Food sucks. read more

We stayed here for two nights over the summer and found the place enjoyable. The pool is in door (A big plus if you have small children who get cold easily), the rooms are clean, and the staff friendly. A major advantage of this place is the location. Courtyard that it shares a parking lot with CVS, and so you can pick up anything you missed when you packed. The hotel is also located within walking distance (less then a block) to a Sweet Tomato, Jack's (A restaurant that serves a mean breakfast), Peet's Coffee, and a bunch of shopping. Not mention Safeway is down the street so you can pick up some fresh fruit and snack for a trip to Marine World or on the way to Napa. The bad part of this hotel is the lack of food located within the hotel. I agree with the other guest that the food at the hotel is not only expensive but the quality is really lacking. All the items are reheated and not worth the price. I recommend going to Jack's if you want a sit down breakfast / lunch. read more

Great hotel! I stayed here Halloween night-- my friends and I wanted to stay at a nearby hotel close to Port Costa, and this place was about a 15 minute drive away. I'll keep it simple: The great: 1. New EVERYTHING. Well appointed rooms/suites. Very happy with the furniture, the beds, the kitchenettes were nicer than my newly renovated apartment. 2. The parking is easy and accessible. 3. The breakfast bar/brunch in the main building (Sunday we went) was AMAZING. I've never had a free hotel breakfast that was so good, and had so many different things to try: hashbrowns, eggs, Belgian waffles, granola, cereal, oatmeal, fruit, sausage, biscuits & gravy, etc.. you get the idea. The not so great? 1. I got a special rate for the night-- and when I looked at the door on our way out, i saw that it's $250 or so a night normally? (around that) That's a little rich for my blood out there in Pleasant Hill-- but I suppose if you're company is putting you there for temp housing, its not really a problem. All in all-- i really liked the place. VERY happy with our experience there! read more

This is a good hotel to stay at but their internet connection is horrible. Courtyard has positioned themselves as the business travelers Marriott. They need to update their internet to achieve that status. read more

Courtyard by Marriott Pleasant Hill - Hotels Near Me - Pleasant Hill, California

The hotel is fairly average but upon reflection rates an additional star. During the late evening check-in the clerk was short, unwilling to be helpful during a credit card snafu. All of the other desk staff and cleaning help were courteous and accommodating. Several days after checkout we noted an item didn't make it home. We phoned the hotel and asked for a check of the room and lost-and-found. The hotel reported finding the particular item and would send it at our expense--not an unreasonable demand. A couple of days later the particular item arrived along with not yet missed articles. Well done Courtyard. We were disappointed to find there were no complimentary breakfast items. Instead, there is a limited restaurant and bar. To our surprise the hot breakfast was only somewhat over priced and of decent quality. Figure $15 per entrée and beverage so about $30 for 2 adults. Certainly more than the Original Pancake House and other nearby diners (one was cash only) but remember the concept of "convenience tax". If your party is more than 2 and/or include children consider other nearby options. The hotel has complimentary copies of USA Today and Wall Street Journal, a pleasant addition for us business execs. read more

I am The Marriott chain's number one fan. They always have the best customer service out of any other hotel chain. I think the lobby of the Courtyard Marriott is super cute and modern. It's got a modern retro funky feel that makes you want to stay there and your hoping that charm Carrie's over Into the rooms but it doesn't. At first I thought it I was just getting out dated rooms because I renting through priceline or another discount app, but that's not the case either. I walked in and rented s room the other night, paid full price and got the suit and it's even worse than the priceline rooms. I mean its seriously in need of an overhaul. read more

Very nice hotel right off I-680 and Contra Costa Blvd, especially for those on business trips as was the case during President's Day Weekend (my school's speech and debate team). The room I was assigned to was very clean and comfortable and even included a small refrigerator. There are also convenient shops next door if you need something to eat or drink. read more

This property is quite old. The room smell like smoke. The worst of courtyard I ever stayed. The people also not very helpful. I request a new room and I need to go down and pick up my key. When I was assuming they would know me since I only checked in about 5 minutes ago. I was waiting in front of the front desk and they don't even greet or ask me how can I help or anything. Very very very bad. The worst Marriott I ever been, and believe me I have been to many hotel. I spend almost 200 nights yearly staying at the hotel. So when I say it's bad. Means bad!!!! read more

I really like this hotel: the decor, the staff was friendly, easily accessible. We came back late each night and there was plenty of parking. I checked in at about 11pm and the front desk guy was really friendly and efficient. But I was surprised he was in a t-shirt with suspenders and lots of tattoos showing. My only complaint and would make me not stay here again is that the beds are really HARD! If you like hard beds this is the place for you but I like them soft. I did not sleep that well. read more

Stayed a couple of nights. The staff was very friendly. It is conveniently located in walking distance to the shops downtown. The beds were clean ask very comfortable. Although the room faced the street, there was not any noise in he might so was able to get a good nights sleep. The fitness area was ok. The equipment was ok. 2 treadmills and a basic. Dumbbell set with a portable bench. Just enough to get a decent road workout in. read more

I stayed here over the weekend and I must say I was VERY impressed with the staff. Everyone was exceptionally kind and warm. We were greeted upon check in by a young lady with a beautiful smile. I asked if I could get a balcony room and she was able to accommodate my request with no problem. I booked through Orbitz so my expectations were very low because I didn't know what to expect but the staff definitely exceeded my expectations. The room was clean and updated. The television was in a weird spot but other than that I have zero complaints. Went downstairs for breakfast the next morning and was greeted again by two ladies with huge smiles and super friendly. I will be back for sure! read more