First time staying here and in this area. Read some research reviews where customers experience…read morewas very negative, but I did not experience anything like this. I arrived early and was able to check in. The person at the front desk was very accommodating. It is a full service Marriott so they have a bar and restaurant and also a concierge lounge. They do not have any self parking and only have a valet option and obviously valet is not cheap but neither is any parking in the San Francisco area. Valet personnel were very friendly and prompt and bringing the car every morning. The room was comfortable and spacious. I did not have any issues during my stay and would definitely stay here again. I did not venture out around the hotel, but it was near a highway, which was convenient, but I didn't see many restaurants within walking distance.

My first stay at this hotel, there were a few hiccups. The app was showing a different room than my…read morereservation, the parking charge was on my incidental card instead on the card on file which was clearly communicated during checkin but still ended up in error, and housekeeping was not consistent on the things they took out of the room and never replaced. All of those things were a headache and during the first time I stayed for a week, I had to ask housekeeping for stuff back to be replaced and my card at checkout was sorted. I had hopes for this location that I decided to come back as the service at the hotel, they tried to make it right. However, my second stay for another week took a downturn for the worst. Don't get me wrong, the hotel is busy as I've seen on both my stays, several business companies had their events at this location. While that's a good thing, it certainly leaves room for error on other things. I came back and during my second stay, the front desk was terrible. This is not an exaggeration. Ever had someone look up and down at you with a side eye? The moment I walked up to the desk and said hi, I'm here to checkin, the only response I got in a tone you'd never expect was "identification card" and proceeded to look up and down at me again. For context, I was fully clothed. Poloshirt with jacket, non fitted full pants with shoes and 2 bags. The entire interaction was just horrible. If it wasn't for work, I would've just cancelled my reservation right there and then. The interaction was that bad. Housekeeping is daily unless you have your dnd sign. Microwave is at a common room for the entire floor. I had the same experience the second time around. I reuse my towels and except for the towel you use for the floor outside the shower, everything else is hanged. When I had housekeeping, my towels are taken away without replacement. It was the same for the face towels too. The safe in the room was not working. I voiced out my concern to another front desk agent regarding my checkin process and got connected with Lisa, whom she introduced herself as director of operations. When I told her about my checkin, she was apologetic in some sense and explained that it was not in their policy for someone to act that way and even told me I will be given pts as compensation. At checkout, I asked the front desk agent to check the card charge and at least they got that right. If after checking/asking about this 3 times during my stay and an error still occurred, then I have no words for it anymore. When I asked about the compensated points, he said since it was that much was going to be given it would take 5 business days after the my checkout date. I waited more than 2 weeks and the only pts in my account was just my regular hotel stay pts. I will not be coming back to a location that has a rude front desk agent and conversations that don't push through. Save your money and go somewhere else. I drove around the area and there are multiple options that one can go.

I'm currently staying here, and so far, the front desk has been great. The valet staff are…read moreincredibly kind; I've found myself chatting with them for about half an hour. I really appreciate people who are open to conversation. I'm sure they know who I am now. I've only been here for a few days, but the hotel also offers breakfast in the morning. The kitchen staff worker is wonderful; you can tell she loves her job. She'll randomly come out and offer special items that aren't part of the free breakfast. She even baked a huge tray of cookies and started offering them to the hotel guests in the lobby. I'll be back next week, and I'm sure the experience will be just as wonderful as my first week.

Just nasty. I wonder if the ceo would sleep in this bed. We are Gold Elite members and we were…read moregiven an ADA room that smelled like a convalescent hospital in there. There were paper towels shoved in the A/C vents. Not a good look for Marriott members

Stayed one night at the embassy suites in walnut avenue for a spontaneous staycation with my…read moreboyfriend. We checked in at 11pm and the receptionist lady was welcoming and friendly. We did notice that it was quite busy at this hotel with what i'm assuming was for a kids sports tournament! The room when we first entered had a weird smell but it went away after we settled in, it had a living room and a king bed. Unfortunately we didn't get to take advantage of the amenities, like the indoor pool but for breakfast we had omelettes, pancakes, potato's, super yummy. This stay was nice and honestly so needed, no complaints here would return

Several calls put into staff to deal with a noisy neighbor playing extremely loud bass heavy music…read morepast quiet hours and nothing was done. If any security ever showed up, the music was cranked back up after they were gone, loud enough to shake the walls. The party in that room went on till at least 2am with a single half hearted attempt by security to stop it. I only ever heard security knock once, tell them to keep it down, then have the music crank back up less than a minute later. Whomever the night manager was is utterly lousy at their job. Edit to add: The pullout couch in my room was flat and lumpy and wildly unconfortable, sleeping on the couch cushions wasn't much better. Bed was occupied by sister and niece while I took the pullout bed. If I could give this place zero or negative stars I would. Absolutely horrendous service.

This review is for Lauren at the spa. I got my first ever facial from her a week or so ago (I did…read morethe nano, 75 mins) I really didn't know what to expect, but Lauren absolutely exceeded expectations. Not only was she so funny and made me feel incredibly comfortable, the entire experience was luxurious and wonderful. I was so relaxed after. A week or so later and I've literally never seen my pores this small and skin so soft before. I will absolutely be going back. If I could give more than 5 stars I would!

I had the pleasure of DJING at this magical majestic place for a wedding. I've been here a few…read moretimes over the years and always have a wonderful experience. Professional staff. Solid service. Beautiful and magical venue. Amazing food. And the staff is Beyond exceptional. DJ Joe Manifesto of Thump Sound D.J. Services in Dublin, Ca.

Scrupulously clean, free and easy parking, comfortable bed, great shower. The bathroom sink faucet…read moretends to splash water on you but it's a good chance to practice mindful behavior. Not at all fancy but a great and comfortable value!

Looking for an affordable and reasonable accommodation in the heart of Walnut Creek? Then, look no…read morefurther - as their simplicity of catering to those in need of a quick hotel stay blew me away. The service here is on another level -- warm, attentive, and genuinely welcoming in a way you just don't get at big hotels. The whole place has this cozy, lived-in charm with tons of unique artwork and character in every corner. It feels like staying at a clean, low-key vibe apartment complex, rather than some generic chain. Their parking lot provided a safe place to park my rental car, and I was pleased to see that the parking was very secure, well lit, and lots of cameras. The rooms were clean, comfortable and functional - in addition to the staff who was very courteous & helpful. If you want a true Walnut Creek experience -- something local, comfortable, and full of personality -- skip the big hotels and stay here. I'd come back in a heartbeat.

I made a last minute reservation to stay here for a work event. JP helped me get a same day…read morereservation even tho the hotel was nearly full and I was met with incredible staff, Angela was a delight to speak to at the counter and got me checked into my room incredibly quick. I had 10 minutes from entering the hotel to be on a zoom in my room and they made it happen. I forgot the waitresses name at breakfast but she was great and I really enjoyed the food served. The eggs at the buffet actually tasted like real eggs! The French toast was exceptional! The room was clean and nice, bed comfy, the bathtub was huge! Loved it all! I will definitely be coming back!

Review for Renaissance Club Sport only…read more My entire family is enrolled here. Give them hundreds of dollars per month. Visiting this weekend and tried to accompany them with a guest pass. Guest pass apparently expired by a few days and they want $75 for a 1-day pass. Zero flexibility or accommodation. Absolute scam artists. Have some shame.

I love that Hilton incorporated the Hampton inn into thier portfolio. When you need a place that…read morefeels like home away from home this place hits the spot. In paticular the one in Concord has been my favorite one so far cause it was in the center of any place I needed or wanted to be. Plus the bed was alot more comfortable than when I stay at other Hampton Inn's. The breakfast dining room had several cozy nook areas to have private time...so special indeed. I certainly will be making more staycation trips out here soon....ciao for now!

From the front desk, to the rooms and bathroom, to the breakfast, it was an amazing hotel. The…read moreparking is walked by the staff at night so it's worth the $10 parking. I have to give a special mention to Kaelynn! She was so kind and helpful. When traveling with kids, the best experience you can have is grace and accommodating staff, she was so helpful. I didn't catch her name but the older lady who served breakfast was very sweet too and asked everyone if they wanted anything else before she put it away. I love that they offer breakfast until 10am during the week too. Getting kids up to eat can be a task so I'm grateful we had a bit more time to go eat. Thank you for a great stay!

2.5 Stars It pains…read moreme to leave this review because we usually love IHG properties and have had many great experiences. The customer service here is excellent -- the front desk staff are friendly, welcoming, and truly try to help. Based on service alone, this would be a 5-star experience. Special recognition goes to Tom, who consistently delivers outstanding, five-star hospitality. He is a major asset to this hotel. Unfortunately, the physical condition of the property significantly brings down the overall experience. The rooms are very outdated, with worn furnishings and visible maintenance issues. On my most recent stay in room 153, the bed was very uncomfortable, the furnishings looked worn, and the bathroom had major problems. The shower/tub did not drain properly, water backed up quickly, and there were rusted fixtures, blotchy paint, and very poor ventilation. The heavily fragranced Dove products were also overpowering. Wi-Fi was extremely poor, especially in room 153, making it difficult to get any work done without using my phone's hotspot. This is a serious issue for business travelers. Breakfast is a bright spot -- the staff in the breakfast area are professional and kind, the food is fresh, and there is a good variety. However, the TV playing strongly political news in the morning is not appropriate for a shared dining space and detracts from an otherwise pleasant experience. Key card issues were another frustration. On both stays, I had repeated problems with cards not working, requiring multiple trips to the front desk. With renovations, better maintenance, and some operational improvements, this hotel could better reflect IHG standards and match the excellent service provided by staff like Tom. Unfortunately, due to the current condition, I likely will not be staying at this location again.

Wow, looks like last time I was here was 8 years ago! I'm on locations in Oakland for my job, but I…read moredidn't wanna stay in Oakland for like obvious reasons! So, out here in Walnut Creek suburbs it's all safe at night. This place has underground parking so the car won't get hot in the sun, but this time of year not so much of concern. The hotel is easy enough to find, but to get to most of the parking you have to circle the hotel and go down a weird alleyway. Check in was fine and I got my rewards points posted just fine. The room was pretty standard and clean, it gets the job done with working WiFi so I can get work done and a shower with decent water pressure and endless hot water. The breakfast is good and pretty much the same at all the IHG Holiday Inn Express locations. Good hot foods, like omelet thingies, potatoes and all kinds of stuff to toast. I do gotta love those cinnamon rolls all the Holiday Inns have!

We were in the area for an event and decided to grab a room for the night. My guy went all out and…read morebooked us the two-bedroom suite, which ended up being such a great call. The room was huge! It had a cute little kitchen setup with a dining table, a comfy corner couch in the living area, and two separate bedrooms, which made it feel more like an apartment than a hotel. One room had a queen bed, a good-sized closet with wired shelving, and a super spacious bathroom with the sink area outside the bathroom, always a win when you're trying to get ready without fighting over space. The second bedroom had a king bed, its own walk-in shower, and the same setup with the sink outside the bathroom and open to the room, which made it super easy to multitask (aka watch TV while doing my makeup). The space overall was clean, functional, and comfortable. But my biggest complaint? That awful showerhead. It was grimy, leaking, and had the weakest water pressure. Definitely a letdown in an otherwise great room.... especially when a good shower is one of my top hotel priorities. The bathroom had the potential to be a vibe, but the shower situation totally killed it.

We had an extended stay here for work. The big feature is that they allow pets -- both dogs and…read morecats to stay, which was a big plus for us! The staff were always very friendly and accommodating. There were a couple of times we had a lot of clarifying questions and they never made us feel like we were annoying them. Even when we checked out, I double checked the pet fee after having paid and left already. They had accidentally overcharged me, as I had stayed for less time than the price I had paid. I called them up to inquire about it, and they were able to resolve the issue and refunded me the difference. Overall, the hotel was pretty clean for accommodating pets. I think this hotel seems to have a lot of smells from food that people bring it or of cleaning products. Even in our room, it seemed the room held on to smells for a long time, and despite having the air circulating or the window open, it was hard to get rid of the scents. It also seems other reviewers have mentioned some bedbug or other creepy crawly concerns, but we did not see any for the whole month we were there. We had a studio sort of room, so it was a large space that included the bed, a small living room with the couch, dining table, and kitchenette. The kitchenette includes a microwave that also can be an oven, an electric stove, and a nice sized refrigerator. They include the basic utensils for eating and cooking, bowls, plates, cups, mugs, pans, pots, colander. There is a coffee maker, as well. They provide you with dishwashing soap but it is not of great quality as it doesn't bubble. There is no sponge they provide to wash your dishes. They do have some dishwasher detergent for the dishwasher they also have in the unit. It seems they do not do room service unless you specifically request/schedule for it. It's probably because they have pets and they need you to have your pet out of the room when they service it. Parking is free, and they provide you with a parking pass to leave on your dashboard. They have a 24/7 gym with a few key equipment, including 2 ellipticals, 1 stationary bike, 1 non-functioning Peloton bike, 3 treadmills, bench for weights, back extension. They have wipes to clean the equipment, a water jug, and towels for your convenience. There is complimentary breakfast. It starts at 6:30 am on the weekdays, 7 am on the weekends. They have someone making custom ready-to-order omelets. They have the standard coffee and tea (coffee runs out pretty quickly in the morning since this is a busy hotel for working guets), scrambled eggs (one plain, one with veggies), sausage or bacon, potatoes, fruit, cereal, oatmeal, breads. There is a bar with a happy hour as well, but they do not have a sit-down restaurant here. Fortunately, there are many restaurants close by in Downtown Pleasant Hill. Other amenities include meeting rooms, a pool, basketball court. Overall, it was a pretty solid experience at Hyatt House!

This is a place to sleep just a few night only because there are few if any amenities. The motel is…read moresimple, clean, and met my needs. That said, it would have been helpful to have a electric water pot or coffee maker. Its the first time in years I have not been able to make a cup of coffee when I woke early with jet lag. If I had been desperate for coffee I would have to leave the hotel by car to travel to get some morning wake-up. And, that was too much trouble. The manager accommodated my personal travel need and I left my car to Uber to airport and returned by Uber to stay. There had been a family emergency to return to Walnut Creek, CA, so Deborah the manager's help was very much appreciated. Thanks to her for being agreeable. July 22, 2023

Cockroaches, black mold , disgusting rooms!! If I could zero stars that would be it. We came from…read moreChico ca to take our son to the giants game. We thought it was a great deal for the two nights , Definitely in walnut creek you would not expect this type of place to be in business in this nice city. We stayed at this location a few years ago when it was motel 6 and it was decent, it has completely gone downhill, the cleanliness of it was beyond the point of dirty, maids are not sweeping, mopping cleaning counters and definitely not sanitizing the bathroom. For the price being $125 a night is not even close to being worth a cheap stay! We were so upset with the room we were given, that they let us move to another room on the opposite side of the hotel and if anything it was worse. Upon entry of the new room there were dead cockroaches on the exterior of the room and inside live ones. I hope you read this before you even think to book a stay here. After seeing the condition of the second room offered, I demanded my refund back and that nite we left aimlessly driving around the East bay at 11pm looking for a sanitary place to lay my child's head down. It was a traumatizing encounter! HIGHLY DO NOT RECOMMEND this place. I reached out to Contra Costa county health department to report what we encountered and they said this was not their only complaint on this hotel , it was actually there 2nd complaint that week!! I hope they get this place shut down and fix these issues. Walnut Creek is a great beautiful city it is does not need a place like this in business in their city limits!!!!!