It's unfortunate that there have been a couple of bad reviews to make this rating so low because I…read morehad a great experience. I grew up in Walnut Creek and we hold the California speech and debate state tournament for college at this so very familiar with it. This time I wanted to get a room because I didn't wanna drive back-and-forth where I live now to judge both days and honestly, it was a great experience. First of all how they accommodate all of these college students who do the competition in the rooms is quite challenging and things went so well. Secondly, when I decided I wanted a room at the last minute they were so accommodating. Camille at the front desk was not only quick and efficient but a great conversation list and so much fun. She made sure that I got a room, did her best to get it cleaned and ready early for me, it was super quick at follow up and follow through. The pool is nice, accommodations are great, and the staff really made it work! Thanks, Camille such a great experience.

So many things went wrong during our stay. I booked through a third-party website (Vio), but upon…read morearrival, the hotel informed me that Vio had only sent over a reservation for one king bed. When I contacted Vio, they never confirmed that information had been communicated correctly to the hotel. Unfortunately, the hotel staff made no effort to resolve the issue and offered no apology for the inconvenience. To make matters worse, the front desk host simply handed us our room keys with no directions or explanation about the property. He also failed to provide the breakfast vouchers that were supposedly included with our reservation, forcing me to return to the front desk to ask for them myself. The following morning at checkout, I asked about breakfast and was told it had already closed at 11 a.m. No one had informed us where breakfast was served or what the operating hours were. We rushed to the restaurant, where Lia kindly greeted us. She asked for our breakfast vouchers, only to discover we were supposed to have one voucher per person or have the number of guests documented on the voucher. Thankfully, after verifying the situation, Lia still allowed us to take breakfast to go. She was the only staff member throughout our stay who was genuinely kind and helpful. Overall, the staff -- including the manager -- came across as rude and dismissive. We were also placed in an ADA room that I never requested. Not only were we shorted a bed, but the room itself felt old and poorly maintained. The bed was uncomfortable, and the pillows were completely flat. Because it was an ADA room, the shower had no ledge to contain the water, causing the entire bathroom floor to flood every time we showered. When I brought this concern to the manager's attention, I was told this was "normal" and that there should have been a drain in the middle of the bathroom floor -- there wasn't. The only drain was inside the shower area itself. Additionally, another family member in our group booked directly through the hotel by phone and was promised both a rollaway bed and breakfast. Upon arrival, they were told neither was included because it was not listed on the confirmation. As a result, our kids had to sleep on the floor. Overall, this was an extremely disappointing experience from start to finish. I will never stay here again and would not recommend this hotel to others.

When it comes to hotels, there are three things that I prioritize - cleanliness, comfort, and…read moresafety. Overall, Homewood Suites did very well with this piece. When I first walked in the room, I could immediately smell that it had been cleaned yet it did not give off any chemical smell - I am very sensitive to chemical odors and can get headaches from them. The sheets, linens, shower, and surfaces all appeared very clean. The only minus, which is why I took away a star, was some of the utensils in my kitchen area had very visible food remnants on them and one of the knives had a large thumbprint, so I made sure to take utensils from the breakfast area instead and did not feel comfortable using any of the dish-ware or drink-ware either, given the state of the utensils. This was very gross but overall I was impressed with the overall cleanliness. The man at the front desk was very friendly and helpful and made check in a breeze. The spaciousness of the room itself was wonderful and I found everything to be very comfortable. I had been able to pick out my room in advance on the app and chose a corner room on the top floor - it was very quiet despite it's proximity to the freeway. The room was dark overall but the only issue was the outlet in the bathroom had a nightlight built in which could not be turned off! I had to stack a couple things in front of it to block out the light that was very close to the bed. I stayed at 3 hotels on my fall break trip and this one had by far the best quality and best variety of free breakfast options. I really appreciate having this. As a young single woman, I felt very safe in the neighborhood when walking into the hotel late at night. I hadn't realized when booking the hotel that it was actually across the street from the apartments my brother and his family used to live in - so I knew upon arrival it was a very safe area. I would absolutely stay here again and felt the value was there for the price I paid.

Staff was extremely friendly. Checking in was a breeze. Rooms are spacious and clean. Full size…read morefridge, desk, couch. Everything needed for any stay. Plenty of towels, Kleenex and even paper towels. This room is stocked with it all. Stayed here overnight while attending a concert at the Concord pavilion which is a 30 minute drive from the hotel. The complimentary breakfast had it all. From bacon and eggs, to chorizo and hash browns. They even had the waffle maker! Delicious. Coffee and plenty of juice available. Great amenities at a great rate. Would definitely stay here again in the future!

Pleasant 3 day stay 5/5 Room 5/5…read more King size bed, non smoking, jetted tub, microwave, mini fridge. Upon check-in; no cigarette smell detected, bathrooms sanitized, carpets clean, mini fridge and microwave were wiped down. Didn't see any bugs the whole time I was there. I did see groundskeeper spraying in the afternoon. Overall housekeeping did great. The room didn't feel cramped, plenty storage space, SMART TV, media desk, nightstands had USB plugs to charge our phones, mini fridge perfect size to fit leftovers and pie from Nation's next door. Full breakfast included 5/5 Self serve, kept heated in warming trays, your basic eggs, bacon, shredded potatoes, toaster for bread, build your own waffles! This one takes 5 minutes each waffle and if there's a line then you'll be waiting even more... H/T get there as soon as breakfast starts at 6am! Some guests filled up their plates like there's no tommorow.. smh Grounds 4/5 Outdoor pool nice, They keep outdoors area maintained. I actually spent one early morning having breakfast outdoors in a tiny area with tables... the only minor letdown was I saw one of the amenities was a exercise room but when I went to workout it was closed, it looked like it was being renovated.. so maybe next stay here it will be open Booked thru Sam's Club Travel.. no problems and saved me $150!

Compared to other Best Western hotels, this one is run down. There is graffiti on the rear section…read moreof the building too. I had to ask for help from one of the hotel maids to start the shower. The nob is old and doesn't turn on easily.

We were in the area for an event and decided to grab a room for the night. My guy went all out and…read morebooked us the two-bedroom suite, which ended up being such a great call. The room was huge! It had a cute little kitchen setup with a dining table, a comfy corner couch in the living area, and two separate bedrooms, which made it feel more like an apartment than a hotel. One room had a queen bed, a good-sized closet with wired shelving, and a super spacious bathroom with the sink area outside the bathroom, always a win when you're trying to get ready without fighting over space. The second bedroom had a king bed, its own walk-in shower, and the same setup with the sink outside the bathroom and open to the room, which made it super easy to multitask (aka watch TV while doing my makeup). The space overall was clean, functional, and comfortable. But my biggest complaint? That awful showerhead. It was grimy, leaking, and had the weakest water pressure. Definitely a letdown in an otherwise great room.... especially when a good shower is one of my top hotel priorities. The bathroom had the potential to be a vibe, but the shower situation totally killed it.

Great hotel. Pet friendly. Nice stay. Clean and easy to walk to restaurants Movie theatre and…read moreshopping. Also the breakfast is fantastic!

Stayed here the 4/4-4/6 weekend. Easy check-in process. My room was right in the building in front…read moreof the lobby. A parking-permit is required during your stay. Breakfast over the weekend starts at 7am. Your traditional waffle makers are there right next to the warm foods. Scrambled eggs, biscuits and gravy, and bacon or sausage patty (depending on the day). There's also a cereal section, pastry area, and yogurt area. The pool is right behind the lobby. You can access it from the outside with your key card. The fitness room is to the right of the front desk. Has the essentials with the dumbbells and the treadmill. The studio room was good. Nice King sized bed with a swivel TV. Overall, good stay. Since I stayed there with a group code, I had a late check-out time than the standard 12pm. Within an hour before the late check-out time, I got locked out. Had to go to the front-desk twice to get access. The staff at the front were able to fix it.

Cleanliness was... okay... Bed was clean, but the bathroom shower had a lot of grime and hair…read moreleftover on the shower walls. Towels were a bit of a mixed batch with a lot of hair stuck on the towels still. Still a bunch of freeway noise since it's right by 680. Safety-wise was interesting as I saw two guys dog pile onto a tweaker in the parking lot as I pulled up. Free breakfast was good though

Cozy, quiet, comfortable, and right in the heart of Benicia. Room rates are also reasonable.read more

Booked a place to stay last minute. Generally I don't care for Bed n Breakfast Inns but choices…read morewere limited. This place was awesome!!! Right at the water, old but everything was spotless! Didn't have that old crinkly smell. Every where you looked there was a timeless treasures. The owners were very kind and accommodating,. Bedding soft and cozy. Breakfast had many delicious options. Walk to everything. Great location. Would love to stay here again sometime!

If I could give this motel 0 starts for their lack of compassion for their customers I would THEY…read moreSTAY TRYING TO TAKE DEPOSITS they tried to take my deposit the first time I stayed here saying we were arguing and breaking their stuff WHEN NONE OF THAT HAPPEND now they're supposed to be pet friendly and actually took my deposit this time cause of my dog THEYRE SCAMMERS and shady as hell they will take your deposit for literally ANYTHING DO NOT STAY HERE !!!! Oh yeah hence the internet doesn't work , there is hair in the tub , the dishes were not cleaned properly I had to clean the dishes myself , then it says no smoking but there is cigarette burns ON THE CURTAIN !!!! I'm so pissed off right now I paid my good money for it to be taken cause that's all they're good for is stealing peoples deposits and hard earned money

The rooms are spacious and the staff was very helpful. Thank you Peter for making my stay more…read morepleasant and helping me upgrade my room! I wish I could have stayed longer. The location is ideal. Plenty to do nearby and easy access to the freeway. I definitely will stay again and will recommend this place to my friends!

Having a handicap son can make for some very challenging situations when traveling. Wheelchair…read moreaccessibility can be very disappointing when traveling and staying in a hotel. When we arrived at the Crowne Plaza Concord in Walnut Creek, we were having a few concerns about our first room. Enter Jim the hotel manager and his staff. He immediately made a suggestion for a different handicap accessible room, which worked like a charm. Many thanks to the staff and managers at the Crowne Plaza hotel! I recommend this hotel highly

Spent the night here to avoid driving in heavy rain. At…read morecheck-in the girl was charging $1000 .00! Good thing my husband noticed it before putting his card in the machine / This is over 30 years old and never renovated. Everything is old. The microwave and refrigerator. The light in the bathroom is dim and the plug in mirror does not work. Our room had a leak in the ceiling / 3rd floor. The breakfast is not worth it. Milk was empty. Not much on Christmas Day.

This review is for Lauren at the spa. I got my first ever facial from her a week or so ago (I did…read morethe nano, 75 mins) I really didn't know what to expect, but Lauren absolutely exceeded expectations. Not only was she so funny and made me feel incredibly comfortable, the entire experience was luxurious and wonderful. I was so relaxed after. A week or so later and I've literally never seen my pores this small and skin so soft before. I will absolutely be going back. If I could give more than 5 stars I would!

I am going to update my review about the spa. It did get pretty bad during the Covid years, but…read morethankfully, I'd like to say that spa does seem to be back to normal. My family went today to have a nice girls day. Cheers to 2026. We had planned the day about a month in advance and we're looking forward to it the entire time. Everyone who worked here was very nice and all of us really enjoyed our services (some had multiple) I do just need to say a warning. I've always know Lafayette was once a sundown town even though I grew up there and was hard to picture. So I expect certain people to act a way however it's gotten so much worse in recent years and we are white. So this is a warning to others. My sisters and I were in the hot tub after one of our treatments and we had ordered a couple appetizers and a bottle of bubbles to enjoy. The staff was very nice and brought it out to us in the hot tub and obviously brought it in plastic wine flutes as they know as employees no glass is allowed. About an hour later, an employee or manager approached us and let us know. There had been a complaint about glass in the hot tub. We explained to her and no, this is from your hotel that we ordered (and spent over $100 after spending a lot of money in the spa) and then she asked to verify that we were residence of the hotel and we explained yes we are doing the spa. I want to again state, This is nothing against the employees there. We clearly knew the lady was doing her job. A couple of us get out to go into the locker room to shower and change for dinner that we are going to have on the property (again money to the Park Hotel) and we noticed in the shower area, the swimsuit of a lady who was in the hot tub with us hanging by the shower. She is nowhere in the locker room and my friend notes "she is the one who complained and she must be getting a service right now" We realize that while we were in the hot tub chitchatting amongst ourselves, we brought up two points. 1) is the orange turd going to die this year and 2) why is all a certain type of people posting bad reviews on the Stranger Things episode where Will comes out to people - and SPECIFICALLY said we don't understand why people hold so much hate in their hearts and spend energy on it (this becomes ironic in a bit) While we didn't spend a lot of time talking about either of these, and they're not in excessively political, the lady I will name "Karen" in the hot tub (yes she looked like one) clearly was angry with the conversation the three of us were having and wanted to " get us in trouble" Meanwhile a man in the hot tub was super cordial and even joined in on our convo on airline preferences So this note is just straight for the Karen. We all grew up in Lafayette and we don't need your hate and toxicity in it really. I so really hope that you're not from our area and we're just visiting and staying at the hotel. You almost ruined a perfect day for us. And I wouldn't be as silent if I run into you at Safeway Hope you felt real "powerful", Karen. And sorry to the employee who had to do her due diligence and approach us

Staying in a Hotel during COVID is usually a 3-Star experience at best. During my recent…read moreresidence, everything to do outside the room (gym, bar, lounge, etc.) was closed. Other negatives were a relatively small room and having to pay for parking within a larger free lot. They did have a breakfast box (with apple) available in the morning and fresh brewed coffee on request at the front desk (a huge plus compared to those in-room packets). Other pluses were front desk staff who were friendly and helpful, and the fact that there were lots of restaurant choices (then take-out only) just across the street (or in the case of Boston Market across the parking lot). Using my Marriott Bonvoy Visa, I did picked up some travel points on the spend as well as the stay. I really look forward to using them someday soon.

Do you need to spend the night in the Bay Area because you are flying out of SFO early in the…read moremorning? If so, this hotel is the best and most inexpensive place at which to stay. Hotels in the Bay Area are expensive, and staying at them is often a hassle because of parking. Finding this Courtyard by Marriott was a lifesaver: free parking, convenient location, high-quality economy/midscale accommodations. 10/10 would stay here again. GM Katrece Raine knew that my husband and I were staying here en route to our honeymoon, and she and her team conveyed their excitement for us and made sure we felt appreciated. I score low on the sentimental scale, but I will save forever the card the staff signed for us and left in a thoughtful snack and gift basket! The hotel is so conveniently located near highways and delightful places to eat and shop. Free parking is a huge plus, as is being located within walking distance of a drugstore, grocery store, and Bank of America banking center. We had one meal nearby and one meal and drinks at the hotel restaurant. Every employee with whom we interacted was pleasant and professional, from Darius who checked us in to the folks that we passed in the hallways. Hotel pools are my jam, and this indoor pool and jacuzzi was solid. The hotel beds were comfy, and being located near the highway did not bother my husband nor me at all. We don't have cable or a TV in our bedroom at home, so let me tell you, it was a treat to chillax and watch a movie from our hotel bed. $209, tax and fees included, for one night, was a STEAL for the quality we enjoyed. Until next time, Marriott by Courtyard Pleasant Hill!