The staff was polite.. No issues with the little interaction I had with the front desk. The only…read morecomplaints I have are The hallway and room smelled wet, like mold and the hot tub was pretty dirty. Not sure how often they clean the pool and hot tub

So many things went wrong during our stay. I booked through a third-party website (Vio), but upon…read morearrival, the hotel informed me that Vio had only sent over a reservation for one king bed. When I contacted Vio, they never confirmed that information had been communicated correctly to the hotel. Unfortunately, the hotel staff made no effort to resolve the issue and offered no apology for the inconvenience. To make matters worse, the front desk host simply handed us our room keys with no directions or explanation about the property. He also failed to provide the breakfast vouchers that were supposedly included with our reservation, forcing me to return to the front desk to ask for them myself. The following morning at checkout, I asked about breakfast and was told it had already closed at 11 a.m. No one had informed us where breakfast was served or what the operating hours were. We rushed to the restaurant, where Lia kindly greeted us. She asked for our breakfast vouchers, only to discover we were supposed to have one voucher per person or have the number of guests documented on the voucher. Thankfully, after verifying the situation, Lia still allowed us to take breakfast to go. She was the only staff member throughout our stay who was genuinely kind and helpful. Overall, the staff -- including the manager -- came across as rude and dismissive. We were also placed in an ADA room that I never requested. Not only were we shorted a bed, but the room itself felt old and poorly maintained. The bed was uncomfortable, and the pillows were completely flat. Because it was an ADA room, the shower had no ledge to contain the water, causing the entire bathroom floor to flood every time we showered. When I brought this concern to the manager's attention, I was told this was "normal" and that there should have been a drain in the middle of the bathroom floor -- there wasn't. The only drain was inside the shower area itself. Additionally, another family member in our group booked directly through the hotel by phone and was promised both a rollaway bed and breakfast. Upon arrival, they were told neither was included because it was not listed on the confirmation. As a result, our kids had to sleep on the floor. Overall, this was an extremely disappointing experience from start to finish. I will never stay here again and would not recommend this hotel to others.

When it comes to hotels, there are three things that I prioritize - cleanliness, comfort, and…read moresafety. Overall, Homewood Suites did very well with this piece. When I first walked in the room, I could immediately smell that it had been cleaned yet it did not give off any chemical smell - I am very sensitive to chemical odors and can get headaches from them. The sheets, linens, shower, and surfaces all appeared very clean. The only minus, which is why I took away a star, was some of the utensils in my kitchen area had very visible food remnants on them and one of the knives had a large thumbprint, so I made sure to take utensils from the breakfast area instead and did not feel comfortable using any of the dish-ware or drink-ware either, given the state of the utensils. This was very gross but overall I was impressed with the overall cleanliness. The man at the front desk was very friendly and helpful and made check in a breeze. The spaciousness of the room itself was wonderful and I found everything to be very comfortable. I had been able to pick out my room in advance on the app and chose a corner room on the top floor - it was very quiet despite it's proximity to the freeway. The room was dark overall but the only issue was the outlet in the bathroom had a nightlight built in which could not be turned off! I had to stack a couple things in front of it to block out the light that was very close to the bed. I stayed at 3 hotels on my fall break trip and this one had by far the best quality and best variety of free breakfast options. I really appreciate having this. As a young single woman, I felt very safe in the neighborhood when walking into the hotel late at night. I hadn't realized when booking the hotel that it was actually across the street from the apartments my brother and his family used to live in - so I knew upon arrival it was a very safe area. I would absolutely stay here again and felt the value was there for the price I paid.

Staff was extremely friendly. Checking in was a breeze. Rooms are spacious and clean. Full size…read morefridge, desk, couch. Everything needed for any stay. Plenty of towels, Kleenex and even paper towels. This room is stocked with it all. Stayed here overnight while attending a concert at the Concord pavilion which is a 30 minute drive from the hotel. The complimentary breakfast had it all. From bacon and eggs, to chorizo and hash browns. They even had the waffle maker! Delicious. Coffee and plenty of juice available. Great amenities at a great rate. Would definitely stay here again in the future!

Pleasant 3 day stay 5/5 Room 5/5…read more King size bed, non smoking, jetted tub, microwave, mini fridge. Upon check-in; no cigarette smell detected, bathrooms sanitized, carpets clean, mini fridge and microwave were wiped down. Didn't see any bugs the whole time I was there. I did see groundskeeper spraying in the afternoon. Overall housekeeping did great. The room didn't feel cramped, plenty storage space, SMART TV, media desk, nightstands had USB plugs to charge our phones, mini fridge perfect size to fit leftovers and pie from Nation's next door. Full breakfast included 5/5 Self serve, kept heated in warming trays, your basic eggs, bacon, shredded potatoes, toaster for bread, build your own waffles! This one takes 5 minutes each waffle and if there's a line then you'll be waiting even more... H/T get there as soon as breakfast starts at 6am! Some guests filled up their plates like there's no tommorow.. smh Grounds 4/5 Outdoor pool nice, They keep outdoors area maintained. I actually spent one early morning having breakfast outdoors in a tiny area with tables... the only minor letdown was I saw one of the amenities was a exercise room but when I went to workout it was closed, it looked like it was being renovated.. so maybe next stay here it will be open Booked thru Sam's Club Travel.. no problems and saved me $150!

Upon arrival our key wouldn't work, so my hubby had to go back down to the lobby to get another…read moreone. We got to our 1st room and it reeked of weed. They were very gracious and found us another room. The 2nd room key wouldn't work, so my hubby had to go back down again. In the 2nd room the bedroom area was clean and looked nice, very spacious, and it had a mirowave and refrigerator which was great to have. The bathroom however was disgusting. The tub had holes on the side that need to be fixed. There were also some type of brown spots all over the shower walls and curtain. The bathroom door was disgustingly filthy also. The outside wasn't too bad, but they had boards hanging with wire from the balcony, very tacky! The walls must be very thin because we got a call from the office that our TV was too loud, and we could barely hear it. Strange! The free breakfast was simple, but good. It had eggs, sausage, toast, waffles, cereal, and danishes. Just not an extremely well kept property. With a few fixes I would have given it a 4.

We were in the area for an event and decided to grab a room for the night. My guy went all out and…read morebooked us the two-bedroom suite, which ended up being such a great call. The room was huge! It had a cute little kitchen setup with a dining table, a comfy corner couch in the living area, and two separate bedrooms, which made it feel more like an apartment than a hotel. One room had a queen bed, a good-sized closet with wired shelving, and a super spacious bathroom with the sink area outside the bathroom, always a win when you're trying to get ready without fighting over space. The second bedroom had a king bed, its own walk-in shower, and the same setup with the sink outside the bathroom and open to the room, which made it super easy to multitask (aka watch TV while doing my makeup). The space overall was clean, functional, and comfortable. But my biggest complaint? That awful showerhead. It was grimy, leaking, and had the weakest water pressure. Definitely a letdown in an otherwise great room.... especially when a good shower is one of my top hotel priorities. The bathroom had the potential to be a vibe, but the shower situation totally killed it.

We had an extended stay here for work. The big feature is that they allow pets -- both dogs and…read morecats to stay, which was a big plus for us! The staff were always very friendly and accommodating. There were a couple of times we had a lot of clarifying questions and they never made us feel like we were annoying them. Even when we checked out, I double checked the pet fee after having paid and left already. They had accidentally overcharged me, as I had stayed for less time than the price I had paid. I called them up to inquire about it, and they were able to resolve the issue and refunded me the difference. Overall, the hotel was pretty clean for accommodating pets. I think this hotel seems to have a lot of smells from food that people bring it or of cleaning products. Even in our room, it seemed the room held on to smells for a long time, and despite having the air circulating or the window open, it was hard to get rid of the scents. It also seems other reviewers have mentioned some bedbug or other creepy crawly concerns, but we did not see any for the whole month we were there. We had a studio sort of room, so it was a large space that included the bed, a small living room with the couch, dining table, and kitchenette. The kitchenette includes a microwave that also can be an oven, an electric stove, and a nice sized refrigerator. They include the basic utensils for eating and cooking, bowls, plates, cups, mugs, pans, pots, colander. There is a coffee maker, as well. They provide you with dishwashing soap but it is not of great quality as it doesn't bubble. There is no sponge they provide to wash your dishes. They do have some dishwasher detergent for the dishwasher they also have in the unit. It seems they do not do room service unless you specifically request/schedule for it. It's probably because they have pets and they need you to have your pet out of the room when they service it. Parking is free, and they provide you with a parking pass to leave on your dashboard. They have a 24/7 gym with a few key equipment, including 2 ellipticals, 1 stationary bike, 1 non-functioning Peloton bike, 3 treadmills, bench for weights, back extension. They have wipes to clean the equipment, a water jug, and towels for your convenience. There is complimentary breakfast. It starts at 6:30 am on the weekdays, 7 am on the weekends. They have someone making custom ready-to-order omelets. They have the standard coffee and tea (coffee runs out pretty quickly in the morning since this is a busy hotel for working guets), scrambled eggs (one plain, one with veggies), sausage or bacon, potatoes, fruit, cereal, oatmeal, breads. There is a bar with a happy hour as well, but they do not have a sit-down restaurant here. Fortunately, there are many restaurants close by in Downtown Pleasant Hill. Other amenities include meeting rooms, a pool, basketball court. Overall, it was a pretty solid experience at Hyatt House!

Stayed here the 4/4-4/6 weekend. Easy check-in process. My room was right in the building in front…read moreof the lobby. A parking-permit is required during your stay. Breakfast over the weekend starts at 7am. Your traditional waffle makers are there right next to the warm foods. Scrambled eggs, biscuits and gravy, and bacon or sausage patty (depending on the day). There's also a cereal section, pastry area, and yogurt area. The pool is right behind the lobby. You can access it from the outside with your key card. The fitness room is to the right of the front desk. Has the essentials with the dumbbells and the treadmill. The studio room was good. Nice King sized bed with a swivel TV. Overall, good stay. Since I stayed there with a group code, I had a late check-out time than the standard 12pm. Within an hour before the late check-out time, I got locked out. Had to go to the front-desk twice to get access. The staff at the front were able to fix it.

I like the Marriott brand but this is one that fell a little short…read more Room size is good, almost 500 sq ft with a kitchen. Staff nice enough to check up in early. Breakfast included. However, closet was missing a door. TV seemed old and it would glitch out showing no signal. We had to turn it off at least a dozen times to reconnect. Reported it to front desk and the problem was the internet connection as another guest also reported same issue. Location was not ideal as it's away from the local shopping centers. We chose this one since it was cheaper than other Marriotts in Pleasant Hill and Walnut Creek (room rates and parking). Parking is $10/night v $40 at Residence Inn in Walnut Creek.

Booked a place to stay last minute. Generally I don't care for Bed n Breakfast Inns but choices…read morewere limited. This place was awesome!!! Right at the water, old but everything was spotless! Didn't have that old crinkly smell. Every where you looked there was a timeless treasures. The owners were very kind and accommodating,. Bedding soft and cozy. Breakfast had many delicious options. Walk to everything. Great location. Would love to stay here again sometime!

Cozy, quiet, comfortable, and right in the heart of Benicia. Room rates are also reasonable.read more

The rooms are spacious and the staff was very helpful. Thank you Peter for making my stay more…read morepleasant and helping me upgrade my room! I wish I could have stayed longer. The location is ideal. Plenty to do nearby and easy access to the freeway. I definitely will stay again and will recommend this place to my friends!

One night was enough. We arrived and it was very hot in the room. The air conditioner was removed…read morefrom our room. We quickly got ready and left, only yo come back at midnight with the unit now intact. So, a maintenance person came into our room to install the unit, which a heads up prior to checking in would have been nice.

Having a handicap son can make for some very challenging situations when traveling. Wheelchair…read moreaccessibility can be very disappointing when traveling and staying in a hotel. When we arrived at the Crowne Plaza Concord in Walnut Creek, we were having a few concerns about our first room. Enter Jim the hotel manager and his staff. He immediately made a suggestion for a different handicap accessible room, which worked like a charm. Many thanks to the staff and managers at the Crowne Plaza hotel! I recommend this hotel highly

We've stayed here on four different occasions and the spa has been broken each time…read more It seems like this place keeps changing owners, each time more and more it Jerry rigged. Lights on the trees in atrium looks the worst with painters masking tape holding it up as well as holding it down on the walking paths. Our rooms have always been just ok. The most recent visit the bathroom tiles needed some attention and the shower faucet was awfully stif. We told the attendant as we checked out, she didn't seem to care much. The restaurant is finally open but didn't offer much, we ate some fruit then went elsewhere for breakfast.

This review is for Lauren at the spa. I got my first ever facial from her a week or so ago (I did…read morethe nano, 75 mins) I really didn't know what to expect, but Lauren absolutely exceeded expectations. Not only was she so funny and made me feel incredibly comfortable, the entire experience was luxurious and wonderful. I was so relaxed after. A week or so later and I've literally never seen my pores this small and skin so soft before. I will absolutely be going back. If I could give more than 5 stars I would!

I had the pleasure of DJING at this magical majestic place for a wedding. I've been here a few…read moretimes over the years and always have a wonderful experience. Professional staff. Solid service. Beautiful and magical venue. Amazing food. And the staff is Beyond exceptional. DJ Joe Manifesto of Thump Sound D.J. Services in Dublin, Ca.

Staying in a Hotel during COVID is usually a 3-Star experience at best. During my recent…read moreresidence, everything to do outside the room (gym, bar, lounge, etc.) was closed. Other negatives were a relatively small room and having to pay for parking within a larger free lot. They did have a breakfast box (with apple) available in the morning and fresh brewed coffee on request at the front desk (a huge plus compared to those in-room packets). Other pluses were front desk staff who were friendly and helpful, and the fact that there were lots of restaurant choices (then take-out only) just across the street (or in the case of Boston Market across the parking lot). Using my Marriott Bonvoy Visa, I did picked up some travel points on the spend as well as the stay. I really look forward to using them someday soon.

Do you need to spend the night in the Bay Area because you are flying out of SFO early in the…read moremorning? If so, this hotel is the best and most inexpensive place at which to stay. Hotels in the Bay Area are expensive, and staying at them is often a hassle because of parking. Finding this Courtyard by Marriott was a lifesaver: free parking, convenient location, high-quality economy/midscale accommodations. 10/10 would stay here again. GM Katrece Raine knew that my husband and I were staying here en route to our honeymoon, and she and her team conveyed their excitement for us and made sure we felt appreciated. I score low on the sentimental scale, but I will save forever the card the staff signed for us and left in a thoughtful snack and gift basket! The hotel is so conveniently located near highways and delightful places to eat and shop. Free parking is a huge plus, as is being located within walking distance of a drugstore, grocery store, and Bank of America banking center. We had one meal nearby and one meal and drinks at the hotel restaurant. Every employee with whom we interacted was pleasant and professional, from Darius who checked us in to the folks that we passed in the hallways. Hotel pools are my jam, and this indoor pool and jacuzzi was solid. The hotel beds were comfy, and being located near the highway did not bother my husband nor me at all. We don't have cable or a TV in our bedroom at home, so let me tell you, it was a treat to chillax and watch a movie from our hotel bed. $209, tax and fees included, for one night, was a STEAL for the quality we enjoyed. Until next time, Marriott by Courtyard Pleasant Hill!