Good prices, reasonable times. I will go back again. I need more things to bring to themread more

I would NEVER use them! I called and asked for a price for shirts/blouses and the person who…read moreanswered the phone said,"we don't give prices over the phone and then hung up. How RUDE.

Did a good job and fast!! Asked to have my pants next day and it wasn't an issue. Located in a easy…read moreto access location

I called Wednesday to see if the seamstress was there and she was leaving at 2. I said ok, will she…read morebe there Friday? The lady in the phone said yes she is here until 5. I got there Friday at 3:45 and the seamstress had left for the day. I'm beyond furious because anytime you go she is never there or leaves early. how can you say you have a seamstress in staff when she is never there? I will NOT be going back. terrible service.

My dry cleaning was done as promised. Phil was very nice and has a a well established family run…read morebusiness in Wilmington, Delaware. I wanted to give his business a try and I'm glad I did. Thank you. Patty

What a great dry cleaner. So convenient and close by. Locally owned, makes it even better!read more

I am a creature of habit and this place has my heart. My dad has also been going here for years to…read moreget his business clothes dry-cleaned and pressed. They have wonderful customer service (truly, everyone here is very kind) and very fair prices. I won't risk trying a different place for alterations because because every time I've gone here, the work was wonderful, exactly what I asked for, and done in a timely manner. I've had linen pants, work pants, jeans, etc. all altered here and they've all been perfect. I wouldn't recommend going during the holiday season as they are typically swamped with alternations.

I have gone to Kim's for over 20 years and had a good relationship with them. They recently…read morealtered my daughter's party dress. It just needed to be shortened in the hem and straps. Somehow their tailor had a mixed message and completely deconstructed then reconstructed the dress in an odd way. The tag is now under the arm instead of the back and there is a seam running up the front. The dress no longer fits and is now worthless. It was brand new and still had the price tag. I took it back to show them and Mrs. Kim became combative insisting that the dress was like that when I brought it to them. I have photos before of the dress and it clearly was different. There is no question that it was mistakenly altered at their shop. She refused to listen and accused me of upsetting them. After 20 plus years of frequenting their shop, I'm shocked at her reaction. I've now also seen similar negative reviews. Extremely disappointing. I am now out $250 for the ruined dress and alterations which they refused to reimburse. I will never go there again.

5 stars. they now offer pick up and delivery thru their website www.thewashfactories.com…read moreas easy as ordering uber eats amazing!!

This place is fantastic! Always clean and so welcoming and really helpful! I HIGHLY recommend it!read more

This place overcharges, its ridiculous. They try to make it seem that they are giving you a…read morediscount and will offer you 50% off, but it really is not a discount when they are charging 3x higher than other dry cleaners. I expect my clothes to be laundered at the Four Seasons at this rate.

A little expensive but well worth the money for hard to get stains. I only recommend taking your…read moreclothes here for hard to get stains. Customer service can improve some.

Bought a jumpsuit in to be cleaned on Tuesday. I was told it would be ready Saturday. Went I went…read moreto pick it up on Saturday was told it was not ready, could I come back after 4. Went back today and was told it was still not ready. Told her I wanted it back. She said she could not give it to me. When I insisted she came back and told me she could not find it. After 1/2 an hour it was found. Then I was told it still had to be pressed could I come back later. I told her I would wait and wanted it done then. They did it. Now when I went to pay, I was told $2 more then I was told on Saturday. What I was told on Saturday was just an estimate. It's not worth dealing with them.

Service was good...but the price was too expensive in comparison to some of the other cleaners in…read morethe Bear area.

Absolutely the worst place to bring your clothing!!! I brought seven business dress shirts in for…read morethem to clean. When I found that two them had the collars torn by their machine (in the exact same place on each shirt), I brought them in, with the receipt. The woman sales clerk told me that there is nothing they can do about it, because I picked them up more than 48 hours ago! Well, there IS something I can do about it...never go there again, and file a complaint with the BBB!!!

These folks never had their act together and have since closed. Very poorly run, always had…read morestaffing problems plus the parking lot is a nightmare for anything but Wawa. Wait, no, it's a nightmare for Wawa too.

I will always go for the Service , However them giving Our Clothes / That We paid to have washed to…read moresomeone else . I know it will get resolved ! ( I Know It Will ) - However this is an ever lasting memory / right before leaving to go away !

this place is a joke and the girl Liz is the most nasty ignorant person to so many customers! I was…read moredoing my laundry, and I witnessed her with the attitude towards the customers and couldn't believe the way she kept laughing! She's one nasty unhappy person! Maybe she should find a different job! I won't be doing my laundry any longer when she's there! Very bad energy!