Replaced a glass panel in my historic home and did a great…read morejob! I will definitely use him again for all of my glazing and replacement window needs.

My husband just called to get the glass one windows replaced. They did replace one last year and…read moregave us a price on another one that needed to be done then we were gone for a while when my husband called today to try and set it up the company actually hung up on him. I told him possibly the call dropped so he called back and got the answering machine won't do business with them again.

My door has been installed and I am very happy with the overall look. It's not the same type of…read moredoor, six panel versus full glass, however it really works! Install crew was very careful about any mess - read they cleaned up everything. Very impressed!

Wanted to support local business and have heard horror stories about Home Depot/Lowes installers…read more The owner came to do estimate ,provide catalogs. Decided to go with them . Order took longer to come in then quoted ...found this out after calling a week after arrival date.Installers were given a weekday and weekend day as availability .Neither were convenient for THEM ! Had to call owner to get a more reasonable date .When the day came several installers arrived ( friendly) but work was not without issues. We were told our 10yr old screen door which was in good condition could not be installed without gaps. They did not have replacement parts in color to match (told... you can paint the one we put on! )Then they installed WRONG door! When the owner was contacted he blamed factory.NO apology until I called to complain. We were told they would do a rush order and all problems would be fixed when they came back.4 wks later I had to call to find out where our door was??!Again no apology ,they came installed door and did very poor job of fixing gaps etc. The reply I received when I told him how disappointed we were in his professionalism, workmanship and lack of any offer to compensate the issues was "Well it wasn't my fault the factory screwed up" ! Do yourself a favor go elsewhere and get references....

If you ever find yourself with a broken piece of glass, or in need of a replacement this is the…read moreplace to go. The process is easy, bring the broken piece of glass, an employee will measure it, and then quote you a price. Unfortunately, on my second move i broke a curio glass door. Twin City, repaired it quickly and was quoted a reasonable price $27.27; and the only reason for 4 stars, is because no one called me to let me know, it was ready, even though they indicated they did. The overall turn around time is usually a few days. Fantastic work.

They just finished my shower door yesterday and I LOVE it! One little hiccup, manufacturer did not…read morefollow measurements on side piece so had to be reordered- the fast traced it an it was here and installed in 8 days. All the staff from original measurements to office and our installers were excellent! Very friendly and knowledgeable. The show room is great, gave us a chance to actually visualize our choices. Highly recommend and will use Twin city glass again if needed!

I have owned a 1934 double house for over 60 years. Big L is the only company I have dealt with…read more that still provides the same quality and service now, as it did years ago, when I first had new Marvin windows installed. In 40 years, I've had to replace only of the original 32 I had installed. And this was not a fault of the window but of the old house's window frame shifting on the weather side. They sell quality windows and doors, use experienced installers, and are well organized. DEALING WITH THEM IS SO EASY. When you phone, a company person answers the phone and responds to your need. DONE! Their follow-up repair service is also excellent. They respond, however small the problem.

Our experience with Big L started off exceptionally well -- attentive, great service, though a bit…read moremore pricey than other quotes. We decided to go with Big L because they are local and felt like we wanted to support the "little" local company. We signed the contract and off we went. Our doors came in, were installed. They stiffed us on the first installation day, but then showed up unexpectedly a few days later. The problem is, the doors they installed were the wrong color and not what we ordered and the hardware was wrong. One screen was slashed from top to bottom. This wasn't evident until after they were installed. Our house is architecturally significant, and the installer had to create new holes and install hardware where there wasn't hardware before. Big L indicated they could just swap out the doors and get us the right color, but that that would leave us with holes and damage from the original installation. Not optimal. After MONTHS of badgering us for payment, but not making any effort to remedy the wrong hardware or ripped screen, we paid a reduced balance, and are left with doors that don't match our house, aren't what we wanted, and without any service to make it right. Oh, and the screen on one of them is still trashed. I wouldn't recommend Big L. There are lots of small companies out there. Try one of those instead.

I highly recommend WFO. Last year we had 10 windows replaced and this year had 2 front picture…read morewindows replaced and couldn't be happier. From our visit to the factory, then to the installation and cleanup afterward were all very positive experiences The young men installing were polite, friendly and professional. And the pricing of the windows was fantastic. Thank you all at WFO for an outstanding experience!!!! Laurel and Chris K

We signed a contract with this company on March 1st, 2026 and were told our windows would be ready…read moreand installed by the middle of May well that never happened so after several ignored calls we finally received a call they would be installed July 3rd yes 17 weeks later but that never happened no phone call no explanation why just never showed up so I called the company on Monday and was told they ran into issues on Friday and they put us back on the schedule for the 30th when I told them absolutely not that was totally unacceptable and I wanted a refund she said ok what about Thursday I told her that was there last chance to show up and I would do I needed to do they did show up installed windows and I will say the installer Jessie Jr and his helper went above and beyond and did an amazing job and this company should never get rid of him because there are not many workers like him him so for that I thank him and he deserves 5 stars

Great customer service and knowledgeable installation…read more Problem with crank on one casement window and they Called the next day after install and said new hardware Is on the way. Bob and Larry great to work with. Bob even Fabricated a new round design that goes on top of sunburst Like window instead of using old one.

We had our new patio sliding door installed last week. Working with everyone at Window and Door…read moreSolutions has been great! Starting with the sales dept - they never tried to up-sell us like some of the competitors. We only wanted the door now, so we just talked about the door. The installation team is great too. They are courteous, clean and friendly. I like that each person on the team has a specific role so they know what they are doing at every phase of the project. Our new Pella door is beautiful!

If you want cheap windows, and don't care about professionalism, these are your guys. Our windows…read morewere difficult to take out so I'll give them that, but we had to ask 3 different times for their crew not to wear their dirty shoes on our carpet and tile? And they still didn't respect it? Totally unacceptable. The owner of the company basically told us they rush the big jobs so they can get to to other jobs that day and come back to finish the work at ours. ruined a few windows and brand new door while installing and ruined walls, told us the painters can take care of it. We didn't even have painters lined up.. totally disappointed by the professionalism and quality. But like I said, they were way cheaper than going with other companies. So you get what you pay for

Ed and RCG did a terrific job on my windows. He took care to consult with me carefully about what I…read moreneeded. I got a great price on the windows. He kept me informed of when the windows were coming in. The installation was painless and his crew took care to make a few modifications to get my existing blinds to work with the new windows. Ed walked through afterward to make sure everything was done correctly and I was satisfied with the job. Excellent work!

This business is attentive to customer service until they get your money. Had them install five…read moreglass block windows. Multiple window windows had missing mortar around the outside of them. Would not return my phone calls to correct the install. Do not recommend this business.

Average job done with zero appreciation for their customers. They told me they'd return to seal my…read morewindows when the weather got nice. I was then told they sealed my windows when they hadn't as I was home. Then when I finally did get them to the house, the owner let himself into my backyard without making his presence known. He was then talking down to me on the phone and clearly showed that he doesn't care about his customers via text (see the picture I uploaded). I will never recommend to my family/friends nor will I ever consider them for future projects.