i keep slapping myself in the face when it comes to this place. horrible at making an order correct. asked to have no onions and what do i get. you're right. onions. i'd give this place a half star if i could. read more

Sonic Drive-In - onions that i asked them not to put on my food. - Burgers Near Me - Austin, Texas

They gave me a cherry lime aid and not a cherry lime slush like I ordered very annoying

The coke slushy tastes like bath water and a metal pile, the service was very kind though but they forgot the mint

Horrible, 30 minutes for an order of onion rings, the said keatchup was in the bag, and it was not. So, another 10 minutes to get ketchup. Do not waste your time here read more

Worst hot dog ever. Just a wiener on a bun. Was not asked if I wanted anything on it and don't think they really cared that they gave a pair godawful hot dogs. read more

I went to this sonic at 11pm for a coney, tots, and milk shake. They claimed they no longer accept ice creams orders at that time. Funny enough a sonic down the street took my order no problem. Clearly management at this location is slacking. There are many locations within a 5 minute drive. Just pick a different sonic location for a better experience for your late night experience. read more

Still sucks lol. Still a mystery what their hours are. Have a pregnant fiancé otherwise I would never come. Got there at 9:43 and tried to order, waited until 10:07 only to have to ask a staff member if they were closed as they were bagging the trash cans. read more

To say this restaurant is awful does not begin to do their incompetence justice. I have never once gotten the right order from them when I use a delivery service. When I've had good drivers who try to correct the issue the employees basically just say "whatever" and refuse to correct it. Additionally, whenever I try to go in person, over 50% of the time I end up driving off because they simply do not respond to take an order. No one is held accountable for blatantly awful service and the franchise owner should be ASHAMED of themselves. Hire competent management so when your employees ruin a customer's experience, someone is held accountable. read more

Horribly understaffed. I've pulled in and left multiple times in the past several weeks. Yes, I must be stupid to keep returning. Two of the stalls are out of order and have been for weeks. It's entertaining watching unsuspecting drivers pull into these spots and then have to move. However, this is mean to your customers. Buy some cones and block off these stalls or even better repair them! read more

I feel for the poor manager here. The employees are inept and don't even care. Our small order took a really long time to come out. 3 of the 4 food items were wrong. On the remake, 15 mins later, only 1 item was wrong. Lol Wow! read more

Probably a great sonic if they ever got you your food... waited 15min to just order..at 2pm on a Saturday. Decided to bail. As did all the other cars around us. read more

Worst experience EVER!! My order was wrong. Then the car hop totally had an attitude and let me know she had one with her body language. Turn it was the manager!! RUDE DISRESPECTFUL BAD CUSTOMER SERVICE!! Then when I returned home my order was still wrong!! That was last wk. This week my order is wrong again!!!! They got one star cause there's not a no star option read more

Don't order tater tots with cheese unless you only want cheese on two or three tots. Not sure how something so simple can be messed up... safe to say I wont return . read more

Sonic Drive-In - Burgers Near Me - Austin, Texas

Ordered a chicken sandwich and got a chicken tender on a miniature piece of bread. No, I didn't order a kids meal. It was supposed to be a regular size sandwich lol. Not giving one star because the guy was nice. read more

I went here last night to get food and the service was horrible we pushed the red button and wait 15 min decide to move to another stall push button and what happens I have to wait another 15 min then someone finally answers and she was very rude if I could rate zero stars I would after I leave and decide to come back down Lamar I see y'all closed at 930 instead of 11 very un acceptable I will call corporate just a FYI read more

Dear Sonic, This has really got to stop. The guilt I feel about cheating on my healthy eating regimen with you is getting ridiculously overwhelming. I can no longer bear it. At first, it was all fun and games - your addicting little pellet ice in your Diet Cokes was like a breath of fresh air, all innocent fun and a great afternoon pick-me-up tryst. But then I got weak. There were those days where I was so hungover that foraging for greasy sustenance other than a salad or soup was more like a moral imperative, not just an indulgence. And so we began our secret love affair. I know, I know, I'm not trying to cheapen our times together. I have sat with you in the car many a time, my eyes lighting up when I see the Sonic hop girl bringing my red tray of clandestine delights. Sometimes, at other locations, you'd even mix up your bag of fun by throwing in a toy, or wearing roller skates to charm me into thinking things could work between us. I also know you're not just a piece of meat. Hell, I go crazy for other things besides that, like your cheddar peppers, your little ranch dipping packets, your smokin' hot mozzarella sticks and my naughty, naughty #1 fetish. And the way you always bring me a little peppermint mint, as if to delicately say I need to freshen my breath after hogging down so much grease. I liked that. It was sensitive, yet kind. But this has got to stop. You know that this will never work between us; we lead very different lifestyles. You are a fast food establishment, and I am trying to slim down and follow a healthy lifestyle. I always have regrets after our little rendezvous. I pray that my scale won't find out. I have to discard evidence of our tryst so that Whole Foods won't yell at me. I love you, Sonic, but I can't go on living this lie. Think what would happen if we were together forever. And be rational. I would turn into a slobbering fatass, filling up on your milkshakes and cheddar pepps with crumbs scattered across a too-tight blouse. Now, now - calm down, Sonic. I think that there is someone out there for you, a fast food soulmate, if you will, who has a faster acting metabolism, a better constitution for grease and is well-suited to take on your high calorie lifestyle. But that someone is just not me. And my healthy eating regimen has been so good to me. Just last week, it even complimented me by showing a loss of 2 lbs on the scale! THAT'S what I want in a partner for life, not an acne-filled face full of your ultimate breakfast burrito. I'm sorry, Sonic, but while our time together has been daring, reckless, even adventurous, I have to cut this off. It's not fair to you, it's not fair to my lifestyle, and it's not fair to that customer out there you have yet to meet. Take care of yourself, Sonic. I hope you find what you're looking for. Sincerely, Erika P.S. How 'bout just one more quickie Sonic-sized Diet Coke with vanilla before I go? Please? For old times sake? read more

Why does the chili taste like wet turds? Why do the mozzarella sticks taste like rubbery plastic? Both of these observations mean you should stay away from those items. Honestly, the only thing worth eating are the tator tots with cheese. Happy hour drinks are cool but that's the only saving grace. Sonic = the suck read more

Do you like weird employees? Do you like them to be rude to you when you try to order? Do you like people to seem intoxicated when they wobble out to bring you your order? IF so- THIS is the SPOT FOR YOU! read more

I only go here for the icecream....once in a long while... Why? This sonic just sucks, the food, service, servers.... How do I know this? Because I have been to Sonics from North Carolina to Kansas and from Kansas to Texas. Fix? Better management with some balls. read more

If you enjoy barfburgers with diarrhea sauce with a side of gag me....go for it. I prefer to stay on a liquid diet at this establishment...the only thing worth having here is the chocolate shakes, the orange slush, the cokes. Everything else is utter crap. I would hesitate to feed it to a raccoon. read more

Food is as expected. Service is excellent! Very friendly! I wish they added a tip option on the payment screen. No one carries cash anymore!

Happy Hour? Well, duh. A day of shopping gives me a healthy craving for a Cherry Limeade, so I stopped by and got a gulp. The niiiiiiiicest employee brought it out to me in no time along with some Happy Hour snacks ($1 corn dog? Gosh, yes.) read more

Ordered in the app. Waited 25 min for my order (burrito combo and tots) and they forgot the burrito

Sonic is supposed to fast and quick, but it definitely took way too long to get 3 drinks. I waited about 15 mins after pushing the button, and then waited another 25 mins just to get 3 drinks. No exaggeration. That's way too long for 3 drinks. Then when the drinks came out, the order for one of the drinks was wrong... T.T read more

This is by FAR the best Sonic I've ever been to. They were very quick to answer at the stall, and took less than 7 minutes to bring my food. Ronectra, the girl who brought my food, was soooo sweet and really on top of her shit. I wish I had cash so I could've tipped her!!! I'll definitely be coming back with cash next time :) read more

They aren't even pretending to fill out orders. Just taking them and doing nothing. Just a bunch of cars pushing the button and saying we have been here forever where's our order? Driving away with nothing. read more

Was awesome until about a month ago. Are all of the stalls broken? Can y'all maybe tape off the stalls that are broken or put up signs on the ones that dont take cards? read more

10 minutes after pushing the button is long enough for me. Was wanting to try a new Bahama mama flush but didn't get the chance. I just left. Sonic used to mean fast. The speed of sound. read more

Whoever is taking orders here needs to find a new job cleaning toilets or something where they don't have to interact with people. After waiting an eternity for someone to respond to the window I asked if I could sub mozzarella sticks for the side with my order and she snapped "NO you CANNOT" angrily and then was needlessly rude and short as if I'd insulted her or was an asshole for asking (I only asked because I did it before and the menu online says "our snacks are sides and sides are snacks so don't be afraid to order with your combo etc etc") jeez...just really bad uncaring service and it shows in the food. wont make the mistake of coming here again read more

If there was an option to give zero stars I would have. The food is the same as it is everywhere in the US microwaved nonsense. What I am referring to is the horrible customer service. I pull up and first the person talking from the inside is breaking up like a Cricket cell phone. Anyway, she comes back on and I tell her what I wanted. She didn't get it and the manager got on saying she'd be to my car to take my order. I told her and she just told the manager via the speaker but what really pissed me off was the manager was completely talking to the car hop girl with me right there. Like "Does he just want the sandwich" um I'm right here ask me. After he did that a few more times, I left and went to Subway where I was treated like a paying customer should be. Granted I know its Sonic and its fast food but there should be some kind of common courtesy. I doubt that anyone important will read this so I plan to email Sonics cooperate office. Thanks but no thanks. read more

I mean it's fast food. I get it. But I've never had a bad experience until this last visit on 5/15/19. The ice cream sundae tasted gritty and like fake ice cream. I couldn't even eat it. And the frito chili pie had a really bad aftertaste. I gave it to the dog. read more

I'm standing outside to order my food I watched two vehicles show up after I was there standing there trying to order my food two vehicles were taken care of before me your customer service is bullshit guys. And on top of that the quality of your food is garbage read more

Sonic Drive-In - Burgers Near Me - Austin, Texas

Oh man. Over the past few moths I have have so many crazy bad experiences. Too many to name. Never once did they get my order close to right. But my fave crazy bad experience is when I pulled in and a girl came out and said " you not gonna order right" um that kinda why I'm here. " cause my cook walked out and I can make you any thing so like what do you want"? I can hear the "cook screaming in The background. Me " um so I wanted a hamburger "...." well that's not gonna happen, " says the girl. So I leave. This place needs new management like yesterday. I can't believe I fast food place on a busy street can't get it together. read more

Took 45 minutes for our shakes. Nothing else to say to that. 3 cars just left before us. And my drink was wrong

I've always loved sonic. These guys suck though. They don't even answer the call button. EVER. I try probably once a week cuz I work near by. The people that work here do not care at all and need to be replaced. read more

Well. For the third time in two weeks, we have tried the Sonic on S. Lamar! They don't even answer the call button! After waiting twenty minutes, I walked inside. She said she was alone and couldn't answer the calls! One lady, waiting, said she had put in her order but had waited an hour! She left when we did. What is going on here? This has always been a favorite and very busy location! Sad to see it get such a bad reputation! read more

Horrible customer service. Workers have bad attitudes and couldn't be more rude. This location definitely lost a good paying customer. Will not be back to this one. read more

Save your time and go somewhere else! I went to this location yesterday for dinner with a few friends and was amazed by how long it took. First, we asked for a side of pickled jalapenos and the lady said they do not have pickled jalapenos at Sonic... even though it's in their photos and obvious that they do. We then asked for them on our second order and she had no problem adding them. ok?? Second, 30 minutes passed before getting our food and 10 of that was waiting to have our order taken.. this was frustrating but as someone who worked in food I was understanding for if they were short staffed. Third, after waiting and finally getting our food we did not get BBQ sauce like asked and so we asked the waitress and she asked what we needed it for and after having to explain how we would use the BBQ sauce she had to go ask her manager if she could give us some... what??? She later came back saying it would be 25 cents per package. At this point we were all very annoyed because we waited so long and then had to wait even longer to get permission to get BBQ sauce with our meal that we had to pay extra for. After working in customer service I was shocked by the lack of consideration. We waited 30 minutes and I know others were waiting as well and while they were waiting the server was taking extra time to get permission to give us BBQ sauce... does not seem like a good use of time when so busy to argue about BBQ sauce. read more

Let's be honest, how good can fast food really get? I'm giving 5 stars because of Rodrick's customer service. He was kind, prompt, and detail-oriented . Someone give that man a raise. read more

Takes forever and they're always out of things. There was one instance where I ordered a chicken tender dinner and I waited 10 minutes for them to come out and tell me that they were out of tenders. I told them to replace it with popcorn chicken and after waiting another 25 minutes I pressed the red button to try and speak with somebody but no one answered it. And it somehow registered that I ordered a Diet Coke? I got so frustrated I just left. read more