Fine service! We order several drinks and they all came out right. The only knock was that it took awhile to get the order. However we weren't in any rush. Good job sonic! read more

Sonic Drive-In - Burgers Near Me - Basehor, Kansas

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Service is slow no matter what time you go in. I've waited 10-20 minutes just for a soda before. Staff is generally rude or unfriendly. Seems very under staffed read more

We went to go get a BLUEBERRY Lavender lemonade! When we got there the lemonade looked grey/clear and tasted just like pure lemonade. We pressed the button and said that they forgot to put the flavoring in. When one of the staff came she said " We do not have papers work for blueberry flavor " and that the lavender was in there. We thought maybe we misread so we googled it, we quickly saw that it did in fact have blueberry. IPut below how it's supposed to look vs what we got read more

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We came to the Sonic in Basehor specifically to try the Blueberry Lavender Lemonade. What we got was honestly just a letdown. The drink looked almost clear/grey (see photo)--nothing like the vibrant drink shown in the app (also posted). It tasted exactly like plain lemonade. No blueberry flavor at all, and barely a hint of lavender. We pressed the button to ask about it, and the manager came out. She told us, "We don't have paperwork for a blueberry flavor," and insisted the lavender was in there. It was clear she had no idea what the drink was supposed to be. We even looked it up right there, and sure enough--it's supposed to have blueberry. It's frustrating when even the manager doesn't know what they're serving. Between the inaccurate drink and the lack of helpfulness, this was a disappointing visit. Definitely won't be coming back to this location anytime soon. : I've added a photo of what the drink is supposed to look like in the app vs what we were served. You can judge for yourself. read more

Sonic Drive-In - Burgers Near Me - Basehor, Kansas

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This place has always been slow. 5 minutes waiting for somebody to even talk to me through the microphone. Then another 10 minutes waiting for a burger and mozz sticks. Never has improved. read more

If you're deciding between the Sonics in Tonganoxie and Basehor, hands down, Tonganoxie is the better choice. The Basehor Sonic is consistently disappointing. More often than not, they either can't make your order correctly or serve food that's cold, soggy, or missing ingredients. Even when they do get your order right, the portion sizes are often smaller than expected, and the food just lacks that fresh quality you'd expect from a fast-food chain. In contrast, the Sonic in Tonganoxie always delivers hot, fresh food. The service is consistently on point, and I've never had a bad experience there. The food is always prepared just the way I like it, and I appreciate the quality and attention to detail they put into each order. Honestly, I'd rather drive the additional 10 minutes to Tonganoxie than deal with the frustrations of the Basehor location. If you're craving Sonic, make the trip to Tonganoxie--you won't regret it! read more

Sat in drive true for 10 minutes, no one was in front of us. Had to leave would take order or acknowledge we where there!

I can't even give this place a star. I have been here at a maximum of 6 times during the hours of 1:00-3:00 to take my daughter to get lunch. In the past few months and none of the stalls work and even the drive through is a hit or miss, no one answers ever. The customer service was asked why no one answers the intercoms and they said uh I don't know let me get you a manager and no one ever came out. They looked out the windows. If you come to Work do your job or close it down. read more

Worst Sonic ever. Waited in the drive thru for 15 minutes for chili cheese tots. They had no order when I got to the window. Waited another 10+ minutes at the window. I could hear the employees screaming at each other from outside. Skip this one. read more

This is consistently the worst Sonic drive-in I have ever visited. I return, periodically, to give them another chance, thinking that it must get better, but it doesn't. Today I was told I was rude and should go somewhere else. The owner of this pathetic drive-in has no interest in making the place any better. I cannot believe it makes any money unless these franchises are foolproof. There is a sweet note which indicates people are not being nice to the employees. Perhaps a manager who trained his/her hires would fix this. read more

Super prompt and kind. Haven brought us our order and was super kind. Above and beyond. We will go out of our way to come back to this location just because of how nice and helpful everyone was!! Also everything was just as tasty as we had hoped. read more

I haven't bothered to post about the Sonic in Basehor over the last 9 years even though I've been disappointed over and over and over again, but today really just won the award for ridiculously disappointing and I'm finally fully fed up. My husband and I chose to go through the drive through today. I know better than to leave this location without checking our order, but we needed to get home and hoped that today the screw ups would be limited to giving the incorrect amount of napkins, salt, ketchup, and mints, per usual, so we quickly checked to make sure all the food was there and left. He ordered the Crispy Chicken Sandwich with Tots and a Coke. I ordered the Chili Cheese Coney with Tots and a Coke. 5 minutes later we sit down to eat. The Tots were warm at best and not crispy at all, which is not a surprise at all anymore, the breading on the chicken sandwich was falling off, which was a new experience for us, but the worst was my Chili Cheese Coney. The manager had no explanation for why the Coney literally looked like it saw the back side of the chili spoon barely scrape along the edge of one side of the bun except for an inch long spot at the end containing a tiny bite of chili and a bare pinch of cheese in a thin dotted straight line down the center. I wish I hadn't been so angry that I forgot to take a picture of it before my husband wasted gas going back up to get it replaced. This Sonic is so poorly managed it seems no one knows or cares about what they are doing. Today they were singing and dancing around inside instead of doing their jobs correctly. Yes the crew is mostly teens, and yes it's fast food, but we pay for the food and it should be the priority of the workers to deliver it as it should be. I worked at sonic from 92-94 when I was a teen in a tiny little town in MO and ours managed to be award winning under the same circumstances. There are no excuses for the vast array of errors this location is responsible for. I keep going back because I WANT to like our local Sonic. I have some Sonic pride as it was my first paid job and I enjoyed carhopping, so every once in a while we give it another shot and are inevitably let down. I'm sure we will continue to keep trying now and then, but now instead of just complaining and getting our food remade every single time, we will take pictures and leave reviews where we can so people know what to expect from this location. Sonic itself is an awesome restaurant with tons of food, drink, and treat choices, but I would advise everyone to avoid this one. If you don't avoid it, make sure you check your food before you leave. Note - The most common problem is napkin and condiment distribution. There should be 1 napkin per meal item, 1 salt per fry/tot, 2 ketchups per fry/tot/onion ring, and 1 mint per main meal item (sandwich/coney etc). Our order today included 2 napkins, 2 salts, 1 ketchup, and 1 mint. That does not even make sense if there were no rules to follow. read more

Punt, go elsewhere! Mobile ordered and paid online, but Sonic team member stated "Don't have the order". My paid receipt says otherwise. When I contacted Sonic, no apology, no "we will correct the issue", nothing except a credit to my card. Won't return even though I reside in the community. read more

Sonic Drive-In - Paid receipt but no order received, go elsewhere! - Burgers Near Me - Basehor, Kansas

Breakfast burritos are actually a scam. Half the size they used to be. Do not get the breakfast burritos, you will be disappointed. All the food is poor quality. Worst sonic location I've ever been to. read more

Took 15 min for a large soda... please do better just confused how it took that long lol

TERRIBLE!! My girlfriend and I have been here twice. Both times we waited 20 minutes for someone to take our order then another 10-15 for them to get our food out. There are employees just sitting around on their phone when customers need to be serviced. read more

If they ever take your order it will be messed up. If they can mess it up they will. Only place open and they treat it like that.

Yikes. This Sonic is always have system issues and or closing early. You can never count on it to be serving or even open. Otherwise, it's Sonic so the food and ice cream is good. read more

This Sonic has the worst service I've ever experienced. it took 20 minutes for two uncooked corndogs.

Always so unnecessarily slow. Over the past 9 months of living in Basehor, the speed never changes. Expect to wait at least 20-25 minutes in line, even for just a simple pop. read more

This one star is supposed to be negative! The disrespect I just received is so bad! Drinks and food took forever!!!!!

Definitely would not recommend. Customer service is terrible and cleanliness means nothing to them. Cleaning procedures are not in place and many employees lack personal hygiene. I was flipped off by a MANAGER while waiting for my food. (yes, it was aimed towards me, we made eye contact). Another manager brought my food out and BANNED me from the lot because a concerned family member called the health department. This store is the definition of rotten to the core. Please save yourself the time and money, and go somewhere else. There are many other places around here that are wonderful! read more

Not a very happy customer. Will NEVER Go to this location again. Parked in a stall. Pushed the red button waited 10 minutes. No answer. Then went to the drive through. Got our order taken. Got to the window. Waited another 15 minutes at the window. Never even had someone take our payment at all. So I drove off and left. Extremely horrible customer service. read more

Dam sonic drive through, if u hadn't basically thrown my change back and me, and I didn't have to ask for napkins and ketchup, u would have got a $5 tip on a $9 dollar meal. read more

They make the best drinks here. My cherry coke is perfect sweet cherry carbonation combination. They seem like they could use some help as they can be slow I waited 10 min for a drink but with Hops like Boston that bright my drink with a smile and then a sincere apology for the wait. Thank you for acknowledging that I appreciated your service. read more

Sonic Drive-In - Burgers Near Me - Basehor, Kansas

Every time we come here they get the order wrong! Car hops walk around out of uniform, wearing headphones and are extremely rude. Don't come to this location if you want a good experience. read more

I literally paid extra $$ for bananas and they DID NOT add them in there, which is upsetting because I repeated the order several times and they repeated it back after to make sure but somehow still end up not adding bananas. Oh and the drinks weren't the best either. read more

I like Sonic, but this location has gotten my order wrong 3 times in a row. They've corrected it each time, but that costs time. I won't use this location again. read more

Worst Sonic ever. Ordered our food on the app got there when the food was suppose to come out. Waited for 20 min and no food. Flagged down a worker delivering to someone else. She said oh your orders been ready. She brought it to us it was cold and then we noticed we were missing onion rings told her and she said oh we're out. She was going to let us leave without telling us that. She brought us French fries and we left. Will never go there again and it's not the first time we have had terrible service there. read more

If you enjoy taking a gamble, then this is will be your favorite place. It seems that every other time it's closed, or they don't open until 3:30?? Or it is drive-through only. If you ask for no tomato, you'll most likely get a plain hamburger. The slush machine must be made by the same people that make McDonald's ice cream machine, because it's never working. I'm not sure why I keep coming back thinking it will be any different. read more

forgot my food tota and they let two of the workers leave and then say they were understaffed after letter two of there workers leave

Avoid at all cost, unless you have 1/2 day to wait for ice cream. Three ppl working, not that busy, maybe 4 cars, but order took over 30 mins to get. read more

Great drink great pretzels slow service and takes a long time to get your stuff but I like sonic

Terrible service. They don't honor the cards/coupons they give out. (Malisa, not smart enough to figure it out I guess) slow, they have tried to give me a drink they made a mistake on that went to another car. I'm surprised they even have two stars. Crap.. read more

Man.. I want to recommend this place after new management took over because it was absolutely terrible before I had just moved here and wasn't sure what was going on until joining a local group talking about it. Then this lady said she was going to make sonic better and it was for a little while. Now I go and there's something little wrong every time. I got a chicken sandwich and the chicken patty looked like it was moldy/on deaths door I've never seen a more gross looking chicken sandwich in my life. I've worked fast food and would not have served that. Tonight I went again. Ordered cheddar bites WITH ranch.. that's what you order.. decided to just double check. No ranch at all. So I pull through the drive through they are still 45 min till close so they shouldn't have been so angry but the girl who brought my order out acted like it was the biggest inconvenience of her life to let her know I didn't get my ranch with my order. She practically threw them at me with no apology or good customer service. This place is just cursed and will never be a good location. read more

Sometimes these folks answer the call button...and then we discovered it wasn't worth the wait.

Zero people in stalls or drive thru yet it took at least 10 min or more to get a drink at the drive thru window. Meanwhile there are two employees sitting at a desk chatting it up. Ridiculous! read more

BAD SERVICE the server was in a rush even though the parking lot was empty. The service was bad, it took a long time to get my food and the "toast" that came with my meal was more like hot bread. Not very impressed. Most likely not coming back. read more

I haven't bothered to post about the Sonic in Basehor over the last 9 years even though I've been disappointed over and over and over again, but today really just won the award for ridiculously disappointing and I'm finally fully fed up. My wife and I chose to go through the drive through today. I know better than to leave this location without checking our order, but we needed to get home and hoped that today the screw ups would be limited to giving the incorrect amount of napkins, salt, ketchup, and mints, per usual, so we quickly checked to make sure all the food was there and left. I ordered the Crispy Chicken Sandwich with Tots and a Coke. My wife ordered the Chili Cheese Coney with Tots and a Coke. 5 minutes later we sit down to eat. The Tots were warm at best and not crispy at all, which is not a surprise at all anymore, the breading on the chicken sandwich was falling off, which was a new experience for us, but the worst was my wife's Chili Cheese Coney. The manager had no explanation for why the Coney literally looked like it saw the back side of the chili spoon barely scrape along the edge of one side of the bun except for an inch long spot at the end containing a tiny bite of chili and a bare pinch of cheese in a thin dotted straight line down the center. We were both so angry that we forgot to take a picture of it before I wasted gas going back up to get it replaced. This Sonic is so poorly managed it seems no one knows or cares about what they are doing. Today they were singing and dancing around inside instead of doing their jobs correctly. Yes the crew is mostly teens, and yes it's fast food, but we pay for the food and it should be the priority of the workers to deliver it as it should be. My wife worked at sonic from 92-94 when she was a teen in a tiny little town in MO and they managed to be award winning under the same circumstances. There are no excuses for the vast array of errors this location is responsible for. We keep going back because we WANT to like our local Sonic. My wife has some Sonic pride as it was her first paid job and she enjoyed carhopping, so every once in a while we give it another shot and are inevitably let down. I'm sure we will continue to keep trying now and then, but now instead of just complaining and getting our food remade every single time, we will take pictures and leave reviews where we can so people know what to expect from this location. Sonic itself is an awesome restaurant with tons of food, drink, and treat choices, but I would advise everyone to avoid this one. If you don't avoid it, make sure you check your food before you leave. Note - The most common problem is napkin and condiment distribution. There should be 1 napkin per meal item, 1 salt per fry/tot, 2 ketchups per fry/tot/onion ring, and 1 mint per main meal item (sandwich/coney etc). Our order today included 2 napkins, 2 salts, 1 ketchup, and 1 mint. That does not even make sense if there were no rules to follow. From now on photos will be sent the Corporate Office as well. read more

They need to have people learn their menu before letting them take orders! We told them no sauce on a sandwich the girl said there is no sauce even though the menu board clearly stated buffalo sauce. So then we had to wait for them to come to our car pick up the ones we don't want and then they make new ones. To the person that ordered these after us I am sure you will be getting the ones we just gave back read more