I went to Sonic got a hot dog they left off the mustard. The bun was torn and fell apart as I was trying to eat it. It was still good though!!!! read more

Sonic Drive-In - Hot dog with chili and onions - Burgers Near Me - Burlington, North Carolina

I come to Sonic honestly just for the slushes. They're so great on a hot day so refresh you! The cherry slush is my go to. This location has been pretty fast every time I've been. Staff is always courteous as well. Don't forget about happy hour, half-price drinks and slushes. read more

Sonic Drive-In - Cherry Slush - Burgers Near Me - Burlington, North Carolina

Pulled into slot, reviewed menu and pressed button to place order. Radio silence for 5 minutes as we watches cars roll through the drive-thru. Ended up going through drive-thru ourselves. Only to learn their grill is down so no burgers! Probably something they should put a note out on the menus so folks aren't wasting their time. Girl at window was super nice and apologetic so I blame a Manager. So we went elsewhere. read more

perfect rainbow slushie!!! made by jay! the pretzel was delicious too and so was our lemonade slushie! read more

Sonic Drive-In - rainbow slushie - Burgers Near Me - Burlington, North Carolina

I saw a commercial and loaded the kids up and made a stop! I forget about sonic sometimes. They have so many options foods and drinks....we got the burger two kids meals. Service was great, food was hot and fresh and I love the style of the restaurant. read more

Sonic Drive-In - Burgers Near Me - Burlington, North Carolina

See all

this place is trash. just got an order of cheese sticks and they didn't put any cheese in any of them

Long wait - got my order wrong even after repeating multiple times a plain hot dog with ketchup and mustard - instead got my hot dog smothered in chili. To make things worse my tater tots tasted like they had been dropped multiple times into oil - they were so saturated in grease they were inedible - what a waste of money. Will never go back read more

This is the absolute worst sonic on the planet!! I've been a handful of times and every time has been an awful experience and a waste of money. The first time I ever went I ordered chicken tenders and french fries and they literally tasted like they came out of a garbage can. They were so disgusting I couldn't even eat them. Today I went through the drive through and they got my order wrong so I pulled around and let them know very kindly and patiently of the mistake. After waiting about 10 minutes at a station, someone yelled across the parking lot "have you been helped?" and I said "no I am waiting on my burger". He continued to play on his phone. After several more minutes, I had to get to an appointment and started backing out. Please remember I had already paid for the incorrect burger and was waiting for the new one. He then yelled at me as I was backing out and started screaming that I should have gone through the drive through for fast service and honestly I felt UNSAFE!! The way in which he was yelling at me for leaving with food I already paid for made me feel so uncomfortable and I didn't know what he would do next!! It was very aggressive and I wasted my money at this location AGAIN! I promise that will be the last time. These people are trash. read more

Quick Service through the Drive up. Tip: If you download the app and order a drink/slushee it's half price all day!! I ordered 5 slushees for the family ....$6. My 2 strawberry slushees were almost white with a splash of strawberries. I inquired and the cashier made 2 additional slushees with EXTRA strawberries. They came out Perfect!!! For a quick afternoon surprise of sweetness head to your local Sonic. read more

See all

Food was good, but 88 degrees outside, and was hotter in the restaurant! Made the experience dreadful!

For two milkshake it took 20+ min!! That is ridiculous, and the person taking my order had an attitude. I always try and give this place a chance and it disappoints me every time read more

Ordered Cherry limeade... got a cranberry limeade... the jalapeño poppers are fried so hard, there's no cheese and 2 of the 4 got stuck together and the breading is like raw where they were stuck... Ultimate breakfast burrito had no tater tots, I ordered the new BBQ Chip tots, they didn't give them to me... then I waited at stall for 10 minutes after pushing the button to ask for them... no response... got out of the car, went in... waited for them... and I got a box of tots drench in bbq sauce... in a container that was cold and had bbq sauce all over. To say I'm disappointed is an understatement. read more

See all

Wendy is an incredible worker at Sonic! She's efficient, dedicated, and always delivers exceptional service.

My food is always cold when I come here. My ice cream is usually half melted and the service isn't so great either. Not very accommodating and it takes forever to receive your food. read more

I placed an order for pickup with the Sonic app in their parking lot, and immediately tapped the "I'm Here" button in the app and entered which stall I was parked in. The charge immediately came through on my credit card. After waiting for 20 minutes, I pressed the call button on the menu board. A guy came on and informed me that they weren't taking orders from the stalls, only the drive through. I told him I had already placed an online order with the app over 20 minutes ago. He asked for my name and I told him. A few minutes later he came back and asked what I had ordered. I went over the order with him. He told me he'd get it together and have it out to me in a few minutes. After 30 minutes from the time I had placed the order, I was still waiting. The lady in the car parked next to me got out and went up to the building. In a few minutes she came back with a bag of food, and drove away. In a few minutes, I went up to the building and an employee asked if she could help me. I told her that I was waiting for my order and it had still not been brought to the car. She went to check on it. A few minutes later she came back with a foot-long chili cheese Coney and a bag with french fries. She asked me what drink I had ordered. I told her, and she went back in to get it. It took 44 minutes from the time I ordered until I got my food. I went back to the car, and started to eat the chili cheese Coney. It was cold! I mean straight from the refrigerator cold! The only thing warm on that Coney was the chili. I decided to take it home and warm it up in the microwave. It was obvious that the A-Team was not working today. The business was not even that busy, And it looked like five or six people were working inside. Unbelievable! I spent more time waiting for a hotdog, fries, and a drink than it took me to get my car inspected and drive back across town. I don't know if the SONIC app is just not ready for prime time, or if they just have incompetent staff working there. At any rate, that was my last visit to Sonic. read more

Its workers do not know how to do anything, from heating things up properly, wrapping burritos, cleanliness when making food(found foil inside my food), slow service, and to top it all off they are rude. The only exception was early morning hours but after my last experience I would never go there again. read more

If I could leave 0 stars I would. Absolute disgusting. First off, wasn't even given my whole order so essentially I paid for food I never received! Second, the food I DID receive (no I didn't check my bags until I got home) made everybody sick! Everybody had diarrhea. I reached out to the restaurant directly to let them know about my missing food and everybody getting sick. No one answered that day so I tried again the next and the rude manager (I didn't catch her name) decided to raise her voice at me accusing me of fraud and wouldn't even offer to pay the money I was overcharged for food I never received. She felt the need to call me fraud, and demand "proof" that everyone got sick. Manager/"Owner" is Alisha Gibson. HIGHLY DO NOT RECOMMEND. If you MUST visit a sonic absolutely do not go to this one at 341 South Church St. Burlington NC 27215. I REPEAT. DO NOT GO TO THIS SONIC. read more

Sonic Drive-In - Burgers Near Me - Burlington, North Carolina

See all

ordered a slushie and a limeade drink. i added mango flavoring to my Rt44 drink and all i taste is sprite. workers were kind but if i wanted a sprite, i would've ordered that lol. but they did do light ice like i asked so im thankful for that. read more

I saw that it was under new leadership. so far they are doing a great job. I spoke with the new owners and they really are making this sonic better again. I don't have to wait on my food like I used to. read more

The food is awful. It's just absolutely horrendous. They mess up my order almost every time and the service there is just so crappy. There's only one person working there and the last time we were there this girl was just on the phone the whole time instead of taking instead taking our order Overall, it's absolutely shitty and I would not recommend it to anyone. Do not bring your kids here or anything read more

Staff was courteous. I got the chili cheese dog and the Carolina dog with the sweet relish. The relish dog was delicious along with the tots. Will go again read more

I just don't understand why the two employees in the drive thru both had their masks hanging down on their chins. Droplets don't come from chins, masks should be fully covering noses and mouths. That's no different than not wearing a mask at all. Ordered the #1 combo with tots. The burger did not even come close to resembling the photo on the menu board. Didn't look fresh at all. read more

Sonic Drive-In - Combo # 1 with tots - Burgers Near Me - Burlington, North Carolina

line ended up being 3 of us waiting 2 leaving started at 6:00pm got through at 8:00pm. the employee came out with the wrong food which was to be expected then another employee came out with the right food no shakes the employee was nice went back in grabbed the shakes then we were out. all together longest wait ever...honest opinion needs new shift leader or needs more training I could only assume organization is handled by the shift leader of the night read more

Went Monday afternoon and it was fairly quiet. Decided to try the brand new Steak and Bacon Grilled Cheese sandwich & both my mom and I absolutely LOVED it!! So flavorful and I decided to try the pickle fries, again absolutely DELICIOUS!! Much easier I ordered inside the dining room. Could definitely use more people since there were only 3 employees but I couldn't fault them since the food was great. No regrets and would definitely order that again read more

I give this place no stars... 3 times I have been here and sorely disappointed each time. I gave them this chance and got an easy grape slushie made. They couldn't even add enough syrup or give me a straw big enough for the size. It's a route 44. Generally I love sonic but this one tops it. No. Ore visits from me. read more

Sonic Drive-In - My grape slushie - Burgers Near Me - Burlington, North Carolina

See all

Horrible , my stepbrother asked for no mayo and tomato they gave him that anyways , I had a number 9 with pickles and I had no pickles , my mom had a sandwich with bacon and cheese she got no bacon or cheese. read more

Disgusting! Place has been completely run into the ground. Food came out wrong, food is gross, employees seem like they are on drugs and so out of it. What a shame that they have turned into such a trash business. read more

I feel compelled to share the rude treatment I received at the Sonics on Church Street, Burlington, NC. I drove up to the drive thru to place my order and could barely hear what the worker said, but I caught that she was telling me to wait. After waiting beyond what was a reasonable time, I said, "Hello, hello". The person still could not take my order but could say, "You don't have to yell". By this time, I was at the window, and was told because I yelled,(which by the way, I had not yelled) she was not going to serve me. I went inside and asked to speak to the manager. The person who accused me of yelling at her and refused to serve me was the manager. After going back and forth on who had rudely spoken to whom, I told her I had not intended to be rude to her and although I felt I had been disrespected by her, I thought we both should apologize to each other. She refused, but said she would serve me and rudely asked did I still want the order. When I said "yes", she said I needed to go back outside the store, and drive my car to the end of the drive-thru line to be served. That's when I told her I would be placing a complaint and left the restaurant. I have failed to say I am a 72 year old lady, and the female worker/manager looked to be about 30. Whatever happened to "the customer is always right" as well as respecting one's elders? read more

Well... I never expected to be called a b.... at a restaurant before! Went to this location and waited 25 mins in line at the drive thru. (Which was no problem at all, I understand places are short staffed!) However, when I got my order they had left off an item (2 orders of soft pretzels). I let the cashier know that it was left off the receipt and not in the bag. He said "I didn't take your order, so I don't know". I explained to him that I had ordered it but if he wanted to charge me and give me them, I didn't mind running my card again. He explained that I needed to go BACK TO THE END OF THE LINE and place a new order. I explained that I had waited 25 mins for this food and didn't understand why I needed to go back in line. He got a "manager" who said "idk who took your order but you need to go back around and order what you need." I asked her to let me talk to the person that took my order, and they all look dumbfounded and said they didn't know who took my order. VERY frustrated, I said just forget it, give me my card and I'll leave since no one took my order apparently. I was called a stupid b.... By the young man at the window. I took my items and drove off. Will never return. read more

The worst Sonic's. We went with my family to order food and my husband, my dad, and I got sick. My sister called the store and "the acting manager" talked to my sister. She was super rude and asked for "proof" we got sick (we ate the food and got sick after, how do you prove that?). The "manager" actually hung up on my sister after she accused my sister of trying to fraud them for free food. There are better options around than this place. The "acting manager" should be trained better, if at all possible. read more

Horrible. Ordered in the drive up and sat with our 2 toddlers on the patio area. Waited for 30 minutes and had to flag down an associate to ask about our order. The staff member claimed they didn't have our order and had didn't offer any solution. How does a fast food establishment lose an order and not notice a family waiting for food?! read more

The cashier was rude and disrespectful. We asked for extra strawberries in my shake and she laughed at me and said sir, it already comes with strawberries.. it's a strawberry shake. Then we asked bf or a banana shake, and she said sir I bet you want bananas in your banana shake too and starting laughing.... not only was it disrespectful but embarrassing... DO NOT GO TO THIS PLACE!!!! read more

Run out of advertised specials frequently. They sound good but really never find out because they run out of ingredients fairly often. Think I'll just move on down the road and seek other choices. read more

Terrible customer service. Snarky cashier. Only drive through. Can not order from parking and no signage to indicate this change in service. Dozens of other fast food businesses within walking distance that DO want your business. Choose one of them read more

Food was good but the staff was the worst. The girl at the window and taking orders had a bad attitude and was very rude.

I am in no way trying to sound like a karen. Food and drinks were good like always but the service was terrible inexperienced staff and they were out of half of everything on their menu. Would not c9me back here unless I'm really vrabing ice cream when they actually have it. 2/10 maybe eat here again. read more

To be honest worst experience ever at any drive through and Alisha was trying her best with no one to help her first they gave me the wrong change back and still didn't come out with the food after 20 mins then I asked her if she could grab the 3 pretzels we got because it's been 20 mins so then she sends two grown men out to a car w two girls in it to ask us what our problem is and harass us because we were annoyed that we wait 20 minutes to get 3 pretzels then the food was literally icy cold. Shitty experience overall if I could give no stars I would read more

This is the worst sonic. No carhops, drive thru is always slow, systems randomly down.

i wish there was a rating lower than one star this location is terrible the wait time in the drive thru is ridiculous speakers for the drive ins don't work my order was given to a different car they just re-bagged my order and gave it to me. order was made very sloppy very disappointed!!!!!!!!!!! will never go back !!!!!!! read more

the worst sonic experience. my tots were stale, all of my food was cold .. and they didn't have any ice cream ???? it's sonic