None of the workers speak proper English. Which is fine but our order was completely wrong and nobody did anything about it. The food was mediocre and again, not what we ordered at all. The place was run down and looked dirty. They gave us a regular hamburger instead of the pickle smasher and one of the tots came out small despite ordering two large pickle tots. Completely unacceptable. I'd ask for a refund but they would probably steal my card information according to the other reviews. Don't go here, save your money for somewhere worth it. read more

Sonic Drive-In - Slip Pickle Seasoned Tots and Tots - Burgers Near Me - Colonial Heights, Virginia

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This has got to be the SLOWEST Sonic I've been to anywhere. I just wanted some French toast sticks and a kids meal. We literally stayed in line over 30 minutes before ever getting to the window to pay. One thing I can say for that extremely long wait is my French toast sticks were fresh. Lol. The kids meal chicken strips were warm but not fresh. I honestly wish I could say we won't be going back, but we probably will as there are no other Sonic's around. Next time, I will just avoid the long line when I see it. read more

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This location is trash someone thought it'd be ok to steal my card information on 2/18 I came through the drive thru I thought it was weird they held my card for an extremely long time and only have it back when they handed me my order. This is the only place that asks for your physical card now this happens this whole team needs to be reviewed and fired. ZERO STARS read more

Drive thru line moves a little slow at times, food is always hot and staff is friendly.

If I could give this place a negative star I would. Every time we go to this particular Sonic we get the worse service. I finally had enough when I was in the drive-they yesterday and the 2 cars ahead of me got their orders drove off and I was waiting T the speaker. Mind you there are vehicles lined up behind me, so I am looking at the person at the window waiting for her to say something. I say hello..... nothing. I look at her again in the drive thru window, she does not acknowledge me or anything. Eight min has passed no one is in the drive thru and I got no service. All I can say customer service here sucks every time I go here and it's a shame. Used to be my favorite place to get a burger not anymore. Hire better people with better customer service. read more

Went in drive-thru on 7/6 and asked for no mayo and onions on my burger. Mind you i asked for a #2 which was a double cheeseburger went back and told them so i got a remake and when the red shirt manager im assuming handed me my bag she stated #2 no mayo/ no onions i get home and its a single patty . Better off making ur own food at home people can't take simple instructions!!! Smfh and they were slow af ! had to hit a star to submit my post. But they get no stars from me in reality lol. read more

I'm from Oklahoma, the home of Sonic. This one however is a disgrace to the name. For one the, stall wouldn't register on the app. Then when I got my Ultimate Meat and Cheese breakfast burrito... it wasn't even fully wrapped. Also they just threw everything in it. Nothing was mixed up, just tossed in there, the eggs were just this flat piece of egg. They didn't give me all the sauces I asked for and the fries were well overcooked. Needless to say I leave here next week and I'm glad I can get back to a good Sonic because this damn sure ain't it!! read more

They don't know how to give people the right food. ask for french fry's and what do ya know you end up with tater tots

The burgers are absolutely terrible. I can usually stomach through bad food and still eat it if I am hungry but the burger I got from here was about gross. Please do better. Everything else from here is pretty good though. read more

So... I come in at lunchtime... 4 cars in the drive thru... Decided to park and order. Pulled up to stall 24 and press the order button. At the 20 minute mark the red button deactivated. Watched 17 vehicles go through the drive-through.... This place views customer service to be the bottom rung of everything in life. For a low budget low quality "fast food" place , this location takes SLOW to a whole new level. I would and will tell everyone I know to avoid this location like it was the epicenter of the pandemic. read more

Wish I read these reviews on here before I pulled in here! When I first came in I noticed the drive-thru line was long so I thought since I'm only getting a drink I would go to one of the parking stalls. Sat in one of their stalls for about a good three minutes waiting and waiting for somebody to answer the switchboard so I can put in my order. I assumed it was broken so I backed out and pulled into the one next to it and again waited for about another three minutes, and nothing! I looked around and there were maybe two cars in the stalls but there was a long line at drive-thru. I'm hoping it's just that they're too busy with drive-through to get to anybody in the stalls. The wait time here is ridiculous!! **Do not come here if you are in a hurry or you have a short lunch break.** I don't seem to be in a hurry to help people because some of their carhops are out here walking slow and looking around like they don't have anything to do. If you guys are going to do just drive-thru then get rid of your stalls!!! read more

After wait 20 and the employees seem to be laughing at my usually easy going husband that was annoyed by this time and honked the horn. We had already watched 6 cars leave behind us while we waited and there where still 6 more cars. We finally join the rest of the people and left. I'm not sire what happened to the old management but it's has been different for a while. Thanks for making this easy we won't be back any more read more

it's been a couple of year since I went to Sonic and I always loved getting a cheeseburger and thought they were great. I don't know if I'm remembering wrong or something changed but the burgers here are reminiscent of school hamburgers. I'm so disappointed. they also got my order wrong but they were nice and fixed it easily. The low stars are indicative of the super low quality of the food. read more

Pulled into a park at 10:50pm, hit the button and waited a good 2-3 minutes. A worker finally spoke and said they were only taking orders through the drive thru. Evidently the carhop area stops at 11pm. Takes 25 minutes to get through the line and my burger and drink was messed up. read more

This place is a complete joke. The wait time is sooooo long. It's a simple equation of the line, the employees working her could give a hoot that it takes so long as their is no sense of urgency. Dear Management, I know you read these reviews, and just remember it starts from the top. Get a clue before the business gets shut down. read more

Plz Plz Plz DO NOT EAT HERE!!! I stopped here along the way on my drive and have been absolutely sick since. I know it's from here because it's the only thing I had eaten all day and have been sick from it since. DO NOT EAT HERE!!!!! It was full of a bunch of teenagers who don't care or understand protocols read more

I absolutely love their food, however the service is completely horrible not only do you sit in line forever waiting for your food, if you go to the stalls you'll be there forever waiting for them to take your food order. Waiting for 35 minutes yesterday. Had to push the button multiple times. Idk if this is a management issue or an employee issue of not enough staff or is their employees just don't give a crap, but it's absolutely ridiculous. read more

Nasty ass Popcorn chicken was dry ass shit was nasty shit didn't even give me no sauce and y'all gave me 2 napkins like what we gonna do with read more

Sonic Drive-In - Burgers Near Me - Colonial Heights, Virginia

Let's just say, if I could give zero stars even negative stars, I would! We waited in one of the stalls for 30 minutes nobody said a word. We watched three different cars come in, order and leave. We were pressed for time because my wife had to work so, we went through the drive-through. There were three staff members sitting around laughing acting like they'd rather be any place else so we left! -10 read more

Waited over 10 minutes and still didn't get to plane an order. Our lane kept getting kicked out of the que. while waiting another car returned due to an incorrect order. read more

If there were a "No stars" selection, I'd mash the crap outta it. Service is abysmal. Drive through crawls at a snail's pace and that's the QUICK way to get service! The stalls never answer the red button prompt (tried three of them) and the carhops in front don't make eye contact nor do they answer the walk up order station. If you want to eat Sonic, you can't do it here. read more

I always order the Chicago dog. Can't mess that up. Customer service is rude and inefficient. Lunch time, don't even think about it. You won't be able to eat your food before getting back to work/class. Friend ordered plain burger with no veggies or sauce. Veggie and sauce was on the burger. The workers can't comprehend simple orders. read more

It took 30 minutes of waiting for a single coke ordered from the mobile app. They didn't even answer the button when I pushed it to tell me what was wrong. 30 freaking minutes for a COKE??? don't try calling the store either, they won't pick up. Management must be a joke. read more

the grease was old and everything was cold and greasy. the drive thru gave me such problems with my strawberry limeade(kept telling my cousin that they couldn't put extra strawberry in it unless it's a slushie and when she got the slushie, it had nerds on it?), i sent my cousin to get the food but theres no reason why the food should've gotten cold unless it was already cold when she picked it up... read more

Sonic Drive-In - Strawberry Limeade - Burgers Near Me - Colonial Heights, Virginia

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Holy cow! Only missing one star because of wait time but four stars because the wait is worth it!!! My mother in law and I LOVE coming to this Sonic even though the wait can be a little long at times as they are a little understaffed, however the employees are extremely friendly and professional! The food here is unbeatable, you'd think a simple hamburger is just gonna fill you up but their hamburgers taste absolutely incredible and will leave you speechless!! Highly recommend! read more

And this was the first Sonic I've ate at when they came back to the area. My favorite choice to order is a super sonic cheeseburger and a large (RT55) limeaide it dont get much better than that. The only down side to this particular location is that you have got thru other parking lots to get to it. Other wise a good place to grab a quick bite or cold drink. To me it's a 3.5 rating. read more

Sonic Drive-In - Burgers Near Me - Colonial Heights, Virginia

Tuesday special was $2.49 for a burger and small tater tots. That was a great deal! I couldn't finish my burger so I had half for later for dinnertime. I added a small sweet tea to my meal. The drive thru was fast and my wallet was happy. read more

Thank God you people have an abundance of customers to treat poorly. I caught the attempt to charge me more than you are supposed to charge. I always tip , not sure if that was your attempt at stealing a tip. A customer lost here. read more

Awful. App ordering never seems to work right. Either you can't use the app or you can't check in when you get there. This time it took over twenty minutes after check in to have the mostly cold food delivered by a surly server who didn't say a word. Is a thank you for the people who keep you in a job too much to ask? When I call the number on my order to try and reach them to tell them I can't check it goes to a full voicemail and tells me to hang up. Really? Why not just put out a sign saying we don't really give a darn about customers? read more

I give Five (5) stars to Sonic! The food was Great and it was always made right. The employees were so friendly and welcoming that I would be happy to go back. Our last visit was last Tuesday around 7:30pm. My 7yr old son and I got excellent service. I don't know about everyone else, but the bad service and rude behavior from the employees must be in the earlier hours. I have been going to Sonic for a long time and nobody was rude to us and our food was always right. I give 5 stars to this location for our fast and friendly service and Good food. read more

Mmmm I love sonic! So glad they brought on here! The watermelon dish is so good the good I'd always hot and I usually don't have to edit very long for my food!!! read more

Sonic Drive-In - Mmm watermelon slush! - Burgers Near Me - Colonial Heights, Virginia

Pretty crappy service considering my family spent 18 dollars here and asked for a side of Buffalo sauce. The worker told my husband she couldn't give him a side of it unless he orders a number 12. I have been to plenty sonics and they have done it plenty of times. It was rude and customer service needs to get better at this location. Won't be returning to this location that's for sure. read more

Worst Sonic ever. Closes early and told me tonight that they are not serving ice cream. Do not recommend coming here.

I ordered durning a semi packed day anyways after 45 minutes of nothing from the restaurant I decided to leave well I was stuck another 30 minutes because of cars blocking my vehicle I then went there a week later when almost I fell as if a cemetery is more active then this dead restaurant read more

This place sucks! The last 3 times we've tried to come here, we push the red button and we wait, and we wait, and we wait. Then, the "Red button activated. We'll be with you soon." message goes away. So we hit the red button again and we wait, and we wait, and we wait. Getting the picture? Eventually we give up and go someplace else. Not rocket science but definitely not "fast" food either. read more

Dasia is straight up nasty. Don't go here. My order was wrong and they got mad when I asked NICely to fix it!

Not only was the guy who took my order the 3rd most miserable sounding person I have ever spoken to. He gave 0 f*cks about customer service which wouldn't bother me if the order was correct. Thank you though for shoving my food at me and saying "here" like the fact that I ordered a chicken sandwich was such a damn inconvenience to you. Well, you know what the real inconvienence was? The fact that you still screwed it up! Please drive thru guy, do everyone a favor and get a job working with 0 other people. The less interaction you have with others the better. Also thanks for the screwed up chicken sandwich. If you had a problem with adding cheese you could have just so. read more

Your average sonic's. Employees are good though and food came out quick and I was satisfied.

I go through the drive thru so my comments are solely based on the drive thru. I love sonic. The food is amazing and they are never short on choices. The employees at this location are really nice as well and the food is always hot and delicious. I was unaware that they had drink sizes larger than large. So far I have not had any problems at this location. read more

The waitress was mean and nasty. When we received our ice cream it had pieces of string in it. Probably from the girls weave falling into our ice cream. read more