Service was terrible. We waited 40 minutes and were only attended once we asked them where our drinks were at. Even then they STILL managed to not give us our full order. Sadly this is not the first time something of the sort happens. This will for sure be the last time we go back. 0/10 service read more

Rude staff, long wait times and 4/ out of the 6 times i've gone they've gotten my order incorrect.

When I came today on September 29 my food had mold on it and when I called to talk to the manger they didn't answer. read more

Sonic Drive-In - MOLD ON MY BURGER AND WHEN I ASKED TO TALKED TO THE MANGER THEY WONT ANSWER - Burgers Near Me - Elgin, Texas

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Of course Sonic is Sonic, but you could at least expect basic service. Several weeks ago we came to this location and drove up to the pull-in spots and were told that their system was down and needed to reboot and asked if we could pull through the drive-through lane. Today we came again....same response. Seems that they're short staffed and just use the standard response of "our computers are down and need to reboot" as an excuse to only use the drive-through lane. Although the sauce options were repeated several times and verified, got home and had no sauce for mozzarella sticks, pretzel, or fried pickles. My partner's "groovy fries" ended up being dry crinkle fries with no sauce. Annoying at best. read more

Sonic... Really?.... first of all to get this out the way, yes I ordered something small and petit... my cravings were unreal my stomach growling wanting mozzarella sticks I was so ready!... but Even after placing my order, the ordeal was far from over. The wait time for my food stretched on, as if each passing second was mocking my hunger. With no indication of when my meal would arrive, I found myself questioning the very concept of "fast" food. It ended up taking 45 minutes to deliver some food. Sonic was NOT busy and 45 minutes just defeats the concept of fast food, If you got an hour to spare go for it just don't go while being hungry! read more

Waited more than 25 minutes after placing an order on the app. Checked in 3x with the restaurant and each time the response was that it would be right out or so we thought since speaker system barely worked. Majority of the food we got was either cold or slightly warm. Yuck- cold chili burrito.... Jalapeño poppers had big uncooked spots n the breading - in the fryer stuck together so didn't cook through. read more

Not only was my foot long coney cold, it was two hotdogs put together. The onion rings were great and so was the cheese sticks! No one wants to work anymore and quality has gone downhill. read more

Sonic Drive-In - Two hotdogs put together as a coney. - Burgers Near Me - Elgin, Texas

Nothing to write home about, but it's a decent Sonic outlet. Service is friendly, but timeliness and accuracy is spotty judging by my experience and the multitude of 5 and 1-star reviews here. For example, they brought an order of corn dogs and slushee-type sodas out fast enough. But they didn't bring napkins or mustard (which I asked for when I put the order in), and it took a long time for those items to show up. Corn dogs weren't freshly fried, but they were hot. So average it out at three stars. Looks like you'll be flipping a coin when coming to this Sonic establishment! This place scores a 3 out of 5 on the 'CTJ Scale', as noted below. 5 out of 5 stars: Come-to-Jesus good. Would be OK passing away after finishing a plate here. 4 out of 5 stars: Come-to-Mary good. Would be OK being seen eating here by Mother Mary. 3 out of 5 stars: Come-to-Joseph good. Would be OK having a beer here with Jesus' Dad. 2 out of 5 stars: Come-to-the-Apostles good. Meh. Wouldn't have my last supper here. 1 out of 5 stars: Come-to-Nobody good. I wouldn't have my penultimate supper here, either. read more

This location is terrible. I've ordered multiple times, at different times of the day and EVERY time I end up waiting 20+ minutes. Today I placed an order online at 2:20, got to the location at 2:30 to pick it up. Immediately after checking in it said the carhop was on the way and then it was dismissed. I tried pressing the button to call and it wouldn't work. I sat there until 2:55 when someone came outside finally and I asked about my order and said we had been waiting. She went inside and then brought my food out at 3:05. It was COLD AND WRONG. She apologized for the wait and said that she had to go back and help make the food. I don't believe this is true since my food was COLD. Get it together sonic, you literally have to cook food and serve it. If you can't handle it then advertise that to the public instead of taking on more than you can handle. You're pissing pregnant people off. Thanks. read more

Sonic Drive-In - Receipt and wrong food. - Burgers Near Me - Elgin, Texas

Can't see the full menu. No matter what I tried I could not bring up the full menu. It kept giving me "Oops something went wrong, try again later"! If you won't display the full menu, I can not order! read more

Went to pickup order to take home. Ordered a grilled chicken sandwich and cheeseburger. Already know the order will not look as nice as the pictures on menu. The grilled chicken sandwich was not eatable and had to throw away. Missing in food quality and food preparation at this Sonic. Hope it gets better. read more

Took 30 minutes after arrival to receive online order of 12 corn dogs on 50 cent corn dog night.

Food was served hot and the delivery was very fast. Will continue to go to this sonic, as it passed my standards test!

Absolutely the worst service ever. The employees are all rude, with the exception of maybe two. They act like it's a bother to have to wait on you. They can't get an order correct to save their lives! We were told we couldn't have extra ice in our drinks because they we're having to save their ice because Halloween set them back. Although we've gotten extra ice several times since Halloween. The employee was super rude, I believe she just didn't want to redo our drinks. Got our order wrong anyways. This location has gone to hell since Ricky Rodriguez and Faye left. The employees would rather hang outside smoking than take care of their customers. Not to mention waiting 30 minutes just to get something. read more

I don't know what has changed in the last two weeks but this location has gone from bad to worse. In the past we have never been able to have our order completed correctly 80% of the time. Knowing that we started simply getting one or two drinks or milkshakes (simple not complicated at all i.e strawberry limeade or vanilla milkshake). Order in the app to not have to wait forever to get order taken, and wait over 25 minutes?! Unacceptable, especially during slow times when there is only one or two cars in the bays. Last time we were here we drove off after being the only customer here for over 30 minutes for two drinks. There's no way to get around it either, waited for the app order to not be received after 15 minutes and push the button for service only to be told to wait for them to get back to you. Order the same item and wait another 15 minutes and still- nothing. read more

First stall was broken. Tried two more that seemed to work but no one answered button to take my order. After 30 min plus trying finally gave up and went to DQ. read more

My kid almost ate what ever this is. Super unsanitary. Just wanted a simple grilled cheese. read more

Sonic Drive-In - Grilled Cheese Kid's Meal - Burgers Near Me - Elgin, Texas

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I never knew there was a sonic in Elgin Texas. Well I guess it really doesn't matter because they don't know how to get the orders right I've been here 3 × to get my order let's see if the 3rd time's a charm. Wouldn't recommend this place if you get special made burgers. Gas isn't cheap you know. For me coming here 3 time they could have least given me a free French fry or drink but nope . When I spoke with the manager he was rude. He said his employee said I didn't order what I said I did . Start recording your orders so you can play it back so they know that you got your order right and they got it wrong. read more

Horribel experience, my drink and tots were made incorrectly. When I asked for a refund I was given attitude and brought out new tots. When I explained I wanted my money back because I did not trust him to remake my food he rolled his eyes walked away and came back this with $3.23 which is less than what i paid for the cheese tots and didn't give me any receipe showing the refund. He was very rude and did not refund or address the mistake they made making my drink. I wasn't able to get his name but he was wearing a purse and lips gloss and he is a black male with a horrible attitude. I wouldn't not want someone like him making my food! read more

The service is absolutely horrible. I was one of two cars in the stalls with an empty drive thru, I order a drink and an ice cream cone. After waiting over 20 minutes, I pressed the red button again. I was told rudely to "wait a second". Five minutes later, a woman asks how can I help you. I ask why is my small order taking so long. She then asked my name, I told her I ordered from the stall over 25 minutes prior and wasn't asked my name. She then told me again to "wait a minute". While all of this is happening, employees are behind the store outside on their phones. I left and called the manager. She lied to me and said there was no one outside and she's under staffed. There was plenty of staff considering it was a slow time of day. read more

Worst Sonic ever!! My boyfriend and I have gone here a lot recently for ice cream and they can NEVER get our order right and we have to wait for 15-30 min just to get our order... also the worker was very rude, when she brought our order she didn't even say a word to us she handed us our order and walked away... I told her "Thank You" and she just kept walking away. read more

Perfect place to come and bring the children for a slushy on a hundred degree weather before Church night. Excellent customer service, and speed of service on point. read more

Sonic Drive-In - Burgers Near Me - Elgin, Texas

Car hop assumed that the the $10 I gave her for our less-than-$8 bill was all for her. Just took the $10 bill and skated off. Um, it's not a restaurant with full service. i'll tip you, but not 20%. Our tots were not hot. They weren't cold, exactly, but I wouldn't even say they were warm. We were on the road and didn't want to take the time to address all this with a manager....but given how much the staff was NOT working, I doubt there was one on duty anyway. read more

First off I have to put 1 star because I have to. How about you get the buttons fixed so you don't make customers look like idiots waiting. Just too ticked to write the rest. I quit First off I have to put 1 star because I have to. How about you get the buttons fixed so you don't make customers look like idiots waiting. Just too ticked to write the rest. I quit read more

By far the best Sonic. All the teenagers that work here are very friend and bring out the food in a timely manner. Most importantly the food is fresh. read more

Fast and friendly, never gotten my order wrong. Love the drive thru option. Their customer service is great.

I would post a zero but they don't have that as a rating so they get one star from us for their manager Faye, got our order wrong and then when my sister called to confront her she decided she wanted to argue with her. This woman either needs to be retrain or needs to be fired. read more

Too busy on phone to take my order. Good luck with profits. Went elsewhere. Manager denied employee was on the phone. Wait! That's her right beside him! read more

Sonic Drive-In - Employees were too busy texting to take my order at the drive through. Honked. Still too busy. The manager, "No, its not like that." - Burgers Near Me - Elgin, Texas

ordered popcorn chicken and fries they came 30 mins later and got my order wrong gave me chilecheese dog and Pretzel sticks

Good service! Briana brought me my food quickly after ordering and noticed my dog, she ran back inside to get him a treat. Wish I had thought to give her some cash and the app wouldn't let me tip. Thanks Briana!! read more

Love love love love LOVE Elgin's Sonic. I gave up sodas a couple years ago but fully embrace my Sonic tea addiction. (Unsweet with lime, please) Having just returned from a multi-state trek with stops at many a Sonic along the way, I can honestly say Elgin's Sonic has the BEST tea, the BEST Sonic Baby Burger, and the BEST employees! read more

Stopped by here today for lunch. My order was accurate. I received my food quickly. It was very tasty! Service was great!

I drive the 8 miles every day to get a route 44 unsweet ice tea. I picked up the Ice tea this afternoon around 1:00. I had to throw the tea away because it tasted like french fries. I think they washed the tea container in water where they had cleaned something with oil in it. It was nasty! read more

I always ask for extra, extra Reeses in my blast because they never put enough. But then I think that's par for all Sonic's. When you go through the drive through, make sure to check and see if they gave you the right fries/tots because sometimes they get them mixed up. All in all though it's a good place to eat. read more

No issues with my order on multiple occasions. With 2 young kids, I love that I can park right in front of the bathrooms and keep an eye on both do them while one uses the facilities, it would just be nice if they kept them a little cleaner. read more

I also rank this one three stars. The burger patties were old, the bacon dry and the service was abysmal. I like the one closer to austin better read more

I ordered a mini mint Oreo blast. The kid that brought it out, brought the wrong thing. It was vanilla ice cream with chocolate chips on top. I told him it was wrong. He argued with me saying it was correct. Finally he went and remade it. Brought it back out. It looked right. However after a few bites, I realized all he did was put that original ice cream in a new cup, sprinkled a tiny amount of oreos on the top. I was already down the road at this point. When I got 1/4 down, there was no mint flavoring, just vanilla. At the very bottom was about 1/4" of mint flavoring with the chocolate chips. I was pissed. Can't remember his name, and it doesn't really matter at this point. This isn't the first time they screwed up an order. Dairy Queen next door will be getting my business from now on. It doesn't take a genius to make what I ordered, and you don't argue with the customer about it. read more

Very slow. I went through the drive thru and it wasn't very busy, took at least 10 minutes for a shake and a banana split- they even had 3 people working on them. The guy who was cutting bananas didn't have gloves on. read more

My child who is nine yrs old LoVeS sonic especially their mozzarella sticks , we usually go here in town to manor where we live , I decided to drive to the elgin location, I was very impressed and wow by the drive thru , very excellent customer service , the women were very kind and they did a great job on our food too , when we left my child said "the ladies were so nice mommy " . Job well done , I will definitely be coming back to this location. read more

Living outside of town, I don't like having to drive into town, but some times I just want some fast food. I love Sonic's food, but this Sonic has lost my business for good. Everytime I order the same thing a #4 (Jalapeno Double Cheeseburger) mayo instead of mustard, bacon, and extra cheese, chili cheese tater tots, route 44 soda. They NEVER remember to put the bacon on, but they make sure to charge me for it. Today I decided I would make it easy for them, and get the #3 the same way, and add my own jalapenos at home. And guess what? It was screwed up. SURPRISE! Instead of extra cheese there was absolutely no cheese, and instead of chili cheese tater tots, it was chili cheese fries. So I call again to complain, and the manager says he is to busy to talk to me! I MAY ONLY BE ONE CUSTOMER, BUT THE ELGIN, TX SONIC HAS LOST MY BUSINESS FOREVER! read more