Literally everything could improve. I waited over 10 minutes for my food. When I finally got it. It wasn't what I ordered and didn't include any of the sauces I had requested in the app order. The food itself was only SEMI warm. I don't know why I keep giving it another chance. The fries were decent at least. read more

It's fast food on a busy street in Kearns. Service is mediocre more times than not. Food is okay, but quicker than other places we've been in the area. Our regular items: Sonic Double Cheeseburger combo with onion rings or tots (depending on what I feel like) - good cheeseburger, just messy when I open the wrapper with all the toppings and condiments). Chili Cheese Coney - not bad, not amazing. I have never had a drink from here I didn't like, but Cherry Limeade is my go to. Same goes for their shakes. Some of our regular items have been discontinued but we do like trying new things from time to time. I went there tonight (I've been here many times) and the person on the intercom could not hear us. Instead of coming out when he couldn't hear us clearly due to the cars and outside noise, he would rather us yell our order to which he still got wrong until the 4th time of repeating it. Why do I come here when I know the service is going to be crap as it is 9/10 times we've been here? Because it happens to be the one nearest to my home and it was the craving of the moment. Please for the love of fast food, quit your job if you do not want to do the bare minimum of customer service. No one is asking for you to butcher the cow for the meat or peel every potato by hand for the tots, but basic common sense and common courtesy would go a long way for those that want to grab their food and go home. read more

Literally they suck ong . Waited in the drive through at the intercom no response drove to the intercoms in the parking spots no response after ten minutes I left. Mind you I see a female lady with the headset doing nothing just chugging her sonic drink . This place should've already been out of business. When I get food it's soooo ass. read more

Hello, On March 7th around 11:50 PM, I placed an online order and received French toast sticks. After I drove off and parked to eat, I realized there was no syrup in the bag. I went back through the drive-thru and asked for syrup. At first there was no response, so I said hello again. The employee then told me that he had already given it to me. I explained that I had zero syrup in my bag and simply asked if I could get one. He then said he would have to charge me for it. I told him I never received syrup in the first place and had no reason to lie about something like that. Eventually he asked me to pull around and came outside to give me one. I mentioned that it shouldn't have been that difficult just to get a syrup packet, and he said he wasn't arguing with me. Honestly, I don't think anyone should have to argue with an employee over a syrup packet they never received. I come to this location regularly, usually once or twice a week, and I've never had an interaction like this before. I would appreciate it if someone from management could reach out to me regarding this situation. Thank you read more

Horrible location, terrible service, cold food, and just bad staff in general went there 30 minutes before close and they told me they were cleaning everything and only offered drinks but when we asked for a slushi they said they were also cleaning that so what do you mean you were only making drinks just close at 10:30 at that point. Won't return and seems like a lot of others wouldn't either read more

Needed a snack for 8 hungry kids after the trampoline park. This was close and kids love the chili cheese tots. Also, using the ap got us a freee burger. We ordered on the app and drove over here. Easy location, friendly. Took a bit of time to get the stuff, but I only gave them like two minutes from the app order time to arrival. This place does have a 'drive-thru' but no window...you order at the station, then pull forward to the 'pick-up' spot. Then a person brings out the food. read more

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Always great food. The employees could be more knowledgeable. I like that there are tables outside

We have been here many a time, sometimes for a late night ice cream treat, but most often for the strawberry limeade. That drink is so delicious! I think everyone should try it! Ordering on the app saves us money and the service is nice also. Skylar roller blades up with our order flawlessly. So kind and always in a good mood. read more

I have never had a good experience at this location. They are always out of stock and make terrible half ass food. read more

Sonic Drive-In - Need I say more? This location sucks! - Burgers Near Me - Kearns, Utah

The person who took my order and gave me my food was awesome. He was really nice and made my night.

Okay so sonic drinks? bomb. The girl on the intercom? Quit your job if you really hate life and your job that bad. 1. Was rushing us when no one was behind us. 2. The greeting was "what do you want " , then says "sir you need to order now". Lol me and my boyfriend were amazed at this girls attitude. So bothered that this girl had the nerve to act that way when she had no reason too? So here i am, writing a review on her s h i t t y service read more

Sonic Drive-In - drank still good tho - Burgers Near Me - Kearns, Utah

We ordered two drinks with EASY ICE. One of our drinks had easy ice, the other clearly had EXTRA ice (more than half of the cup was filled with ice). We told the girl who brought us the drinks and she said "there's probably nothing we can do about it", then she leaves to go talk to the manager. She comes back and says "it's only ice, so there's nothing we can do" then walks away. Um, how about remake the drink with a lot less ice? The cup was over half full of ice! Also, the other cup was leaking from the bottom (there was hole in it). These people are incompetent and seriously want $15 an hour? They don't deserve it. Minimum wage for maximum losers. read more

Sonic Drive-In - Rudest server at Kearns, UT location - Burgers Near Me - Kearns, Utah

I sat in the drive thru for 10 minutes. Nobody took my order. I pulled up and asked if anyone was working the drive-thru. The worker told me doesn't really work, but I can drive back over and try again. There were other cars behind me, and I suggested she take my order. She said she can't. I drove away. I am trying to be patient with the shrinking workforce, but at some point I have to be able to order my food. If Sonic can't serve me, I won't waste my time being there. Good luck with your business. read more

This will be my 3rd review. 3 years of going to this place. I go back with a friend, coworker or shake night. Every order I get either is wrong (that's okay, high demand brings rushes) old and cold (it happens but consistently?) but food poisoning, sour/ spoiled ice cream mixed into shakes?!, old, half cooked burgers, bad chicken, and hot dogs that instantly give ya stomach problems is downright scary. I've talked to the manager a couple times. Each time they rave about getting better, only to get worse over years of operation. After phone calls (I've been hung up on, answered and hung up on) in person discussions, multiple failed comments asking for a response back, emails and even taking the food in person to talk with someone who is credited. Seeing unsanitary conditions, unfriendly staff, corners being cut, and very slow (even when not in a busy hour/hours) 1 star final review! read more

Forgot my food with my order 15 mins ago and one of my drinks Tate's like metal and is gross

They forgot half my order and the other half I got was undercooked we went back and argued with the manager she was saying she's knows everything was all in there and was about to refuse to give us our food back we eventually got the food back but I do not recommend coming here terrible customer service. read more

Well we ordered a few Sonic blasts with candy bar in them. We received the blasts with only the candy sprinkled on top. So really it was a Vanilla blast with a topper. Wasn't impressed and won't be back. read more

Came here last night and waited for 20 mins for my food it wasnt even that busy couple cars in some stalls some in the drive thru, once my order did come out my order was all wrong and it wasnt even hot, my tots were soggy and my shake was all runny like it had been sitting there for hours. I told the carhop that this wasn't my order, and she seemed annoyed with me like i was in the wrong here? i waited another 10 minutes and my food still wasn't out then so i just asked for a refund and left, wort experience ever. this sonic used to be good great service and great food sadly its gone down hill wont be returning any time soon. read more

Slowest Sonic ever. 39 minute wait, and they don't even care. They just bring it out whenever, no rush, such a horrible "fast food" joint.

I waited for an hour for my sonic blast while I sit there and watch cars that came after me get there stuff before me. after patiently waiting the hour (since I figure they were busy) I pressed the button for them to tell me they can only Make slushy ‍ why couldn't anyone come out and say that instead having customer wait there forever long!!! Bad customer service !! read more

I downloaded the app and get 1/2 price drinks all day. They always have my order ready when I pull up. Love the cranberry lime, it's a must! I also get perks on different items a few times a month read more

Was told to email about rearranging another visit. Offered me a gift card. Thanks!

If you are in a rush, do not come here or at least don't waste your time with the drive thru. Just park at the parking stations and order there. The slowest Sonic's I've ever been to. Normally always seem understaffed. A few times I've stopped by and their ice cream machine is down. I hope this places gets more staff and better service, I like the location. read more

I came here last night to get a bag of ice. According to the website, they were open until midnight. I pulled into the parking lot at 11:02pm and as I pulled in, they shut the lights out. I was confused. As I pulled into a parking stall a lady opened the door and yelled, "We're closed" . I said, "your website says that you are open until midnight. I just need a bag of ice, is there any way that you can sell me that? I will pay cash". Her response was, "Nope! We switched over to winter hours" and then closed the door. I was a bit shocked. Not only was she rude, but she was totally unwilling to budge. I mean seriously, winter hours!?!?!?! It's September 2nd!!! I left very sad without my crunchy ice. #thestruggleisreal #iceaddiction read more

I went to sonic to get a RT 44 DP with white coconut. Is that a difficult order? No. I parked, ordered, paid and waited.....13 minutes! For a drink..... if I hadn't already paid I would have driven away but instead I pushed the button again and made them cancel my order. No apology. Geeez.... so I drove 5 minutes further away to a different sonic. Did the same thing and waited two minutes and was told to have a great night. The difference between the two locations is shocking. There's always trash at this location and they ALWAYS take forever. Go the extra mile... no seriously drive away! Far away! Anywhere but here! read more

Sonic you family friendly SOB! I haven't been to sonic in years but I was having hunger pains for some onion rings and it was the closest thing next to me. Family style? I didn't know they offer family style appetizers and sides for shy of nothing costs. For $5.50 I received two large boxes of onion rings that my friend and I couldn't finish- and we have big appetites. Their onions are sweet and fresh and I really enjoyed them. Too bad the onion rings don't come with dipping sauce but the Asian in me was prepared because I went home and whipped out sweet chili sauce lol. Laughs aside, I only ordered onion rings and limeaid here but they were both good. Next time I have a chance to swing by Sonic again I will definitely order the onion rings! read more

I pulled in at 11:52 and they close their lights off because they saw me pull in, so I called them and asked them for just some mozzarella sticks. The guy working asked me if I was really going to make him hassle for some mozzarella sticks and that he would drop them? DROP THEM? Then he continued to LAUGH at me. Shove those mozzarella sticks where the sun doesn't shine, buddy. Thanks read more

I wish I could give this place negative stars. It's not just that I've had one bad experience, it's been multiple times. They CONSTANTLY make my order wrong, doesn't matter what I order. They never get anything right. One time I ordered the honey BBQ wings and they gave me chicken tenders with sauce on top. Like what? It seems the whole place is run by people who don't know what the hell they're doing. It's very frustrating because like I said, this has happened on MULTIPLE occasions. Like probably around 10 + times for me. read more

These guys are trying their hardest and don't need bitchy Karen's complaining about their wait since they're writing the review in the car with nothing better to do. Ice cream was great and props to running the place with 3 people with a line of cars at 10:00 PM. We will definitely be back! read more

I placed an order through the app for 1 shake and 1 drink. Their tracking screen showed my order was done and would be delivered about 5 minutes after I arrived. When my items never showed I called inside and was assured it would be out soon. When I finally received my drink and shake it was 30 minutes after their receipt showed I paid. I called in to ask the manager why my order took so long and "Elodia" snapped that I was being "disrespectful" and "coming at her with an attitude". I will be contacting the general manager tomorrow when she comes on duty as current staff wanted to yell at me for inquiring why things took so long. I will never frequent this Sonic again. This experience ranks with some of the worst customer service I have ever received. read more

So.. apparently one drink is to much of an inconvenience for teens.. I was the only person in the drive through. There was actually no one in any of the stalls I was literally the only person there for them to help.. and I pull up and I waited a while to even get a greeting so I thought "maybe they're closed" so I googled the hours as I'm still waiting for a response and they are in fact open at 4:19 pm believe it or not. Finally someone says "what can I get you" and I ask for a drink that's all I ordered.. to my surprise. No response. Not a total. Not sorry one second. If you're in the middle of something I get it. But it's just a drink.. can you at least communicate with me why you are giving me the silent treatment for 5 minutes. I've been going to this location for 10+ years and recently they act like me being there is so rude to them. I don't even live down here anymore and they don't have a sonic near my house so I come to this one.. but I'll just have to go out of my way to another location hopefully where they'll care about their customers. read more

I come here all the time and never have any problems. My girlfriend loves there grill cheese and they're drinks never disappoint.

Come on people, it's Sonic, not fine dining. Cut the poor teens that work here a break. Yes, it's fast food but a drive in can get away with taking a teensy bit longer. And don't forget to tip. read more

Sonic have a whole lot of choices. They have some amazing slushies and by far the best Ice in town. They also have the slowest service in town. There are many times that my family wants to go there and we decide not to because of the slow service. read more

Slow service been several times still can't manage to get orders correct. Long waits and unhelpful staff save yourself the frustration and go somewhere else. read more

Only been here twice in the last year but it takes 45 minutes to get through the drive through with only 4 cars waiting. Not sure if it's the kids working here or bad management but this place sucks. read more

We waited 8 minutes at a stall without anyone taking our order. We decided to go through the drive thru instead. When we got to the speaker a nice friendly voice asked to take our order. We listed off everything we wanted, and never got a response. 10 minutes later I got out of the car and walked around to talk to someone. They said "Oh, it's not working? That's weird. You can either pull into a stall and order, or pull back around through the drivein and try again. We went to the location in West Valley instead. read more

I didn't online order and I parked in your parking spot and I confirmed I was here. Then I waited for 40 minutes and the food was awful I do not Understand how it takes you 40 minutes to make four slushy's....I'm appalled at the lack of service and speed this location does. Oh and to make it better, I had to wait another 20 minutes to get out of the freaking stall because there was a line in the parking lot for drive through....the fact I waited nearly an hour for four drinks is rude and the worst from this company! It's frustrating and just rude to the customers. I get it you're busy, but don't claim my food is ready on the app or In store if you "begin" once I arrive. I'm seriously irritated I could write more but I'm done. Please heed my words tho you'll wait for a long time here. read more

The incompetence of this store is astounding simple orders no onions and they cannot get it right I mean it's not rocket science multiple times and they just can't seem to get it right the last three trips I have had to this store have been an employee Bowing up and trying to fight me while I'm sitting in my car because my order was wrong an order that was completely wrong and the manager said I'm going to make sure I take care of you here I'm going to send you these coupons which never got sent and then today my wife and I decided we wanted to try the grilled cheese burgers ask for no onions and guess what was the main ingredient on our burgers damn onions the only reason they got one star is because I couldn't give them anything lower read more

I ordered the #16 and stated that I wanted bacon and fries, large with Coke Zero. The girl comes out gives me my drink, food and takes my card. I look at my order and it has tots, so I tell the girl, she takes my order and along comes out another girl and says "the receipt says toys, so there is nothing we can do." Tell the person taking the order to listen or repeat it back. The customer service I experienced is horrible and unacceptable! read more