I pulled in pushed the button . The employee or maybe the manager asked if I was doing a pick up told him NO . He then stated " I Have a 15 minute wait time " I told him " OK NP" he then shut off . So I thought I would've nice and just wait 15 minutes and he will then take my order WRONG !!!! I waited 25 minutes and he still would not take my order . This is unacceptable read more

Came here for milkshakes, and I got a large cheesecake master shake. Took a sip and it tasted rotten I ended up throwing it up. I went and took it back and asked for a different milkshake and got a peanut butter one which when I got it it ended up being a small and only half way full. read more

It took 30+ minutes to pick up an order on DoorDash just sitting there and waiting, with multiple other cars being ignored at the kiosks as well. Could see a worker going outside and just talking with someone at a car. When they finally answered after 30 minutes, they said I was the third person to ask for this order and promptly brushed me off. Their order was never made/received, and I had to waste 30 minutes just to talk to someone when it was barely busy. read more

Well I should have read the reviews before ordering. Salt was dinner done on the tots that it had to be intentional. Salt on the burger was a little less but still tasty in eatable. I through the total order in the trash. 7:00 at night Mobile order. Oh and unlike salt and I could not eat any of the meal. DONT GO read more

Takes forever to get the food. Like I mean 45+ mins if they're short on staff. Foods good tho

Placed an online order to be ready at 9:05 arrived by 9:10 to pick up , pulled into a slot and pressed call button no response and it even timed out , after pressing a second time it was after 9:30 so I got out and went up to the door proceeded to tell the guy who came out what happened he said let me check on it and proceeded to give me my 2 melty ice creams and a very insincere "sorry". Not can we fix it or anything to make it right , will no longer be going to this sonic. Would have left but had already paid online. read more

The staff is extremely rude id be mad if i was an adult women working at Sonic as well don't need to spread your hate to customers, forgot something in all of our meals then got mad when we requested for it be fixed. Need to get a little more customer service training for all staff members, no wonder 2.0 stars lol. read more

Place is horrible. Going to tell me they have no door dash orders and oh well. When I clearly had a door dash order for there to pick up. They then ignored me on the intercom, place needs to be shut the fuck down read more

Bad. There is so much wrong i can't even desrcibe it all. Order buttons don't work, 20 minute wait then the order was all wrong. I hate the lids, out of spoons. Never ever not ever going back. read more

Worst service ever! Most of the call buttons don't work and when I found one that did work, the employees only responded after 3 cycles of the "Please wait, we'll be with you soon... " when I tried to duck inside and ask if I could place my order, some piss-ant little POS teenage boy said, "we're short staffed, please leave the building!" and proceeded to flick his hands in my direction in a shoo-ing motion. Finally, after I was at last able to place my order it was another 25 minutes before I got my order. All in all, 1hour & 20minutes for a Burger, fries & 2 drinks to go. read more

Wait time has went through the roof! Wait 20+ minutes after hitting the button just to order

Waited to place my order for more than 20 min. Decided to leave before they got to us

On Saturday the 30th of July, my wife and I decided to take in Sonic in Lenoir City, Tn, but when we got there we had to wait over 15 minutes and we still never received service. As my wife tells it, it was not busy whatsoever at this time either. Their new management needs to go back to college and learn how to run a business properly. I got fed up with the wait and left. read more

This sonic absolutely SUCKS don't go Never ever gets ur order right and u always wait so so so long. We were there at 7:30 pm and they told us "sorry we have a 45-hour wait for everything on the menu" LIKE WHAT?! HOW DOES THAT EVEN MAKE SENSE! Close this sonic! It's ass read more

Got the wrong size and flavor blast, all our food was ice cold especially the cheddar peppers which were literally still frozen and I guess " extra extra extra ranch" means two ranches. I would rather be hungry before coming back to this location read more

Ice cold under cooked burger after waiting for 20 minutes. How hard is it to make a burger? Soda also tastes old.

Staff was extremely rude. Didn't let us finish our order. Were screaming over the microphone. Giggling while being rude. It was HORRIBLE!!

One of the better and more popular sonics. Same food but faster service.

This Sonic is a hit or miss. Today its a hit!!! Ordered the grape slushie float with extra grape yummmmm yummmmm! I only come here for these slush floats. Not a big fan of their hamburgers so I stay clear from those and all the rest of their items, seems all they have to eat here is fried foods. read more

Terrible service. Had a UberEats order for here, pulled in to pick up and noticed lights were off so called to ask if they had an order waiting. Said "no we're closed" then they walked outside to take trash out and talk trash about how I just called to ask about the order, while also talking about other customers. read more

We are used to the typical long wait and were prepared. Today we got a real surprise. My husband got a large root beer float. We had a hard time putting the straw in the drink because of all the ice cream or so we thought. OK. Then my husband proceeds to drink his root beer float. At the bottom of the cup there was about 5 inches of crushed ice and that was after the float had melted a bit. We couldn't believe that they put all that crushed ice the cup to fill it up so they could save on some root beer and ice cream. Wow! read more

Waited an hour and a half for two meals and they never came out. Two associates would go together to take out orders, taking their sweet time. Yeah, not coming again... read more

The slowest food i have ever received. Girl on the speaker was eating and scratching her lice in between orders which is first, kinda gross but second, made it take longer to get my food. we got there at 7:49 and we didn't get our food until 9:04 and all we ordered was tater tot's and an ocean water. pretty ridiculous if you ask me and i worked there a while ago so i know damn well it doesn't take that long to put (already made) tater tot's in the fucking container and spread some (already made nasty ass chili) with cheese on the damn tot's. i am very dissatisfied with my service and my food that tasted very old. that's why fat boy didn't get a tip when he brought me my greasy ass tot's. sorry not sorry read more

Ordered my drinks on the app 15 minutes before arrival. Checked in at my designated time and waited another 20 minutes to get my drinks. Absolutely ridiculous. read more

They didn't give me what I order when I called to talk to them about it and the manager was very rude. I was not pleased with the service at all. read more

We ordered ahead on the sonic app, hoping for a faster serve time. The first order they tried to give us was the wrong food, not that big of a problem, but they said they would have the correct food out as quickly as they could. 45 minutes later we had to reorder our food and wait for them to actually make our food. Not impressed. read more

horrible took 40 minutes for our order only ordered a slushy and a burrito watch other cars come later than us and left earlier manager should run this place better it's too slow read more

Food is good but a little greasy. Wish they also sold chocolate ice cream. The new ice cream formula tastes more like whipped cream than ice cream. Good service. read more

Very very very slow. Waited 15 minutes on a slow night for two milkshakes. This seems to be the case every time I come here. No matter the time of day read more

I order a cherry limeade slushy and I got a vanilla milkshake with lime flavor added to it . It was disgusting and their service is slower than Christmas. read more

Just went to the Sonic for a milk shake and 1 order of onion rings. Pulled up at 7:20 to order this simple order. At 7:30ish... bell hop gave us some dipping sauce which we didn't ask for it? At that point our order progress screen went back to press red button to order. at 7:40 I hit red button again to ask is there a problem with a Milk Shake and Onion rings? She said no and the bell hop will be on the way out soon. At that point our order came back to the screen and it was in the kitchen again. At 7:44 it said hop was on the way with your order. At 7:47 she came with the order. Shake was ok, the onion rings were barely warm. Just went home and reheated them. Its hit or miss at this sonic and this was a near miss. Just hard for me to give more than 3 stars for a simple order that took 30 min to get it out to the car and the one single hot item was warm at best. Sonic onion rings are super good and usually so hot the onion will burn your lips! Not tonight... They were busy and obviously not enough bell hops to get the orders out. But when the car next to me arrives after I ordered, and they get their burgers out before I get a shake & O-rings there is an organizing problem in the kitchen. Please hire more hops to get the food out when its so busy on a Sunday night!! read more

Food is always Good and Hot! Service is always efficient! Dining area and parking lots are always clean. Carhops always friendly. It cant get any better than this! Don read more

I have never been to a worse sonic than this one, and that's saying something, because the customer service at sonic restaurants tends to range around laughable. I go to sonic every once and a while because my boyfriend loves tater tots and no where else makes them. But today took the cake. I pulled up into the first stall and pressed the order button, waited and waited, until eventually I looked over and saw that the button had timed out and the screen was blank. I pressed the button again, slightly annoyed, waited, only for the button to time out again... This repeated two more times. At this point, I thought that perhaps the stall was broken, so I pulled out and moved to a nearby stall that I had seen someone's order be taken in earlier. At this stall, I pressed the button two more times, both times timed out. At this point, I left, as I felt that any further attempts to get service would be useless, not to mention I didn't believe they deserved my money. I work in retail, so I understand that sometimes things go wrong and that most problems can be resolved by exerting a bit of patience, but this was ridiculous. read more

Worst Sonic I've ever been to. Argumentative employees that don't know the menu. Inept management that let's customer service fall by the way side. My stomach has been upset twice from them. I'll never go back after that. read more