They do the thing all fast food does these days: Workers are penalized for not being fast enough, but they're understaffed so they have no choice but to mark orders as completed long before the food is actually delivered. The blame for this lies wholly on the owners. Empower your staff so they can deliver on what is promised. You an either take this hit on labor cost or here on yelp. Your choice. read more

No one cares about fast food reviews, and this one is no different. I am Sonic fiend. Like if I could main vein my Diet Dr Pepper with Vanilla I would do it. Sonic has the perfect ice, uses Styrofoam(perfect insulator...sorry environmentalist) and has the perfect syrup to carbonated water ration. That being said this Sonic sucks. Normally I will go out of my way to skip this location. Well, I ordered my usual drink described above on the app so they can't type my order in wrong. Pulled up to the stall, checked in and waited. Queue the Jeopardy theme because I waited a while. No other cars around. So, i hit the button, she asks if she can help me and I said I had an order ahead. She goes "It's coming"......and I wait even more. Finally it arrives and i drive away. I take my 1st sip as the tires pull on to Veterans Blvs and it's F'n coconut Diet Dr Pepper! Shitty service, Shitty Attitudes and don't give a shit. read more

This is my go to for a quick tasty treat. I love the Reeces peanut butter cup blizzard. Definitely get the wipe cream on top. It never seems to disappoint. I rarely wait long in the drive through line. read more

Sonic Drive-In - Burgers Near Me - Metairie, Louisiana

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I only wanted one thing and they couldn't get it right. Customer service was poor, wait time needs to improve. Nothing about the photo of my drink says that it was supposed to be cranberry flavored. The color was barely red (and this was after I sent it back asking for additional cranberry juice to be added). Will not be back. read more

Sonic Drive-In - Receipt - Burgers Near Me - Metairie, Louisiana

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Service is terrible save your time. Workers aren't very nice either. Waited for FOREVER for our order. Had to push the red button MULTIPLE times to even get the workers attention but somehow our order was still being made after it said on the screen it was on the way out? Absolutely worst fast food service I've ever had. read more

Waited approximately 15 minutes in front of the drive thru window for one All-American hotdog. The hotdog was cold, it was not worth the wait or the money. read more

Look at these reviews.... HOW ARE YOU OUT OF TATER TOTS? A real manager would borrow a case from the sonic on airline until the next order arrives. Use your brains for once. First of all, I should have canceled my online order when you told me in person that there were no tots. I Should have gotten a refund and left as it didnt dawn on me that my supersonic breakfast burrito would be without the best part... the tots! Instead, my order came with brown, cold fries. Secondly, the shredded cheese was cold and not melted. So that's two strikes. In addition, the sausage (on burrito) wasn't diced. Instead, its was the entire patty placed on it. Pathetic and lazy! So you failed to steam it after assembling it incorrectly AND it was missing tots??? There's just zero excuse for this. read more

Why are the workers here so mean? The food isn't that good they can at least be nice. They are so awful!

I love Sonic drink happy hours... my new favorite is the cranberry limeade. I only hate they don't give me my receipt unless I ask for it... that's aggravating... I wish the old school incentives were still in place if the employee didn't give you the receipt. read more

Slowest drive through ever waited 15 minutes for a breakfast sand-which with no one else at this store location. I would suggest not going there if u have somewhere to be read more

This review is on service...not the food bc they are really consistent with the food. I drove 10 minutes to get here, waited another 7 after pressing the red button to order. Then after the screen said my order was on the way I had to wait another 10 minutes...I only ordered 2 milkshakes. The guy next to me kept looking at me bc he hadn't received his order as well...service was terrible today. read more

Sonic Drive-In - a large screen with a menu on it - Burgers Near Me - Metairie, Louisiana

Takes forever. Sat in car for 20 minutes getting two drinks. Every time I come here I wonder what I am doing with my life and what American society has become. read more

AWFUL SERVICE. I JUST WANTED MY FUCKING FOOD. never got it. I left without my food and waited an hour. I'm extremely angry and want to throw something read more

How hard do you have to work to screw up an order consisting of two corndogs with mustard? Apparently, not very hard, because that's what they did. I got one corndog with no mustard. And why do you need to ask for mustard, when it clearly shows mustard with the corn dog on the picture menu that you order from. In addition, this place is extremely congested and has been shoehorned into a much too small space along a very busy Veterans Boulevard. First time here, last time here. read more

I would give zero of if I could . Not for the food but for the service or lack of it. Today I pulled into an available spot and waited a full 15 minutes for the person to come in and take orders. After 15 minutes I left. That twice I left after waiting for 15 minutes to order in the last week or so. Won't be back read more

Waited 40 minutes for 2 shakes before we gave up and left. Terrible service. Will not be back.

I ordered one drink- a Diet Coke with cherry syrup. The screen at the parking spot and the app said my drink had been delivered after 15 min. Which it hadn't. So I called on the speaker. They took a minute to answer then told me my food would come right out. Rhen the girl delivered another car their food, then came back and brought me a drink that was 3/4 full and had no ice in it. So she took that back. Next she brought me out a Vanilla Coke with lime in it. At this point they're just frustrated at me (‍) but I'm a diabetic. I order the Diet Coke and diet flavors. The third drink is the correct flavors but all sugar (I tested it because it tasted way to sweet). But I was out of lunch time to sit there and ask for another one. Y'all this was one drink. How can they not handle one drink? read more

I always hit up Sonic for two of my favorites on the menu: mozzarella sticks and a Sonic Blast. Today, I ordered a chocolate chip cookie dough Sonic Blast and mozzarella sticks, both were delicious. Service was fast and our server, Jonathan was very nice when he brought our food. He ran our card as the screens were down today. Overall, a good experience at Sonic! read more

hello my name is anderdingus and i ordered tater tots and im not saying the full order and they didn't give me it.They also gave me only 2 napkins i am a father for a family of 5 and this is disrespectful.I would be willing to give more reviews if i get this problem again!This would be super horrible service.My food wad barely anything i had a french fry and i barely got any.We also got peppermints and SOMEONE bit into it!i am willing to give even more reviews ad i feel super insulted for this service.When i was ordering and paying the card wouldnt go through!We had to wait for some time until it went through.I had fries spilling in my bag!I disapprove so much and i would be happy to get the rating for this sonic lower for making ordering hard and forgetting my food!I need the workers to work harder! its a disgrace for me for you guys to forget my food!Im not getting scammed for that i payed for what i want and i always get it.My card had to be put in the payment many times so it can be checked and i can pay.Make your workers work harder and make it neat or i would be very disappointed of a sonic! read more

Very poor service from bottom service workers to the top of the leadership. I ordered an Ultimate Chicken Sandwich and added cheese for 50 cents more along with a coffee. It took over 30 minutes for me to receive my order and I first discovered my coffee was cold and then I found out they had left my cheese off the sandwich. Well the receipt had a contact website address so I thought I could easily resolve this issue by using that so I logged in and submitted my details that I was owed 50 cents and displeased with the wait time and the cold coffee. Every other situation in which I have made similar complaints I have at least received some sort of coupon and apology but Sonic simply sent me some automated response saying they appreciated my feedback. I am still owed 50 cents!!! I am also deserving of a hot cup of coffee and an apology for the excessive wait. read more

Sonic Drive-In - No Cheese? I am owed 50 cents!!! - Burgers Near Me - Metairie, Louisiana

I really do love the Sonic app. I only got a drink but they got it right and it was fast. What's not to like?

I probably should stop coming to this Sonic. It was not busy. Maybe 5 cars in lot. I pressed order button twice within 5 mins. I orederd and then advised I had a coupon and out of nowhere a lady rudely asks what kind of coupon, Im guessing it was manager. The manager comes out eating a bag of chips. Walks to my car eating and a frown on her takes, takes coupon and she had literally a bad attitude. Didnt speak or acknowledge me. Only took coupon out of my hand and then walked away. Also as she was walking out the door appeared she was raising her voice at an employee. I get my food and it is not what I ordered. She advised because I have a coupon for a free meal I got get the full meal. I advised this has not happened before in the last 3 times I have consisted with a coupon. She stated I could only get a smaller version of the the burger that I ordered that is a combo meal that is allowed for me to purchase. Last time to visit this location. I will definitely drive an extra 10 mins to the next closest sonic from now on read more

Sonic Drive-In - Burgers Near Me - Metairie, Louisiana

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I have had a few items off the menu here, but the main reason I like to patronize Sonic's is for their 1/2 price shakes and malts after 8 pm. I love a chocolate malt, especially one with lots of malt powder. I usually order mine with extra malt powder as I like to feel that semi harsh "burn" as I chug it down. You can keep the lid and the straw; as I'm chugging. LOL I have also sampled the following: Footlong Quarter pound coney dog - I love a great hot dog, but this isn't it. It's a solid dog and definitely filling. But don't expect it to be like Dat Dog, or if you're from L.A, don't expect it to be like Pinks or the The Stand. Chicago Dog - If you like Chicago dogs, then this one aint so bad. However, I just can't get used to tomatoes or pickles on my hot dog. Ched R Peppers - Decent deep fried chedder cheese chunk with bits of jalapeno. Been there, done that. But not again. Contrary to what you may think of all my recent snowball posts, I have actually been eating farily healthy lately. Therefore, I have been skipping the malts at sonic and enjoying the low cal diet cherry limeade. The cherry limeade is the perfect summertime fun drink. All it needs is a "splash of rum". Hmmmmm, that's not a bad idea. Cheers! read more

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So I added photos to the wrong Sonic. Once again, I am a smart... So this Sonic is fine, but it can be slow. Although the one time they were SUPER slow, I got a coupon for a free drink the next time I came. Had to use that as the strawberry limeades are delish. read more

Sonic Drive-In - Wrong Sonic. This one has the old low canopy. Boo to me. - Burgers Near Me - Metairie, Louisiana

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Slushy slushy slushy. Their slushy is why I come. The service of this place is that of any other fast food restaurant. There are some nice workers but most just wants to get your order fast and move onto the next customer. However the lady that brought the food to our car was very friendly and it definitely made up for the rushed service from the intercom. Bad news. No roller skates. The set up sonic is that of the vintage drive in diners but they have forego the skates I would assume due to safety reasons. But it's still neat to drive up with friends order and eat in the car and chat about SLuSHY! Food wise it is fast food standard. Burgers and fries and tater tots. What makes them stand out is, you guessed it, their slushies! They have a big selection of slushies and milkshakes. Recently they added nerds candy flavors. I got the blue raspberry nerds slushy and it was delicious. My default favorite is usually the lemonberry slushie tastes like strawberry lemonade. Recommendations: try their slushies! read more

Sonic Drive-In - Lemon berry slush is - Burgers Near Me - Metairie, Louisiana

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I highly recommend not going to this place. The employees are so rude, disrespectful and dismissive. It's unbelievable I'm so tired of these subhuman employees that y'all hire. It's disgusting and they're gonna run your business right into the ground. Good luck I'll never go back there again. read more

Drive-thru wait time was 30 minutes! We were ignored at the window while no one greeted us or asked us to wait. Ignored until finally the manager in a black shirt brought us our order but he was not apologetic or thanked us in any way. We did not feel like valued customers. read more

After we waited in line on Wednesday June 17th, they said "they were closed" at 9:50. But they took the order of the car in front of us, sounds like racism!!! read more

Let me start off by saying I wish I could give them zero stars, I ordered online for convenience and still had to wait 30 minutes after the pick up time for my order, the lady on the microphone hung up with me 3 times and they also removed items from my original order and did not return my change $4.35 extremely unprofessional 10/10 do not recommend, Im a 250 lb black man and I was scared for my life the whole time, also the food I did receive was nasty and not worth the wait. Im suffering with ptsd from going to this location. read more

Waited over an hour just for them to ask me what I wanted then as soon as I was about to order (no I wasn't taking my time) they ended the call and went to the next person read more

I had never been to a Sonic until I moved to the greater New Orleans metro area. They weren't in the city I grew up, or in the city I lived after that, so it wasn't a choice, it was unavailable. This location has a drive thru or a covered outdoor seating area, or about 20 stalls to pull into. You order from the menu by pressing a red button and talking in to the speaker. You can pay by card at the stall or cash. When sitting in the outdoor area or the stalls, someone will bring your food out to you. Yes, it is pretty much the same menu at all locations. My favorite is all of the specialty drinks. There is no alcoholic cocktail, though I'm sure you could add responsibly. The limeade in most of the combinations are all good. The milkshakes are delicious and bring the boys to the yard. They don't have any healthy options, too bad for my new diet. Service is decent enough. read more

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I went to the drive thru after a long morning at work and Cobey was working the window. He has the brightest smile I have seen in a while and he was so nice! Great service!! read more

I've been sitting here I'm for over 20 minutes- I even moved stalls thinking the first one I was at was broken. Maybe this business is short workers like every other place in America is right now- but this is totally unacceptable. All I needed was a vanilla ice cream dishes- not a hard order. But I'm now leaving because waiting 25 minutes to have your order taken is F***ING unreal! read more

Yin-Yang: Love Sonic. This one sucks. Good ice cream. Bad customer service. Last seven times I've been here they've made poor excuses to not have what I want. That's it. Annoyed. read more

Waited in a stall to order. Staff went by delivering food. Finally they came on and said only drive thru at this time. Maybe the person delivering could have told me? No. Sat there waiting for almost 5 minutes only to be told I couldn't order!!! While I'm then waiting in the drive after about another 4 minutes and the line isn't moving, a car orders from a stall. What? Took over 15 minutes to order a couple milkshakes. Big mistake going here. I didn't want to go to Chick-fil-A because their lines are so long, but at least their lines move, and their shakes are good! Had no idea a chocolate peanut butter shake was a peanut butter shake with a squirt of chocolate on the top. read more

Let's get the obvious out of the way, if you come to Sonic (any Sonic) order a slushie... Specifically a Cherry Limeade. Just do it. I promise you won't be disappointed. This particular Sonic was, overall, a bit of a disappointment. We pulled in, got our order ready, and hit the order button, and waited... And waited.... And waited. We waited a good 10 minutes for anyone to take our order. We did, finally place our order, however. We were a put off by the employee taking our order who repeatedly referred to my friend as "ma'm" after he clearly stated he was a male. Nevertheless, our food arrived, but we were a bit disgusted to have only been given 2 honey mustard dipping sauces for 3 orders of 5 chicken strips. So we hit the order button again and waited... And waited.... And waited. Finally a nice gentleman answered and swiftly brought us out more dippings. The food was quite tasty. It was probably extra tasty because I was really hungry. My Cherry Limeade was amazing... As usual. read more

Ordered 3 grilled cheese cheese burgers. Worst sandwiches ever. Partially grilled on 1 side. Not grilled on the other. Cheese was not even melted. Ordered 1 without catsup and all 3 came with catsup. Not even close to what is advertised. We will not be visiting this location again. read more

Sonic Drive-In - Un-grilled grilled cheeseburger! - Burgers Near Me - Metairie, Louisiana

I ordered a cookie dough shake and received a Reese shake. Luckily I'm not allergic so no big deal. I brought it back. It appears they poured the original shake out and reused the same cup. There were peanut butter bits strictly at the bottom of the cup which could only happen if a cup was reused. Once again luckily I'm not allergic just highly disappointed. read more

Glizzy made my mouth dry. How does that even happen. I tried washing it down with chocolate milk but the chunks got stuck in my teeth and my dentures fell out. Never again. read more

the longest wait I've ever experienced at a Sonic. waited 30 mins for someone to take my order and another 30 to revived my food. The team here is either severely understaffed or has zero desire to provide basic customer service. Management needs to get it together. read more