#1 Double Smasher meal with tots and an iced tea. Drive thru was quick, and the food was hot and tasty! read more

Sonic Drive-In - #1 Double Smasher with tots - Burgers Near Me - North Platte, Nebraska

Horrible only had drive through working people are rude very unbelievable. Would never come back to this place in a milli years

Literally the most rude lady talking to me at the drive through and making me feel belittled for not knowing what they call their mixers and mistakenly called it a blizzard. I thought there was new management there or something and thought it would be a more enjoyable atmosphere. This is coming from someone who has worked 3 fast food jobs and understands the pains of difficult customers, but there was absolutely no need to be rude to me. Drove right on over to Dairy Queen. Hope this Sonic is put out of its misery soon. read more

I know it's fast food, and I'm not sure I've ever given a one star review, so I hope the feedback supports needed training or more staff or what's is needed. We stopped here on our way to Chicago because we know what to expect and enjoy a Sonic drink there were three of us, and we all got food that was room temperature at best and in the case of the corn dog and Taylor tots was closer to cold. I ate 2 Taylor tots and not even half of my corn dog and threw the rest out. My daughter couldn't finish her chicken nuggets and my husband finished his Chile dog only because we have a long road ahead of us and he was hungry. The Dr. Pepper was perfect. The order took at least 15 minutes and then to get it cold was disappointing as who doesn't love a hot corn dog once in awhile. read more

Every time I give this Sonic a chance, I always regret it. The employees are generally unprofessional and rude. The stalls are never open, but good luck figuring that out for yourself. If you're lucky enough for them to come tell you, there's a 50/50 chance they'll get snarky about it. Demanding you order in the drive thru. The last time I went there no one was even wearing a uniform. Just whatever they wear around the house, apparently. The food is hit or miss. The ice cream quality is inconsistent and Blasts often aren't mixed well and have barely any toppings. I don't accept the "understaffed" excuses either, because plenty of other places in town maintain a decent staff level and can manage adequate service despite the tough time finding employees. It's a real shame, because this place used to have good food and service over 10 years ago. read more

I generally love Sonic and my family was thrilled to see this one as we were traveling home to Arizona. Unfortunately, this was far the worst service I have ever received ANYWHERE. Not only did we wait close to 30 minutes in the drive thru (the only way to order as they weren't taking orders to bring out due to understaffing and no notice), but my order was wrong. When I asked the woman at the counter to please correct it, she told me to pull out of line and they'd get to me when they could. I told her no thank you, I would wait where I was. Her manager (I'm assuming) came out and told me to leave, that they wouldn't be serving me because I was rude. She said they would be refunding my items that they weren't giving me, but that has yet to happen. Justine - the manager who told me to leave - told me that when she read the order back to me, I said everything was correct, so any errors were my fault, not her's. She was actually the person on the speaker, taking the orders. I ordered a kid's meal with a plain burger and received a burger with everything on it. On my receipt, it says burger plain. On top of that, the food we did receive wasn't hot or fresh. Mostly cold and we ended up having to get food later down the road because this was inedible and my 8 year old didn't get her food at all. Very, very disappointed in this restaurant. Highly recommend you go anywhere else in North Platte. read more

Sonic Drive-In - She put I'd ordered a plain burger for my kid's meal and yet accused me of me being wrong and then refusing us service. - Burgers Near Me - North Platte, Nebraska

Do not stop here under any circumstances. Stalls don't work but nobody tells you. No bathrooms. No ice cream. 15 minute wait once you pay at the drive through. read more

Yes we had to wait a little bit for our food....had 4-5 cars infront of us and 2 drove off without their order but when we got to the window, the lady was very friendly & didn't show any frustration. Give people a break, times are hard right now in the world between the economy going to crap and so many people not working right now. The only negative thing I will say is that they need to change their cooking oil. Our tater tots were dark and so were our fries and they tasted like burnt oil :( Everything else was great read more

Sonic Drive-In - Tater tots fried in old or burnt oil - Burgers Near Me - North Platte, Nebraska

If zero stars was an option that's what I would give this place. They were "understaffed" according to the employee at the window, so they were only allowing drive-through. But they had no sign out indicating that so everybody pulled into a spot just to be turned away. The drive through took so long that most people left before paying or picking up their order. The food was well below average and that's on the sonic standard. Probably one of the worst travel meal experiences I've ever had read more

Firstly waited in line behind ONE car for over 20 minutes and then when ordering they made me wait forever to even order. They then got both of my drinks wrong and I kindly told them they were wrong and the girl was super rude and yelled at me saying only two people were working. She then handed me my fries that were COLD with no ketchup or ranch. I told her they were cold and she yelled at me again and screamed to the back for them to drop a large fries. 7 minutes pass and the guy hands me my fries out in the open with NO BAG!!! I then asked for ketchup and ranch and he proceeded to give me two ketchups and a marinara!! Absolutely absurd experience. Terrible service and terrible food do NOT recommend this place at all!! read more

Slowest danger service of any Sonic I have ever been to. Did a mobile order and still had to wait over twenty minutes. Pushed the button at our stall and they had lost our order. Finally flagged down and employee and told her we were still waiting. She did come back promptly with our order( which we appreciate), but it had clearly been sitting there for awhile as the food was cold and the ice in the drinks had melted. read more

We went through the drive through and ordered 2 strawberry limeades, a cherry limeade and 2 lemonades and a pretzel twist. We got through the window and the kid was already rude and after he gave us 4/5 drinks and the pretzel we told him we were missing a drink and he said "didn't I already give it to you?" No he rolled his eyes then we asked about cheese for the pretzel, he told us they didn't have cheese sauce. Now I think this is something you should inform customers of that you don't have before they pay for what they order if you don't even have it. Just overall bad service and the kid was very rude read more

This place is hit or miss. Right now it's miss. The service staff was rude and very unprofessional. Yelling at us about not ordering at the stalls. Then yelling that they are not serving food. Slamming the window after talking the money. I will not be visiting this place anytime soon. read more

Horrible service. Been to sonic 3 times in a week and each time it took well over 15 minutes to get my food at the drive through read more

Sonic Drive-In - Every time I've been to sonic I've waited 15 minutes or more to be served regardless of drive in or drive through. Horrible service - Burgers Near Me - North Platte, Nebraska

Worst sonic ever. Never stay open till stated time. Sat at corral for 15 min and then they shut lights off on me. Very rude employees . Save yourself the trouble go elsewhere. wish there was a rating lower than one star. read more

Horrible service. Waited 30 minutes, no food. Offered discount. Great. Still no food or contact for 40 minutes. Wendy's won. Bu...By... Sonic North Platte. read more

Huge fan of sonic in general, but the fact that you can not use the drive in ordering machines to get a pick up order off of the app is ridiculous. I just waited 10+ minutes for a cold burger because, "they can't run it out." Not only that, 4 cars behind me all left because the menu on the app is not even accurate. I ordered the bacon jam cheeseburger and they don't even have bacon jam. This was the absolute worst "fast" food experience i have ever had. Needless to say but don't use the sonic app to order your food unless you know no ones in the drive thru or your food might as well be thrown away and replaced with food from somewhere that can get your order out in 5 mins tops. not 25. read more

Sonic Drive-In - 6+ Car line for a pickup order? - Burgers Near Me - North Platte, Nebraska

The worst Sonic I've stopped at. After waiting 5 minutes at the drive thru speaker with no one in front of me, I ordered a cup of ice. She said " we don't sell cups of ice. " I said, "okay, I'd like a large coke, extra ice, no coke ." I understand if they need to pay or ring up a drink but she was very rude about it. If they were having ice machine issues she could have explained that but worse customer service.... read more

This sonic takes 1st prize for being the worst sonic in existence. The service was slow and the employees seemed rude and offbeat. Both of the times I visited, the drive-in stalls weren't being used for their proper use (or at all) and took up to fifteen minutes to get a reply. While just passing through NP I was hoping to get a quick treat, so I picked up my phone and put in an order. Upon arrival, my order should have been ready to go, but to my surprise it was not. I waited ten minutes before pressing the red button to question my order. When I finally got a reply, I was NOT happy. They have the audacity to tell me that they aren't using the stalls and that I would have to pull around to the menu. Thirty minutes and no apology later, I have a slushy in hand. Everybody deserves a second chance and I was craving a strawberry slushy. I placed my order online to ensure a speedy transaction. When I arrived I saw some employees outside and knew for certain I could use the stalls...(or so I thought). I pulled all the way around to the west side stalls (which apparently are used for employee parking). I pushed the red button right away to make sure my first incident didn't happen again. I guess the button doesn't matter because I sat and waited for fifteen minutes before a reply told me to pull to the east side of the building. Normally I'd drive off, but I had already paid for my order via. Sonic App. Now in a east side stall, I sat and waited another whopping ten minutes as the flashing red light mocked me. Moments later I was met face to face to be sadly informed that they were out of strawberry. At this moment, there was nothing I could do but wait. As I waited I notice multiple other orders being taken out instead of them going back and fixing mine right away. Forty-five minutes later I left with no coupons, no apology, and a different flavored slushy then I even wanted. Some type of action needs to take place because this sonic is a disgrace to the name. A change of management and a visit from corporate would probably be a good starting point. My recommendation to anybody wanting to stop here would be "don't". read more

Sonic Drive-In - Cherry flavored strawberry slush. Weird? - Burgers Near Me - North Platte, Nebraska

The service was so bad the guy had no clue what we were saying and we left because we got tired of waiting for 30 minutes. It's FAST food the food is always bad but still. I read more

This is the slowest place I've ever been in my life. Avoid at all costs if you care how your day is spent

If I could read this sonic below a one star I would. This place is so slow and the screens would not even work to place an order they were duck taping things together this is a dumb. read more

Sonic Drive-In - I have never received something in the drive-through that was half melted when they handed it to me. - Burgers Near Me - North Platte, Nebraska

Get door dash!! I want to go home after a long day at work and want food delivered!! Kearney store uses door dash!!

This store needs help! I went through the Drive-Inn...no one in front of me. Had to repeat my order to girl 3 times and she still didn't get it correct. Super Sonic Cheeseburger with ketchup, mustard, onion and Route 44 coke. She never did get the onion on the burger but, there was still lettuce and it was only a single not a double. I paid with CC and I had to ask her for it back. Then, my receipt said at the bottom...Change: $0.42...on a credit card transaction? I'll really think twice before going back here again! read more

Sweet baby Jesus. 5 min wait in the drive thru to answer the intercom. No one ahead of us..but it still took them 28+ minutes to get us 3 shakes and a coke. And there were 3 people working inside. Which gave us plenty of time to look around and see how filthy the place was. Yuck. Nope. Never again. Gross. Shudder... beware and may the odds ever be in your favor. read more

30 min in line for 2 drinks at 4pm on a saturday. worst, slowest, service ever. they didnt even get them both right. pathetic.

We figured out what we wanted, hit the red button and sat...and sat...and sat... after 10 minutes with no response, we left. We were really craving sonic on our road trip, but I guess they didn't want our money at this location read more

While this is one of my Top 10 favorite chains, the store in North Platte is a train wreak (no pun intended, considering...)! We placed a very specific order of three sandwiches, each very different. Took nearly 20 minutes to get it, just to find out that the burgers were ALL THE SAME! We asked them to fix the situation, just to get the same order back. Plus I ordered a shake, but was informed that the machine was down for maintenance, DURING THE LUNCH RUSH. Gave them the order back again, and headed for the nearest Arby's, never to come back to the NP store again! read more

Drove up in the menu. Pressed the red button nobody came for 30min. Went through the drive through and took them another 35mi. The chick fl-a in downtown heart of Denver is faster than this place. read more

The only reason I'm writing this is because your poor employee was almost in tears. She was overworked. It was understaffed. Food is inedible. Even for fast food. Not sure if someone called in sick but WTH. Thought it rude to order and then dash but waited 30 mins until we finally called someone over. (My bad) but the poor thing was running around trying to fix it all. Fries were disgusting and burger was cold to the touch. Whatever. I'll drink my watery soda and keep driving. Hey management! Manage much? Oh sry its Friday and there's line dancing to be drank. *danced Sincerely, Also a manager of a fast food restaurant read more

Slowest place ever. Ordered four grilled cheese. Waited 45 min for them. she Gave us FUCKING BREAD AND CHEESE. was not grilled at all almost barfed when taking a bite. Stay FAR AWAY from this place read more

Easily the worst Sonic I've ever been to. I like the franchise, but these guys just can't get it together. Food orders are routinely messed up. Tonight, we sat at the drive up for over 10 minutes without being able to place an order. Only one other car at the drive up window, and no customers inside. Obviously there's little interest by the staff to provide just adequate service. read more

4 cars in front of mine in the drive thru and didn't get my burger and fries for 44 minutes! Food was disgusting! Sonic needs to shut this location down! read more

Just want to say this. Since new G.m. Desirae K. has taken over things have changed greatly. I do wanna say thanks to her and Carlos and Monty for hiring me on and making me a manager. If you have a problem with anything. Please let one the employees there know and we will make things right as best as we can. We do not serve food we will not eat ourselves. And we will do our best to make your experience and meal the best out sonic that it has ever been. So please swing by. Try out the New Sonic experience. And I hope you have a Great day. A Good Afternoon. A Terrific Night. And A Wonderful Weekend read more

Horrible Service!! Waited over 15 minutes to order my food no answer kept cancelling my call so I had to pull into the drive thru to order and still took forever for my meal read more

My wife and I live here but have not been to this Sonic for a few months. On Sunday November 26 we went to eat here after going shopping. There were only a few cars in the parking lot when we got there and there was 1 or 2 more that came in after us but it took forever to get our food. We took our food home because we were tired. I made the mistake of ordering a chocolate milk shake, as I was drinking it I started finding little chunks of what t like wax in my shake. The only thing I can think of is that someone forgot to clean the ice cream machine. We will never go back, that was the nastiest food we have ever had!!! read more

I used to come to sonic all the time for their half priced drink happy hour. It's a great deal but the employee 229 Mona has ruined the experience on 2 separate occasions, she has a rude attitude and doesn't know a thing about customer service, if she is working when I go in for now on I will just leave and I suggest anyone else do the same. read more

Good food, nice service! Our meal was brought out in a timely manner. It was fresh and tasted good

Don't bother stopping here. Fryer was broken so no fries, tater tots. Messed up order, charged us wrong and took 20 minutes for all of this!

Keep Driving. Find some place else. Took a while for order, then checked for accuracy. No condiments. No napkins. No straw. Requested marinara for mozzarella sticks and "oh. We don't have any". Really? Or too lazy to walk over and get one? -- cause definitely too lazy to be polite. read more