Thank you @Ben Carter for excellent, cheerful accommodating service. I give you 10 stars. Sad to say the rest of Sonic at this location hasn't caught up to you. It was dirty! My shake was great. You deserve a raise Ben. read more

Never had a good customer service experience through the drive thru here. Employees seem like they have no soul, and no desire to be there. I dont know what the work atmosphere is at this location, but it either needs improving or I highly encourage the employees to find a new place of work if its really that terrible. I dont expect to come here again in the future. read more

Alright. I know this is probably going to seem a little petty, but today we went through the drive-thru and we forgot to ask for sauces. We went back in to get sauces and mentioned that we had just gone through the drive-thru and forgot to ask for sauces to which we were told that we would have to pay for them. We always order on the app (we had a gift debit card so we went through the drive-thru so we could use it) and the allows 3 free sauces per item. I don't really care about the money, it was like 54 cents; it's the principle! Charging for extra sauces is still pretty lame, but I kind of understand it a little. But we were just asking for something that is usually free, and I double checked in the app to make sure that it hadn't changed, and I'm frustrated that they couldn't just give us a few sauces without charging us. That is really lame! I can't, in good conscience, give anything higher than 1 star to a place that would charge for something that is usually free, regardless of the how much or, rather, how little is costs. read more

Every time I come here it is terrible. Terrible food, always lukewarm. Terrible service, slower than molasses. Drive in ambiance is fine but isn't making up for lack of everything else. Last time I was here the worker was very rude because I was concerned on whether they gave my order to somebody else. My screen said they were on their way, then it ended and said thank you for your business. But I didn't get my food, so I pressed the button to ask but they wouldn't let me finish a sentence, he kept rudely interrupting me and then hung up. I understand that perhaps they knew but the fact I couldn't even get my concern across nor reassured it was very rude. Ended up waiting over 20 minutes for 2 orders of Mozzarella sticks. read more

When sonic first opened here it was great. Had a coney dog yesterday with onion rings,. Hubby had the same. We had to come home to heat it up for a hot meal. Will never go back!!! read more

I created a yelp account just to hopefully save the next poor soul who thinks they want to go here. If you know spokane, you know fast food is a myth. This place is the poster child for Spokane fast food service. Workers have no urgency or leadership. "We'll get it done when we get it done" type attitude. 2 times i have been- both times were incredibly long wait times just to get to the window to pay. Another 7+ minutes to get our order. Workers are always angry. I almost felt guilty for making them work. I feel bad i went there because 1) it wasted my time and 2) I made them have to work, which they obviously don't want to do. read more

Ordered through Uber Eats...food was good. Ordered the Blueberry Lavender Lemonade and it was wonderful.

We were served sour ice cream in all three shakes, and our hot dogs were cold. The staff was impatient and acted like our order was an inconvenience to them. Won't go back. read more

*clicks no egg on app*.. * puts the biggest egg possible on my breakfast burrito under all of the other stuff i wanted on my breakfast burrito, and stuck to my tortilla with an absurd amount of cheese, and 2 tater tots, and about 35 pieces of sausage* read more

My fiancé and I ordered two large drinks online and when we finally got our drinks 20+ minutes later after arriving they were the wrong size and we were told they don't have the size we ordered, when we asked for a correction to a bigger size they told us we have to pay, we then had to wait 15+ minutes for a SINGLE NEW DRINK, all of that with a screaming newborn in the back of my car, would think a multi million dollar company would do better read more

Watched at drive through window as worker made my shake, only to see her scoop the ice cream back into the cup with her bare hands not once but 2 times and remove the cherry on top with fingers for who knows why then put another in it. Asked for manager and got oh I will make you another. No thanks no appetite for anything in your store any more. Needless to say got my money back and will never return this is unacceptable. Should report to health authority. read more

Usually I love coming here! But over the past month or so the customer service I have received and watched is absolutely ridiculous! I watched a worker yell at somebody in the online pick up order then throw something at him! It was absolutely disgusting. And the food has been coming out cold. They even forgot about me one time while I was waiting in the car hop after I went in and told them where I was I waited for another 15 minutes just for them to have completely forgotten about me. And don't even get me started on how many times my orders have been wrong at this rate I don't even say anything anymore because they huff and puff when I tell them I need it fix. If I payed for my extra syrups in my drink I'm going to get them! read more

Just went through the drive though and the female worker stated they did not have ice cream. Then added "do you just wanna go". Was very rude and disrespectful. read more

How does anyone serve food that is rock hard and looks like this to their customers? It's inedible and unacceptable! read more

Sonic Drive-In - Hard as a rock and burnt Chicken Slinger! - Burgers Near Me - Spokane, Washington

Went here for lunch on Wednesday because I was getting my oil changed at the dodge dealership next door. I ordered a popcorn chicken and a jalapeño double cheeseburger combo. I can honestly say this was one of worst fast food meals of my life. As soon as I started to unwrap the burger, lettuce exploded out of the wrapper as there was an overwhelming amount. The burger had no real taste to it, I felt like I was eating a pile of mush. I struggled to finish half the burger before I threw it away. The popcorn chicken was more like popcorn popcorn breading an unappetizing. I was lucky I had the afternoon off because I felt sick for the rest of the afternoon. The tater tots were the best part of the meal as it's hard to mess those up. Do yourself a favor don't resort to eating at this location as there are many other dining options in the area. read more

Served raw chicken 5 minutes ago. This is unacceptable. Please do better, raw chicken is a health hazard. read more

Sonic Drive-In - Raw chicken - Burgers Near Me - Spokane, Washington

Decent as long as you're okay with never getting napkins, sauces or utensils with your order. Like seriously you expect me to eat chili cheese tots with my fingers, and not need a napkin on top of that? Most recently I drove 20 minutes to try the new Big Dill burger but it wasn't available. So I ate the new pickle fries and some popcorn chicken. Both should have came with sauce packets but no, got to eat them dry... read more

Cold fried, again. I grew up loving Sonic. No vehicles around and the staff told me that if I wanted to smoke, I had to get in my vehicle and roll up windows. Unfortunately, I will not be returning. Sub-par food and rude service. read more

Where does Jason go on Friday the 13th when he's thirsty?? He stops by Sonics Drive In and grabs himself a cherry limeade with freshly squeezed lime to quench his thirst before heading out for tonight's festivities!! This location is easier to get to than the one located on Ruby and it also has a lot more parking available. I'm not a huge fan of their food but we definitely love their drinks, shakes or slushes!! With so many different flavor selections, fruit and candy toppings, every drink is a new experience!! This is probably our favorite location!! Good service and great drinks!! Thirst has been quenched!! Ch..ch.chh..chhhh Ah.ahh.ahhh.ahhh!! read more

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Horrible! Ordered 3 double cheeseburgers and two hotdogs with only onion. What I received was 3 regular hamburgers with no cheese and 2 hotdogs with everything!! I would not advise this location! read more

I ordered a 6 piece mozzarella sticks, only 2/6 actually had mozzarella in them. This location without fail will always make a mistake on your order read more

I went to sonic because of the app. I was ordering a sundae for my wife. One of those tough days treats. In the app there is the option for topping. One of the most simple toppings "nuts" was a option. I saw that and as silly as that sounds it is a good part of a sundae. McDonalds stopped having nuts so I stopped getting sundaes there. I added nuts to the order. Picked up the sundae and first had to remind the server for a spoon and when he returned i mentioned that there was no nuts. He said they dont have nuts. And said that's what the manager told him to say. This would be a 1 star but my wife said the taste was good. read more

I was shocked at what I saw the other night while waiting at the window for our food. A worker inside was cleaning the counters and stocking several items- She had a package of Oreos in one hand & repeatedly kept pulling out fists full of Oreos with her bare hands to stock them. I don't care how "clean" you are, it doesn't look good to customers waiting at the window for food in which they have just watched you touch with your bare hands after cleaning countertops with who knows what on them, dirty rags, chemicals etc. Definitely made me question all of the food we just got :( read more

Absolutely horrible customer service. Expect to be in the drive through for thirty minutes and then have your order off. Every time.

Just went through the drive-through. This has to be the worst food I have ever had at a drive-in. My wife and I both got the double cheeseburger. Burgers were cold cheese was cold and the buns chewy. They were either old; Somehow reheated in the microwave and then put in a drawer to serve to customers later when they were cold and therefore chewy Really disappointed. Would never go here again. Just plain awful!!! read more

We went inside to eat in. This sonic is so clean and we were so happy! Our cashier was very friendly and attentive. We had super sonic double bacon cheese burger, crispy chicken burger, and NY hotdog. And of course, we needed to get a caramel sundae for dessert. We should come back after 8pm because desserts are half off! read more

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My first time to a Sonic! Super friendly & fast. I ordered iced tea and a French fry, they were great. The fries have seasoning on them, they're tasty. They even put a mint in the bag! :) read more

Worst customer service. Drove through drive through and ordered chicken strips at night. I payed. And then watched at least 4 employees mess around in the kitchen for 13 minutes while I saw my chicken sitting on the counter. No one brought it to me. I ended up honking until someone came. Who forgets about a customer? read more

We love the Sonic brand and looked forward to enjoying the food, but we were terrible disappointed with the customer service and food at this location. We wanted to add Onion Rings to our order, but they kept replacing our side order of tots or fries with the onion rings. They didn't ask us to review our order before we purchase, luckily we caught the mistake before we paid. After getting them back on the kiosk we had to explain to two different people what we wanted. Upon receiving our food, they missed the tots and onion rings. The car hop went back inside after making excuses for the "new gal" to get the hot food we ordered. We also noticed the dipping sauce was missing for the chicken. All in all this was tasteless and disappointing visit to Sonic. We will definitely stick to the division location from now on. read more

Food was pretty bussin & the employees were friendly. Sonic just be hittin different, I'm not hearin it

Worst management ever.... Was really pissed after a recent visit... Ran into an employee later that day and spoke up about my visit,, the employee then proceeded to tell me some stories. Let's just say I will NEVER go back to this location!! read more

Had to come back to pick up the rest of our order. Double check your order before you leave. We got all the way home before we noticed one of our meals was missing. Called and got no remorse, told us to drive all the way back to the restaurant or too bad. Terrible customer service. They were super rude about the whole thing. read more

I just went thru the drive thru and ordered a brownie batter shake and a strawberry cheesecake shake. Got my order and drove off into the parking lot. Took a drink of the batter shake and it was an Oreo shake. Opened the lid and sure enough, it was Oreo. Pure white vanilla ice cream and Oreo chunks. Mind you I have gone to this sonic every week for the last 5 weeks after my pt apts, and I get the same brownie shake every time. I told her it's supposed to be brown and have brownies in it. Not Oreos. She told me "well our machines must have just been cleaned. I made it myself, so I know it's right". Well if your ice cream machines get so dirty that it turns vanilla ice cream brown, the food dept needs to be called. After discovering my shake was wrong, I looked in the strawberry cheesecake shake and it was literal soup. Not frozen at all. I just ordered 3 mins earlier and had put it straight into a thermal bag to keep it cold. End of the story, the 20 year old manager who makes way too much wouldn't replace either shake. She offered me a spoon for my soup shake. Great customer service. I or my family and extended family will no longer go to this SonIc. I see why your rating at this particular store is so terrible. Maybe the owner should take a look at his reviews and hire hard workers for a change. Take responsibility for your mistakes. You stole my money. read more

Wow... such bad service. They're terribly slow! The employees were yelling at one other and clearly have bad relationships with each other. It is a very negative environment, and it was regrettable being there. read more

I work in the food industry so I know that mistakes happen but after this I'm wondering if it's just laziness and careless attitudes from the employees. Had to repeat my order 7 TIMES and they still messed it up, took over 20 minutes to fix and messed it up again. Won't be returning. Make sure you quadruple check your food before you drive away. Clearly they don't pay attention nor do they listen. read more

The location was terrible We had to wait 40 min for our food and nobody was at the front to take our order people who orders after us who orderd hot food got there dood befor us and we only orderd drinks and we had to complane to get our drinks and the employes where clules so overall we will never go there aging read more

0 STARS IF I COULD first of all it took 10 minutes to even order my food because of the slow worker who didn't know the menu. THEN after the next 10 minutes of waiting in the drive thru we didn't get all the food we ordered. 10 people while I was ordering and trying to get my food left the drive thru because of the worst service I've ever gotten from a fast food place. Never coming again. read more

If i could leave zero stars i would. Waited over an hour for 3 soft serve ice cream cones that I ordered online. Inquired politely twice and was told it wasn't ready yet. Blonde was rude and twice as ugly as her personallity. Wont go here again. Bunch of kids. read more

Terrible service... messed up our order and lost it and then acted like it was our fault . They treated us rudely- even the manager and continued to act like it was our fault. Really bad!! read more

The every so often .50 cent corn dogs are worth maybe a nickel. They are so small, tasteless, all batter, etc. I find it hard to believe any corn dog is not worth.50 cents but they were so bad we didn't even finish them. I'd like to think it was an off night but this was the special of the day. Too small to even call them mini corn dogs. read more