Missing half my damn order when she literally repeated it back .why I only like going in the morning to be helped by the owner the owner is fantastic love her but lord her worker need to step it up I am pissed I don't have my meal read more

Its been 8 months since I went to the sonic in Springtown because the service is so horrible. I had a car in the drive through waiting when I pulled up. The teller Chole did not finish the order and wanted to know why the car was still sitting there. She said you did not take me drink order, then ordered a large cherry limeade to which the teller told her she does not know where that button was to order that and could she make a different selection. So when I pulled up to order I ordered a small shake for my granddaughter and a small cheese stick since its Mozzarella Monday. But she told me I had to pay full price because the Springtown location only uses the app. So I asked her to take it off and she said "NO" that she had already completed the order and that "I had to pay". I replied with then I can drive off or you can take it off the order. She called out for the manager and yelled, "this guy no longer wants the cheese sticks"! She opened back the window and said that will be $3.89 and snatched my card from my hand then slammed the window shut. When it opened she said "here" shoving the card and shake at me back and forth. In my opinion this place is so bad because they only seem to hire teen managers run the place and they can't seem to hire proficient employees. And don't tell me that is the world we live in today because every other Sonic I have been to is worlds above the one in Springtown. read more

HELL NO this place has a drive through and doesn't use one, how does that make sense? If doesn't work maybe put a poster or something to let us know. You don't use the drive through speaker but use the booth ones? Ice cream is good though! Edit: Can't even keep the ice cream in the cup, looks like dirt read more

Sonic Drive-In - Burgers Near Me - Springtown, Texas

Literally just got tator tots that tasted like cigarettes! Constantly gets order wrong last few times but now this?! This officially ended it for me and my family read more

Used this location for years now. The service is terrible. Orders come out wrong/incomplete 85% of the time. The food is always cold. The menu boards/kiosks are always out of order. This location is definitely in need of new management. Also, be careful paying extra, you will not be getting your change back. read more

Ordered a milkshake, expecting creamy goodness, but it came out carbonated and tasted sour. Not sure if the milk was spoiled or there was some kind of mix-up, but it was undrinkable. Definitely not what you'd expect from Sonic. Won't be ordering a milkshake here again anytime soon. read more

This Sonic is old and run down the menu boards don't work half the time. My opinion is that they should just build a new one

This owner / General Manager truly doesn't care about their business. over half the order stalls are broken, drive thru is slowest ever been to. if you do not want to maintain your business then sell it. sonic corporate would be embarrassed to have this location in their network. read more

Yesterday, we went and got a corn dog and onion rings, along with two drinks. The corn dog and drinks were fine, but the onion rings were burnt. Today, we ordered drinks. The Diet Coke was nasty. Tasted like old syrup or bad ice. read more

Simple grill cheese [ my favorite at Sonic ] . Springtown Texas Sonic can't get it right - 3 rd review - cooked to fast - scorched bead - cheese not melted read more

I was so excited to try pickle fries. I hardly ever eat Sonic but I came and they were completely out of pickle fries. I was so disappointed. I love a good fried pickle so I went back today and I was in luck or so. I thought the pickle fries were quite disappointing. They're soggy and mushy and not very flavorful. Dear Sonic, pickle fries are a great idea, but please get a better product. These were a huge failure read more

Sonic Drive-In - Sonic soggy pickle fry - Burgers Near Me - Springtown, Texas

I go here normally and I always tip but yesterday I went there and my total was $32 and i gave the girl her name was JESSICA $40 and she took the money and did not come back with a receipt or change and it really made me mad cause i would have still tipped but the fact that she just left with all the money and didn't come back made her seem like she was very desperate for money so I hope y'all don't get scammed like that cause its very disappointing that there people like that that will steal your money in your face like I said I would have tiped i just didn't like the way that she took things into her own hand. So I really hope she finally had enough money to buy her lululemon. And if I could I would have not put a single star read more

they got our order wrong 3 times and then " ran" our card which has a high balance and wasn't frozen or anything and said it " wasn't working" when we know for a fact it was. we asked if they had google pay, they said no, we asked if they could enter it manually, they said no. so we left with no drinks at all. read more

Ordered BLT with cheese... got this (see photo). Went back, they offered to remake it... after 20 mins of waiting I left. I regret tipping on my order initially. read more

If I could choose zero stars, I would have. I went through the drive through tonight and ordered a milkshake. The kid that took my card closed the window and turned his back to me for almost 10 minutes. Finally opens the window and hands me my card back with no receipt. Little strange but I get my credit card charges to my phone almost immediately, so I wasn't too concerned about the receipt (the milkshake was $5.62). Shortly after, he handed me the milkshake and I left. As I pulled out of the lot and started driving, I got ANOTHER charge sent to my phone from the same Sonic. This one was for $20.61. Soon as I got home, I called the store. I asked to speak to a manager and a person by the name of "Andrew", who said that he was an assistant manager, got on the phone. I don't think I have ever spoken to a manager (if he even was), for that matter even an employee, at a business who was as rude, immature and unprofessional as Andrew was. He told me the kid that took my order was not available, he could not find either of the charges and that maybe I should just call my credit card company. All said sarcastically with zero concern. So wait, you guys made a mistake by charging me twice, and the second order wasn't even mine, but I need to call and clean the mess up? Uh, no. However, short of wanting to go speak to this kid in person, I went ahead and called my credit card company. They asked if I spoke to the merchant, I told them I did, and I got the charge cancelled. But since Andrew wanted to act like a child about the mistake and lie, I also called Sonic Corporate and filed a complaint. Your district manager can thank you personally Andrew for treating a customer like SH*%! You are the primary reason for this review and my complaint I filed. I will never give Sonic another dime because of you. I have heard about the employees at this Sonic doing this (double charging different amounts to credit cards) and claiming the food for themselves or friends. I didn't believe it until this incident. You will eventually get caught and give Sonic a major black eye! Way to be a responsible manager. read more

Wife goes to Sonic tonight on the way home. Waits 20 mins in the drive-through line...at which point they tell her "they are know longer taken orders due to technical difficulties" This Sonic is seriously struggling!! read more

First there's a couple obvious things you should expect: 1. Its a newer sonic so high res menus and very clear drive through sound quality 2. It's Springtown and Springtown is slow and friendly. I've come to learn that food is a little less fast and a little more friendly. Alright so besides being slow tonight I decided to try the newly advertised crispy tender meal. Which comes with tots, toast and one onion ring. What I thought was a deal turned into a joke. I bought two $3.99 meals. When I opened mine I was saddened to see the most pitiful little onion ring runt, clearly the fast food gods were laughing at me, and my wife was laughing along with them, but when my wife opened her box the same quarter sized "onion ring" was smiling back at her. Come on sonic what did I do? Was I too indecisive when ordering my shakes? Did my car not fit the big truck standard? The toast was also a bit burnt and flavorless but really I couldn't get over the excuse for an onion ring I got in both meals. read more

Sonic Drive-In - Burgers Near Me - Springtown, Texas

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Almost always get what I order, I love the extra long coney dog with chili. cheese and onions. Also, like the super Sonic double cheeseburger with chili and onions. read more

We only have a few options in springtown for fast food and my daughter loves cheese tater tots. I have only been to this sonic a hand full of times but I'm done trying to make excuses on why they take FOREVER and get the order wrong. read more

EVERY. SINGLE. TIME. MY. ORDER. IS. WRONG!! No matter how many time I come here and order the same thing, my order is messed up. I'm either missing items, or I get the wrong order handed to me. You would think after the MULTIPLE times I've called and had to have my order remade, they'd start double checking orders, but no. PLEASE GET IT TOGETHER SPRINGTOWN!!! read more

Waited 25 minutes to be waited on and finally ended up leaving. They could have acknowledge we was there but nothing. Do better!!!!

Although I find a convenient going to a fast food place close enough to me I can't look past the service every time I come here. I've been to the Sonic more than 15 times and every single time there's something wrong the car hops seem less than willing to fix anything or resolve issues. I've given this place so many chances to Prove my opinion wrong but sadly it has a read more

Sonic Drive-In - Grape Slush - Burgers Near Me - Springtown, Texas

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If I could give a zero I would! Went to get some sweets tonight and my ice cream was sour and had clumps all in it. My boyfriend even asked if I had them add cookies to his milkshake because it was so clumpy. Definitely will not be going back after this read more

Worst service, every time we come here we have to go to at least 3 different bays due to them not working. VERY slow service as well. Not worth your time. read more

Would you please fix your intercom system! It's annoying whenever you cannot order correctly. Management needs to push this issue. Other than that the service and food is great! read more

Slowest service you will ever get. Also the employees here are kind of rude. Waited in line for about 45 minutes after work one night before I decided to leave. read more

This is a well-operated Sonic location. The service is fast, the orders confirmed and served by a smiling carhop. The food is consistent Sonic fare. They are extremely busy at this time, as Sonic was perfectly positioned to fit within pandemic restrictions. This location has handled the increased traffic admirably. read more

This place needs a new supervisor, because they don't answer their call buttons and they had about 8 people inside. Had to go through the drive through and then they had the audacity to ask if we wanted our change. A lot of times we leave a tip. But their car hops and drive through want to keep the change. Some don't even ask, they just take it. Your service and food are poor. The Azle Sonic is just as bad . read more

Check your order before you leave. My orders are wrong 90% of the time. Unfortunately, there are only a small handful of places to eat here in Springtown and their corporate office doesn't seem to care. read more

Absolutely disgusting every time. Cold and old food. I've given it a few chances since nothing else is open on Monday's but never again.

I like Sonic don't get me wrong, but the one in Springtown never.. ever fails to disappoint me. If I order a Route44 with lime. I never get the lime. I went today and ordered a combo with tots. Didn't get the tots and when I went back this time.. I got attitude from the lady in the speaker. What!?!? I order fries and I'll get cold hard fries. I order a breakfast burrito, I get mostly flour tortilla and almost nothing of the other ingredients. Doesn't matter day or night or weekday vs weekend. Like I said it's a nice enough place and the food could be great. Maybe there's a lot of turn over..I just don't know. Management should step in and help change what's going on there for sure. read more

Terribly managed store. I wonder how much money they lose just from people driving away from waiting way too long to order. I won't try again. It's happened far too often. Not worth the wait. read more

Sonic has kittens around the dumpster that need a good home. I'm afraid that they might get hit by a car. Somebody please help these cats.

This was the worst experience I have had at ANY SONIC. Worst service. I work in the restaurant industry and know how things should be done. Will not be stopping here again. read more

This amazing place where waitress Hailey revolutionized the fast food business with her five star scrumptious chicken tenders I recommend when you come ask for hailey read more

10/7/18 7:05PM Tonight I stopped at our local Springtown Sonic for a meal for my family. Parked at stall #28 and pressed the order button at 7:05PM. I received no help or service for 20 minutes (pressed the button 3 times while waiting) while other cars in the drive thru and car hops who had gotten there after me we're being assisted. While waiting during the 20 minutes an employee attempts to give me a shake that is not even mine because I hadn't even ordered, there was no effort made by the girl to see if I had been helped. Finally at 7:26 PM I left stall #28 and drove to the drive thru. I asked to speak to a manager, I explained what had happened and nothing was done to try and remedy the issue. He then proceeds to take my order. (2)dbl cheese burgers, and (1) single bcn cheese burger, 2 small fries and a cherry limeade. After receiving our order we check our meals and find no bacon on the burger and it was a double instead of the single that had been shown on screen. I walk it to the entrance and let one of the girls working know. (While waiting I see employees throwing something at each other while making food, laughing.) The girl comes back out with my "bacon" cheese burger and says there is bacon on it. I was unable to speak to the manager at this point, he would not come out. I pull apart the burger and find 1 single 1" long piece of bacon in the center. No offer to fix the order, no offer to add more bacon, no offer to fix anything for our wait. No receipt was given to me as well, I would love to add a receipt number if I had been given one. This Sonic in Springtown is having major issues as it has been talked about on our local community Facebook page countless times. The employees (especially manager) have very poor work ethic and customer service. read more

Absolute idiots! I suggest eating here if you don't want to receive a correct order! It's a wonderful restaurant for disappointment! They hire distracted people that don't seem to listen at all! read more

Takes FOREVER. Waited 20 min for some mozzarella sticks and a pretzel... finally had to push the button and ask again. Lost the order? Who knows... Azle Sonic is much better. read more

The service is problematic. I asked for no onions on a burger and I didn't get any veggies. Very disappointed.

Just got home with my food from Sonic Springtown. What a joke I got the 3 piece chicken meal and the chicken was like 3 seriously overcooked nuggets not strips. This is the 2nd time I ordered chicken here recently and I forgot how bad it was last time. Fool me once... most other Sonics I've been to have really pretty good chicken. This will be my last visit. Should have gone elsewhere. read more