This place is dirty, the service is awful, they are not open when they claim to be open, and they refuse to take customer complaints seriously because they do nothing to fix the problem Just read their responses to customer complaints online. read more

I've never in my life been so disgusted. After a 13 hour shift working at the hospital as a nurse - my boyfriend and I were looking for something *quick* to eat because we were both starving after work. We pulled into one of the stalls and hit the red button. After waiting 15 minutes for someone to answer us - someone finally answered over the intercom "stalls are closed, go through the drive through" to which we reply-Ed "oh come on you guys suck we've been waiting here 15 minutes already". We pulled around to the drive thru and oh goodness, retaliation followed. After ordering our food and paying we were given our food by a girl with many tattoos in on her arms. I said "thank you" and she rudely turned away and didn't reply. After opening our bag to eat because we were so hungry I unwrapped a grilled cheese to find this. The staff took a bite out of the food I paid for. I'm so grossed out, this is disgusting, unsanitary and so wrong!!!! We spent $43 and didn't take one bite out of our food. We returned home hungry and threw a giant bag of food out because lord only knows what else was done to the food in our bag. Did they spit on it? Throw items in the floor? Cough on it? Rub it on the toilet seat? Sonic review the staff you have working for you. You lost a costumer and I will absolutely tell everyone this story. And I fully intend on reporting this to the DOH. read more

Sonic Drive-In - A SANDWICH GIVEN TO ME WITH A BITE TAKEN OUT OF IT - Burgers Near Me - Staten Island, New York

Awful experience every single time. Either an hour wait in the drive in screen. Food has been incorrect the last FOUR times I've gone here. The app never works. The only success I've had from order is through Uber eats. Just awful overall. read more

We stopped here to grab something to eat at Sonic. Not a bad location. We ordered some of our usual burgers and french fries. My girl loves this place and the drinks here. Nice work crew and friendly. Cool vibes, I had no problems. read more

Here goes. Let me put a little info out there before I blast this particular Sonic. I know there'll be some who feel it's not fair to give a fast food establishment a one star being it's already low quality and such but I've been to Sonics all along the eastern seaboard and was amazed by both the speed of the employees and the how hot the food arrived each time. I knew there was a sonic on Staten Island and I have been wanting to eat at it for the longest. I was nearby and starving so figured why the hell not. I planned on feasting so I ordered the bacon cheeseburger toaster, medium onion rings, and a corn dog. I wanted my burger with mayo but instead they sent it with BBQ sauce. I also ordered a medium onion ring but instead got a small but the receipt showed I paid for a medium. I also wanted a corn dog but didn't get that either. Literally there was something wrong with every aspect of my order. While trying to order through a broken screen I figured there'd be a problem with the order seeing how the person on the other side was distracted the entire time. "SIR I WASN'T TAWKIN TO YOU UGHH". At that point I should've left. The place is ran by hood rats and that will eventually be its demise! Want sonic? Try it down south where the fatties take it seriously! read more

Sonic Drive-In - Somehow this a medium? - Burgers Near Me - Staten Island, New York

Was the one in the drive thru and look nearly 30 minutes for them to get the order wrong. Girl brushing her hair in the kitchen

This sonic is terrible. We waited 45 minutes for our order and it never came. The guy on the intercom kept telling us to wait but there is no food service. They are quick to take the money but there is no service. Please write a bad review if this continues, management needs to read this and make changes.. read more

Worst service ever got screamed and she had to most nastiest attitude and the guy we spoked to said "it's her first day give her a break". And the girl with the nasty attitude, her name is Sheena. read more

Everything was burnt and hard and dry... chicken bites fries and mozzarella sticks ... the bayonne location was wayy better than this one so sad they closed it down. Probably never having sonic ever again now lol thanks read more

Google, yelp and Sonic's main site states this location opens at 9:30am. Even their receipt says 9:30. Yet im told by the cashier they dont open til 10. This is aggravating, i placed my order through the app and show up now i gotta wait til 10 for my order. Cant cancel order or get a refund as per the app. Fix your management! Also i ordered the #15 premium burrito combo. And upon opening both my burrito all i see is eggs and cheese jalapeño and tots, where is the meat!?! And its so friggin small... i know covid and stuff but seriously? read more

Sonic Drive-In - My receipt - Burgers Near Me - Staten Island, New York

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Do not come here!! We placed an online order and drove up to the intercom, waited 5 minutes for someone to come on and tell us to go to drive thru to pick up our order. The drive thru line was so long and not moving so we went into the store to pick up. We pressed the bell for assistance, first employee came out and said give her a few minutes then never came back. Second employee completely ignored us until we told her we are here to pick up an online order. The food was terrible and cold!! The burger wrapper was all wrinkly and half opened in the bag. We asked for no mayo and they gave mayo. We asked for bbq sauce, they just gave ketchup. The inside wasnt clean either. Definitely will not be coming back. read more

I waited 14 minutes for fries that tasted two days old and a burger on a soggy effin bun that was luke warm. Like what the actual FFFFF were they doing that took sooo long and my food was disgusting. STAY FAAAARRRR AWAY!!! read more

I would give a zero star if I could. I went here tonight at 7;19. Tonight the service was horrendous. I order two sonic Reese blast which I've been getting all summer. But today the staff was goofing off yelling loudly and acting like kids which I get but not when customers are present. Which is why the product was subpar. When they finally gave me the ice cream it had huge holes straight down the middle and proceed to tell me it's normal. Well I ordered it enough to say it's not. Also no crumble Reese on top which has been the norm. So I said I'm not taking them I want a refund I was ignored. Their response was to then slam them on the counter very aggressively which isn't gonna do anything. I was so frustrated and was not gonna engage in an argument with children so I drove off paying for something I did not get. I made a corporate complaint immediately. I will also be visiting this store on Monday when hopefully an adult manager is present so I can advise them of how horrendous the night staff was and hopefully get refunded without involving my credit card company.. I suggest staying away from here at night. read more

Unfortunately this is the only sonic on Staten Island so I am forced to go here. The service is terrible, and there is almost always an employee smoking weed outside the back door on break. If possible go to any other sonic but this one. read more

Don't go here!! Their quality sucks!! Check out their new "famous" and "delicious" steakhouse burger! Look at what it's suppose to be versus what it actually is. Fail sonic!! Epic fail!...then I put it in my mouth...EPIC FAIL!!!! It tasted as though it had been dipped in sea water!...why!? Do you hate NY? read more

Sonic Drive-In - What is actually is!! - Burgers Near Me - Staten Island, New York

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They got the order wrong so.much for computer at the drive thru Windows showing u what your order is Did not even eat my burger I told them no pickles and they still add pickles I have been waiting for almost a month to try this place and my first experience was BAD I have read several reviews stating the order was totally wrong I did not believe them I believe them now !!!! I even took pictures of my food and receipt to prove my statements read more

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3rd time I have been here for ice cream and 3rd time they messed it up Ordered a butterfinger blast last time got caramel time before that cookie dough and this time banana and by the time we get home it's to late to go back and say something it's unreal and annoying ! Had to throw out the ice cream with banana in it because I hate the banana taste in ice cream.... Can you get your act together this is the last time should have went to Ralph's by my house! They don't mess up orders! read more

Open late which is always great. The server was friendly. Food was ok, not great. Some things were over-fried like the onion rings and cheddar poppers. Sonic is one of those places you must try at least once but you will probably regret it. Most of the delicious items are fried and you will feel like shit after. I really don't know what's a worse feeling the morning after drinking or the morning after sonic. Still I always come back! P.S. Get the cherry limeade!!! read more

Well tonight was my 3rd try at sonic and will be my final. Just bad fast food. Tonight was the cheese burgher and fry's, the burgher was just downright bad, easiest way to say. The fry's where not good at all. read more

Got Sonic for lunch on Friday and when I opened up the hot dog after taking a bite I happened to flip it over and saw DISGUSTING fully molded bread. Was not even compensated with anything was told "we don't have the authority to do that" when the hot dog was brought back. So disgusted will NEVER go back. read more

Sonic Drive-In - the chilli cheese dog we were served at sonic on Friday 1/4/19...... - Burgers Near Me - Staten Island, New York

This is the most disgusting place I ever ordered from. The floors were like glue since they are never mopped. There are rat traps exposed inside the restaurant (see photos below). They leave the back door open at all time at night , this is why they have rodents. The food was cold and nasty. I have had sonic before and this location needs to be shut down. They didn't have many items asked for and the lady who looked like a manger was rude and nasty because she couldn't keep up with the drive through. read more

Happened a few months ago, they decided to close early as i was on line for the drive thru. There was a traffic cone moved to the side, so i joined the line. An employee comes up to my driver side window after a few minutes of being behind 3 other cars. Holding the cone up, trying to be a smart-a** and goes,"did you move my cone, bro?" , i said , " I didnt move your cone, "bro". if it was in the way, i would continue on down page avenue". So, after this, im at the order screen, met with silence. so i pull up to the window, with a full kitchen of staff still in there, and being ignored at the window, i made eye contact with a worker, they then all fled the kitchen, shortly after The person who came up to my car came to the window with an attitude "what do you want, were closing." as if i was in the wrong, this caused me to explode, and tell the worker to go kick rocks, (not in those words). this isnt the first time they've done this as i read more reviews. the next move for this sonic should be what the bank is next to it, CLOSED DOWN AND ABANDONED!!!!! horrible service, and gross work environment. would not even recommend to a person who is deceased -10/10. Do Better. read more

I usually don't write reviews but this isn't the first time this has happen to me at this sonic location. I ordered 3 "LARGE" meals I paid a total of 40.13 and I got a 3 large cups of ketchup and mints. I usually wouldn't care but for that price I should at least get full side of large fries. read more

Sonic Drive-In - "Large" fries - Burgers Near Me - Staten Island, New York

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They updated and advertised the new hours..claimed to be open until 3am on a Saturday...arrived at 1215am only to be told they were closed at midnight...and we saw people that arrived and parked around the same time as us and they received their food while they smoked their weed in the parking lot...shithole read more

Ice cream machine was broken. Only one guy worked there. Long wait time. My sonic bacon cheese burger had lukewarm patties and lettuce that just came out of the fridge. The guy missed 2 of my orders but we decided not to go back because there was a huge line at the drive thru. However, I will give them 1 star because the guy was nice and I understood the situation he was in, but this business is surely not made for a one man show read more

I wish I could give this place negative 5 stars. Let me just say that I used to work at sonic when I was a teenager and I know how long everything needs to be cooked for in the fryer and grill and so forth. I have ordered food from here on maybe about 5 different occasions, and let me tell you that each time I received disgusting overcooked food. This Sonic is the absolute worst one I have ever bought from. Been there several times and each time hoping the food would be better quality. Waited 15 minutes the last time for a small order of fries that takes 3 minutes to cook in the fryer and the ones I received were obviously sitting in the Fry bin for at least 30 minutes. I will never eat here again. I dont know if this is an Excel Sonic or a DL Rogers Sonic (which are owned by two different Franchises) but the management needs to take a hard look at the staff and do a whole lot of firing. Or better yet quality this bad thats been going on this long has to be a problem with the upper management and they too need to be terminated. This Sonic is an absolute disgrace. Take a look at the multiple 1 star ratings that say the exact same thing I do and it will tell you not to waste your money here and go to Mcdonalds down the street instead. read more

Just tried to get breakfast at this Sonic location for the very first time ever. I was informed they can't do any transactions because the manager hasn't shown up yet to "count the drawers". It's 8:20am. Wake up manager!!! Time for worky. read more

Awful every time I go slow service and they tend to get your order wrong if you order more than three items stay away this is not a good sonic. read more

My mother in law loves Sonic and I agree it's a damn good burger, one of the best. This location is clean, staff is friendly and food was hot and good. Thank You to the local crew for doing it right read more

Usually it takes a lot longer to get your order when you go to a Sonic. I was impressed by their speed here. I was pretty happy with my chicken sandwich, tots, and honey BBQ wings too. read more

Sonic Drive-In - Burgers Near Me - Staten Island, New York

Worst Sonic I've ever been to. Food is so stale. Chicken is hard as rock. French fries are tasteless... horrible.

Worst bacon cheeseburger I ever tasted. The bacon was hard like a rock and tasted old , like it was sitting there all week. The burger patty was dry , rubbery and hard, crunchy even and tasteless. I honestly feel like it was reheated . Will not be getting food here again . I don't care how late it is , make it fresh please read more

SO SLOW!!!!!!!!! Not only were they slow but they also messed up my order. My friend ordered a Oreo cheesecake shake but they gave her a caramel shake. ALSO FORGOT MY CHERRY SLUSHY. Then forgot to give us straws. We have been here for 40 minutes! read more

Got yelled at by the girl taking my order from the drive threw. Her attitude was outrageous. When I asked to speak to the manager about the situation she just rolled her eyes and said "you are not the first person to complain about her today." (Ummmm send her home maybe?) Then the girl is behind the manager talking crap to the other employees about me. All because i said "new blast shake" and that is not okay! Because blasts and shakes are NOT the same. I then call that out to the manager and the girl walks over to the window giving me a nasty attitude, I gave my food back and took my money then proceeded to cheeburger cheeburger. How she has a job there is amazing! She gave me a death stare as a left. Typical hoodrat. read more

I've been here a bunch of times in the short time it's been open. Normally for small things like a kids meal for my son as I tend not to eat a lot of fast food. However multiple times that I've been here they get the order wrong but I am been chalking that up to it's a new location and they have new staff. However the most maddening thing that they do at this location is leave all the lights on including the sign that says drive-through open until 1130 12 o'clock A.m. while they are cleaning up. So you as a consumer, you think they are open you pull in to get something and they completely ignore you. I am literally describing knocking on the drive through window to see if they are open or not and they won't even turn around. All they have to do is turn off the sign above the drive-through window that says drive-through open and nobody's going to pull in there expecting them to be open! This literally just happened to me 10 minutes ago and it must be the third of fourth time- they don't understand if they keep treating customers like this there won't be a sonic at this location very long read more

I have never been to a fast food restaurant and had such fresh food! Service was quick and I love the roller skating thing it's so cute. !!! Double bacon cheeseburger was AMAZINGGGGGG as well as the onion rings and the corn dog ! read more

Very poor. I order the chili cheese dog #7 the bun had mole on it and the dr. Pepper i order taste like diet and water down. Horrible horrible food read more

I went there with my family a couple of months ago when it first opened up. We were very disappointed with the food. For starters, the food came out cold. The food was really no better than what you would get at a McDonald's dollar menu. On top of that, it was very pricey. We all got burgers, fries, shakes and paid close to $40.00. We could've went elsewhere and gotten much better food for less. By the way, eating in your car is highly overrated and not to mention very messy. Somehow, I pictured that it would be nostalgic like the scenes in movies from the fifties. Not really!! As for the service... Well it's basically a bunch of kids that are looking to make some extra $$. Can't really fault them for the lack of attentiveness and customer service. read more

Consistently mediocre service. Prepare to check your bags and open everything to make sure you actually received what you ordered. They'll mess up your order and lie about it to your face. Don't order more than one or two items because it confuses the workers. Go to Burger King for Burgers instead, I really only come here for drinks and tots but even that can be messed up. One time instead of tater tots I got a cup full of hot oily fried spud mash that I had to scoop with my burning fingers to eat. This time I ask for two drinks, both slush and they still couldn't get that correct. read more

My experience at Sonic was dank. The staff was lovely and attended to all of my needs. ALL OF THEM!!!! The Cirillo Group really knows how to kill it! read more