The worst sonic ive been to. Took 20 mins just to get my order taken and had to wait another 20 for my actual food. The customer service is horrible. read more

SO SLOW. Pulled into a stall and pressed the red button and waited 10 minutes until some kid came out demanding money from me and I hadn't even ordered yet. Finally went through the drive thru and waiting 20 more minutes to get to the intercom. Had to repeat myself 3 times to order ONE child's meal. The whole "experience" took 40 MINUTES. TERRIBLE read more

Waited over 20 minutes at the speaker. Had to call them on the phone to get someone to take my order. I only ordered 2 drinks and they took another 10 mins to bring the drinks our read more

Told these people 2 TIMES what we ordered after it was delivered to us. Call to explain the order was wrong twice, had someone pick it up and they gave us the wrong order AGAIN. Never dealt with such incompetence in my life. Won't ever eat here again. As far as I'm concerned 0 stars read more

1/2 price After 8 shakes are always made to order and delicious! Just wish the service was a little quicker

This is the closest Sonic to my location, and I love their food. However, this location is insanely terrible. Every time I go, the staff is pretty rude, and they mess up our food in some way, shape, or form. It is almost always cold or they forget something, and that is to be expected. However, today, it crossed the line. My family ordered 2 milkshakes, 1 master blast, and a slush. My father's blast had had a huge hole in the cup, and so he asked for another CUP. The man said okay, and he went back and made a brand new one. However, as he walked out, he LICKED the side of the plastic top of the container. There was even a white smear marking from where he had done this.. vile... action. My father didn't even want a new drink anymore, he just wanted his money back. He spoke to the manager, who sort of gave him a refund. Honestly, DO NOT go to this location. IT IS TERRIBLE! read more

Cold tots, AND given the wrong sizes of everything ordered. Seriously? You had one job. This is why fast food people don't deserve $15 an hour. read more

They very rarely have ice cream or shakes at night. Seems like they don't like to serve or use their ice cream machines past 8:30 pm. I've tried 5 times and 5 times they claim to be out of ice cream. Don't bother going to them at all. read more

So bad always so slow and they get orders wrong consistently I only order a drink they get it wrong the need to hire people who are old enough to be respectful of people's time but at the end of the day I wouldn't not recommend going there read more

If you want to wait 20 mins for cold onion rings and a leathery hotdog with the consistency of a slim Jim this is your place! It was great watching the car hop eat fries out of our kids meal (that was supposed to have tater tots) while bagging the meals. Waited another 10 mins for a fork so I could eat the chili cheese slim Jim. Can I give this location a -1?? Seriously- save your money, your sanity and your job if you have to be anywhere at a specific time. read more

I ordered a large chilly cheese fry and they basically put a small inside of a large container. I couldn't believe how much room of food they failed to serve me when I got home. That's all it takes for me to not return to an establishment, stealing my money like that. I know now to check my food and I suggest you do the same if you eat here. Be prepared to wait forever for your food also. A damn shame read more

If I could give this place 0 stars I would! This was the worst sonic experience I've ever had. My daughters corn dog was hard, she could not even bite into it as I had to rip off the outer part just to get to the hot dog. The tarot tots tasted old and were not even warm and heavily salted and the mozzarella sticks tastes like plastic. Will never be back and encourage no one to eat here! read more

Not a fan of this Sonic at all. I've had horrible experiences with pulling in and being ignored, receiving incorrect orders, and experiencing rude employees. Sometimes, we are able to pull in the drive thru and get what we need without incidence (fortunately, lately our experiences have been better), but they are very inconsistent. Make sure you pull around the correct way or they'll say that they did not know you were in the drive thru. read more

Half of their menu they were out of, and the lady was nasty because we took a couple more seconds to find something else on the menu because they were out of what we wanted read more

Nothing great ... nothing bad. Its fast food...not a sit down fine dining establishment. The shakes & malts are delicious, but it is hard to mess up ice cream. We always go to drive thru. Employee are young. I always tip them...they remember me and give pretty good service. Don't expect too much & you won't be disappointed :) read more

I usually love sonic, but I went to this location tonight for a late snack around 9pm, it wasn't very busy so I parked. I pressed the button and was asked to wait for maybe 7 minutes before someone took my order, my food was fresh and the lady who walked out to deliver it was nice but didn't have coins for change. I'll be back because it's close and sonic food is good. read more

The best way to take advantage of this location to get on the text message coupons. Sometimes there are great deals in these text messages. The service is fine, not great, not bad. The location is convenient, but has no direct access to the street. read more

What is with sonic and the mustard? Every time I order a burger it has a ton of mustard so I stopped ordering it with mustard. Last time I never even asked for some and they put the same giant portion of mustard. This time I specifically ask for no mustard and they still put on the heap of mustard. Not sure if it is a prank. read more

Why is the customer service so terrible here? I love their shakes, but if I have to deal with young "ladies" trying to yell at me, and other employees that can't seem to get anyone's order right, then I'd rather go elsewhere. I feel like the manager could care less about the way her employees conduct themselves or the quality of service here. Every time I visit, I have some sort of ridiculous problem here. Today was no different. This place is a joke. Go to Culver's instead. Their staff knows what they're doing and their ice cream is way way better. read more

If I could give no stars I would. I didn't even get to try the food but I did in the past and it wasn't that great. Wanted to give their breakfast a shot but I hit the button multiple times in the ten minutes I waited and never even had someone come on the speaker to take my order. Horrible customer service. Please do yourself a favor and never come here. read more

I went through 2 stations and neither of them worked...went to the drive through and there was 4 cars and the guy sounded rude and like he wasnt even listening to me because he kept saying "what". There were about 6 cars at the establishment including the 4 at the drive-thru. It shouldn't take that long. I drove off before getting my food because of how bad the other reviews were. read more

This is the slowest sonic in Florida. They took so long that I literally left and went to a different one. Also they have a drive thru they have no window to pick ur order up through so you have to pull over to get ur food which defeats the purpose of a drive thru. read more

Quick service and decent fast food

We wanted a quick drive thru....someone said hello..welcome.. We started to order...nothing...hello?...we wait another minute.. Nothing... We left. And we're forced to go to McDonald's.. Yuck read more

Staff was completely rude, and not knowledgeable about the menu at all I had multiple questions and basically was just told sorry I don't know. Not very happy at all with my experience, I'm a fan of sonic but unfortunately I will not be coming back to this one. read more

So always loved Sonic but this one has issues. Several times we've ordered and when we receive it, its wrong. But on Sunday July 3rd, thought we might give it another try. Had a suburban full of family headed out for a day trip. We stopped in at 10am and no one answered the drive thru. We drove around and parked and thought we would order at the picnic table location. We were greeted by a young man in a sonic uniform who informed us that he was the only one there and his manager hadn't shown up for work so he sat in his car waiting. They were supposed to open at 7 am. Poor guy had been waiting on his manager for 3 hours??? Not sure what time they finally got the store open but we opted for a different alternative. We have never had a good experience here and we keep going back hoping for improvement but not again... read more

Twice now I have gone to this sonic and have sat at a stall (because drive thru is broken) and have waited 20 minutes and still not had anyone reply to get my order. Thought maybe my stall was broken so tried another one, still no luck. Terrible service and they've forgotten major parts of my orders before. I like the location, but that's about it. Now I go to the one on SR54 and Collier Parkway and they have quick and professional service. read more

The staff really needs to get it together. Totally screwed up my order. I actually had to do the math for them to get the correct amount of change back. It was so bad I actually felt embarrassed for them. Unbelievable. read more

Bad food, horrible service! Ordered twice: dinner, then dessert. Dinner was missing my wife's order, my drink was wrong, and the Texas toast was flat and dry. They finally delivered the missing dinner and fixed the drink. The food was bad, even for Sonic. It took 10+ minutes for that order to arrive. The second order was four MasterBlasts that took 20+ minutes to arrive. The original price was $18.37, which I paid. Then it jumped to $25.20. Then Jeremy R had to come out to confirm he added one too many shakes. I had to repeat the order four times for him to get it right. Then I was billed $21.04. Then I waited and waited some more. After waiting for close to 20 minutes, I asked to talk to the manager, who was rude and short with me. I explained how my experience was really bad and she ignored me. No apologies, no offers to make anything right. Rude! My time is valuable and there are plenty of nearby restaurants who will gladly take my money. Never again! read more

Well the drive through and 3 of the stations didn't work. The food was good though. Good hot dog, hot tater tots and a nice shake. I didn't have many problems with the staff other than they seemed very short with me and never smiled even though I was trying to be friendly. read more

they gave me a drink that had a hole in the bottom. It got all over me and my car. it also took forever to get my food when there was nobody there. read more

place is a total disaster. I called there four or five times tonight and each time after a few rings someone picked up the phone and then put it back down and disconnected. I just wonder if the franchise owner or manager has any idea what the employees are doing to run business away. read more

I was super excited to get a chili cheese dog and tots, as they are my favorite. I was served a delicious looking dog by the worlds most unenthusiastic teen girl, who gave my boyfriend and I 2 napkins and never spoke a word to us. Sadly my dog was accompanied by tatertots so hard they could chip your teeth, and my boyfriends french fries looked like they had been deep fried about ten times. We politely asked the girl for ketchup and she came out about 4 times with out bringing us ketchup or extra napkins. We asked to speak to manager and was informed we had to wait because they were busy in a meeting. I'm not sure what this company's standards are, but clearly the customer isn't always first. This was by far the worst food and customer service I've had. This is the third bad experience I've had at Sonic, I won't be wasting my money or time at sonic any longer. It's not a surprise that most of the Sonics in this area have gone out of business. read more

Don't eat here. I honestly went last night since and had a cockroach in my tater tots. I would have taken a picture but was so mad and beyond disgusted. My husband ate one and it was right on the top. I pulled them out in front of the guy delivering them to car since they have a history of serving hard and cold tater tots. I asked for a manager and when She finally came out I showed her and she accused me of putting the roach in the food so I can get free food. I told them I dont even want this food..I want my money back. She refused. She said she would put fresh oil in the fryer and bring me fresh tots. I finally agreed and waited 20 mins and they finally bring the tots out and they were cold and only gave me one tot I had paid for 2. Very unprofessional at this location. While I was waiting 2 employees threw trash and flicked off a fellow co-worker in the main area in front of a family with kids. I will never eat here again.. and telling everyone I know what happened here. I would give this place zero stars if I could. read more

Sonic is sonic. Meh. The service is insanely slow and the manage is a b.

DO NOT COME HERE. I came here because ive heard good things about it. I ordered a burger with no mayo (i am allergic) and a shake, and was told to insert my card, i put it in and nothing showed on the screen, the lady stopped answering, so i left the card in for about fifteen seconds and took ot out. I then sat for 20 minutes and had to get out and ask someone what the hell was going on. We sorted it out and i placed the order and he even repeated it back with no mayo and he tells me it will be out soon. So im waiting and i cant help but notice one of the workers with a man bun is inside the kitchen smoking/vaping up a storm. I work in the restaurant industry, i know for a fact that is a violation of health code. Then, the kid walks out and pulls up next to me in a silver sedan with the windows down and explicit music BLAIRING. Anyway the meal comes out and i start to eat my burger. I was only 2 bites in when i realized my throat was closing and getting itchy. I open the burger and of course, lathered in mayo. This place is absolutely disgusting and i will never be returning to another sonic again, as they clearly don't have a care in the world for how their employees act and their customers' experience(s) dining with them. read more

About a year ago this place was great and now it's just awful. My sister and i went and ordered food and waited for around 45 minutes before we realized our food wasn't arriving so we buzzed the red button again and complained we still haven't gotten our food. The trash manager said they went to give us our food but, "didn't find our car" what kind of excuse? I mean if it was a small car we were driving, understandable, but it was a VAN. She said they would have to make our order again from scratch and wait all over again. We drove off. HORRIBLE service and trash managers. read more

Wife and I went to the Wesley Chapel Sonic tonight for the very first time. No biggy, She gat a large Carmel milk shake and I got a cherry slush. Haven't had one since I was a kid. Ordered and waited . Shortly a young fellow came out with a tray and our drinks , Rally cool kid, name of Garrett, very nice ,apologized for not having his roller skates on, he invited us back told us when he was working. earned he was a native like myself, just down right friendly. it really took my back to my days as a teenager going to drive inns with my girl friends and my buddies. Then we tried our drinks. Talk about really really taking me back to my high school days . I could not believe it. Sonic knocked it out of the park. I think we have found a new watering hole, and dining as well. Sorry we waited so long. We will be going back again and again. Thank you Sonic and thank you Garrett. My wife and I think you remind us of our younger son. Thanks again Sonic. read more

This is a great Sonic. I love the food and it's easy to get in and out. The skating car hops are really cool.

Horrible. Completely unsatisfied. My wife and I left the comfort of our bed, just to get a milkshake from this location. We decided to go through the drive-thru so we could get our shakes and go. The man that took our order was very rude while we were ordering. He did double check our order before we pulled around, but thats about as good as he did, as far as his job went. I ordered an Oreo Peanut Butter shake with nuts on top and my wife ordered a Peanut Butter and Banana shake with nuts on top. Simple, right? Well apparently not for them. We got our shakes and i paid for them, but before we left we noticed they did NOT put nuts on top of either shake, all though we were charged 30 cents each for them. I honked and got the attention of one of the car hops. He came out and apologized for the inconvenience and brought us a cup with some nuts in it. We left and got home. Thats when my wife realized that her shake was ONLY BANANA and no peanut butter. I checked mine and found it was ONLY VANILLA ICE CREAM! I finally found a HALF CRUSHED OREO AND MAYBE A QUARTER TEASPOON OF PEANUT BUTTER ON THE VERY BOTTOM OF THE CUP! Do these people not know how to make a milkshake?! NO! WE WILL NEVER BE RETURNING TO THIS LOCATION! ABSOLUTELY TERRIBLE! read more