Had a flat tire. Called roadside assistance through my ins company. Deans came up as to who was…read morecoming to change it. I have a spare that hangs on the back with a cover on it. It was extremely hot out. So when the man had changed out the tires for me I told him to just put the flat and cover in the trunk. I told him it's to hot out and when I get the flat fixed I will have them put the cover back on, not to worry. Well was informed by the garage that fixed my flat, they cannot put the cover back as it was damaged. The zipper area was ripped out of the cover liner. Now I cannot put it back on. Called Deans explained what happened. Was asked what year my car was. Told him, 2010. He said it was probably just dried out from the sun after so many years. (I don't care how old it was, you damaged it.) I stated now anyone can walk up with a lug wrench and just grab the tire. He stated they can do that with the cover on. I get that but it wouldn't as easy. Not to mention the bolts will now be exposed the weather, you know, rain, snow the things that rust out metal. I have contacted my Ins to inform them that damage was done by Deans, and they will not make it right. Maybe Deans should be taken off their list.

Had a flat tire on a Sunday in Saint Peter and AAA found someone from this shop to come change my…read moretire. My spare was just a donut and I still had 282 miles to drive to get home. The gentleman who came to my rescue not only directed me to his shop but followed the ten miles down the highway to make sure I didn't have problems till we got there where he found a good used tire and mounted it so I could make my way safely home.