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    Sonoma County Public Law Library

    5.0 (1 review)
    Open • 8:00 am - 4:00 pm

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    1 year ago

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    The Central Office - Street view

    The Central Office

    (73 reviews)

    Adore this local shop. They recycle, love dogs, and always have happy people working behind the…read morecounter. Thanks for being in Santa Rosa!

    Lester, in response to your reply, your associate was rude and defensive from the moment I called,…read moreI even thought I had a wrong number with her monotone and rude way of answering the phone and had to call back. I didn't even have time to press her for an answer. She hung up on me. You must not have read my last message to you three weeks ago as I had stated that I didn't care to point the blame at anyone as your employee was rudely defending herself and denying everything. I simply wanted to know what the next steps would be and how to solve this problem but she hung up before I could finish asking that. Then refused to answer when I called back. The last known whereabouts of that package was at your store. You told me in a private message that it was picked up at 2:30 pm but you refused to show me receipts or proof that it was picked up. You failed to answer the questions I had asked in those private messages. You failed to follow up with me to try to de-escalate this problem. But your concern about your associates feelings rather than a customer's satisfaction is very telling. I had every right to be upset. The representative from the FedEx office that I spoke with today even confirmed that you let that package sit there for three weeks. Seems like she knew you've done something like that before. Yes, this case is closed. Mystery solved. You kept our package in your office until two days ago. You can deny it all again and gaslight, but that just makes you look even worse. Please do not reply to me again. *************** I am updating my previous review because I now know what actually happened to our shipment. It's a shame that I had to find out this information on my own rather than from Lester and his associates. A FedEx 2Day envelope containing vehicle registration tags was dropped off at this location on June 16. It was supposed to arrive on June 18 but wasn't delivered until July 9. During that time, my husband and I drove the vehicle from Las Vegas to Boston with expired registration tags because the tags never arrived. We carried DMV paperwork throughout the trip and worried about being stopped in multiple states. While we were traveling, I called this location to ask why the package had not moved. Instead of looking into it, the employee was dismissive, defensive, rude, and abruptly ended the call. After the envelope was finally delivered, I contacted FedEx directly. The representative investigated the shipment and informed me that the package had never left this office and was not picked up until July 7. She also had to apologize on behalf of this office and that a payment was made for $70 for two-day shipping and received it more than three weeks later. The delay itself was bad enough. Being dismissed when I called seeking help was even worse. Had someone taken a few minutes to investigate instead of acting defensive and more concerned about their associate being questioned and ending the conversation, we would have had answers weeks earlier.

    San Francisco Passport Agency

    San Francisco Passport Agency

    (750 reviews)

    Civic Center

    Never in my life have I had such a seamless visit at any state of federal office. Took my mother in…read morelaw to get an emergency passport. The officers at the front entrance were pleasant and patient. The receptionist at the third floor where the office was at took down our appointment number and gave us a number instantly. We walked up to the first window where all documents were checked and told to have a seat. We were called to a window in less than five minutes. The process was completed within ten minutes. We were told to come back at 3:00 to pick up her passport. They allowed us to line up at 2:45 and had the passport in hand by 3:00. I complimented multiple times that they had a great system. I had went back in 2018 and got in line at 6:00AM. During a time where walk in were still taken. That was a 3 hour wait until I got to the window. This process from when we entered to when it was complete took a total of 25 minutes. It took longer to find parking than to get the passport application done. It's still best to be prepared. Paperwork in order, pictures taken beforehand. They only take contactless payment and not money orders or checks. Very simple, very seamless. Salute to the SF passport agency and all the federal officers at the door.

    I had flights booked for Thailand and Singapore and realized five days before my trip that my…read morepassport was going to expire in January. I panicked when I saw that passports need at least six months validity and started looking for ways to get it renewed quickly. I scheduled an appointment at the San Francisco Passport Agency for Thursday morning at 9:30. I took BART and walked about seven minutes to the building. When you get there, you go through security and take the elevator up to the passport agency. I was second in line and was in and out in less than eight minutes. The staff were extremely friendly, and the lady at the counter was able to expedite my passport for same-day pick up. I would have had to pick it up at 4 PM, but I couldn't stay in the city all day, so I opted to pick it up on Monday instead. One thing to note is that having all your paperwork ready is crucial. They mention everything you need online, and when I was there, a lot of people were scrambling to fill out forms on the floor. Come prepared if you want a smooth, fast experience. On Monday, I returned to pick up my passport. I was literally the only person there and was in and out in less than eight minutes. Overall, this was hands down the smoothest passport process I've ever experienced.

    Sonoma County Public Law Library - libraries - Updated September 2026

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