She helped up us greatly with our taxes . Very simple and straight forward process. Was right on…read moretime with our appointment and answered any questions we had for my wife and I .

I have been going to Consuelo for over 5 years now,and let me tell you that Consuelo is the best of…read morethe best. I can't thank her enough .She is very wise and up to date with everything. She takes her time threw our appointments and I trust her one hundred percent . Definitely recommend

The Central Office was recommended by the campus director of my school to complete my LiveScan…read morefingerprinting. I haven't had my fingerprints taken in years and the last time, I think I went to the sheriff's office in Marin County and had to return because my prints weren't clear enough. They offer walk-in LiveScan services and the small storefront on the east side of 4th Street was quiet when I dropped by this afternoon. The two employees were chatting pleasantly and greeted me right away when I entered. Rachel spotted the forms in my hand and guessed correctly that I was there to have my fingerprints taken. Sure enough, like I've experienced before, the first try was unsuccessful. I don't have pronounced ridges on my fingers apparently, but they had a gel that she asked me to rub on my hands and the 30 seconds later we were good to go. Second time was the charm! I'm happy to report that my school covered the costs, so I wasn't privy to the charges, but I was in and out in under 10 minutes. I also checked and found that they offer private mailbox services and can ship via UPS, FedEx and DHL, so the next time that I'm on that side of town, I'll definitely remember them!

Lester, in response to your reply, your associate was rude and defensive from the moment I called,…read moreI even thought I had a wrong number with her monotone and rude way of answering the phone and had to call back. I didn't even have time to press her for an answer. She hung up on me. You must not have read my last message to you three weeks ago as I had stated that I didn't care to point the blame at anyone as your employee was rudely defending herself and denying everything. I simply wanted to know what the next steps would be and how to solve this problem but she hung up before I could finish asking that. Then refused to answer when I called back. The last known whereabouts of that package was at your store. You told me in a private message that it was picked up at 2:30 pm but you refused to show me receipts or proof that it was picked up. You failed to answer the questions I had asked in those private messages. You failed to follow up with me to try to de-escalate this problem. But your concern about your associates feelings rather than a customer's satisfaction is very telling. I had every right to be upset. The representative from the FedEx office that I spoke with today even confirmed that you let that package sit there for three weeks. Seems like she knew you've done something like that before. Yes, this case is closed. Mystery solved. You kept our package in your office until two days ago. You can deny it all again and gaslight, but that just makes you look even worse. Please do not reply to me again. *************** I am updating my previous review because I now know what actually happened to our shipment. It's a shame that I had to find out this information on my own rather than from Lester and his associates. A FedEx 2Day envelope containing vehicle registration tags was dropped off at this location on June 16. It was supposed to arrive on June 18 but wasn't delivered until July 9. During that time, my husband and I drove the vehicle from Las Vegas to Boston with expired registration tags because the tags never arrived. We carried DMV paperwork throughout the trip and worried about being stopped in multiple states. While we were traveling, I called this location to ask why the package had not moved. Instead of looking into it, the employee was dismissive, defensive, rude, and abruptly ended the call. After the envelope was finally delivered, I contacted FedEx directly. The representative investigated the shipment and informed me that the package had never left this office and was not picked up until July 7. She also had to apologize on behalf of this office and that a payment was made for $70 for two-day shipping and received it more than three weeks later. The delay itself was bad enough. Being dismissed when I called seeking help was even worse. Had someone taken a few minutes to investigate instead of acting defensive and more concerned about their associate being questioned and ending the conversation, we would have had answers weeks earlier.

After the Oakland USPS cancelling my appointment without notice, I was able to get an appointment…read moresame day here at Cal. Thank you so much team for providing this service and doing it well!

Came here with my friends who had appointment for their first passport…read more It's very efficient. Appointment made about a week prior, unlike post office, where you have to make appointment at least for a month. You got there, they check all the paperwork, a very brief interview and voila, you're done!

Needed a passport ASAP for my first international trip. Passport Depot got the job done!…read more I waited until the absolute last minute and did the two week expedited service. I never had a passport before so I needed more than just a renewal. Passport Depot was incredible at making sure I had all the right documents, setting up appointments with the Postal Service, and got me my passport a week earlier than expected. Huge lift off my shoulders, the team was nice and professional. I highly recommend using Passport Depot!

We have been going to Passport Depot for years now, since they were located on Haight St. They now…read morehave a beautiful new location in Union Square. Let's be honest we never keep track of when our passport expires. Then when you suddenly book a last minute trip, you notice you're passport has expired and you're franticly trying to see how you can get it renewed before your trip. Michael and Christine take all the stress of getting an appointment and filling out paperwork for you. They expedite and streamline the renewal process for you, saving you time and stress. When you're handing over your passport to an agency, you want to make sure that they are professional, trustworthy, reliable and that everything will be handled with care and on time. They also can help you with travel Visa's and can answer any questions you may have. When I was renewing an expire passport for my mom recently, I also noticed that they have a passport card available now that works as a secondary ID, or for domestic travel if you don't have a real ID. Working with them for our passport renewals has given us peace of mind that everything will be handled properly for us in time. Great customer service. Would highly recommend.

I would give more stars if I could ! Very knowledgeable and…read morehelpful staff. I called and all my questions were answered, the people on the phone were very polite and friendly. Thank you so much for an awesome experience and service. Worth every penny.

Update: The Owner reached out to me right away and corrected the situation. He put me in touch…read morewith one of his experts Lester who was able to answer my questions. It appears what happened below is a training issue. I didn't end up going with them in the end, but I appreciated the follow up and resolving the issues. I'd consider them in the future. Original Review: Wow, the communication is horrible. I called just to ask what they do differently so I can understand the value. Quite simply the question is "Can you get the visa for me at the chinese consulate faster than if I were to go myself?" The answer was "I don't understand why you would ask that" by Katrina. Uh, because your business advertises that it provides expedited services, why wouldn't I ask that. Katrina was very defensive and not helpful at all. I guess I'm going to the consulate myself.....

Needed a visa and received in less than 10 days…read more Easy process and good communication

Entering J&V is a bit cluttered. Only a few waiting chairs available, but despite this service is…read moregreat. You pay for Min's thorough eye to catch minor things such as a missing DOB or asking for a marriage license because you changed your surname to your husband's. It took about 2 weeks to receive my VISA to China that will expire in 10 years at a $340 fee. Future travels to Asia will bring me back to J&V.

Never in my life have I had such a seamless visit at any state of federal office. Took my mother in…read morelaw to get an emergency passport. The officers at the front entrance were pleasant and patient. The receptionist at the third floor where the office was at took down our appointment number and gave us a number instantly. We walked up to the first window where all documents were checked and told to have a seat. We were called to a window in less than five minutes. The process was completed within ten minutes. We were told to come back at 3:00 to pick up her passport. They allowed us to line up at 2:45 and had the passport in hand by 3:00. I complimented multiple times that they had a great system. I had went back in 2018 and got in line at 6:00AM. During a time where walk in were still taken. That was a 3 hour wait until I got to the window. This process from when we entered to when it was complete took a total of 25 minutes. It took longer to find parking than to get the passport application done. It's still best to be prepared. Paperwork in order, pictures taken beforehand. They only take contactless payment and not money orders or checks. Very simple, very seamless. Salute to the SF passport agency and all the federal officers at the door.

Big building with lot of security. Come here ahead of your appointment to avoid delay. Third floor…read moreto passport agency. Prepare all your documents before coming, check what you need online. The staff are professional and work quickly. Way better than DMV. 1 day to renew rushed passport! Parking is easy 1 block away for $8 per hour.

These guys... wow…read more Was scheduled to travel in February, and had planned on renewing once back due to uncertainty of timing and the process, then resort renovation ran over, did not open and we did not end up traveling. Couple weeks later, unscheduled need to travel international appeared on short notice and well, now the crunch right? Not at all, quick search of reviews on Yelp and found Stephen and Aaron, just about a week start to finish for these two miracle workers. Solid, clear communication throughout, reasonable fees and a turnaround that removed all the stress around renewal and away we go! Could not have been easier or smoother. Thanks guys!!!

Stephen saved my trip in September. Just saw my passport was about to expire and my trip in…read moreSeptember is all set and paid for. Stephen got my new passport to me in a week. Awesome service from the start of the process. It was a breeze. Thanks guys for the great service!!

Thankful I came here to change my video camera to usb stick. The people here are very smart at…read morewhat they do and very knowledgeable, friendly and welcoming. Thanks again.

I do not leave negative reviews, but in this case, I am hoping to save others their time and money…read more I had an old picture of my grandfather and great grandfather that I wanted re-printed as well as an audio cassette of my mother interviewing my grandfather about his life. Both have been truly disappointing. The picture reprint is terrible quality, completely different coloring, and less clear than the original. I went back twice, to have them try to get a closer match. That was some improvement, but it did not at all match the original. I ended up paying for the pictures (with a discount for my trouble) and taking them to a different lab which was able to match the picture exactly in the first go. When I went back to a one to show them the quality of reprint I expected, and to request a refund, they were unable to do so and directed me to a manager, who I could email from their website. As for the tape recording, I received a call that the tape needed to be repaired for an additional fee. No problem there. After about a week, and a $43 charge, I excitedly brought the digital file home, only to find there was nothing more than 45 seconds of recording. Nobody mentioned how little time they were able to transfer at any point in this experience! I returned to the store, and they said they would try again, at which time they were able to get a full hour of recording. Wonderful! Well, what was to be a special birthday present for my mom, was a complete other family's recording, not my tape! So, FOR A THIRD TIME, I brought the tape back, for them to try again. Once again, I went home, only to find under a minute of recording. I called explaining my disappointment and requesting a refund. I was told the manager would call back, but I never received a call. I have now gone in to request a refund, and was directed to email the manager. The other company I used for my picture reprint, (which, in the first try, came back exactly how I would expect!) said they would absolutely let a client know that there was only a short amount of recording, before proceeding to create a digital file and would not charge anything unless the client wanted to move forward. Even then, they would only charge for the amount of tape they could transfer, not a while "blank" tape. I will update this review if and when I hear back. But for now, this has been an incredibly disappointing experience- Most disappointing is that none of this was ready for my mom's 85th birthday, which was the whole point of it all. What a waste of time and money

SO awesome to go wine tasting without leaving city limits! This complex of urban tasting rooms in…read moreSanta Rosa is a great way to enjoy the perks of wine country, without making the drive. Yes, it's lovely to visit the postcard-perfect wineries surrounded by real live vines, but when a trip to the country isn't realistic, you can pay a visit to Vintner's Square and taste the same heavenly juice from multiple wineries in an ultra-casual setting. Luckily, my best friend lives down the street so we don't even need a designated driver. Perks! MJ Lords, Sheldon, and Krutz share a nice space with full barrels lining the walls, while D'Argenzio has their own tasting room (and cafe?) next door. It's not uncommon for the winemaker to be hanging around, and it's amazing how much you can learn while drinking with the boss! The coolest part is knowing these are small production wines, typically less than 100 cases each. So if you fall in love with a certain bottle, you can take it home knowing it's truly a work of hand-man art. Luscious, liquid craftsmanship at it's best. How can you say no to that? On Thursday nights the complex transforms into a miniature block party with "happy hour" specials, live music, and a taco truck. Mark your calendar!

Fun time winetasting with bocce ball, live music and a gourmet food truck on Thursdays! $5 gets you…read more4 tastes plus a glass of your favorite. Nice place to relax without driving too far. You can buy bottles of wine to take home but they will be expensive unless you join their wine club.