She helped up us greatly with our taxes . Very simple and straight forward process. Was right on…read moretime with our appointment and answered any questions we had for my wife and I .

I have been going to Consuelo for over 5 years now,and let me tell you that Consuelo is the best of…read morethe best. I can't thank her enough .She is very wise and up to date with everything. She takes her time threw our appointments and I trust her one hundred percent . Definitely recommend

Adore this local shop. They recycle, love dogs, and always have happy people working behind the…read morecounter. Thanks for being in Santa Rosa!

Lester, in response to your reply, your associate was rude and defensive from the moment I called,…read moreI even thought I had a wrong number with her monotone and rude way of answering the phone and had to call back. I didn't even have time to press her for an answer. She hung up on me. You must not have read my last message to you three weeks ago as I had stated that I didn't care to point the blame at anyone as your employee was rudely defending herself and denying everything. I simply wanted to know what the next steps would be and how to solve this problem but she hung up before I could finish asking that. Then refused to answer when I called back. The last known whereabouts of that package was at your store. You told me in a private message that it was picked up at 2:30 pm but you refused to show me receipts or proof that it was picked up. You failed to answer the questions I had asked in those private messages. You failed to follow up with me to try to de-escalate this problem. But your concern about your associates feelings rather than a customer's satisfaction is very telling. I had every right to be upset. The representative from the FedEx office that I spoke with today even confirmed that you let that package sit there for three weeks. Seems like she knew you've done something like that before. Yes, this case is closed. Mystery solved. You kept our package in your office until two days ago. You can deny it all again and gaslight, but that just makes you look even worse. Please do not reply to me again. *************** I am updating my previous review because I now know what actually happened to our shipment. It's a shame that I had to find out this information on my own rather than from Lester and his associates. A FedEx 2Day envelope containing vehicle registration tags was dropped off at this location on June 16. It was supposed to arrive on June 18 but wasn't delivered until July 9. During that time, my husband and I drove the vehicle from Las Vegas to Boston with expired registration tags because the tags never arrived. We carried DMV paperwork throughout the trip and worried about being stopped in multiple states. While we were traveling, I called this location to ask why the package had not moved. Instead of looking into it, the employee was dismissive, defensive, rude, and abruptly ended the call. After the envelope was finally delivered, I contacted FedEx directly. The representative investigated the shipment and informed me that the package had never left this office and was not picked up until July 7. She also had to apologize on behalf of this office and that a payment was made for $70 for two-day shipping and received it more than three weeks later. The delay itself was bad enough. Being dismissed when I called seeking help was even worse. Had someone taken a few minutes to investigate instead of acting defensive and more concerned about their associate being questioned and ending the conversation, we would have had answers weeks earlier.

After the Oakland USPS cancelling my appointment without notice, I was able to get an appointment…read moresame day here at Cal. Thank you so much team for providing this service and doing it well!

Came here with my friends who had appointment for their first passport…read more It's very efficient. Appointment made about a week prior, unlike post office, where you have to make appointment at least for a month. You got there, they check all the paperwork, a very brief interview and voila, you're done!

We have been going to Passport Depot for years now, since they were located on Haight St. They now…read morehave a beautiful new location in Union Square. Let's be honest we never keep track of when our passport expires. Then when you suddenly book a last minute trip, you notice you're passport has expired and you're franticly trying to see how you can get it renewed before your trip. Michael and Christine take all the stress of getting an appointment and filling out paperwork for you. They expedite and streamline the renewal process for you, saving you time and stress. When you're handing over your passport to an agency, you want to make sure that they are professional, trustworthy, reliable and that everything will be handled with care and on time. They also can help you with travel Visa's and can answer any questions you may have. When I was renewing an expire passport for my mom recently, I also noticed that they have a passport card available now that works as a secondary ID, or for domestic travel if you don't have a real ID. Working with them for our passport renewals has given us peace of mind that everything will be handled properly for us in time. Great customer service. Would highly recommend.

Great service and very efficient. Would definitely recommend and go back. Thank you Passport Depot.read more

Update: The Owner reached out to me right away and corrected the situation. He put me in touch…read morewith one of his experts Lester who was able to answer my questions. It appears what happened below is a training issue. I didn't end up going with them in the end, but I appreciated the follow up and resolving the issues. I'd consider them in the future. Original Review: Wow, the communication is horrible. I called just to ask what they do differently so I can understand the value. Quite simply the question is "Can you get the visa for me at the chinese consulate faster than if I were to go myself?" The answer was "I don't understand why you would ask that" by Katrina. Uh, because your business advertises that it provides expedited services, why wouldn't I ask that. Katrina was very defensive and not helpful at all. I guess I'm going to the consulate myself.....

I would give more stars if I could ! Very knowledgeable and…read morehelpful staff. I called and all my questions were answered, the people on the phone were very polite and friendly. Thank you so much for an awesome experience and service. Worth every penny.

Needed a visa and received in less than 10 days…read more Easy process and good communication

Entering J&V is a bit cluttered. Only a few waiting chairs available, but despite this service is…read moregreat. You pay for Min's thorough eye to catch minor things such as a missing DOB or asking for a marriage license because you changed your surname to your husband's. It took about 2 weeks to receive my VISA to China that will expire in 10 years at a $340 fee. Future travels to Asia will bring me back to J&V.

Never in my life have I had such a seamless visit at any state of federal office. Took my mother in…read morelaw to get an emergency passport. The officers at the front entrance were pleasant and patient. The receptionist at the third floor where the office was at took down our appointment number and gave us a number instantly. We walked up to the first window where all documents were checked and told to have a seat. We were called to a window in less than five minutes. The process was completed within ten minutes. We were told to come back at 3:00 to pick up her passport. They allowed us to line up at 2:45 and had the passport in hand by 3:00. I complimented multiple times that they had a great system. I had went back in 2018 and got in line at 6:00AM. During a time where walk in were still taken. That was a 3 hour wait until I got to the window. This process from when we entered to when it was complete took a total of 25 minutes. It took longer to find parking than to get the passport application done. It's still best to be prepared. Paperwork in order, pictures taken beforehand. They only take contactless payment and not money orders or checks. Very simple, very seamless. Salute to the SF passport agency and all the federal officers at the door.

I had flights booked for Thailand and Singapore and realized five days before my trip that my…read morepassport was going to expire in January. I panicked when I saw that passports need at least six months validity and started looking for ways to get it renewed quickly. I scheduled an appointment at the San Francisco Passport Agency for Thursday morning at 9:30. I took BART and walked about seven minutes to the building. When you get there, you go through security and take the elevator up to the passport agency. I was second in line and was in and out in less than eight minutes. The staff were extremely friendly, and the lady at the counter was able to expedite my passport for same-day pick up. I would have had to pick it up at 4 PM, but I couldn't stay in the city all day, so I opted to pick it up on Monday instead. One thing to note is that having all your paperwork ready is crucial. They mention everything you need online, and when I was there, a lot of people were scrambling to fill out forms on the floor. Come prepared if you want a smooth, fast experience. On Monday, I returned to pick up my passport. I was literally the only person there and was in and out in less than eight minutes. Overall, this was hands down the smoothest passport process I've ever experienced.

These guys... wow…read more Was scheduled to travel in February, and had planned on renewing once back due to uncertainty of timing and the process, then resort renovation ran over, did not open and we did not end up traveling. Couple weeks later, unscheduled need to travel international appeared on short notice and well, now the crunch right? Not at all, quick search of reviews on Yelp and found Stephen and Aaron, just about a week start to finish for these two miracle workers. Solid, clear communication throughout, reasonable fees and a turnaround that removed all the stress around renewal and away we go! Could not have been easier or smoother. Thanks guys!!!

Stephen saved my trip in September. Just saw my passport was about to expire and my trip in…read moreSeptember is all set and paid for. Stephen got my new passport to me in a week. Awesome service from the start of the process. It was a breeze. Thanks guys for the great service!!

OMG- Jessica is everything! I had some old family video that needed to be digitized and she really…read morehelped me through the process. Embarrassed to admit that I became a little abrasive with her and her response was kind and gentle..reminded this crusty old gal what true human kindness looks like! Huge shout out to Jessica- and the shop- they do amazing work!!! Debbie

I needed to get a Live Scan done and was able to just walk in. Jessica was so sweet, helpful, and…read moremade the whole process quick and easy. Great experience!

This library is nicely organized with the "basics" of what one would expect in a library. Probably…read morethe best part about his library is the location on the edge of the Coddingtown Mall. One can pick up a movie and go to Whole Foods for your organic-whatever. Nice combo. The place has a bank of computers and a system for people to login and use the internet. I was looking for a reference book for repairing Briggs and Stratton engines, but they did not have it. It's a rather small library. They did have a book on repairing small engines - which I checked out; but it was useless as it told me stuff about how to replace the spark plug and air filters. Brilliant. Sonoma county libraries are "low end" compared to San Francisco, Santa Clara and San Diego county libraries. Wouldn't it be nice if the wineries would sponsor some kind of event once a year to pimp out our libraries? Whatever. I'm grateful to have our libraries even though they are not as generously funded as those other counties.

My experience here has been pleasant. I'm just agreeing with the mass reviews on this place here…read more The upbeat male librarian seems to be of much help.