Janet! Janet! Janet! You are a doll!! You seriously saved our butts coming in looking for a connecting hose for my mom's mobile home. You took the time and patience to find the materials needed to upgrade my mom's kitchen faucet. Everything you recommended worked perfectly. You are a gem. Thank you so much for your expertise. You are one boss lady!! read more

I had the luxury of visiting them again today and, as usual, I received excellent customer service. I also value feeling cared about.

I live near a Lowes, and if I know exactly what I want and they have a good price I often shop there. Sonora Lumber is a bigger business than it looks from the outside. The people on the inside actually ask if you need help and then give it to you. If you are trying to do a diy home repair the assistance is invaluable read more

My husband has become a big fan of this store recently. It has proved to be invaluable for picking up key items - for home and land maintenance. We've bought water sprayers for controlled burns, hefty gloves, gardening tools (the mcleod is so on point), chainsaw chains, and much more. Everyone is helpful inside here and it's conveniently located right by Grocery Outlet if you need to do a quick grocery run. There a multitude of stores in the area to stock up on household basics - but for solid customer service and well stocked aisles - support local and check out Sonora Lumber. Trust. read more

Park in the back and went in to ask about the prices on the garden dirt. No prices listed anywhere! The nasty response from the ladies at the cashier register- say we need to know which one? Well can someone come with me? There are so many and I don't which one - I have a couples of questions. Her response, well we can't help you! I turned to leave & my response what lousy customer service. She said something & I didn't quite hear it. But it was best that I left. Normally, someone is out in the back & they are available to help me. But this time I guess they wanted me to memorize the names and go back & forth to asked prices! That is not going to happen! I hate rude customer service- read more

I always find what I'm looking for and if I can't there is always somebody willing to help. Most of the time there is someone asking if I need help. Pricing isn't bad either it's convenient too where they are located. read more

Needed sandbags on New Year's Eve. They had them filled and ready to load. Even has help loading them.

I needed some knotty pine boards to replace some walls in my cabin and this place had them in stock. The employees were enthusiastic, helpful and patient. Real old fashioned small town customer service at it's finest. They cut the boards so they'd fit in my SUV, loaded me up and off I went in 15 minutes or less. read more

I have been supporting this business since 1999. This was my go to hardware store. Yesterday on November 3, 2021 I went upstairs to the lumbar department and was treated with the most disturbing & disrespectful customer service by one of the middle aged male staff. Perhaps this was not his day; however I did communicate to him that customers are generally right. I will never go back to this store as I felt threatened & not safe by the upstairs staff. I will Go to Wilco, Tractor Supply, or Lowes where I feel safe and treated with respect & sincere staff that greet you with a kind smile with a willingness to serve customers with dignity & respect. I noticed their Yelp rating is low--no wonder. Avoid this place at all costs. read more

lumber is top notch (no digging thru a bunch of bananas), prices are fair, service is quick, knowledgeable and friendly. Everything you want in a local hardware store. read more

Best lumber and hardware store in town hands down! Don't go to Lowes unless you absolutely have too. This is my first stop every time. Before I have to walk into that hell hole. read more

They have quality wood, but may try to sell you (off load) the left-over crappy wood if you don't refuse to take it. That's what happened to me. Other than that, yea, the sales dude was pretty passive aggressive. I'll shop spend my $400 on wood elsewhere the next time. read more

I have a house in Tuolumne since 2003. 2009 and 2010 I did home improvements and back then Sonora Lumber was O.K. ,wasn't the best, but it was decent. I just went there and purchased over $800 in lumber for now and later purchase another $10,000 at least, (huge deck + carport) The cashier that took our order and rang me up She mush have been sent there to serve time, it was obvious she hates her job and hates the customers she has to deal with, I had a hard time getting her to understanding my order. I was told to pull to the back When I got to the back, un like last time,it was chaos , unsure where to go, trucks scattered everywhere and No one directing anyone where to go, So I pulled to the back into a parking spot to get out to go find out where do I go, A guy told me stand by my truck and somebody will come to help. I waited and waited and waited, The guy in a 4 clad came I grabbed my order and says he would be back, I waited and waited and waited and waited and waited, I started to walk till towards the other end of the yard till find out what's going on when I see him come with a bunch of wood piled on his forklift, He asked me where I was part I told him any proceeded down to the truck. He started loading it to the back of my Truck I didn't get a very good look at what he put on there as he just slip it off of the hork live on to the bed of the truck, I got home only to find now the order was completely messed up, The lumber was a mess had all kinds in knots,chips damaged and Twisted and Warps. What a waste of money. read more

The folks upstairs in the back know their stuff; Rick the repair man has fixed three of my Passlode cordless nailers and is working on my fourth. Man of few words? Yes. Because he's busy getting it done. Mark The Bald in back upstairs always knows where stuff is; always. And he is witty. The folks in front? As to PROPANE? Janet has a PhD in propane I swear; attachments and regulators and hoses and connectors-a full library of parts. Went to Lowes: "Can help. Gotta order online," they said. Went to Orchard: they had ONE part. Took two guys to find it. (Wrong part.) Went to J.S. West: "To be safe, you should hire a plumber." Went to JANET at Sonora Lumber to attache a 20lb portable propane tank to a camping heater AND cook stove; two appliances, one tank Late in the day she stayed after to fix me up. NOBODY knows how to get it done w/ propane fittings in all of Sonora better than Janet and her full wall of parts. Hats off to all at Sonora Lumber. -Dan St. Silouan Monastery Groundskeeper, 3.27.18 read more

Best customer service in our area as far as lumber or home improvement. Always a nice place to go to get what we need. As soon as you walk in someone asks if you need help. Love this place! read more

Still the small store feel and NO big box wandering for help! Helpful, knowledgeable staff and easy to find what your looking for.

We recently completed two major construction projects, so I visited Sonora Lumber almost daily. In addition to having a thoroughly stocked store with competitive prices, the staff is second to none! Often 3-4 employees would help me during just one visit! They are knowledgeable and friendly, and definitely deserve a raise! read more

Feeling disgusted with Sonora lumber! We bought $8000 worth of wood from them. There were about 40 boards that were warped and unusable.They would not exchange them. I will not go back to them for any more wood. read more

I really like this store. They have a lot of stuff and a upstairs area with even more stuff. Some of the prices were cheaper than lowes . The employees were very helpful. I am starting to really dislike lowes so I will try to shop here more . read more

The customer service this company provides is extremely, over the top ,THE BEST around. I've gone in there twice now and needed help with my weed whacker and needed help cutting some pieces of wood. Both times I was offered the best help and wasn't charged a dime when I offered to pay for their time. You guys are the BOMB!!! read more

Sonora Lumber - Hardware Stores Near Me - Sonora, California

Came into to get some swamp cooler parts. Janet is the best!!! She is the reason I will return.knowledgeable in more than a set department. Very pleasant great personality. She must have been a manager, companies only appoint the best well rounded people!!!! Dillon and Dave's favorite employee 100/10. Need more people like Janet!! read more

The staff is superior with customer service. I have had accounts at the large home improvement stores for 25+ years. The lack of real customer service and low knowledge staff, I just seemed to get used to and accept over the years. After another frustrating visit to the large stores, I had just had it, loading cement bags and lumber by myself, while 4 different employees walk by and never offered to help. But they were happy to shag carts and text. I had been to Sonora Lumber many times for paint and different items and had good experience. I decided I was going there to get everything for my fairly large deck project. What a day & night difference. To start, they had a much larger selection of brackets for my footings than Lowes. In addition, I learned that I needed a specific type of bracket due to the type of wood I was using, that the reaction pressure treated wood has on the specific metal. ( That's where real product knowledge comes in from the staff). My wife took care of all the paint & stains. She couldn't be happier with Crysta & Michelle in the paint dept. Jim and everyone upstairs was knowledgeable and great to work with. I had enough materials, that I needed to make two separate loads. When it came to loading everything, Tim & Aaron in the yard were very helpful, picking out good material and loading it. I was happy with everyone, that's why I took there names down to specifically mention them. I know we all read a lot of reviews and sometimes I have reservations about what I read, but don't take my word for it. See for yourself. Visit Sonora Lumber and see how many times you are asked if you need help in the first 5 minutes you are there. I can say that I never needed to hunt someone down. And when I did need something else, they went and found it and brought it to me. I priced my materials list out and Sonora Lumber was competitively priced on all items. I'm not talking down the big stores. They definitely have their place and I still have their credit card. But I will go to Sonora Lumber first. I felt like they really wanted my business. read more

Went there to buy some lumber and had to deal with an older guy upstairs. He was about as useful as a wart. He was unbelievably rude and wouldn't even look up from the computer. I would have to assume he is part of the family that owns the business because I couldn't possibly see why management would keep someone employed that is so useless and rude. I'll look elsewhere for local purchases. read more

Wonderful addition to Tuolumne County. They have a great selection of hardware and gifts. The lumber is higher quality than Lowe's or Home Depot and a much broader selection. They will order what you need if they don't have it and usually it only takes a day or two. Great service with you in mind. read more

They have most everything my const. Co. Needs.all the lumber is fresh and in stock.we have been going there fot years.my only complaint is with rude employees up at the contractors desk. Need a order / pickup online system so I won't have to deal with them. read more

The customer service here has always been great. I had a humorous incident a few weeks ago when I needed a simple replacement light bulb for over my range, and there were so many choices I was lost. I felt like an idiot asking for help to pick out a light bulb. But the guys were so helpful and as it turned out, it took three of us to figure out which bulb would be the correct one and we had a good laugh over that. Sonora Lumber is also my go-to place to get pellets in the winter for my pellet stove. I drive 30 minutes out of my way to get them here as the service is so outstanding. The guys always help put the pellets in the back of my truck, every single time, and without fail they are always polite and friendly. read more