Visited this location as the Gail Gardner location was temporarily closed. Great service, friendly…read morestaff and extremely efficient.

For best results, schedule an appointment and fill out the paperwork online. (Your local library…read morehas computers). When you arrive, click on the confirmation email. The staff will text you when they are ready for you to come in. When I entered the office, it was Covid compliant. The room was full of masked walk-in patients. I was called to the desk in about two minutes, paid for my visit, and then verified insurance, etc. I was immediately taken back to the lab draw area. The phlebotomist was so efficient that I never even felt the stick. I was out the door in less than five minutes and the walk-in patients were still there. Make an appointment, people. Do a dry run to locate the facility. Review the hours online. Failure to plan on your part does not constitute an emergency on the part of the staff. I do not know the staff, nor do I remember their names. However, I am a former RN. This is a pandemic and they are risking their lives daily, hourly to provide care. I appreciate the Covid protocols and the efficient service.

SEVERELY Understaffed. Took me 2 days of trying to have my LABS completed before my annual…read moreappointment next week. LABCORP Online appointments confirmed , 2 consecutive days to have lab work completed at GailGarner Prescott AZ. Ridiculously long lines and full waiting room of fasting frustrated folks. Why make an online appointment for 9 AM??? When you may be seen 2 hours later while FASTING. A very Unpleasant experience. My complaint is with MANAGEMENT NOT with the staff, doing their job the best they can under THESE conditions. HIRE more experienced staff . . 1 LAB TECH and 1 front desk personnel is NOT enough staff to call your business a LAB.

Why is this building even open when a business could make far more use of the space inside. I…read morecalled up LabCorp and made an appointment for Wednesday 2-4-26 quite some time ago for the Prescott, location. I then made an appointment for my doctors 12 days later so that the results of the blood draw could be evaluated. Not only do I get an email but I also get a text saying that they're closed now for the whole month of February. Absolutely useless!

I've been to the Dignity YRMC Outpatient Draw Center a couple of times for blood draws. Both…read moretimes, the staff has been friendly, courteous, businesslike, and competent. If you need a fasting blood draw, prepare to show up by 7:00 a.m. for their 7:30 a.m. opening, because that's when the line begins to form. I find it much easier and faster to get blood work done there than at the SQ facility on Willow Creek Road.

This WAS a good place to get blood labs done. The phlebotomists have been good at keeping the…read moreexperience non-painful and efficient. Management / admin is sorely lacking. Unfortunately a while back they stopped having a receptionist. So if you have a problem, a question, any trouble with the computer check-in, TOO BAD. More than once, the kiosk didn't work and we waited forever until the entire waiting room cleared and refilled. So, if you MUST go here, be sure your (partial) name appears on the TV screen. Some people have resorted to entering their names multiple times just to be sure. So inefficient. Another issue is if you need to drop off a specimen, you also need to sign in and wait. So if the room is full, you SIT and WAIT just to DROP OFF a specimen! When there was a receptionist, it took a minute. Now it can be 30+ minutes! Ridiculous. And OMG after that wait, they CANCELLED the culture from the drop off. How much you bet they CHARGE $$ for that lost test. Useless! Another issue happened when my elderly family member got into the back when I ran out to get paperwork. Returned to a door slammed locked shut. He and the phlebotomist did one lab but didn't remember/know there were two. So he had to get poked 2x. I complained about the lack of receptionist and she said oh just knock (no sign says that's OK!). AND she said it's better without a receptionist and they plan to remove the windows and just make it all walls. So much for HUMAN customer care. Time for us to go elsewhere. There IS another lab right around the corner on Florence.

Simple blood draw. No reason on earth for this. I have good veins. So it's an untrained or…read moreuncaring phlebotomist. Go elsewhere if you can.

Mallorie is awesome. Go there in the middle of the day unless you need to fast. Bring a sweater.read more

They do not answer the phone. There is no staff person at the front desk. This means there's no way…read moreto ask a question prior to arrival, or to verify that your labwork was received. In all but one instance, my lab results had not been received. Isn't it time we move beyond faxing in 2026? Clearly it's not reliable. The phlebotomists are very good at what they do and provide good care. My issue is with the business model and technology they use.

HDDL has shut down unexpectedly. What a shame. Yelp wants more words in this review, so…read more.. "Baby, you don't have to rush You can leave a toothbrush At my place At my place We don't need to keep it hush You can leave a toothbrush At my place At my place"

This is the best lab in town. The wait time is non-existent... they take you back immediately and…read moreyou are out the door in less than 5 minutes. It is also the cheapest lab in town if you do not have insurance. I wouldn't go anywhere else.

I walked up to the front desk for my appointment and before I opened my mouth, I was told, "Get…read moreout of the way, I'm talking to someone else!" WHAT? She was the rudest person I've ever come across in the medical field.

I concur with one of the previous reviews, the girls at the front desk…read morewere so rude treating me, a NEW patient there like an intruder, not deserving of kindness or respect. WTH...we are not in there because we are buying ice cream. We obviously are in need of medical diagnoses and they couldn't be worse to the people coming in. I smiled, said hello and one of them said, "Did you need something?" That was the beginning. Where are their supervisors?

Several weeks ago, I arrived at the lab location across from the Flagstaff hospital. There was no…read moreone at the check-in. I tapped the screen to let staff know I had arrived. I was called in on time for my appointment so I appreciate that I didn't need to wait. That being said, it was chaos in the working area. Evidently, because of scaling back real people? all the computer work registering my physician's orders is now done where blood is drawn. Kourtney and Colleen were working that day. Whomever drew the blood was calm and professional. Whoever recorded my order into my patient file was so nervous. She didn't respond to my hello, nor my several thank you's when I departed. Whatever the situation, the person on the computer was hostile and rude because of her terror recording my visit details. When she managed eye contact, her look could have killed. I have spent too much time trying to get my blood draw results. Inexcusable to be so complicated.

I have gone to Sonora quest in Flagstaff for years without being too impressed. It was never…read moreanything awful, but long wait times were the norm and some occasional lack of flexibility. However, after a long hiatus of needing a blood draw, I had to bring my very nervous 5-year-old for some labs. The wait was no more than a couple of minutes, the waiting room was nearly empty. Robbie was absolutely amazing. He focused on her and spoke directly to my child through everything (not to me), and introduced himself and showed her a cool handshake. He reassured her and promised to be quick. He was so calm and "cool" with her. She was sooo nervous. She started fussing a bit, but as soon as he got the needle in, she realized it wasn't bad. She stopped crying and just watched, she was actually laughing at the end of it (mind you, flu shots were a wrestling match with tears last month). When he got done, her exact words were " that wasn't bad". For pediatric (or adult) blood draws, get Robbie! You won't regret it! Best blood draw experience EVER! Absolutely fantastic phlebotomist, give that guy a raise! I will come to this Sonora quest from now on because Robbie is absolutely worth traveling for.