Ted continues to service my 20+ year-old Fire Magic Grill. With the cost of new grills these days,…read moreI feel it pays to keep an older grill working and in great condition. When Ted returns my grill, it looks almost like new. He usually picks the grill up on Monday and returns it on Friday. That way, I only lose it for a week and that's great. The price is somewhat high, but over the years it's been worth it to me. I use my grill 3 to 4 times a week year-round and the fact that it's still working great after 20+ years is a huge bonus.

I have only written a handful of reviews but felt compelled to write a review following our awful…read moreexperience with BR911 and my husbands (Peter L) previous review. I have personally cleaned our barbecue stainless steel cabinet doors and drawers since they were purchased 5 years ago. They had no scratches at all. After returning from work, my husband suggested I look at the job Barbecue Rescue 911 did. I came inside and told my husband I was shocked, as he was. Actually shocked. There were scratches and grease smudges on all of the stainless steel doors and drawers. There was grease on the grill handle, grease and grime on the grill hinges and the drip pan hadn't been cleaned at all. They had left a Brillo pad on the floor, which probably explains all the scratches in the drawer and door fronts. Who uses a Brillo pad on stainless steel drawers and doors?!?! After my husband called to complain and they returned three days later (you can read his review (Peter L) of what he experienced with the owner. When he was on the speakerphone selling the job, acted like our best friend and said he does all the cleaning himself. As it turned out, the best friend "bit" was an act and him cleaning himself, that turned out to be a lie. I overheard the conversation when he returned to deal with our complaints. I was equally as shocked by the owners defensive words and tone while accepting no responsibility. Argumentative, defensive, rude and he denied everything. Before he even examine his employees work, he said that we didn't know the difference between smudges and scratches. Later, him and his assistant spent over an hour removing the smudges and trying to remove the scratches. The scratches remain. On the owners way out, I heard him snidely tell my husband, "I sent my least experienced employee especially for you." No respect for his customer after he gets paid. Customer satisfaction obviously means nothing to him. I also had to clean the tall tile backsplash and countertop behind and around the grill after they left. They left some yellow greasy liquid all over it, (See photos) and it took me an hour to clean off their mess, after they cleaned for the second time. This was the absolute worst result and experience we've had in any of the numerous services we've used over the last 10 years at this house. A horrible result by a disrespectful and dishonest owner. The name of the company should be Barbecue Disaster 911. You've been warned.

Steve did a fantastic job cleaning our grill. We hadn't used it in probably over a year due to how…read moredirty it had gotten and not having the time to give it a proper cleaning. Steve was courteous, knowledgeable and professional from the get-go and was extremely thorough in his cleaning. He also provided some helpful advice for future use moving forward. Worth the price for the time saved and the outcome! Also appreciate that this business is owner-operated. Thanks, Steve!

Very pleased with the service, grill was cleaned to expectations. Good value and would recommendread more

Had in complete an estimate on a cleaning and repair. His great communication, honesty and…read moreprofessional insight were greatly appreciated. Sounds like a grill replacement is needed, so I didn't use his cleaning/repair services. However I will in the future as needed.

In Buckeye AZ from Wyoming camping.. our grill wouldn't work.. After dealing w/ Home Depot ( which…read morewas a waste of time) & trying to fix it ourself w/no luck.. I started Googling trying to find Repair help.. I left a message w/Mr BBQ Repair.. & w/in minutes had messages & calls from them! Grill is working GREAT! Even called us to follow-up to make sure everything was working OK! TOTALLY IMPRESSED.. w/instant reply- calls & follow up!100% RECOMMEND THEM!!!

Amazing results. Our BBQ looks brand new, definitely would use them again!!! Their customer service…read moreis 5 Star.

If I want my grill cleaned I got to Ed and his brother T Cleaning Guru. When I grill caught on…read morefire, I called BBQ Cleaning Guru and they put together a deal for me that got me the exact same grill with upgraded amenities all within 6 days! Appreciate their service and work.

Robert rocked it on our grill-cleaning job. Our grill had not been cleaned for 8 years and it was…read morein bad shape. Two of the three burners were not working. From the get-go, Robert was responsive in his communication, gave us multiple texts of when he'd be there both prior and on day of. Then he worked for 4 continuous hours to completely refurbish our grill. He cleaned that thing from top to bottom and it is immaculate and almost like new. What a rock star! Highly recommend you order from him ... you will absolutely not be disappointed. He's the nicest guy and gets the job done thorough.

Robert did a great job cleaning our very dirty built-in grill. He was great at communicating with…read moreus before and during the project, arrived on time and was very professional.