Felt very welcoming to this facility. All the employees were very friendly. Definitely would…read morerecommend this place. I emailed them if they had any opening for that day and I was seen that same day.

Amazing staff easy going always leave with a peace of mind and a picture of my baby I can't wait to…read morego for baby number 2

The doctors at Coachella Valley Care are excellent--knowledgeable, caring, and attentive to their…read morepatients. Unfortunately, the same cannot be said for the office staff. I have repeatedly had to make multiple phone calls and return visits because things were not handled correctly during my initial appointment. Simple tasks seem to require constant follow-up, which is frustrating and time-consuming. I am also very concerned about the accuracy of my blood pressure readings. On two separate occasions, a male staff member recorded unusually high readings and informed me that my blood pressure was elevated. However, when my blood pressure was taken by a female staff member and when I monitored it at home as instructed by my doctor, the readings were consistently normal. This raises serious concerns about whether proper procedures are being followed. While I highly recommend the doctors, the office staff's lack of consistency and attention to detail has made my overall experience disappointing. 45 min wait time after coming 10 minutes prior to appointment time. Staff is rude and cannot draft a return to work properly if their life depended on it.

DOCTORS = AMAZING. FRONT OFFICE = DISASTER…read more I have nothing but praise for the doctors here -- truly wonderful people who care about their patients. That's the only reason I've continued coming to this practice. But let's talk about what really needs attention: the front office staff and answering service. Palm Desert and La Quinta - BOTH locations - are a mess. The front desk girls could not care less about patient service. They're rude, lazy, and completely checked out. Getting anyone to answer the phone or return a call is like pulling teeth. Need a refill on a necessary weekly medication? Be prepared to wait weeks. The answering service is a total joke. They're not helpful, they have no idea what they're doing, and all they do is pass the buck. And yes, I say all of this from experience -- I've worked front office in healthcare. I know what quality service and communication should look like, and this ain't it. This front office is failing your patients and making your practice look terrible. Either retrain them or replace them. Patients deserve better than this.

The main issue with Eisenhower Imaging Center is to schedule appointment for Imaging. The staff is…read morerude, hangs up on you ALL THE TIME. I spent more than one hour on the phone then before that 27 minutes. They keep you hanging then they hang up on you right after you say your DOB and name. WHY??? WHY IS THE STAFF SO F RUDE??? Very sad because one an appt has been made, the rest is easy. The staff at the Imaging Center is nice whether you go to Rancho Mirage or Palm Springs. It is usually an excellent service and experience. Why does Eisenhower allow the staff at the scheduling dept to be so unprofessional and rude?

Ease of appointments, walk ins available, and no waiting time. The employees are very helpful and…read morefriendly. Offices are very modern and well clean. It's one of the best imaging centers around. They have several locations to serve you. My only complaint is the make is very difficult to review your results. They say the results are on My Chart but make you have to set up an account on a separate web site, log on, and request them to sent the images to you. This delays viewing your images, and they are only available form short time. The process is not necessary. They should just post the images on my chart like it says they do. I gave them four Stars due to this extra step, which is the whole reason you go to them.

For approx. 8 years, my son has been a patient at Desert Medical Imaging (DMI) now called Halo…read moreDiagnostics. He is part of their "focal laser ablation" study. Our experience has been one of top-notch quality. ---- Unlike some reviewers here, we don't mind waiting. And--honestly, if you have cancer--goodness just wait to be seen..for pete's sake. Bring a book to read, ear buds to listen to music or whatever--play a game, do a puzzle--text some of your friends/relatives you've been meaning to touch base with.-- Lack of patience is a 'disease' we all must deal with. Things typically go real fast..but so do our minds..and this contributes mightily to this nation having a lot of people suffering with insomnia at night & anger--even rage-- during the day. --BTW: Sadly, our suicide rate is mushrooming as well. NOTE: I subtracted a star because at this point in time, we feel that Halo should have additional locations --at least in California-- where one can get C-T scans, removal of cathethers, etc. If not possible to have another branch of Halo outside of Indian Wells/Palm Springs area, then at least a medical facility that "partners" with Halo. We are traveling from northern california, paying for hotel/food--- financially, this isn't ok.

All staff is very professional even though it's changed to another business name. They are still…read morewonderful. I'm transferring my stuff though into the Eisenhower campus so I'll be doing a lot of my other scans on that campus but this place was really really good and I stopped and picked up my Medical forms and they were very kind about getting them done quickly as I waited in the waiting room maybe 10 minutes

Very happy with my care here very easy to make an appointment and the ultrasound went well. I love…read morehaving this option since I will not be having another mammogram ever. My results were read to me the same day and my doctor is happy with interpreting the results without getting a painful and damaging mammogram.

I can't say enough good things about Amber. From the very first appointment, she was incredibly…read moresweet, professional, and made me feel completely comfortable. Her energy is so calming and genuine -- you can tell she truly cares about what she does and about the families she works with. I actually came back to see her multiple times because the experience was just that good. She offered private ultrasounds while she was in school, and her level of professionalism and attention to detail was impressive. She took her time, answered questions, and made each visit feel special instead of rushed. If you're looking for someone who is kind, skilled, and truly lovely to be around during such an important time, Amber is your girl. I'm so grateful for her!

Came here often especially when i had hiccups with my insurance. Super nice and amazing customer…read moreservice from the ladies here. Highly recommend even if willing to let them practice on you! They have a lot of cute items as well that you can pick from! Also very kid friendly

Very easy to schedule appointments and communicate. If they miss your call they send you a text…read moremessage. It's a quiet and peaceful environment with calm and professional staff.

Annette is a caring individual who will go the extra mile to help people. First Steps Prenatal Care…read moreis a clinic that will also be sure that women, teenagers (male & female) and adults are educated about issues relating to parenting, diabetes,blood pressure, CPR, STD's .etc. First Steps is also located in Coachella which is one of the highest rated cities with obesity, diabetes and other health issues. This is an "all-in" clinic that will make sure you are respected and your needs are met. They also provide referrals and resources through our nonprofit and other community organization to people who may be in need of them.

This place is so unprofessional, I was scheduled for an appointment was literally outside when they…read morecalled told me they can't see me due to short staff. Previous appointment before this waited 3 hrs to be seen with an appointment. Wouldn't recommend this place they don't care for the health of your unborn babies. No stars! No understanding

I share this so women can make an informed decision regarding their care…read more I had breast cancer while I was under their care throughout my pregnancy, that went undetected. I do NOT recommended these doctors at all. I was seen primarily by Tatiana SHIDAKI for most of my pregnancy, during my third trimester I developed a palpable lump on my breast, on my Ob check up I was seen by Dr.Benitez that particular day, I let her know about the lump, first of all that whole appointment was rushed, she had her hand on the door knob while I was letting her know about the lump, she wasn't even going feel it. What she said was that it was normal to develop one during pregnancy, I said, "you aren't even going to feel it?" It was then that she felt it and said it was fine, I asked to be referred to have an ultrasound, thankfully she didn't give me any push back and she said she will send me to a outside facility to have the lump seen via ultrasound. At checkout I let the front desk know to please never have me scheduled with Maria Benitez again, she rushed the appointment. I was able to see Tatiana SHIDAKI before my delivery which was a scheduled c section and I specifically remember expressing concerns and worries and asking her, "but you will be there right?" , regarding delivery, and she said "yes". I whole heartedly feel she lied to me, she isn't even an MD, she was not going to be at the hospital when I delivered. Spoiler alert, a doctor I've never met before deliver my son via SCHEDULED c-section, no MD from AWH was there. I am extremely disappointed and I wish I would have know that they will be doing the bare minimum prenatal care. I finally get the ultrasound done AFTER my delivery at 3 weeks post partum. That is a whole other story, but the point is that this place had me in their care the whole time and missed my breast cancer, some labs were off and I wish I would of pushed to have more test done to see what was going on. Anyways I get my u/s done and they say everything's fine come back in 6months it isn't cancer. I go on about my day, but the lump kept growing, so I called AWH and requested to have a referral sent to the diagnostic office to have another ultrasound, I did not feel comfortable waiting 6 months, only three months had gone by. I did have to go in personally and have a provider look at the lump. That day I saw a new provider and thankfully she sent in the referral. When I'm finally diagnosed at 5 months post partum, Tatiana SHIDAKI called me over the phone to deliver the news and that she will refer me to an oncologist. At 7 months postpartum I went in to have my c section scar looked at and took the opportunity to express my disappointment with Tatiana. When I brought up the topic of my cancer, she says, "I don't know why they had me call you with those results since I didn't even send in the referral for the ultrasound" I was shocked, she was the provider I mainly saw for my pregnancy, I'm thinking that's why the Office had her call me to tell me I had stage 3 breast CANCER. If you are still here, thank you and please advocate for yourself, if you can, please don't come to this office, they do the bare minimum, they rush their appointments if you let them and have little to no patient care/bedside manner. Maybe my cancer could have been found sooner since the lump developed during my pregnancy maybe it wouldn't have, we will never know.

Have seen many women telling similar stories of poor patient care, dropping patients in the middle…read moreof their pregnancies. Ladies! PLEASE PROTECT YOURSELF FROM THIS OFFICE. I hope someone reports Pacini to the Medical Board soon!!!

This is our first baby and I didn't really know what to expect going into it. We brought our…read moreparents so they could watch too. What can I say, first and foremost, the employee who did our scans, Emily, was fantastic. She made the entire visit feel so comfortable and stress free. She was super patient even though our little boy was being a little shy and not wanting to move his arms out from in front of his face. She gave us a lot of options for trying to get him to move into a good position and when he did move she immediately went and captured the better scans. We ended up getting better scans than we could have imagined and the experience was amazing for us and the brand new grandparents we brought along. The room they had us in was beautiful, clean, and comfortable. There was ample seating for adults and children and you could tell the whole place was designed from the ground up to maximize comfort throughout the experience. I can't give a better review for the time we had there and the memory we have now. Thanks very much Emily, this was awesome!

Informational and patient staff. Excellent customer service and great images. Worked well with the…read moremother to be to get the right angels for a beautiful scan.