fantastic office! Everything was super clean the staff was friendly and helpful. Special shout out…read moreto Hannah my image specialist whose humor and cheerful professionalism was very important in helping calm my anxiety. I thank you Sonotec Imaging!!

Ultra Sound techs were professional, explained what they were doing thru the procedure. The place…read morewas clean. I'd recommend them.

Went back for another ultrasound to see our baby who is now 39 weeks. Had an amazing experience!…read moreMelanie assisted us and was very professional, caring and made the experience of being able to see our little one an experience we'll never forgot. Words can't express how beautiful the experience we had was thanks to Melanie and the rest of the staff at new life ultrasound!

Amazing experience for me and the wifey. Just blown away. Incredible customer service. The staff…read morewas so helpful and kind. Above and beyond !!!! . Worth every penny. I wish we found this place sooner. They were so good to my lady and our baby. And made the moment so special. We're so happy thank you guys for everything. Brea is very happy

This place is so unprofessional, I was scheduled for an appointment was literally outside when they…read morecalled told me they can't see me due to short staff. Previous appointment before this waited 3 hrs to be seen with an appointment. Wouldn't recommend this place they don't care for the health of your unborn babies. No stars! No understanding

Annette is a caring individual who will go the extra mile to help people. First Steps Prenatal Care…read moreis a clinic that will also be sure that women, teenagers (male & female) and adults are educated about issues relating to parenting, diabetes,blood pressure, CPR, STD's .etc. First Steps is also located in Coachella which is one of the highest rated cities with obesity, diabetes and other health issues. This is an "all-in" clinic that will make sure you are respected and your needs are met. They also provide referrals and resources through our nonprofit and other community organization to people who may be in need of them.

The doctors at Coachella Valley Care are excellent--knowledgeable, caring, and attentive to their…read morepatients. Unfortunately, the same cannot be said for the office staff. I have repeatedly had to make multiple phone calls and return visits because things were not handled correctly during my initial appointment. Simple tasks seem to require constant follow-up, which is frustrating and time-consuming. I am also very concerned about the accuracy of my blood pressure readings. On two separate occasions, a male staff member recorded unusually high readings and informed me that my blood pressure was elevated. However, when my blood pressure was taken by a female staff member and when I monitored it at home as instructed by my doctor, the readings were consistently normal. This raises serious concerns about whether proper procedures are being followed. While I highly recommend the doctors, the office staff's lack of consistency and attention to detail has made my overall experience disappointing. 45 min wait time after coming 10 minutes prior to appointment time. Staff is rude and cannot draft a return to work properly if their life depended on it.

DOCTORS = AMAZING. FRONT OFFICE = DISASTER…read more I have nothing but praise for the doctors here -- truly wonderful people who care about their patients. That's the only reason I've continued coming to this practice. But let's talk about what really needs attention: the front office staff and answering service. Palm Desert and La Quinta - BOTH locations - are a mess. The front desk girls could not care less about patient service. They're rude, lazy, and completely checked out. Getting anyone to answer the phone or return a call is like pulling teeth. Need a refill on a necessary weekly medication? Be prepared to wait weeks. The answering service is a total joke. They're not helpful, they have no idea what they're doing, and all they do is pass the buck. And yes, I say all of this from experience -- I've worked front office in healthcare. I know what quality service and communication should look like, and this ain't it. This front office is failing your patients and making your practice look terrible. Either retrain them or replace them. Patients deserve better than this.

Very happy with my care here very easy to make an appointment and the ultrasound went well. I love…read morehaving this option since I will not be having another mammogram ever. My results were read to me the same day and my doctor is happy with interpreting the results without getting a painful and damaging mammogram.

I can't say enough good things about Amber. From the very first appointment, she was incredibly…read moresweet, professional, and made me feel completely comfortable. Her energy is so calming and genuine -- you can tell she truly cares about what she does and about the families she works with. I actually came back to see her multiple times because the experience was just that good. She offered private ultrasounds while she was in school, and her level of professionalism and attention to detail was impressive. She took her time, answered questions, and made each visit feel special instead of rushed. If you're looking for someone who is kind, skilled, and truly lovely to be around during such an important time, Amber is your girl. I'm so grateful for her!

Great experience! Cassandra was amazing at our ultrasound! Due to covid my husband wasn't allowed…read moreto go to any ultrasounds or doctors appointments and unique ultrasound made it possible for him to come and see our baby together ;) Clean facility and great set up to see the baby! We also got the cute stuffed animal with our lil ones heartbeat in it! Would definitely recommend!

Place was nice, clean and friendly. They walked me through what would happen since I was doing a…read moretransvaginal ultrasound. They kept explaining every step to make sure I was comfortable. During the ultrasound there were two techs in the room and one seemed like a student and didn't know much and kept looking at the other tech for help and the second tech did seem knowledgeable she was able to find the gestational sack right away but the appointment felt rushed and they didn't take measurements of the gestational sac or anything else they only guessed how far along I was based on what they saw. So idk what I'm actually measuring. Now I'm must wait to see if hopefully this pregnancy progresses or not when I go back for a follow up in 10-14 days.

My experience at sono baby was delightful. The girls were beyond sweet and welcoming. They were…read morepatient when baby wasn't cooperating and tried their best to get him to move around. Overall great experience and would definitely recommend!

We recently came in to for our gender peak. We absolutely loved the place. So welcoming to families…read moreand kids. We can't wait to hopefully come back in the future. Highly recommend. Staff was amazing

I share this so women can make an informed decision regarding their care…read more I had breast cancer while I was under their care throughout my pregnancy, that went undetected. I do NOT recommended these doctors at all. I was seen primarily by Tatiana SHIDAKI for most of my pregnancy, during my third trimester I developed a palpable lump on my breast, on my Ob check up I was seen by Dr.Benitez that particular day, I let her know about the lump, first of all that whole appointment was rushed, she had her hand on the door knob while I was letting her know about the lump, she wasn't even going feel it. What she said was that it was normal to develop one during pregnancy, I said, "you aren't even going to feel it?" It was then that she felt it and said it was fine, I asked to be referred to have an ultrasound, thankfully she didn't give me any push back and she said she will send me to a outside facility to have the lump seen via ultrasound. At checkout I let the front desk know to please never have me scheduled with Maria Benitez again, she rushed the appointment. I was able to see Tatiana SHIDAKI before my delivery which was a scheduled c section and I specifically remember expressing concerns and worries and asking her, "but you will be there right?" , regarding delivery, and she said "yes". I whole heartedly feel she lied to me, she isn't even an MD, she was not going to be at the hospital when I delivered. Spoiler alert, a doctor I've never met before deliver my son via SCHEDULED c-section, no MD from AWH was there. I am extremely disappointed and I wish I would have know that they will be doing the bare minimum prenatal care. I finally get the ultrasound done AFTER my delivery at 3 weeks post partum. That is a whole other story, but the point is that this place had me in their care the whole time and missed my breast cancer, some labs were off and I wish I would of pushed to have more test done to see what was going on. Anyways I get my u/s done and they say everything's fine come back in 6months it isn't cancer. I go on about my day, but the lump kept growing, so I called AWH and requested to have a referral sent to the diagnostic office to have another ultrasound, I did not feel comfortable waiting 6 months, only three months had gone by. I did have to go in personally and have a provider look at the lump. That day I saw a new provider and thankfully she sent in the referral. When I'm finally diagnosed at 5 months post partum, Tatiana SHIDAKI called me over the phone to deliver the news and that she will refer me to an oncologist. At 7 months postpartum I went in to have my c section scar looked at and took the opportunity to express my disappointment with Tatiana. When I brought up the topic of my cancer, she says, "I don't know why they had me call you with those results since I didn't even send in the referral for the ultrasound" I was shocked, she was the provider I mainly saw for my pregnancy, I'm thinking that's why the Office had her call me to tell me I had stage 3 breast CANCER. If you are still here, thank you and please advocate for yourself, if you can, please don't come to this office, they do the bare minimum, they rush their appointments if you let them and have little to no patient care/bedside manner. Maybe my cancer could have been found sooner since the lump developed during my pregnancy maybe it wouldn't have, we will never know.

Have seen many women telling similar stories of poor patient care, dropping patients in the middle…read moreof their pregnancies. Ladies! PLEASE PROTECT YOURSELF FROM THIS OFFICE. I hope someone reports Pacini to the Medical Board soon!!!