I had occasion to have Xrays today that were difficult, at best, to endure. The tech who did the…read moretesting couldn't have been more empathetic, kind, careful, or helpful. Thank you. Ronnie in your Palm Desert office. The staff who checked me in and assisted with wheel chair service were also, without exception, kind and helpful. Kudos to one and all. Jean Stephens

Takes forever to check in. I waited 30 minutes to even get a call back to desk. Looks like lots…read moreof people are working, but no one at the desks. I don't understand what they have to do to check you in for an appointment. Finally got called and had to sit in another room They were much more efficient when they were on Fred Waring.

All staff is very professional even though it's changed to another business name. They are still…read morewonderful. I'm transferring my stuff though into the Eisenhower campus so I'll be doing a lot of my other scans on that campus but this place was really really good and I stopped and picked up my Medical forms and they were very kind about getting them done quickly as I waited in the waiting room maybe 10 minutes

I had a scheduled and confirmed MRI appt yesterday. Unfortunately they didn't have what they needed…read moreto perform the MRI. The entire staff was apologetic and very nice. I understand things can occur. This MRI required of me, to abstain from Intimacy with my wife for 72 hours and to fast from midnight until the procedure. Okay not a big deal, nothing to get angry about. Here is where it gets worse!!! I called the next day to reschedule and the automated answering service said they were busy and would answer when available. After being on an automated hold call with music for over one hour without anyone picking up the call, their system ended the call. To me that's way way worse than an honest mistake which occurred at my original appt. What do you think? I had to edit this review, as obviously I needed to call back after their system ended my call without answering. So on my second call, again I've been on automated hold again. I'm over an hour again of hold time to reschedule my appt that was postponed by Halo not me. You'll never guess what happened. Yes you guessed it! Same thing occurred on this call!!! Over an hour and their system ended the call. No patient should ever have to wait 2 hours to talk to a live person to make an appt for a medical procedure. That's an indication that the patient is of no concern to the provider. It is a reflection of their professionalism. It should also cause concern for the rest of their ability in other aspects of their business to provide professional service. My new rating is 1

This is not OPEN MRI as the name implies, it is actually Health Scan Imaging. They do have a stand…read moreup MRI. I would also like to add that this is one of the friendliest & most accommodating staff I have run across in the medical industry. Many thanks & kudos!!!

Went to Desert Medical Imaging to redo a previous hip injection that was performed incorrectly…read more Once Dr. Feller finished with the proper procedure, I was amazed at how well my hip felt, many years have passed since it felt so good. The doctor even called me at home the next day to check on me. The office staff here was professional and very caring for my issue and took great care of me from start to finish. Took me on ON TIME too!

The main issue with Eisenhower Imaging Center is to schedule appointment for Imaging. The staff is…read morerude, hangs up on you ALL THE TIME. I spent more than one hour on the phone then before that 27 minutes. They keep you hanging then they hang up on you right after you say your DOB and name. WHY??? WHY IS THE STAFF SO F RUDE??? Very sad because one an appt has been made, the rest is easy. The staff at the Imaging Center is nice whether you go to Rancho Mirage or Palm Springs. It is usually an excellent service and experience. Why does Eisenhower allow the staff at the scheduling dept to be so unprofessional and rude?

Ease of appointments, walk ins available, and no waiting time. The employees are very helpful and…read morefriendly. Offices are very modern and well clean. It's one of the best imaging centers around. They have several locations to serve you. My only complaint is the make is very difficult to review your results. They say the results are on My Chart but make you have to set up an account on a separate web site, log on, and request them to sent the images to you. This delays viewing your images, and they are only available form short time. The process is not necessary. They should just post the images on my chart like it says they do. I gave them four Stars due to this extra step, which is the whole reason you go to them.

So nice and professional... Made the experience pleasant and painless... I highly recommend...read more

When your telephone rescheduling takes longer than the exam, something needs to change. They have…read moremy records, yet continued with repetitive, inconsequential questions. ​

fantastic office! Everything was super clean the staff was friendly and helpful. Special shout out…read moreto Hannah my image specialist whose humor and cheerful professionalism was very important in helping calm my anxiety. I thank you Sonotec Imaging!!

Ultra Sound techs were professional, explained what they were doing thru the procedure. The place…read morewas clean. I'd recommend them.

fast, professional, clean…read more I was able to be seen here for a worker comp injury and for a personal problem. Staff members are very nice; providers are professional and knowledgeable. Exactly what I needed.

When Carbon Health first opened, I was excited by the idea of an urgent care where you could…read moreactually make an appointment. It seemed like a great alternative to sitting in a waiting room for hours or trying to time your visit to Eisenhower Urgent Care during a slower period. Unfortunately, the experience has gone steadily downhill since my first visit. The bedside manner of many of the NPs and PAs is disappointing. You get about five minutes of their time, and it often feels like they aren't interested in truly listening to your concerns. Instead, they seem eager to fit you into a predetermined diagnosis. If you don't present with one specific symptom, they quickly dismiss the possibility of what you think might be wrong--even though people can experience the same illness in very different ways. The medical assistants haven't been much better in my experience. During my most recent visit, the MA smelled strongly of cigarette smoke and barely spoke to me. I'll never understand why some people choose careers that require working closely with patients when they seem to have little interest in interacting with people. Unfortunately, this hasn't been limited to just one office. The La Quinta location has been just as disappointing. Across both locations, the staff often come across as though they'd rather be anywhere else than at work. Trust me--we don't want to be there either. Patients aren't visiting urgent care for fun; we're there because we're sick, worried, or uncomfortable. The least we can expect is to be listened to and treated with a basic level of care and empathy. If you have a choice, I would recommend Eisenhower Urgent Care instead. In my experience, their staff takes the time to listen, treat patients with respect, and make sure concerns aren't simply brushed aside.

I'm headed there on Monday for full MRI with contrast hoping they'll fit me in. I have severe pain…read morein my Swollen armpit going on the fourth year undiagnosed until I met up with Dr. Stephanie Yao Something is terribly wrong in my armpit artery . . .

Wow, can't say enough about the imaging center. They help me determine whether I had prostate…read morecancer through their imagining protocol. I returned one year later to make sure I was free of tumors. This is a great option, should you have prostate cancer vs cutting or needle biopsies. I have told all my older friends to at least call to check out this treatment if you need to check for prostate tumors or remove them without the possibility of prostrate surgery Dennis.

Beyond dirty Beyond rude…read moreBeyond incompetent The name is mis-given, not a place of angelic presence whatsoever. It is one thing to pay $1,275.00 for a full body MRI in a closed tube for one hour, but to be tortured from point of entry to a place so dirty, it boggles the mind how the 'grimy' front door remains open to the public! Words cannot express the painful experience of being 'attacked' by three staff personnel and having to call my spouse for support. Upon reading some prior complaints, it appears I wasn't alone. My only saving grace is that I walked... flew... out of there before suffering further distress. Not even a professional call-back from the office manager apologizing for this unexpected nightmare.

BILLING FRAUD A copy…read moreof a medical record is set by the California medical records release law. not to exceed 25,--. Halo demanded 300 USD from me. They are not giving me the copy, holding it hostage, waiting for the ransom of 300 dollars. i reported it to my insurance, inspector general, and will report to several more. the medical record is an ultrasound film review. It is unknown if it is accurate, truthful, or even realiable, as Halo Diagnostics apparently practices billing fraud. The large number of negative reviews on Yelp suggest this business cares less about service quality.