Well , I guess I see why there are low star ratings. We were all checked in and waiting. I overheard the staff asking each other if the doctor ( The one that gives the hearing test) was coming in today. I assume they were trying to call him/her. Then I later hear them saying the doctor is not coming in. So now everyone who had an appointment for today was cancelled. The doctor could not make a simple phone call in the morning to a staff member telling them he/she won't make it in today? This way, the staff could have called and let the patients know they would have to reschedule instead of having them driving into the office and then finding out. As for the receptionist working that day, she was very professional and sympathetic. Very outstanding!! I would give her 5 stars. Too bad Yelp doesn't give a rating system for the staff members. read more

I made an appointment for my mother 10 days before she's 83 years old. Got there on time and waited 30 minute for the hearing professional to arive. but never did. Staff told us to they are not showing up today, so they made us come back two day later. Gas at $6 what a joke this place is. (time, money and effort) Go to Pasadena to Ear and hearing 626-314-3733 Cleaner office, Friendlier staff, Updated technology. The acutaly show for work. Just better experience. read more

First of all, they kept rescheduling and postponing my mom's appointment three times without giving us a reason. It was postponed from February all the way to April. Then, two days before her 3rd (rescheduled) appointment, they canceled it again, saying they don't accept her insurance. Why couldn't they tell us that the first time they postponed her appointment? We waited so many months, and my mom can't hear at all without a hearing aid. Very unprofessional and unreliable. I would avoid this place. read more

Tyler and staff at Sonus are excellent! I can't help but see all these negative reviews. I had nothing but a pleasant and professional experience. My hearing aid's broke and Tyler sent them out to be repaired and they came back in excellent condition. They got me up and running! I'm definitely gonna purchase a back up pair from them and have them monitor my hearing indefinitely! Highly recommend! You need some Sonus in your life! read more

Never pickup phone, never call back, stuff super rude. Hearing test useless. Nothing really got tested

Very poor professional service from the testing assistant! And, my previous experience was that if I don't have the desire to have hearing aid from them they would not even want to waste one minute on me and ask me to go ahead to pay up the copay and exit. Definitely I would not go back again! read more

The audiologist keyko gibson is very rude and Unprofessional she yelled at a patient and was very rude she needs to learn how to act in a professional way and how to speak to others who does she think she is? She is no better than anyone. I am going to send an email to the clinical manager and I hope she gets to talk to her because this is inappropriate. read more

I went there today. My appointment is 10 am and I can see the doctor lady at 10:50. This is fine. She checked and said my ear is full of wax and can't take the hearing test. Their clinic won't remove patients' ear wax. I want to ask her questions. She is very impatient and said "ask your primary doctor". She stayed with me for 5 minutes. She looks so busy and she just wants to finish this quick and told me "all done, you can go now". I visited three hearing centers within these 10 years. This doctor is the worst attitude. read more

If I could give a zero, I would. Took my mother to this place for hearing aids and was told that her insurance didn't cover it and offered to sell my mom hearing aids. We left and called our insurance and we're told that they were covered, ended up going to a different hearing aid specialist but couldn't get the hearing aids because the second specialist was out of network. So went back to Sonus, they apologized and stated that it was covered, but they needed a denial letter from my moms Medicare to seek authorization from her Medi-cal. So after a month of waiting, I called them, they said they're still waiting for the denial letter. So I called my moms Medicare provider and they were able to provide the letter same day. (Sonus clearly didn't make the effort to get this letter!). I called to confirm that Sonus received the letter, which they did, and they told me this was all they needed and that I'd be getting an approval in a few weeks. Another month goes by, I call back and the stated they're waiting for a medical clearance. No one told us this. So now we had to make an appt to see another doctor to get the clearance. That took 2 months due to doctors busy schedule. I took my mom to get the clearance and physically handed the clearance form to Sonus the same day. They told me that they now can submit for authorization and once they have authorization, they can order the hearing aids. Should take no more than 4 weeks. 1 month goes by, I call them, and the said they're still waiting for authorization. That was 11/18. So I called the insurance company a few days later, they said they received the auth request in 11/18, they prob realized they had failed to submit the request when I called to check the status. So this all started April 2022, it's now 7 months later, and we still don't having hearing aids. Don't go here, there are plenty of other places that will likely do better. read more

Quick, efficient, and informative service. Felt like the staff were actually listening to me and my needs and not simply trying to sell me a product that I am going to definitely need. Felt very good as I left that appointment read more

As someone who was born deaf in one ear, I have always been insecure about my hearing loss and have kept it a secret from most people in my life. Unfortunately, my recent experience at this hearing facility has only reinforced those insecurities. My appointment was at 2 pm, but I was not seen until nearly 90 minutes later. While normally I am patient and understanding, I had to return to work and was frustrated with having to wait an hour and a half past my appointment time. However, the real issue was with the assistant who administered my hearing test. I really don't normally write Yelp reviews but the experience of this place triggered me to go out of my way to do so. Throughout the test, the assistant was condescending and made me feel belittled. She spoke loudly from the start, treating me like I was deaf and coming off as very patronizing. I understand it's because she is unaware of the hearing ranges of her patients but the way she spoke to me was as if I was inferior. This was frustrating given my past experiences of feeling alienated when others raise their voice to include me. I just wanted to be treated like any other normal person. During the test, I struggled with one of the methods, in which I had to say "yes" to a series of beeps. When I guessed a few times due to the echoes in my ear, the assistant became annoyed and lectured me, making me feel small and embarrassed. We then switched to another method, which required me to count a series of beeps. This was also challenging, as the beeps were very fast and consecutive, leaving little time to focus on counting. I would throw out numbers, but she would get irritated and talk to me very loudly with an attitude. We then switched to yet another method, which required me to press and hold a button when I heard a beep that grew louder. The assistant stopped me five different times to tell me to pay attention and "TO LISTEN TO THE SOUND" because I was pressing it when I thought I heard it, but nothing was playing. When I tried to explain, she was so dismissive. She mentioned that we would have to continue for an hour if I continued being inconsistent. She was so condescending to the point where I was tearing up, but I held my tears in. The assistant's behavior was extremely unprofessional and disrespectful. As someone who has undergone many hearing tests throughout my life, this was the worst experience I have ever had. I was left feeling inferior and less of a human being. When the test ended, the assistant informed me matter-of-factly and loudly that since I had had hearing loss since childhood, I had adapted to guessing and needed to stop doing that for accurate test results. She also told me it was so difficult to test me. This made me so frustrated and reminded me of the reason why I kept my disability a secret for so long. Because of being treated exactly like this. It took me a lot of effort to get my hearing updated and this experience made me not want to go anymore. At that point, I just couldn't keep my tears in and started crying. To make matters worse, the assistant sent me out to the waiting room while I was still crying, with all the other patients staring at me. It was a humiliating experience that made me feel like I was being treated as a spectacle. My provider was was a nice lady but the assistant's behavior was unacceptable. Please be more compassionate and understanding, especially as a healthcare worker dealing with patients with disabilities. They need to be mindful of the needs and limitations of their patients. TLDR: Very unprofessional. read more

In and out for my hearing test. No change in my hearing, which I was relieved to hear. Tyler is also so kind in assisting me to link my hearing aids to my phone. read more

***I had problem after problem with this place** I suddenly lost my hearing on both my ears and my doctor told me that I needed to see an Audiologist I made an appointment with them and call back to confirm they said that my insurance had send them the wrong codes so they couldn't see me I'm glad I call because bi would of driving up there and then be turned away so I call my insurance and they send the correct ones when I got there the receptionist was very rude when I gave her my paperwork back she ask me were was my insurance card and ID I have them to her and she just grab them out of my hands. I have ringing in both my ears and can only hear very little from one so the audiologist test that one first she told me to tell her if I hear any beeps but all I hear are beeps all the time non stop but she proceeded with the test I guess she finally figured out that I could not hear the beeps so she made me repeat words about a min of that she comes over and tells me the test is inconclusive to come back in a couple days. I ask to be tested one more time but she keeps trying to tell me the test is inconclusive she walks over by the door and I keep trying to tell her that beeps is all I hear then she straight out told me "then I don't know what to say" and shrugs and kicks me out .. literally she points at her next patient and close the door on me. read more

I'm updating my review and giving this place another star because Lori (manager, I'm assuming) reached out to me immediately after my review to explain that they WERE having phone issues and voicemail issues and THEIR network was wonky. She also offered to assist my grandpa in getting an appointment with them. I've decided to decline because of the following reasons: 1. If a medical office is having issues with their phones or network, then they should have fixed it immediately. I called on several different days at random times during their business hours and nobody answered the phone. Medical offices SHOULD have working phones. Not to mention, the girl that picked up the phone did not warn me beforehand that we might get disconnected and obtained my call back number. This is BASIC and GOOD customer service. 2. Lori said they do offer hearing tests. Then why did the girl that answered the phone tell me TWICE that they do not conduct hearing tests. TWICE. I question their ability to provide service for my grandpa if they give conflicting answers. This was the straw that broke the camel's back for me. 3. Based on all the previous reviews, I feel like my grandpa would not receive the care that he needs. He's in his 80s. I wan't him to receive the care that he needs and deserves. Yes, I have pretty high standards, and there is nothing wrong with that. ---------------------------------------------------------------------------------------------------------------------- The WORST place ever. Called several times AND left messages but nobody returned my calls. That should have been a red flag already. I called again today and I finally get an answer!!! I was talking to someone on the phone and suddenly she yelled hello twice and hung up on me. Really? You expect me to entrust my grandpa's care at your facility? I don't think so! I'll be asking for a new referral from his PCP. This is some BS. If it weren't for his referral, I would NEVER, EVER, EVER, EVERRRRRR take anyone I care about to this place for hearing aids based on the reviews alone. Maybe they're all HARD OF HEARING over there. Kind of makes sense. They didn't hear the phone ring the first few times I called and today, the girl couldn't HEAR me talk, so she hung up on me. PFFFFT. The girl also told me that they do not conduct hearing tests there. What kind of AUDIOLOGIST are you? That you do not conduct hearing tests? You're the damn specialist. Besides, my grandpa got a referral from his PCP, I'm pretty damn sure he also got his hearing tests already!! read more

The staff and clinic manager, Tyler Holle are all very professional and made my mom feel very welcome. Mom is 83 and needed hearing aids and Sonus had the perfect set for her that her insurance also covered a portion of the cost. I would definitely recommend using this location as we have had a very good experience in all the appointments we have had there so far. read more

My daughter is been a patient of this office for 3 years and she love it.They are very professional and very helpful when she need appointment or help with her hearing aids. read more

After looking at several audiologists in the Pasadena area I decided to check San Gabriel. I needed to have custom ear molds made for hearing protection for my work construction. Tyler is a friendly guy who is honest, helpful and only charged $50 for a set compared to $50 each elsewhere. read more

The doctor himself is actually quite nice. The receptionists however can not give you a straight answer, no matter how direct your question. I took my dad in for the first time in May to get molds taken for new hearing aides. That went by fine, doctor told us to look for a call within two weeks to come pick them up. 3months go by...nothing! I call every week or so during that time and all the receptionist can say is "pending" and "we can't find your dads file, look for a call from us in two weeks". It is now September 12th!...i finally got the aides for my dad. Thanks for nothing Sonus. read more

This place is pretty cool. Took my grandpa here to check his hearing aids. The doc was patient enough and ok, as for the head nurse, she looks like she is pissed off at you for no reason!! Ughhh! And it seems as if she doesn't trust the other nurse with handling money. The other nurse had to show when she put the money in the lock box!! Besides that, at least the doc tried to accommodate my grampa and that is all that matters. Btw, this review is a couplemyears back. read more

I am beyond livid!! This place is insane!! Coming here after ucla hearing center , this place is a joke with a mediocre audiologist and not to mention the front desk staffhad an appointment two weeks ago after waiting forever to get authorized from insurance but my daughter was nauseous so their audiologist said it wasn't a good idea to see her then made an appointment for Wednesday 11/29 at 2:45 not to mention it is extremely hard for my husband and I to take time off from work. So we got a call the day before saying the audiologist wasn't feeling good and could only see us in the morning fine made different arrangements with my employer, then got another call saying audiologist couldn't see us at all was taking all day off!!! They rescheduled us for two days later on Friday afternoon, busiest day for my husband and I at work but we needed this appointment so we drove this far, as we were running late due to all the road construction going on around their location we called and said we were stuck in traffic the lady that answered the phone said "we could only see you if you make it within 5-10minutes" so we rushed and squeezes through traffic and dealt with their non existent Parking lot. When we were signing in they said oh we can't see her, her insurance is terminated it's the first of the month!!!!!! Why would they wait until 1:30pm to tell the patient that!!! She said they check the same day!!! I have worked in hospitals and clinics all of my working days and if we don't check the day before we check that morning if there's any problems we notify the patients BEFORE the go thru hell trying to make it to their appointment!!! That's not even the worst part the worst part is we had told them the first we made the appointment but knowing that they knew that we thought they knew what they were doing when they kept rescheduling us!!!and all we received was attitude from the Hispanic lady at the desk and zero acknowledgement from their audiologist that always looks like she hates her job and just woke up!!! read more

Sonus acquired Advanced Hearing of Palm Desert and the service has been excellent. They print out reminders of when warranties expire! Replacements and repairs have been handled quickly and efficiently. Kelly and Letty are friendly and go out of their way to be helpful. The support staff are bilingual (Chinese and Spanish) which show total respect for the community's needs. read more

I'm writing a review because the service they are providing is RIDICULOUS. I get it, we're in a pandemic. But like Kelly said she's been out for 2 months and training people who just got hired? Please hire people that can communicate and answers phone??? I placed a hearing aid for my dad in September. I was told that I needed the referral paper work by a family doctor which I had the family doctor fax it to them. I even emailed them to make sure they got it along with the specialist prescription to adjust the hearing before I arrive to get the new hearing aid for my dad. I was told it would take about a month since insurance do need approval. I was fine with it. So moving forward, it's almost November. I didn't hear from them. Been calling to check status twice a month. They never answer their phone nor call back when I leave a voicemail. I called and FINALLY got a phone answer by a young lady who doesn't really speak English well. I was told my dad's insurance was changed... so I ask how come I wasn't notified about it and had to call to find out now? So basically, my dad's hearing aid paperwork either never went through because I called around 3/4pm and seem not to care and just think it's fine to do it the next day or never... or just got lost.. now it's April... I still have NOT received the hearing aid even though Kelly said I was promised to get the order within a week because I got fed up and said I'll just pay for it as long I get it within the week that kelly said it will arrive.. still calling and leaving voicemail... still no answer... so when am I able to get those hearing aid when I'm going to be paying $500 out of pocket because insurance is taking forever. Like am I ever going to get them? I never knew getting hearing aid is such a difficult process??? read more

Multiple unsatisfactory experiences with the audiologist at this Las Tunas office 3 years ago, and have decided never go back to him or Sonus again. Last month I needed another new pair of hearing aids. But found out that my insurance has only contracted with Sonus, so I had no choice but to stay with Sonus again. I then went ahead and switched to a different Sonus office located in Arcadia. So far, I am very happy with the professionalism and services being provided by the audiologist and the staff located in Arcadia. read more

love the new front office!!! nice ladys there names are kelly and teresa thank you for your help!!!

My mother got her hearing aids here over 5 yrs ago. It stop working so we brought it in to check. They told us it needs to be replaced and presented us hearing aids that cost over $1k. What? Then they told us we could pay $299 to have it repaired, warranty is 90 days. Since we needed it, we went with the repair. Yep..wouldnt you guess, a few days beyond 90 days the device stopped working. My brother played around with it and got it to work but couldnt get the cover back on, He went to the clinic to see if they could do it. They told him no and said it would need to be replaced. Seriously? While he was there, he showed them my moms new insurance to see if they could check if hearing aids are covered. Without hesitation or even looking closely at the card they told him no. He walked out with the hearing aid. Came home and used clear nail polish to keep the cover of the hearing aid on. Yep...the hearing aid is now repaired for less than 5 cents!! My brother is furious that the asian male audiologist was only interested in having one purchase products. Didn't bother to take into consideration that not everyone can buy $1k hearing aid. That's for one ear! I've taken my mom here several times so i am not surprised about the unfriendliness and lack of help this clinic provides....I feel his pain. Won't be returning to this company for any hearing needs. read more

This place is the biggest joke of the century, 2 weeks after they ordered a hearing aid for me they called and said they billed the wrong insurance, they said another 3 to 4 weeks, then they called and said it wasn't there yet, now it will be 2 more weeks, a total of two and a half months. If I could give them NO stars, that would be accurate!! read more

i wish I saw those horrible reviews a little bit earlier to avoid the miserable experience I am currently going through. It took my mom 3 months but still can not get her aid. My is 77 years old and she barely hear anything. The receptionist lady doesn't know what she is doing:First, she misfiled important documents all the time . We visits there frequently but she still can't find my mom's ID and insurance card which we sent to her per her request. Second, she forgot to submit my mom's insurance application until I randomly followed up with her, Third, three weeks ago, my mom was scheduled to try the hearing aid tomorrow but we received the phone call at last minute this afternoon that we have a postpone the schedule--again, she forgot to submit the documents to insurance company timely which cause the delay! Due to this schedule, I postpone some important business appointments to accommodate it, however, it still ruined! It seems that the patients should keep track of every step by themselves all the time, otherwise, this company will mess up every thing. I wished that I never go into this place. When I complaint this to the manager, he sounds very used to this situation, you can tell that he really do not care about the patient and very irresponsible. I will keep complaint it to its headquarter and the upper management to let it improve its bad customer services! The only good employee is a Chinese translator her name is Kelly who are very helpful but I can tell how difficult for her to work there because the other people are not in the same page as her! read more