I am not a native of the ACA service area, so I had to start from scratch when the problem with a…read morewater heater occurred. After calling several companies where I got no response, or a maybe I can come in two days response, I called ACA. The lady that I spoke to was very accommodating and knowledgeable. She told me a technician would contact me. And just a few moments later, I did get a phone call from a technician who asked me pertinent questions and obviously knew what he was talking about. The technician worked with me and met me at a time that I could get away from work. He showed up exactly when he promised. Being that he was very knowledgeable, he had the issue resolved in record time. The charges were extremely reasonable, especially considering that this was done on a day of very inclement weather when most companies were considering it an emergency only day. In short, in the future, I will not hesitate to call them for any plumbing needs that I may have.

I would not recommend this plumbing company based on my experience. They came to my home to light a…read morebrand new water heater, and during the service, water leaked from an supply line and entered my attic and hallway ceiling. I was told that the leak occurred because the line was not capped. I was also quoted a service fee of $145, but I was ultimately charged $197, which added to my frustration with the overall experience. After the incident, I had visible water damage to my hallway ceiling, and water came through a recessed light that is now no longer functioning. Edrick stated that there was no water damage in the attic because the insulation had caught the water and they wiped everything dry. However, the visible damage to my ceiling and the fact that the recessed light stopped working after the water intrusion were concerning. I also had concerns about the service itself. Based on the events that occurred and Joshua's interactions with Edrick, I did not feel that Joshua demonstrated the level of experience or confidence I would expect from someone performing plumbing work in my home. What was even more disappointing was the response from management and customer service. I spoke with Joy, a representative, and Zack, the plumbing manager. Both came across as defensive when I brought the incident and resulting damage to their attention. Rather than feeling like my concerns were being taken seriously, I felt as though the focus was on defending the company's actions instead of addressing the damage and finding a resolution. I also requested the company's commercial general liability insurance information so that the property damage could be properly reported, but that information was not provided, refused in fact. Accidents can happen, but how a company responds when something goes wrong says a lot about the company. Unfortunately, the customer service or lack thereof that I experienced was extremely disappointing. In my opinion, that ultimately reflects management and trickles down to the staff. I expected better communication, accountability, and customer service. Based on my experience, I would not recommend this company to anyone.

They came and repaired my busted pipes and they were very professional . I would recommend them to…read moreanyone that has a problem with leaking pipes

They properly repair my outside faucet after a no good handy man did a extremely poor job.read more

Spiro did some direct wiring of a new oven for us. He is extremely friendly, professional, and easy…read moreto work with. He did a great job for a very affordable price. We will be coming back to him for all of our handyman needs.

Great service, personable young man. Worked me in at the last moment. Prices reasonable. Highly…read morerecommend.

Brian was awesome. He helped troubleshoot my pool with great ease. Super knowledgeable and had been…read moredoing it for 20 years. More than willing to help even before leaving his office!

Beware of overcharging!!! The business charged me $500 for spending a little more than 2 hours…read moreworking to scrape off, sanded, repainted, popcorned two squares of my ceiling. I paid for materials. I consider this an unethical business practice.

Excellent service, very accommodating and Great customer service! I would definitely recommend…read morePro-Ready!

They are professional, friendly, and punctual. I have been using them for years and would…read morerecommend men them without reservation.

Replace a customer provided water heater in attic…read more Watch out for their excessive hourly rates after the initial hour. They provide excellent service, on time, professional. They charge fairly normal for the FIRST hour $120 (Feb 2012), along with parts charges and even an additional fuel surcharge. But they charge the SAME rate for every hour after the first hour ($120 for any hour) rather than charging a normal, average charge for the subsequent hours. So the $120 is far and above any national, average hourly rate for licensed plumbing after the first hour. Even after a request for a review of the price, they insisted that this was their normal hourly rate, for any hour And your bill will not itemize the charges. You have to ask for an itemized bill, which you will get.

We contacted Prestige Plumbing, and they took care of our issue just 2 hours later. They were…read morequick, efficient, and professional. I would highly recommend their services. Thankful to have a local business to lean on in times of need.