I was very impressed with the professionalism of this company. This was a deep cleaning of the…read morekitchen and subfloor areas after rodent intrusion. The company was very quick to respond and come out to our home to assess the scope of the clean-up job. Luis, the project manager, was excellent at staying in communication with me prior to the job. And Carmen arrived on time, was personable and skilled. She did an excellent job of cleaning under the cabinets and in the sub-floor areas thoroughly. I would definitely recommend this company!

I just got off the phone with Steve, and I had to right this review right away! I'm blown away by…read morethe time and attention he gave us for our concern regarding a mushroom that popped up in our new carpet (in our new home ). He thoroughly explained how it may have happened, asked detailed question about any other signs of water damage, and allayed our fears -- basically talked me off a ledge. He did not try to panic us into booking services we might not need; he did the exact opposite, as if we were talking to a good friend who was an expert on the situation (and not a salesman). Even if the issue does persist, I feel so much better knowing there's an honest company we can work with to fix it. If you're looking for honest help, this is it. Thank you so much Steve!

West Coast Remediation did an excellent job on our small kitchen remodel. During the project they…read morefound mold, explained everything clearly, and handled the remediation professionally. The team was reliable, efficient, and easy to work with throughout the process. Very happy with the results and would highly recommend them. Michael

I would highly recommend West Coast Remediation for their professionalism, and excellent work…read more For two years, I had a leak in my bathroom ceiling. Every time it rained, the ceiling would become wet and would sometimes even drip. I had contacted professionals over the years, but no one was able to determine where the water was coming from. I called Nolan at West Coast Remediation. After investigating the problem, Nolan was able to identify exactly where the water was getting in. He repaired the leak and then repaired the ceiling. After dealing with this frustrating issue for two years, I am incredibly grateful to finally have it resolved. Nolan was professional from start to finish. Thank you, West Coast Remediation! I would gladly recommend West Coast Remediation services to anyone.

Scheduling was easy and they arrived during the window they gave me. Alex Smith was a great plumber…read morewho explained procedures in a way I could understand. Yay...no more clogged sink!

Jesus G., our service technician was very professional and polite. He explained the problem and the…read moreprocess to correct it. We were extremely happy and would recommend him to anyone

WHEN A GIANT TREE HAS FALLEN ON YOUR HOME, AND YOU ARE FEELING OVERWHELMED, CALL MONTEREY BAY…read moreSOLUTIONS! Fortunately, our Carpet Cleaner alerted me to the fact that my dealing directly with our Insurance on a Claim meant that I better make sure that I was able to identify all of the damage to be included in the Claim. He recommended that I call MONTEREY BAY SOLUTIONS (MBS) in before I went much further. The BEST recommendation I've had in a long time. Monterey Bay Solutions came in, and efficiently used their state-of-the-art Infrared equipment to identify HIDDEN WATER BETWEEN THE WALLS. We knew that the giant PINE TREE branch had fallen through the roof & attic, and was sticking into the Master Bedroom. But, the CAL FIRE firemen were there in minutes,, securing the roof, pulling out the branch sticking through the roof, and otherwise minimizing and capturing the rain water as it came into the bedroom. WHAT WE DID NOT KNOW was that the rain had gone between the walls. So, our timely call to MONTEREY BAY SOLUTIONS saved the day. We would have thought that we were clear of any water issues when the Cal Fire put a 30 gal tub down to catch that water, but Monterey Bay professionally documented all of the hidden water we would not have known was there, growing mold and other problems. MBS provided an exceptional Damage Remediation Plan for our Insurance, complete with INFRARED PHOTOS to document the damage by providing irrefutable proof by the vivid colors which indicated how bad it was. Then, they neatly and professionally cut the drywall open, placed their dryers and their Dehumidifiers near the areas needing to be dried out ! The Tenant told me that they were so effective that his bath towel that had been left in the bathroom shrank into a tiny ball once the moisture was all pulled out. But, the point was that, it is only with those machines that the areas between the walls would ever have dried as quickly as they did. I HATE TO THINK WHAT WOULD HAVE HAPPENED IF I HAD NOT CALLED MONTEREY BAY SOLUTIONS TO THE RESCUE! Ismael came out the very next morning, ready to prepare a professional plan for our Insurance. If I had signed off on the house being "good as new," I would have regretted it. MBS both dried the damp areas, but they also applied an anti-bacterial product on the wood to make sure our sensitive family members were safe. I whole heartedly recommend MONTEREY BAY SOLUTIONS if you find your self with water damage. Or, if you simply want to use that expertise to clean your carpets!

A few months after a water pipe leak inside a wall of my house was repaired, a significant mold…read moreissue occurred in one of the bedrooms near the leak where water had seeped into sheetrock and under hardwood flooring near the wall. My tenants were upset and worried. After calling Monterey Bay Solutions, Ishmael came out the very next day and made a thorough inspection and offered a very reasonable, practical, and safe mitigation plan. He did not exaggerate or sugar coat the potential problem and extent of mitigation needed. He was positive and practical, easing my mind and the minds of my tenants. The work he and his crew did was prompt and professional and followed the schedule that was laid out at the outset. When finished, we had lab tested air samples that were clear of harmful mold spores and a room that looked as good as new. Months later when another small mold issue surfaced in a nearby closet area, Ishmael and crew were back the very next day. The same thorough mitigation and testing process was applied to the closet space. The callback work was handled just as promptly and professionally as the original work and was considered a follow-up service with no additional billing. I highly recommend Ishmael and his crew at Monterey Bay Solutions for any water damage restoration work.

We had a major water emergency in our home that needed a swift response to address. The team at DKS…read morecame out the same day and began the cleanup and drying process. Tito and Erik were knowledgeable, professional and willing to answer all our questions. For prompt service and peace of mind, we recommend Disaster Kleanup Specialists.

Tito and Tony did a great job! Tito was communicative, pleasant, and knowledgeable. What a great…read moreteam!

I agree with all reviews below ( less then 1 star) regarding this company - horrible to say the…read moreleast - took over 1 year to get our kitchen back + all the times I had to have them return for faulty work they did - with no return calls, no follow-up - to say we'll get back to you. Needless to say the office Mgr is/was no help - not only did they ask for money upfront bc they claim no insurance payment had been made - they insisted for payment & even sent me a threatening letter with legal repercussions. AAA recommended them, however since this has occurred, they have been dropped from AAA Insurance - also checked with CSLB (Contractors licensing Board) their license is in active. Save yourself the stress - go with another contractor who has 5 star reviews and is a legal contractor.

9-4-2021 IF I COULD…read moreGIVE THIS BUSINESS NEGATIVE STARS, I WOULD!!! So a few months after waving the white flag and giving up on thinking that this inept company could ever finish our house right I get a certified letter in the mail from them. Seems their financial person April has been having trouble getting payment from the insurance companies middle man. She's trying to send me a bill for the $29,000 they are owed for their sub-standard work! The letter says I have 10 days to pay them before they send it to collections. How ridiculous is that? I called her immediately and told that I was shocked that she would have the balls to contact me after the complete disaster that was our home repair. If they haven't been paid then that is between them and the insurance company. I'm not responsible for paying them. I told her to go ahead and try to take me to court. I will happily laugh in the face of any two-bit lawyer they are desperate enough to hire. STAY FAR AWAY FROM THIS SHADY AND INEPT COMPANY!!!

[I probably should move this review from this branch to the page for the one with headquarters in…read moreSacramento since I just learned that's the one this fellow works for.] Nice guy came to air test but am I the only one who thinks its sketchy that he was lacking some essential equipment to complete the tests and had to go to a rental place to get what he needed? What sort of reliable, established (20 years, they say on their website) company sends out its workers like that and makes them responsible for augmenting their equipment? Maybe we should take note that all their glowing reviews on their website are from 2014-2015. What's happened since then? We can only guess. [EDIT/ADDITION had a nice conversation when the fellow came back the same evening with a ladder HE BOUGHT to finish the testing in the attic and he explained that the company he works for is out of Sacramento which is where his van is in the shop with his usual ladder. He lives in the East Bay but works all over. At least that's explained. He's worked with them for a couple of years and is very satisfied with his own experience of the company] We're still in the testing phase so I have no clue how the rest of this process will get done - if they even can find the mold that all of us are smelling but can't see. [edit/addition - he did locate visible mold in the attic so I'm hoping the horror stories I've seen on a couple of the other yelp pages for branches of this company in other parts of the state will not be our experience.]

From the owner: Our company has been in operation for over 15 years providing local areas across the nation with…read moremold inspection and testing services. Mold can grow as a result of a hidden water leak and moisture. Our mold testing includes samples from the property such as swab, tape lift and/or air sampling. All samples are sent to an independent laboratory where they are analyzed and examined. We also provide mold removal and remediation services if mold, allergens, and other contaminants are found to be present in the home. All of the inspection and testing done at your property is conducted with our company's' mold inspectors who are fully qualified being IEA Certified Inspectors.

I work in the insurance industry and we are so careful who we recommend to our clients. However, I…read moream so confident about recommending Service Master to you. I have heard nothing but positive reviews from our clients. One client had water damage to his home and was so grateful that his damage was cleaned up in such a timely manner and he even got a brand new front door out of it! Also, if you work with Tim, he will go the extra mile for you. He will call you back right away, and keep in touch the entire duration of the repairs with updates. Having a claim in never fun, but Vince and Tim will take such great care of you that you will be glad you hired them.

Cody was quick to reply to our call and come out to our house to assess damage to our roof due to a…read moreleak from the ugly storm that hit our area. He set up a dehumidifier and left it with us for three days to ensure the area completely dried out. He called back when he said he would and stopped by to reassess when he said he would. He was honest, up front, and efficient. Would definitely recommend this business to anyone who is in need!!

Roto-Rooter made a house call on Saturday to resolve a clogged toilet, backed up shower drain and…read moreclogged sink. They started with the clean out in my backyard that yielded no results. Charge:$592 for a fraction of an hour. Then they agarred the clean out closest to the affected toilet and cleared that and the shower basin. Charge: Another $592 for a fraction of an hour. They claimed these were separate projects and had to charge them as such, each for a minimum of an hour. They did not unclog the sink, which would have cost yet another $592. I "unclogged" the sink simply by opening the stopper. They told me they "forgot" to give me the senior discount because I did not ask for it. They practically laughed in my face when I questioned these charges.

Nestor was great! I truly appreciate the time that was spent to get the job done…read more Nestor was courteous, professional and respectful. You have a great employee that wants to get the job done right! Thanks again Nestor!