Our roof leaked on a multi-tenant building and the ceiling fell in. Soria prioritized this repair,…read morecompletely dried everything to insure no mold growth, replaced insulation, Sheetrock, and had everything painted and sealed up in less than a week. Responsive. Great communication. Clean. Efficient. 100% would hire again.

Great response to our emergency cleanup situation caused by a leaking water heater. These folks…read moreare the best at what they do!

Had a mold issue in my kitchen and an outside closet, and Nolan did a great job coming in and…read morefixing it up. Very helpful and knowledgeable and very easy to work with. Another remediation guy quoted me almost double for what I was charged, so I'm very grateful I contacted Nolan.

Nola was wonderful help !!! very professional and wonderful at what he does!!! Would definitely…read morerecommend again !!!!

WHEN A GIANT TREE HAS FALLEN ON YOUR HOME, AND YOU ARE FEELING OVERWHELMED, CALL MONTEREY BAY…read moreSOLUTIONS! Fortunately, our Carpet Cleaner alerted me to the fact that my dealing directly with our Insurance on a Claim meant that I better make sure that I was able to identify all of the damage to be included in the Claim. He recommended that I call MONTEREY BAY SOLUTIONS (MBS) in before I went much further. The BEST recommendation I've had in a long time. Monterey Bay Solutions came in, and efficiently used their state-of-the-art Infrared equipment to identify HIDDEN WATER BETWEEN THE WALLS. We knew that the giant PINE TREE branch had fallen through the roof & attic, and was sticking into the Master Bedroom. But, the CAL FIRE firemen were there in minutes,, securing the roof, pulling out the branch sticking through the roof, and otherwise minimizing and capturing the rain water as it came into the bedroom. WHAT WE DID NOT KNOW was that the rain had gone between the walls. So, our timely call to MONTEREY BAY SOLUTIONS saved the day. We would have thought that we were clear of any water issues when the Cal Fire put a 30 gal tub down to catch that water, but Monterey Bay professionally documented all of the hidden water we would not have known was there, growing mold and other problems. MBS provided an exceptional Damage Remediation Plan for our Insurance, complete with INFRARED PHOTOS to document the damage by providing irrefutable proof by the vivid colors which indicated how bad it was. Then, they neatly and professionally cut the drywall open, placed their dryers and their Dehumidifiers near the areas needing to be dried out ! The Tenant told me that they were so effective that his bath towel that had been left in the bathroom shrank into a tiny ball once the moisture was all pulled out. But, the point was that, it is only with those machines that the areas between the walls would ever have dried as quickly as they did. I HATE TO THINK WHAT WOULD HAVE HAPPENED IF I HAD NOT CALLED MONTEREY BAY SOLUTIONS TO THE RESCUE! Ismael came out the very next morning, ready to prepare a professional plan for our Insurance. If I had signed off on the house being "good as new," I would have regretted it. MBS both dried the damp areas, but they also applied an anti-bacterial product on the wood to make sure our sensitive family members were safe. I whole heartedly recommend MONTEREY BAY SOLUTIONS if you find your self with water damage. Or, if you simply want to use that expertise to clean your carpets!

A few months after a water pipe leak inside a wall of my house was repaired, a significant mold…read moreissue occurred in one of the bedrooms near the leak where water had seeped into sheetrock and under hardwood flooring near the wall. My tenants were upset and worried. After calling Monterey Bay Solutions, Ishmael came out the very next day and made a thorough inspection and offered a very reasonable, practical, and safe mitigation plan. He did not exaggerate or sugar coat the potential problem and extent of mitigation needed. He was positive and practical, easing my mind and the minds of my tenants. The work he and his crew did was prompt and professional and followed the schedule that was laid out at the outset. When finished, we had lab tested air samples that were clear of harmful mold spores and a room that looked as good as new. Months later when another small mold issue surfaced in a nearby closet area, Ishmael and crew were back the very next day. The same thorough mitigation and testing process was applied to the closet space. The callback work was handled just as promptly and professionally as the original work and was considered a follow-up service with no additional billing. I highly recommend Ishmael and his crew at Monterey Bay Solutions for any water damage restoration work.

Mike and his team guided us through our first ever home remodel- one of the most stressful things…read moreyou can do is live in your home while remodeling, and Mike kept things on budget and moving. Overall, CPR was a steady partner through the process and their workmanship and professionalism were top notch. We called on them again to seal up Our crawl space, and again, we were so happy with the outcome!

We have used California Premier Restoration on a number of occasions, and each time their work has…read morebeen first class, on time and as promised. The crew is experienced, efficient and the quality of work is excellent. CPR's experience working through and with an insurance claim is invaluable as well. I highly recommend CPR, and will use them in the future.

[I probably should move this review from this branch to the page for the one with headquarters in…read moreSacramento since I just learned that's the one this fellow works for.] Nice guy came to air test but am I the only one who thinks its sketchy that he was lacking some essential equipment to complete the tests and had to go to a rental place to get what he needed? What sort of reliable, established (20 years, they say on their website) company sends out its workers like that and makes them responsible for augmenting their equipment? Maybe we should take note that all their glowing reviews on their website are from 2014-2015. What's happened since then? We can only guess. [EDIT/ADDITION had a nice conversation when the fellow came back the same evening with a ladder HE BOUGHT to finish the testing in the attic and he explained that the company he works for is out of Sacramento which is where his van is in the shop with his usual ladder. He lives in the East Bay but works all over. At least that's explained. He's worked with them for a couple of years and is very satisfied with his own experience of the company] We're still in the testing phase so I have no clue how the rest of this process will get done - if they even can find the mold that all of us are smelling but can't see. [edit/addition - he did locate visible mold in the attic so I'm hoping the horror stories I've seen on a couple of the other yelp pages for branches of this company in other parts of the state will not be our experience.]

From the owner: Our company has been in operation for over 15 years providing local areas across the nation with…read moremold inspection and testing services. Mold can grow as a result of a hidden water leak and moisture. Our mold testing includes samples from the property such as swab, tape lift and/or air sampling. All samples are sent to an independent laboratory where they are analyzed and examined. We also provide mold removal and remediation services if mold, allergens, and other contaminants are found to be present in the home. All of the inspection and testing done at your property is conducted with our company's' mold inspectors who are fully qualified being IEA Certified Inspectors.

Scheduling was easy and they arrived during the window they gave me. Alex Smith was a great plumber…read morewho explained procedures in a way I could understand. Yay...no more clogged sink!

Jesus G., our service technician was very professional and polite. He explained the problem and the…read moreprocess to correct it. We were extremely happy and would recommend him to anyone

I had undetected water damage that seeped into some walls. By the time it was discovered, I had…read moremold and even som fungus. Zion , the owner, came out to give a free bid. Z Green Restoration gave me a reasonable price and showed up as planned. They were careful to put up a zippered plastic tent to isolate the areas and save me from contamination. It was a dirty job completed by two technicians. During the job Zion had to leave the country on a scheduled trip but was always available to me for texts snd phone calls. This is impressive. When the technicians were taking apart the bathroom, they accidentally dropped the toilet, which cracked badly. They acknowledged the accident. When the job was complete, Zion took money off the bill to cover the cost. All in all, I thought they did a great job, acted ethically, and were available for my concerns.

We had begun conversations with Zion pre-COVID and while we had decided to work with him, we didn't…read moreend up beginning the project as COVID hit and we were unsure about how safely we could go about the project. We had some water damage and mold under our kitchen sink from a leak we didn't realize was there for several weeks. We decided to go ahead with the project in July and I'm so happy we did. It's been weighing on us to get this fixed, and he and his team made the process feel very safe throughout. The major reason my husband and I selected them as a vendor was their genuine commitment to minimizing the damage to our kitchen as best they could. They set realistic expectations with us from the beginning about the potential damage we could be looking at and also recommended vendors to us who could do the subsequent repairs. They also talked to us throughout to let us know what they were going to have to demo before they went ahead and moved forward. We felt very informed and although there wasn't much of a choice for us, I appreciated the updates as they went along. He and his team stayed in communication with us throughout the project and got us on the schedule quickly. I really appreciated their ability to make us feel safe having people in our home during this time - and they even made sure that the seal for our kitchen was cat-proof to keep our furry friend safe :) Thank you Zion!

I previously about a year ago had Eddie come out to do repair from damage to my kitchen wall from a…read moreleak. I commented on Yelp than but unable to locate my review. We thought we had the problem taken care of but recently found it back and worse. We finally found the correct culprit and fixed the leak. Eddie came out and repaired the new damage and didn't charge me. I would definitely use Eddie for any future needs and refer friends to him. Thank you Eddie for treating your customers like friends and taking care of the problem.

I highly recommend Eddie and his team. They did a great job with our duct cleaning and…read moredisinfection. They found serious problems with our system and fixed it for a very reasonable additional cost. The best !! -Diego

I hope you never need to utilize a water damage company because if you do, it was a nightmare what…read moreled up to it. However, if you do Serv pro hands-down, top notch service from the moment they answer the phone to every step in between have made this nightmare a little more bearable. My home flooded and I have been in the trades for 25 plus years and I've never been on this side of the spectrum but a huge shot out to Serv pro and their entire team. Very thorough and great communication. The level of professionalism is unheard of especially nowadays in the trades their care for your personal items as they carefully individually wrapped each item with bubble packing and bagged it to ensure all of my personal items were cared for boxing everything from my 4 bedroom home and moving it out to the storage containers in my yard, the constant communication every step of the way from each department that came in and out of my home, left me speechless and in ahhhh In just how well of a ship they run! I am now at the plumbing reconstruction stage should be completed next week and Servpro will come back in and move my house back in thank you Serv pro a special shot out to the young man who came and assessed my home the first day I do not remember his name Unfortunately but he knows who he is a big thank you young man for your professionalism and walking me through it, you were the first person I met with the company, even though the gal who took my initial call, set the bar high you carried that torch as the first point of contact out in the field And the level of peace of mind that you provided was powerful to say the least, and the gal who is in charge of doing my pack out thank you for checking in every day and letting me know where we were at, and the constant reminder that I wasn't in it alone and everyone in between you guys rock Servpro keep kicking ass and leading the industry with your professionalism! Five stars is not enough to give you guys!!!!!!!

I was very impressed with the professionalism of this company. This was a deep cleaning of the…read morekitchen and subfloor areas after rodent intrusion. The company was very quick to respond and come out to our home to assess the scope of the clean-up job. Luis, the project manager, was excellent at staying in communication with me prior to the job. And Carmen arrived on time, was personable and skilled. She did an excellent job of cleaning under the cabinets and in the sub-floor areas thoroughly. I would definitely recommend this company!

We had a major water emergency in our home that needed a swift response to address. The team at DKS…read morecame out the same day and began the cleanup and drying process. Tito and Erik were knowledgeable, professional and willing to answer all our questions. For prompt service and peace of mind, we recommend Disaster Kleanup Specialists.

Beware of this company. I am now dealing with a lawsuit with them. They quoted thousands to the…read moreinsurance company. Their goal is to quote high and then do as little work as possible. They will paint for you but use the lowest quality paint and won't even cover the floors. They will build cabinets but the installation will be misaligned. They will do flooring but floors will be sinking in one direction. And they will start asking you to Pay without finishing work or hold you hostage. No no no.