I had a great shopping experience with Awkwensi recently. I needed to get my feet sized after…read morelearning that feet continue to grow as you age. I found a nice pair of white Josef Siebel walking shoes that I've worn nonstop since purchasing. They were expensive but I think worth it for a well made shoe that will probably last me years. Awkwensi provided great service and was very knowledgeable about supportive footwear.

Lifesavers. Today we arrived in DC for the daughter's wedding. Everything ready including my…read moremilitary Mess Dress, the counterpart of tuxedo. Then... I unpacked the shoes. Disaster. Brand new shoes I had carefully wrapped and stored in the spare bedroom closet which is above the furnace/electrical room downstairs. Well... the ozone from the furnace room disintegrated the soles on the brand new shoes and the soles came apart in chunks. Panic. So we look for shoe stores and Comfort One shoes up on Yelp. We had low expectations as military adaptable shoes are old Oxford types. But among the dozens of models of trendy, comfortable, and casual shoes, there were actually three models of oxfords. The attendant was superb. Patient and friendly. As expected, new European shoes are not cheap. But the value was tremendous. High quality, comfy and well fitting. We left quite happy. Excellent and friendly service and great value.

I had just been to the store to pick up an online order and was shocked to find that my order had…read morenot been filled at that time. It was confusing, but the associates were so understanding and helpful. They immediately put my mind at ease and got my order packed up in minutes. When I was there I really liked their kindness and efficiency. I had a shopping experience and these wonderful ladies made it pleasant. Their customer service was exceptional and really stood out to me.

I need to report an extremely disturbing experience at a Nordstrom Rack store during a recent visit…read morewith my husband. We were shopping for outfits for our son's graduation, which should have been a positive and memorable occasion. Instead, I was subjected to unprofessional, confrontational, and ultimately abusive behavior by a fitting room associate. Upon approaching the fitting room, I followed the associate's directions regarding where to place my cart, although her instructions were inconsistent and unclear. Inside the dressing room, I found a shirt that had been left behind by a previous customer. After trying on approximately seven items, I returned them to hangers and exited the fitting room. At that point, the associate demanded that I remove and hang the shirt that I had not brought into the dressing room. I explained that it was not mine. She became visibly frustrated, entered the room herself, and then shifted her focus to insisting that I return all of my items to the exact locations on the sales floor where I had found them. I placed the clothing neatly on the rack provided near the fitting room, which is standard practice in most retail stores. I declined to return the items to the sales floor, as that is typically handled by store staff to ensure proper organization. The situation escalated significantly when the associate followed me out of the fitting area and toward the front of the store, continuing to confront me. She then called me a "horrible human being" and used an additional demeaning term toward me. Racially motivated ! Being followed and verbally insulted while exiting the store was both shocking and unacceptable. I think she forgot what her job actually was and that was too curate the clothing, and to rehang them up she had the nerve to continue following me and would have exited the store to follow me. Had someone else stopped her I am a 50-year-old customer who has shopped in retail stores my entire life, and I have never experienced anything remotely like this. This interaction was not only unprofessional but crossed the line into harassment. this incident be investigated thoroughly. No customer should be treated in this manner under any circumstances. I would also appreciate a response outlining what steps will be taken to address this situation and ensure it does not happen to others. Huge thumbs down to this store and this horrible little twit

Hipster af but if they perceive you as worth talking to or likely to spend money the customer…read moreservice is okay. solid selection of shoes/street wear

Sneaker Explosion is a sneaker convention, run by Live Luv Sneakers. Held at the GW's Charles E…read more Smith Center, the convention is all about showcasing a huge selection of a variety of sneaker brands that attendees can check-out, put on their wishlist, sell, trade, and even purchase. I'm a huge collector of sneakers, so having the opportunity to attend such a convention was such a treat! I love that it was super local and it was opened for anyone with any range of interest to attend - you just need to purchase a ticket! There were also some celebrity guests (DeSean Jackson and DJ QuickSilva), and with the ticket purchase, one had a meet & greet opportunity with both individuals :D There was also a $500 grand prize for the best pair of shoes that were sported! It was great to see sneaker fanatics in one place and to network and make new friends with fellow sneaker lovers. Definitely check this event out! :D +local sneaker convention! +held at GW's Smith Center

Having been happy with Brooks shoes bought there in the past, but now having small toe problems, I…read morewalked in asking about an Altra shoe a friend was wearing that looked the right shape. After measuring my feet and looking at the shoes I was wearing, my excellent salesperson immediately suggested another brand, Saucony. And brought out my size of that as well as a couple sizes of Altra, and later a sales priced pair of Brooks. I decided the Saucony was sufficiently more comfortable to be worth the higher price, once he had also sold me on getting new inserts that were shallower near those toes. I've now walked 4 miles in them a couple times, just walked a couple, and I love them -- if I'd been wearing the Brooks, I would have soreness in the toes about now.

How to lose a customer of 15-20 years…read more For almost 20 years, Fleet Feet, both in DC and more recently in Asheville, North Carolina, has been where I shop for sneakers twice a year. To save on wear, I buy 2-3 pairs at a time (costing about $400-600 a visit depending on number, socks and arch supports, etc.) and rotate wearing them throughout the week. Today I brought this pair of Brooks back to DC to ask what could be done. I've probably worn them at most 15 days since buying them in mid-last month; the soles are delaminating. An annoyingly passive sales clerk began dancing around the question offering nothing. I eventually abbreviated his babble about normal wear and tear by observing that it doesn't sound like the store can do anything as just over 30 days have passed since the purchase of several pairs. No exchange, no assistance with the manufacturer, no suggestions for repair? I observed that this doesn't seem like normal wear and that its disappointing to see how quickly these expensive shoes are coming apart and how little can be done. His only response was a dismissive "Have a nice day" delivered in a mocking tone. I turned and left the store quietly for the last time in my life without punching him and without responding. some suggestions for better customer service: When your store has a no refund or exchange strict policy, even in the face of defective goods, you should at least provide your customer with contact information to reach out to the manufacturer. If you work in a shoe store, it might be good to be aware of shoe repair places, or glues that might be tried, or to confirm that there are really no glue solutions that could be tried. In other words, know your products and offer some modicum of assistance, even if it's not likely to answer the customer's immediate request. Don't be snide when you are denying service to someone who has been a regular customer and who has clearly brought in a shoe that is not behaving as it should. Not sure where I'll send my $1200/year in purchases now. But I will find a place to remove that revenue from Fleet Feet, and I will let people know of my experience there.

I bought six pairs of shoes costing about $700 in Winter 2026. All was well except one pair of…read moreshoes that did not fit. When I took it back, Clerk Gemma won't refund the $200 I paid the store and now this Clerk, a white woman, threatened to call the police because she saw I am a Black male even though there was no probable cause. I wrote several letters to the owner of the store, Garrett Breton. He never responded. He surmises it will cost me more money to take them to court. David K.

Amazing service. Guy was super helpful and friendly. Got sandles. Handy for beach and pool.read more

I'm not a Nordie's Rack enthusiast. In fact, for many years, I worked near the Rack on 21st St. NW…read moreand frequently stopped by. Despite my expectations before each visits, and despite scouring the 75% of the racks, I bet I bought fewer than 10 items in all that time. Partly, I have been very spoiled with stores like the Rack, but much better. I'm from Boston and spent many hours at the inimitable but defunct Filene's Basement. As well as at TJ Maxx, Marshall's, and Loehmann's. I very seldom see anything at the Rack. I find their clothes, etc. to be overpriced. And the stores are so disorganized and messy. I would love to be able to say I love Nordie's, but I am always disappointed.

This is the most disappointing Nordstrom Rack. The moment you walk in you notice the overwhelming…read moresewage smell. The entire store is a mess as well.

Our shoe rep was kind, patient and friendly! New customers get $20 off! I wanted to purchase like 5…read moreitems! I'll be ordering online soon. Those shoes are recycled and made from sustainable materials, so the price is comparable. I paid 150 for my

I stopped in shortly after they opened on a Saturday and was greeted with a smile. There was only…read moreone other customer in there at the moment, so plenty of room and time to look at the different styles. My friends who live out of state and have the same shoe size asked me to stop in to try on a few styles before they ordered online. What fantastic service I received! No hesitations at all! A couple of the styles are sold only online, but still learned about their fit compared to styles in store. Really appreciated the customer service I received! I love Rothy's and this also opened my eyes to new styles I hadn't considered for myself. Love that each pair can be washed and look practically brand new! Definitely worth the investment!

This store has an amazing selection of vintage clothing. Staff is very kind and helpful.read more

Awesome store. They have hundreds of sports team memorabilia. I came in looking for a gift for my…read morefriend and left with the perfect reversible GU bucket hat. I'm going back to get the same for myself. You should definitely stop by!

Terrible service. the dude there is very rude and not welcoming at all. the owner should really…read moreconsidering have a better customer service team. !!! very disappointed!

On your way to and from dosing yourself with icy treats at Rita's (Slenderita, anyone?) stop into…read morethis streetwear boutique to browse the Biollionaire Boys Club tees, 10 Deep hoodies and Hellz Bellz jeans. The women's selection is anemic but hip boys listen up: they carry Common Projects here. These high end men's sneakers from New York design duo Prathan Poopat and Flavio Girolami are alone worth a trip to this Florida Avenue shop. These cleanly designed kicks are made from Italian leather and don't expect any gaudy labels. The only markings you'll find are the project article number, size and color code stamped in gold close to the heel.

I wanted to reach out to you personally with hope that this information is transmitted to the…read moreExecutives, and Managers that operate the ALLEN EDMONDS Shoe Stores. I recently retired in 2019 from a Company that pride itself on "taking care of the customer" from reiterating often to personnel that the Customers pay our bills and we must remember to Answer the Phones on the "First Ring" with a smile to a proper Greeting and Handshake in person. I find myself nowadays really Grading, Evaluating, & Judging personnel in all Retail Stores form the Strip Malls to the Big Malls on Customer Service since it's buried in my blood. Yesterday I happen to visit your ALLEN EDMONDS STORE located in the DEL AMO FASHION CENTER MALL-21540 Hawthorne Blvd. #405B , Torrance, Ca. 90503 (Date of Visit  Feb.4,2025 TIME -Afternoon) *Store Manager -Regi Ross Rayfield We walked in the store due to the attraction of the shoes I witness in the storefront and immediately notice that first of all we were the only customers present and Mr. Regi Ross Rayfield was totally focused in the corner of the store taking care of paper work and bagging some small items. Not ONCE did he LOOK UP , SMILE OR ACKNOWLEDGED us while we roam around viewing for about 5-10 mins. I stated to my wife this guy must realize we are here viewing the shoes I don't understand what is problem is. So finally has I finally made it a point to move closer to the area that he was "glued " to he finally made eye contact and I stated to him Hello I was wondering if you were going to acknowledge me. So his response was ,while still walking away like he was soo busy I DON'T RESPOND BECAUSE PEOPLE USUALLY JUST COME IN AND THEY JUST WANT TO WALK AROUND AND VIEW OUR SHOES . I did not respond to him after that comment and continue to walk around and at the end of viewing I ask him for a business card and left the store. Now all that time from start to finish we were the only customers in the store. I told my wife this "takes the cake" that is no way to communicate to customers at all and I can"t believe he is a manager. If I was in charge he would no longer have that title and he would be retrain in Customer Service or simply fired. His attitude and demeanor really told me that is not Customer Oriented at all and this is how he operates. Waiting on someone from Corporate to reach out to me.

1985 I purchased my first pair of shoes from this company: Oxford! I have remained loyal to the…read morecompany decades, but that loyalty is no almost gone. I just had a very poor experience with customer service, as I explained that my last five purchases of casual boots/shoes were delivered with very poor shoe laces. The lady went on to tell me that since I used the shoes, the shoe laces were not Allen Edmond's fault. The product is going down hill in this area, almost as fast as the customer service.