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    Soulmate Nannie's

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

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    6 months ago

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    Jonee B.

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    The Perfect Placement

    The Perfect Placement

    4.9
    (45 reviews)

    BEWARE!!!!!!!!!!!!! If you end up using Michelle, it will ruin all other agencies for you…read more I am a professional career nanny. I have over seven years of nannying experience, five years of teaching experience, and more. I have a B/S in childhood development as well as my MAT. When I began my search for a nanny-family in LA, I did my due diligence by shopping around looking at multiple agencies. I found that Michelle had the TOP RATED AGENCY ON MULTIPLE SITES and wanted to take a closer look. I read through every. single. review. I thought to myself, "Really? Every single person had a positive experience with this agency? That's just not statistically possible if she's really working with this many people..." I decided to set up a meeting. I drove to her office where we met to discuss particulars (what I'm looking for, what families are in the market for a nanny right now, what ages/salary/commute/hours I'm looking for) and the moment she opened the door and greeted me with a giant smile and her upbeat, positive attitude, I felt like just working with HER was my perfect placement! Once we started the process, Michelle was completely professional while also refreshingly honest and realistic in her suggestions. She really took the time to get to know me and what I was looking for and she only suggested me to families that she knew had the potential to be a "love match!" After looking at a few potential matches, Michelle called me to tell me that she had "found my family!" She said, "This is the one. Please go for an interview and see for yourself." So I did. This is the part of the review where I'm going to get annoyingly emotional. Not only did the family and I immediately "click," but Michelle had made sure that all of our stats were in alignment. The age range, schedule, amount of hours, commuting time, pay rate, expectations and needs happened to all align with what I was looking for. It was LITERALLY the PERFECT PLACEMENT!!!! Coincidence? I think not. Michelle is highly intelligent, professional, personable, understanding, diligent, experienced, communicative, and pleasantly charismatic and I owe my job satisfaction directly to her. Now that I think about it, maybe I should send over a bottle of wine. Thank you, Michelle, for just being so incredibly good at what you do. As I mentioned earlier, when I started this process, I read through every one of your (5 star) reviews and thought, "There's just no way every single review can be five stars..." and now here I am adding one more.

    I met Michelle at a time when I was at a low point in my nanny career and personal life. I had…read morebeen looking for top nanny position and had been on many interviews through other agencies. It seemed like I had landed a few dream jobs only for it to slip away from me. Really trying times. Then I met Michelle! This brings a smile to my face. Meeting with her felt like chatting with a friend. I realized after that this is her skill. She loves people and wants to represent both the families and the nannies. It was a slow period and she didn't have any job opportunities at the time when I signed up with her agency, the perfect placement. After being on the hunt for my top nanny job with a kind family for many months and it wasn't happening I was getting ready to move out of state. I mentioned to Michelle that I'm no longer looking for a position as it doesn't seem like it's going to happen. Michelle didn't give up on me. She called me with 2 opportunities. I went on both interviews and was called back to do a trial for the one that I wanted !! Yay !! Then Michelle negotiated some time off that I needed to take care of a health issue. The family was so wonderful they waited for me ! All I can say everything lined up perfectly. Michelle will always return your call in a timely manner and she always checks in to see how you're doing. I thank God I met Michelle !

    My Asian Nanny

    My Asian Nanny

    4.0
    (81 reviews)

    We arranged part-time mandarin-speaking help for my grandmother in San Gabriel Valley, and Fanny…read morehas been an incredible support for our family. She is patient, dependable, and very attentive to my grandmother's daily needs, which gave us a lot of peace of mind. Fanny helps with home-cooked meals, light tidying and organization, and most importantly, taking my grandmother to doctor's appointments and making sure everything runs smoothly. She communicates clearly in mandarin which has made my grandmother feel comfortable and respected. It's not easy to find someone who is both practical and genuinely caring, and Fanny has been exactly that. We're very grateful for her help and would highly recommend her to families looking for reliable part-time elder care. We highly recommend My Asian Nanny!

    We have been using this nanny agency for almost 6 months. Having a live-in postpartum nanny help…read moreyou with your baby 18 hours a day sounds like a dream but sometimes can be more stressful than anything else. We have used 3 nannies from this agency so far and I had communication issues with all of them. The nannies are very stubborn and stuck in their own ways. They have a difficult time following direction and instead insist on doing things the way they want to. The first nanny we had was constantly making phone calls on the clock and refused to heat up the milk prior to feeding our baby. The second nanny was better, she helped keep our home tidy, and was good with our baby. She was probably the best nanny we had from this agency. Unfortunately, she injured her back and had to leave our family earlier than planned. Which brings us to our current and final nanny from this agency. She's a little older so she can't help carry the baby in her car seat up the stairs. She's often on her iPhone watching Chinese dramas. She also decided to hang up her dirty underwear and bra on our hallway bathroom towel rack. Additionally, she seems to have a lot of unsolicited advice on how we should dress our baby. She doesn't cook for us or do the baby's laundry. She doesn't even know how to follow directions ie shoves the nipple of the bottle in my bottle averse baby's mouth & ignored me when I told her "no". It doesn't seem that this agency takes the time to really vet out these nannies, instead hiring whomever applies. The agency also takes a while to respond to any text messages which is also incredibly frustrating. I highly recommend spending a little extra coin and using a different agency. Especially if you are a first time parent.

    Doting Doulas

    Doting Doulas

    4.5
    (8 reviews)

    Unfortunately, my experience with Sandra was quite the opposite of others here. There were several…read moreissues I had with her services and (lack of) professionalism. First, she last minute canceled our initial in person meeting with no apology or reason. She was also very late to our first FaceTime meeting. This really should've been a red flag to me of what was to come, but I ignored my instincts as she was pleasant and made lots of promises that were not fulfilled. She was supposed to start on a Sunday night and texted me the morning of to let me know she had a fever and wouldn't be showing up that night. She didn't offer a replacement despite her contract specifically saying she would. We were completely SOL on our newborn's first night home and I was recovering from a c-section with a toddler and my husband had to work early the next morning. It was a total nightmare. Based on my future experiences with her, I highly doubt she was even sick. She then went completely radio silent for the next day, leaving me frantic as I had already given her over 2k for the week she was supposed to start. I called and texted her numerous times and she finally replied many hours later saying she had an ear infection. She missed waking me up to pump a few times and I walked into the baby's room to see she was just scrolling on her phone. She also let us know last minute (the day before) that she would need to miss two nights the second week and wanted to make them up on nights we didn't need her. When we spoke up about this, she offered her friend to cover for her on the nights she would miss. We did not have the opportunity to meet this person beforehand and when we FaceTimed with her she looked like she had just rolled out of bed and we found out that she wasn't even a certified doula but we were expected to pay her the same amount we were paying Sandra. The other doula also was going to come an hour earlier and leave an hour earlier than we had agreed with Sandra. It was absolutely ridiculous. We were completely taken advantage of due to our circumstances. We did not feel comfortable with this person watching our newborn, so again, more nights with no coverage that we desperately needed and no apology from Sandra. In fact, she was incredulous that we we expressed disappointment in the situation and did not accept some random person to take care of our baby. She also refused to refund our money that we had prepaid her so we could find another doula that we could rely on. After the first week was done, she texted me several times on a Saturday immediately demanding full payment for the next week in advance, despite nothing being stated in the contract that the payment was due on a certain day. It was really off putting. She also wore a really strong lotion/perfume that caused a reaction on our newborn. We would smell it on the baby and in her nursery long after Sandra was gone. It's common sense that you shouldn't be wearing strong scents around newborns, especially as an experienced doula. She continued to wear the scent even after I told her my baby's pediatrician told us the baby is sensitive to scents and asked her to stop wearing it. One night she let my newborn baby sleep almost 6 hours straight without waking her up to feed even though my baby had not regained her birth weight and I specifically told her that the doctor said she still needed to be woken up every three hours to feed. Sandra did not do anything other than take care of the basic needs of the baby and wash bottle and pump parts. No extra touches and I definitely did not feel at all pampered by her, especially considering how much I was paying her hourly and all the promises she made to us before we signed the contract. It was actually the opposite. She acted like she was doing us a favor by just showing up. She didn't help me with my lactation issues or c-section recovery at all. Didn't even get me water in the middle of the night, let alone a snack or cook anything like she claimed she would in our interviews with her. All my friends who had postpartum doulas had wonderful experiences with the doulas who went above and beyond for them and this was not my experience with Sandra. She did the very bare minimum and didn't even do that efficiently. It was very obvious to me that she only cared about the money and I feel so guilty for trusting someone like her with my newborn. Overall, I was extremely dissatisfied with Sandra's services and would not recommend her as a postpartum doula. It really is a shame as I currently have several friends and family members who are pregnant and are in search of a good postpartum doula. If Sandra would have treated us fairly, she would have gotten tens of thousands of additional income from referrals from us. Update: Since Sandra decided to draft an AI response to my review, accusing me of lying, I have no choice but to post the receipts and let potential clients decide for themselves.

    Sandra is literally AMAZING. I cannot say enough good things about her…read more From the first night we got home from the hospital, Sandra was such a lifesaver. She immediately got to work: letting us know what we needed (or didn't need), helping us get him on a routine, and giving us the comfort of having someone we could trust taking care of our baby so we could let our minds relax and actually get some sleep! She was so knowledgeable and comforting, which was invaluable when we first got home from the hospital and felt totally lost, knowing nothing about how to care for a baby. Not only did she care for the baby, but she also checked in on me and made sure that I was feeling okay after the birth. I remember specifically on one of the first nights she spent with us, I was racing to clean the kitchen because there were bottles everywhere and I was embarrassed. Sandra came in and said "Melissa, go to sleep, I've got this" and she grabbed the bottles from me and when we came out in the morning, the entire kitchen was cleaned - it was just so sweet, it made me want to cry. She taught us so much and gave us the confidence we needed to feel like we could do this on our own. Her services were absolutely beyond worth it and I will definitely bring her back for our next child (eventually!). We would literally count down the days to when Sandra would be back again, it was just such a relief. She feels like part of our little family now and we are so sad to say goodbye to her, but I know that we need to let her go so that she can help many more families out there just like us.

    Soulmate Nannie's - nannys - Updated July 2026

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