This review is regarding their excellent customer service. I have not yet been on a ride with South Bay Yellow Cab, but I booked a ride with them in advance. I had to make some changes to my reservation and called their number. I got through right away and Operator #1510 was able to revise my booking. She was extremely helpful, friendly and patient. Without even having been in their cab, I felt compelled to write this review simply due to their A+ customer service. I'll follow up with a review on the ride experience. read more

What happened? Used to be fairly reliable. App crashed when I needed ride. Called customer service and get a San Diego number (I'm from LA), so didn't trust the operator for a ride to go LAX for international flight. On return home, app crashed again. read more

Good experience - I called a taxi and scheduled it in the early morning when I anticipated that calling rideshare was going to be difficult and/or expensive read more

Arranged for a South Bay Yellow Cab to pick me up in San Pedro and take me to LAX for an early morning flight. I had decided to take a cab because I wanted my wife to sleep in instead of getting up early. Cab never showed. When I called because they were 15 minutes late, I was told no cabbie wanted to come to my house and the cab company really isn't located in the South Bay. They said they earlier called to confirm. True, but I was in the shower and my phone is also set not to ring prior to 7 a.m. I has no idea they would call to confirm a cab ride I arranged less than 7 hours before. Because no cabbie would drive to San Pedro, I woke up my wife and she took me to LAX. I'll never use these guys again. read more

I've only taken a taxi twice, so I'm unfamiliar with what to watch out for. I know better now. This was a HORRIBLE experience. I wish I could give negative stars. The driver CHEATED me. I got in at the LAX taxi stand at almost 1 am after a long flight. There was a long line of people waiting for a cab, so I allowed the driver to rush me into the car. He NEVER turned on the meter and I never saw any price info. He just put my address into his phone, then started driving. I know there was a language barrier, so I didn't think anything of it. But on my way home, I started getting scared and wondering where he was taking me. It turns out he still got me home, but he took the LONGEST possible route. I live in an area near several freeways, and he took 5 different freeways when I could have gotten home using 3. He added over 7 miles & 5 minutes to the route. There was no reason for this, because there were no road closures and no traffic at that hour. Sneakily, he also dropped me off across the street and one house over, so that his car wasn't captured on my doorbell camera. He had me pay by tapping my card on his cell phone, not on the machine that's on the headrest of the car. Only after talking with my husband did I realize that NONE of this is normal or standard practice. I am so angry, and I feel like I was assaulted, even though I know I was only taken advantage of financially - luckily, I was not physically harmed. But still!!! And since I was so tired from my trip and new to taxis, I didn't get his name or taxi number. I called the customer service line (impossible to get hold of them too!), and the lady couldn't help me much since I didn't have any identifying information. She couldn't even find the credit card transaction. Ugh! Avoid this company! And take care of yourself if you ever ride a taxi! Take pictures of the car before you get in - capture the license plate and taxi number. And make sure you discuss pricing and that they turn on the meter in a way that's visible to you BEFORE they even begin driving. Also, never pay on the driver's phone - always use the machine on the headrest. I send curses onto that driver and I hope he doesn't get the chance to take advantage of other passengers the way he did with me! read more

This review is about behavior toward me as a yellow Cab customer by one of Yellow Cab's long-standing drivers out of San Pedro, California. This can driver, as many drivers do, negotiated private rides with me during the month of November 2023. It should be noted that I pay this driver for rides at the time I take them and he, routinely, allows privately requested rides to be paid whenever mutually convenient. During the month of November, I took a couple of rides that totaled $48. The driver and I agreed that I would pay as soon as possible. Into the month, I informed the driver via text message over a period of three weeks where I would be during the day as my days have me wind up in different localities, all in and around San Pedro, California. Unfortunately, this driver did NOT link with me as requested at any of these townships over a three-week period, including the town in which we both reside. However, whenever it dawned on this driver that he either needed that money, or forgot to collect it, he texted me to collect it. At that time though I did not have the money to spare. When we finally communicated by text message the driver, who began actually to throw a text tantrum and tell me that I was not being fair in immediately paying him on demand etc. became downright offensive toward me. When I told the driver that, under the circumstances he would have to wait another week to get paid, he texted me with disparaging comments about the transaction and later placed a block against my customer account with Yellow Cab. Needless to say, the drivers actions have destroyed any trust between us in the future and will never use this driver again, whom I've used over period of two years to-date, and have paid over $450 CASH during calendar year 2022 alone for privately-arranged rides. Again, Yellow-Cab's Long Beach office refuses to realize that these rides were privately-arranged and pre-requested via cell and voice calls that had nothing to do with the Yellow Cab's app system or phone service. Consequently, I am extremely disappointed at Yellow-Cab's willingness to take this privately-negotiated balance and place it on my Yellow Cab account for collection at the inattentive, mean-spirited actions of the driver in question. The individual in the office by the name of "Joyce" should make note of this complaint and discuss it with the driver. This all has happened within the past few days. I just checked and the 'block' is still on my customer account. My dissatisfaction makes me rate Yellow Cab's accounting office's handling of this experience 1-star.experience. read more

I was visiting at the federal prison and after visiting I had 0 service for an uber so none were available I called here and surprised it was a 1-800 # they were at my location in 12 mins although the driver passed me up they found me and he took me to a hotel and even gave me time to book my room before leaving me. I was soooooo bitter about the uber app not working I was blinded on how charismatic my driver was overall I was hype read more

Bailed on my three times. Absolutely rude. Never using this service again thinking I was some sketchy when I just had some things to prepare for the airport I told him 15 mins and he just left. Not even that. Unbelievable. Hoping to get a ride today! read more

South Bay Yellow Cab - Taxis Near Me - San Pedro, California

Today, we had the most frightening experience of ever riding in a taxi. We were picked up at Sonesta Hotel Redondo beach today about 10:28 am a pre -reserved ride. The drivers van was full of garbage and there was no room to sit. It looked like he was living in it as it contained food . We should have refused this taxi as the older driver seemed unable to understand what we were saying. Once on the surface streets, he weaved and drove slowly with his emergency flashers on. His eye sight may have been poor as he would stop several feet behind the other cars at stop lights. Once on the freeway, cars were honking as he drove slowly weaving in the lanes. We were very scared of being in an accident. He said drivers do that now, honk when passing. He missed the off ramp to Long Beach airport and drove slowly in Long Beach with my husband insisting on providing directions using google. As we neared the Long Beach airport we debated getting out and walking as we felt so unsafe with this driver. Because the driver was circling we were charged $10 more for the ride than the ride from the airport to our hotel Friday. I did report this matter to customer service yellow cab and the City of Redondo traffic division of the Redondo Police Department. We are frightened that this driver in our opinion should not be driving. If we ever start to get in to a cab and find it as dirty as this one and feeling unsafe with the driver, we will refuse the ride and book with a cleaner vehicle. I believe we are due a refund or credit on a future ride. I hope the Redondo Beach Police will follow up and ditto Yellow Cab of the South Bay. Better quality control is needed with yellow cab needs to periodically test their drivers. read more

Horrible service , canceled or took 45 min, did not call on arrival. I'm not sure why the company doesn't get better support

I needed a ride to the airport very early morning and I live in a pretty remote location. I was able to book the ride in advance and confirm it the day before. The driver showed up exactly on time at 4:15am in the pouring rain! He was very polite and drove safely to the airport. I will definitely use them again. read more

Easy to get and actually less expensive than Uber or lift. And given that we live in San Pedro it was easier to book. Sometimes it takes forever to get an Uber or lift driver out here. read more

They arrived on time and the ride was great. Driver was gentle and car clean. No Uber were available and I am glad to be back in a taxi.

I reserved a cab for today for a ride from San Pedro to Long Beach Airport. I was quoted a flat rate of $42. Upon arrival the driver claimed not to know about the flat rate and charged me $57. This company just traded all future business from me for $15. That's aside from being fraudulent and downright unethical. read more

The service was great in terms of response time to get a driver to pick me up and take me to my destination. The driver greeted me with a friendly hello while also wearing gloves and a face mask to ensure safety was a top priority when taking the ride. I'd highly recommend using South Bay Yellow Cab as a good option to get you where you need to go :) read more

Amir to the rescue!! He assisted me and my brother for a ride home, ''and'' didn't even charge us!!! A global saint he is!!! (we were having medical problems) read more