I rarely leave negative reviews, but my experience with South Coast Eye Care Center has been incredibly disappointing and a major waste of time. I booked an eye exam specifically for contact lenses. When I arrived, they told me my appointment had been scheduled the previous week -- despite never receiving any reminder, call, or notification. Mistakes happen, so I rescheduled for the next day. When I came back, I was told (same-day) that the appointment was not for contacts, even though that's exactly what I requested when booking. They proceeded to do a regular exam and dilated my eyes without confirming the appointment purpose or telling me it wouldn't include contacts. Then they scheduled yet another appointment -- supposedly to actually handle the contact lens portion. Fast forward to today: I drove to their Laguna Hills office, checked in, waited ~20 minutes, and then was told the doctor "doesn't have time to see me today." No call, no heads-up, nothing. I took time off work for each of these visits, yet after three appointments, I still do not have my contacts. To make it worse, when I called after leaving, the best they could offer was to reschedule me with the same doctor who canceled on me today -- again, no acknowledgment of all the time wasted or effort to accommodate. This office has major scheduling, communication, and customer care issues. After multiple missed notifications, incorrect appointments, and last-minute cancellations, I'll be taking my business elsewhere. read more

I like to go this place because the Care Quality is compassionate, the staff has Office Experience, they smile when they speaking with you!!! read more

First, after reading some of the negative reviews, I'm wondering where these people really went! I found nothing in my experience to mirror their descriptions. Nothing. A friend recommended Dr Spanggord of South Coast Eye Centers. After five months of treatment, I could not be happier! After tests and other preparation, plus two cataract surgeries, my vision is restored in technicolor! I found the professional staff are all very friendly and highly competent. If they couldn't answer my question, they found someone who could. They listened and wrote notes for the doctor. The office staff is also very friendly and welcoming. They clearly work well as a team and are well trained at what they do. Everyone always acts in a professional manner. With some of the more elderly patients, they were very patient and offered additional assistance as needed. The eye glasses personnel mirror the other staff members: professional, friendly and knowledgeable. We chatted, they offered clear choices, did not try to oversell me, and explained all insurance coverage clearly and concisely. The new glasses arrived within a week and they were sent to the office nearest my home for convenient pickup. Finally, Dr Spanggord is outstanding! She knows, excels at, and enjoys her work. Her explanations were clear and complete with all my questions answered fully. She explained my insurance coverage and all the costs related to my various choices. She even called me at home to answer some other questions I had. She was/is always professional, sympathetic and friendly. Dr. Spanggord not only gave me my new vision; she gave me a new lease on life! I cannot recommend her and her professional and office staffs more highly. read more

Dr. Prendiville did a great job explaining the cataract surgery and explained my options. Staff was friendly and helpful from the pre-work to the post work. The surgery was painless and I can now see 20/20 out of my right eye, it should improve my golf score (haha). Thank you Dr. Prendiville. read more

We were visiting Laguna Beach for a few days and my wife needed to see an Ophthalmologist for a condition she was suffering from. I called South Coast Eye Care Center and spoke with "Kelly". After explaining we were just visiting the area and were trying to get in to see a doctor, she contacted the nearest office to our Hotel and made arrangements for my wife to be seen right away. The staff at the Center were accomadating, professional and friendly. Dr. Henrick fully explained what the treatment would involve and his professionalism and skills made the procedure go quickly and painlessly. Thank you S.C.E.C. for making room for us and your remarkable care. You certainly are an ambassador to your community and profession. read more

Great result and the doctor took the time to explain the options. Very satisfied with the results - excellent vision and no problems.

We've been with Dr. Prendiville at South Coast Eye Center ever since we moved here and have had routine eye care as well as cataract surgery and IOL with excellent results. Dr. Prendiville and staff have been excellent. We trust them with our eyes. read more

Dr. Prendiville and his staff are very disrespectful of your time. If you have no place to go and nothing to do and thus have infinite time to run to multiple appts at multiple locations, then by all means go to Dr. Prendiville. However, if you do have a life and want to get your eye care covered in less than 3 visits, consider the many options in OC where they can complete all your testing in 1 visit. Now, to get my medical records for my new doctor, they insisted that I had to get the form in person or they would snail mail it, no email option! Then I need to return the signed form to their office and then return yet again to pick up the records! When I moved myself and my dad to OC, ALL of our doctors allowed us to get our medical records through email or online! These guys are stuck in the 1950s! When I went to pick up the form 10min after talking to them on the phone, I got there to find the office closed! Perhaps most important, they not kind and I always leave feeling upset!! read more

I also like the doctors, but I found the staff rude, and I was always kept waiting at least an hour. So I changed doctors.

Easily the most professional Ophthalmology group. Great doctors, short waiting times and highly skilled. Dr Prendiville performed my cataract surgeries 5 years ago and my eyesight is still 20/20. read more

My husband and I appreciate the wonderful care we receive from the South Coast Eye Center. Dr. Prendiville is the Best...

I cannot say enough positive things about this optometrist office. They are pleasant, prompt and friendly. I would recommend them again and again! read more

If it was possible I'd give them zero stars. EXTREMELY UNPROFESSIONAL! The front office staff definitely don't know their job and book appointments without updating their schedules. Have no clue on how insurance policies work and are rude. Don't recommend this place at all. So disappointed. read more

I booked an appointment at this Ophthalmology group as a new patient for Monday June 4, 2018 at 4:20 P.M. I received a call today from the Ophthalmology group stating they need to change my appointment because the doctor does not see new patients after 4:00 P.M. I work until 4:00 P.M. and cannot see the doctor earlier. Why did this group make an appointment and waste my time in the first place? Plus the lady I spoke to on the phone was very rude and unprofessional. I highly recommend everyone to find another eye doctor, so that nobody has their time wasted read more

I usually go to the South Coast Eye Center in Laguna Woods, not Laguna Beach, but I always see Dr. Prendiville. My husband and I have been with Dr. P for about 20 years and we have nothing but great things to say. I've referred several friends, who are also happy there. Dr. P recently performed a complicated surgery on my eyes and I can see amazingly well. To me, it's like a miracle! I do recommend Dr. Prendiville and will continue to refer friends. Barbara Lancaster read more

Dr. Spanggord is very knowledgeable and made proper referral to an optometrist to can evaluate my eye for a sclera contact lens(?). I had no idea my vision change could be attributed to scar tissue from RK surgery 23 years ago. Vision is so important and my sight is precious to me. I have been seeing Dr. Spanggord for nine years. Two lens implants and two laser procedures. I trust her with caring for my vision. read more

I was referred to Dr.Spanggord from my general practitioner for a painfully infected eye(pink eye).Dr.Spanggord was very professional & communicated very well assuring me it would be ok in about two weeks & gave me some eye drops.After a follow up appointment it finally healed and the physician evaluated my vision for glasses which I was able to purchase at that office.I looked up Dr. Spanggord on line & saw she graduated with honors from medical school! Who wants to go to a ok doctor or mediocre doctor? Not me! I consider Dr. Spanggord 2nd to none in her profession. I was very pleased with my overall experience at this office. read more

Came here for routine exam. The front desk was extremely rude...they do not explain the procedure, cost. They get irritated if you ask them the question. One of the worst experiences. Go somewhere else. read more

I have been to many eye care offices in my lifetime and I say without a doubt, the eye wear office in Laguna Beach with Courtney Leuthaus is the BEST. Courtney is exemplary! She is all knowing about glasses and her recommendations through the years have been exactly correct for me. She is also top notch in customer friendly and satisfaction. Her smile is a ray of sunshine, it lights up the room. I have on occasion seen her interactions with other customers and she does not waiver from being the best. Thank you So. coast Eye Center for Courtney. Courtney is a great asset. Pay her top dollar and keep her as an employee. read more

I have been seeing Dr Henrik since 2012. He is a great doctor and his staff was good as well. Presently, the front office staff is rude and unprofessional as is their optometry department. I work in healthcare and I am appalled at what I have recently experienced as a patient at South Coast Eye Care Center. Although I cannot say enough about Dr Henrik, I will not return to that office and I am seeking another Dr for my vision needs. I hope they read these reviews and adjust accordingly. Treating patients poorly is never a good practice and reflects poorly on everyone. read more

We saw Dr. Tai in the practice and we feel that her style is not as we expected and not going back to see her. We are looking for an warm, sympathetic, knowledgeable physician. We do not like non caring attitude. read more