I have shopped at Walgreens on Court and Walnut for years. Ive never encountered a rude employee…read more My favorite staff person is Stephanie. She greets everyone by name if she can. She should get a huge raise. She is a gentle soul who makes you feel good. She's a single mom and struggles financially but she doesn't act like she does.

The lady that answers the phone calls is SO Rude!! Zero people skills. She acts so put out all of…read morethe time.

Been going to this CVS for a few years now (primarily for my prescriptions) and I've been happy…read morehere. Both retail and pharmacy, staff has always been kind, friendly and helpful. Have I experienced a delay in getting prescriptions? Of course, but communication, patience and kindness help get what I need. I take a few medications daily so I visit this CVS location's pharmacy staff 1-2 times per month for refills and appreciate how they make these visits effortless. They make sure to educate me about my CVS and Caremark app and medication info. Suggestion: If you're having difficulty getting your meds filled, I suggest reaching out to your health insurance company and asking for a pharmacy benefits rep. They should assist with reviewing your benefits, contacting your doctor's office if a prior authorization is needed, and contact the pharmacy to assist you in getting your medications. I've found that calmly explaining the situation works better than shrieking or berating. As for the retail side, I used to makeup shop at CVS stores because the coupons and deals were great. Then the pandemic happened, so I stopped wearing makeup and grew my eyebrows back so I don't really shop for makeup anymore. I'll use CVS coupons to buy medical items as needed, but most items are a little too expensive for me these days. Other than that, I appreciate my CVS store, especially my pharmacy team. Thank you, Noble store, for all that you do!

7-23-26 Had Root Canal and needed to get Antibiotics. Medicare was suppose to pay and got info for…read moreCVS twice but codes would not go thru. Called Medicare and they said just have CVS call and can override it. CVS Said NO JUST PAY FOR MEDS AND GET REIMBURSED BY MEDICARE so I did. Medicare said will reimburse but CVS COULD HAVE JUST CALLED THEM TO OVERRIDE. Went to get meds and girl who waited on me was so STRESSED OUT I SUGGESTED TO TAKE A BREAK but she just smirked and continued. I KNOW CUSTOMER SERVICE AND GOT EMPLOYEE OF THE YEAR IN 2006 IN A CORPORATION. She was a little RUDE. Been customer since 2000 and had to change review to 1 star. Never got bad service until now

I'm not sure who's managing or supervising the stores but this particular Walgreens has a very poor…read morecustomer service when it comes to returns. The minute I said I had a return, the girl said "you can't return it here because you did not purchase it here", yet on the receipt, It says you can return at any nationwide location. then she said she can't return the item because it's not in the box, the item never had a box. then she said she needed to have a scan bar to return it, and I showed her that it has a scan bar. And then she said she can't return it because it's over 30 days. on the receipt if you haven't got a receipt, you can return it for the lowest price within the 30 days so how about if I just throw the receipt away? Now what? I'll be back

It's not just this Walgreens I assume, however every time I walk in to buy something, browse, etc…read morethe biggest problem I have is their extremely florescent lighting. As someone who is prone to migranes this is extremely annoying. The main reason I gave this 3 stars instead of 2 is because the people working there are usually very kind.

The pharmacy is understaffed! Difficult if not impossible to reach the pharmacy by phone to even…read morecall in a prescription, or inquire about one that's waiting to be filled. My prescriptions have taken up to three full days to be filled. I once called the regular store, and the attendant went back to make sure they picked up the phone. When they finally picked up, the pharmacy employee abruptly said. "One minute!" and put me on hold, where I remained for 5 minutes before hanging up. Management needs to address this problem. I can't be the only one complaining. .

the worst experience I have ever had with a Pharmacy 1…read morethere's no way for someone to answer 2 it's been over 4 months they are out of stock on a medication and still cant transfer them to another pharmacy 3 the pharmacist assistant look like they are lost

Walgreens has really gone downhill with their customer service. Used to be my go to pharmacy for…read moreyears, but now looking for another, maybe a local family owned one? The past several months have been real bad. Many times my meds have been out of stock and taken up to 5 days to get them. My doctor not pleased at all. There have been other issues as well. I'm 100% disabled veteran so it's hard fpr me to get out and bout. I've called regarding issues several times and told them I'd been on hold an hour. Their reply? "Sorry we are busy and have no help"? Maybe the pharmacy manager needs a wake up call. Maybe they are overloaded do to Ride Aid closure and the additional business? If so they nee to hire additional staffing heard pretty much the same thing from many friends. It used to be great, not now. Having to wait days for ones meds can be detrimental to ones health. I'm not into pharmacy shopping every month. Neither is my doctor.

Thought I'd give a shout out to Miss Gina for her kindness, her smile and her willingness to help…read moreme immediately. She stayed with me, said she would help me at checkout after unlocking one of the cabinets to procure my product. Such a gracious young lady and an asset to Walgreens. Thank you, Miss Gina for your help your smile and your kindness.

Just get more help for the pharmacy area. You've taken on clients from shuttered pharmacies. You're…read moremuch busier now, in case you haven't noticed. I don't even want to know how much time I've spent in your lines this year. Satisfied customer for many, many years, but this is ridiculous. Last visit a nice new guy told me to use the bar code window to avoid long waits. I can't, you have that window closed. Do better, CVS, your clients matter, too.

Today I went in to CVS to purchase an item and I had Inga as my customer service representative…read more Inga was kind, helpful, and efficient. Her customer service was superb and I definitely would rather come to this cvs because of her.

after requesting hand compounded nature throid, I willingly took a bottle of what was represented…read moreto me, as "good" nature throid old stock. long story short, a hospitalization later and tsh, zooming to a 37, obvously this was not the truth. Had asked for a credit, on my credit card, and communication, subsequent calls, were never answered, and credit never came. so sad.

If you actually need your medications, and expect a pharmacy to answer their phone, or return a…read moremessage, or at least put a sign on the door if they're not there during posted business hours, do not go here. Twice I've come hours before closing ( 2-3:30pm) and no one is there. I've gone weeks without my meds, enduring very unpleasant side effects. The business ethic is more like a ma and pa fruit stand, versus a medical pharmacy. I'm finally just giving up. I'll go back to synthetic meds... at least it's reliable, and I feel cared about.

Pharmacy was not customer service focused on two occasions. Medication refill was called in from…read moredental office after patron stood in line waiting to pick up antibiotics. Clerk stated patron would receive a phone call once medication was ready for pick up. Call was never received so patron stood in line again to finally pick up. Another snafu was encountered with clerk at pick up counter yet I am calling out the pharmacist. "J" informed patron antibiotics from two days ago were not completely used. Patron stated the obvious answer as the dentist wanted patron to have plenty of antibiotics for infection. Since previous prescription was electronically sent the dentist provided a written prescription for patron. I will not continue to ramble on about insensitivity towards elderly patrons. I will continue to speak freely in public towards defending those elderly patrons because "I AM" one.

The Pharmacy is as busy as IN-N-OUT WORTH THE PRICE…read moreand the Waite is commendable

My mom grew up on thirties.. and Rite Aide's {WITH THRIFTY'S ICE CREAM} are getting harder to come…read moreacross in the valley lol but THIS rite aide never fails for icee cream. When we want a scoop, Rite Aid is usually the spot we go to! 5 stars for the ice cream :) oh and they finally sell the BIG Ice cream scooper too!

Rite Aid has a bad habit of running out of medications and I'm having to go days without my…read moreprescriptions while they order them and blame their suppliers for them running out of stock.

11/27/23 Clean,…read moresafe and practiced! Greeted upon entering. Bought wrapping paper & bows to get ahead since Christmas will be here before you know it. Easy to find and they have a variety. Also got coffee M&Ms. Self checkout convenience! Good service & store! Recommended!

Pharmacy technician on the driveway with glasses and a cross tattoo was very unprofessional. She…read morewas eating while working. Didn't even greet me, and shoved my prescription on the box. I understand they are busy but she should get fired, she hates her job. Plus my insurance pays this drugstore to much to mistreat in that manner. Company should consider train their employees better. She is the only one that has ever been unpleasant in this store.