The staff could not be friendlier. Mr. Bernard is a pleasure to speak with and was able to help my son pick the right glasses. My wife and I have also gotten eye exams and glasses and the whole process was very easy. I've seen some negative reviews about the virtual doctor approach. From someone who has been seeing eye doctors since the age of 7. There is NO DIFFERENCE in the exam procedure or evaluation. read more

Our experience at South Florida Vision in Delray Beach was unfortunately very disappointing. I came in with my two daughters, and despite arriving on time for our appointment, we waited nearly 2 hours before being seen. The office feels extremely high-volume, and instead of receiving personalized attention, patients seem to be processed as quickly as possible. Once we were finally seen, the appointment itself felt rushed because the doctor appeared to be running far behind schedule. Communication between the doctor, optical staff, and reception also seemed very disorganized, which created confusion throughout the visit. I was especially frustrated by the lack of clear communication from the front desk regarding insurance coverage and protection plans for glasses. On two separate occasions, staff failed to mention available protection options for the frames. Later, when the frames broke, I was forced to pay out of pocket because no protection plan had been added or properly explained to us at the time of purchase. What made the situation even more frustrating was that the staff made me feel as though it was somehow my mistake for not having protection coverage, even though I was never offered or informed about it in the first place. Instead of taking accountability for the lack of communication, the responsibility was shifted onto me as the customer. Customer service, organization, and communication need significant improvement. Families coming in for care should not feel rushed, overlooked, blamed for unclear policies, or left confused about important insurance and eyewear coverage details. read more

My prescription glasses were supposed to be corrected after I returned them two weeks ago and nothing was done!!! Still had the same flaws in my lenses and were apparently never returned to the lab for the necessary corrections. The salesperson "Bernard" could not be reached or bothered by my calls for the entire day and always promises for call backs (if I do reach him) which never happened. He was always with a new patient except for me, an existing patient!!! Absolutely deplorable service! The reception desk staff is extremely friendly and trying to be helpful, the optometrist is a great as well. But Bernard is absolutely terrible and reluctant to follow up on customer service. read more

They are a franchise I think the salesperson spoke more to me than the Dr. who performed my vision tests walked out and boom... sales game on and tried telling me my insurance didn't cover as much as it does. Took my prescription and got my glasses for 60% less under my insurance. read more

Came in for an eye check up exam and a glasses adjustment. Staff was friendly and helpful. The exam was $100 (I do not have insurance). I had an appointment at 9:00am. I had my exam quickly and met with digital optometrist afterward to go over my exam results. I'd recommend this place. read more

​On July 29, 2025 I made an emergency appointment for my Hubby who had an infection in one of his eyes and I contacted the "South Florida Vision located at 143 N. Powerline Road in Deerfield Beach, Florida 33442. I had the pleasure of speaking with Ms. Raquel explained the scenario and she booked my appointment asap. This amazing young lady named Ms. Raquel is always ready to greet and meet new patients. With her infectious smile and her wonderful personality you will enjoy booking your appointments with her. She quickly verifies your Insurance to confirm that you are in Network. She contacts you right away and she follows it up with a phone call to make sure you are aware of your appointment schedule and what it will entail upon arrival. When you walk in the office it is clean, equipment is sanitized and it's a welcoming atmosphere. They have a beautiful display of eyewear collection ready to show you and you can try them on. The latest fashion. You are also greeted by the Manager who holds down the place Mr. Bernard. He treats you like a family member. As soon as you tell Mr. Bernard the reason for your visit he makes sure you are seen by the Optometrist on board. He takes you to the exam room and explains the procedure of what exams will take place according to your visit. He manages this vision store to the highest standards. During the eye exam hubby was able to ask all his questions. And the Certified Optometrist on board gave him excellent advice. The staff Mr. Evan & Ms. Katelyn were excellent as well. I want to commend them on their customer centricity. Mr. Evans made my hubby feel comfortable and valued when discussing the frame selection. He was genuinely interested in my hubbys eye health. The Vision Stores commitment to excellent customer satisfaction is 5 STAR!! I highly recommend the "South Florida Vision Team"! Mr. Bernard's Team is efficient, friendly, and knowledgeable. My hubby appreciated the details and the explanation as to what was happening with his eyes. Thank you soooooo much you guys are ROCK STARS!!!! Please book your appointment with Ms. Raquel. She is waiting for your call....Maria & Tony Ennever patients that will be coming back to purchase more frames.... read more

Call and don't answer their phone. Then they are supposed to call you back and take their time or don't call you back. Was my only choice to get a refraction. Eye glasses way over priced a real ripoff!! read more

Great experience. Store manager, Jocelyn Bernard, did a phenomenal job. They even called my insurance for me. Very helpful and relaxed experience. This is my new eye place, the best eye place I've been to so far, and I've been to many around the area. Would recommend! read more

I went in on November 19th here it January 14th and I'm just getting a message my glasses are finally ready to pick up two months later take your money elsewhere. read more

I wish I would have read these reviews before making an appointment. The doctor was great and that's where that ends. I have been waiting over 5 weeks to get my glasses and still no update. I call repeatedly for an update and am given the run around. Once I sat on hold for over 30 minutes. The manager is awful and doesn't deserve to have that title. I will never return to this establishment. They are very unprofessional. read more

This is the Deerfield branch. They don't even have live doctors on-site. it's all done remotely and takes forever! It was a very frustrating experience as if took me nearly 2 hours to get the eye exam because they couldn't find a doctor available... one was in Publix shopping for lunch, when they tried to get ahold of her. Eventually they found one and he tests your eyes remotely. I ordered and paid for a pair of glasses and still haven't received them and it's been 2 weeks. To top it all off, my credit card that I used for the payment was hacked into about an hour after using it. Fortunately Chase caught it. read more

Never going back. The ppl working at front desk is rude and unprofessional. I made an appt a month in advance. She gave ke a hard time about being late 15 min. Stay away. Its dumpy ond old just like the lady who works there..lol read more

Do not use this company. They mixed up all of my results and medications. On my chart they have written I have cataracts and had surgery a few years ago, also that I had laser eye vision surgery a few years ago also. They have also stated I take methotrexate and another drug for high blood pressure. None of this is true. I have been asking for over three weeks for them to correct my chart and they still have not done it. I am so furious. They promise to change it and say they'll call back and no one does. It is absolutely ridiculous. read more

So disappointing how this office has become a complete circus. Actually at least a circus would be more fun. Every time I call if I even get somebody that actually try to deter you from making an appointment by saying all they have open is.... ( usually over a month and a half from the call) then I call to confirm my sons appointment, no answer, left two voicemails no reply. The absolute unprofessionalism of this place ceases to amaze me and it is a shame that the Drs don't do something about the completely rude and incompetent staff that is running this place into the ground. There are plenty of competent, pleasant people out there that would gladly replace them and their attitudes. Also other reviewers point to this place double billing and scamming. I will be finding a new eye Dr as this was the last chance for this place. read more

UPDATE....I'm late posting this update, but here it is! I took my son to a COMPETENT doctor only to have my suspicions confirmed, my son was given the WRONG PRESCRIPTION!! People please READ the reviews before placing your foot inside of this garbage can! read more

Stay Away... You've been warned!! This Organization is a Medicare/Medicaid Fraud and should NEVER be a part of Humana Eyecare! All they want is your $$ Rude and Unprofessional Staff...Not taking Covid seriously, they actually gave me back my glasses( after trying to rip me off) that were filthy, and dropped them in my hand!! They didn't even process a refund to my CC, so I had to dispute the charge..they suck read more

I was given false information regarding my Medicare program so they could make more money. I called the insurance company and filed a complaint read more

The optometrist that saw me, Dr. Heather Schaffer needs to lose her "Have a seat in my electric chair" shtick. I heard it the first time I walked into the exam room, I didn't need to hear it again in the exam room after sitting in the tiny waiting room waiting on the drops to dilate my pupils. They then tried sending me out the door without sitting down and getting measured and taking a order for the reading glasses that my insurance was paying for. I also had to ask for the throwaway sunglasses that Dr. Schaffer said I needed to wear to protect my eyes after being dilated. They are just another company out for the almighty dollar with no concern for their patients welfare. The place could also use a good top to bottom cleaning at the least or a complete remodel would be actually better. I certainly won't be going back there. read more

Terrible. Even though my insurance paid for this place, I would never return, and will gladly pay out of pocket to get everything done correctly, professionally, and honestly. No one answers the phone - and I mean for hours. When I finally got an appointment, it was obvious that this place was a scam. The price for glasses WITH insurance was the SAME EXACT PRICE for getting the glasses elsewhere WITHOUT insurance. Sounds like medicare fraud to me - double billing. Were they billing medicare and then charging me for the same amount? To make things worse, the prescription was horribly wrong: my left vision was so blurry for distance that I asked them to redo the exam. At first they said they would do it for free. Later that day, they called back and said there would, in fact, be a charge of a hundred dollars! And then the morning of the exam, they called me back once again (!) to say they had made a mistake and there wouldn't be a charge after all. I told them I had no interest in dealing with them again as they were so poorly run and had destroyed my confidence in their skill, honesty, and organization. How many mistakes do you allow a place to make? Everything about this place from my first attempt to make an appointment and onward has been terrible. I'm going to pay cash to go to a place that I can trust. Read the reviews. read more

Bad customer service. They don't even answer the phone. Book appointments 5 weeks in advance.

I had a contact lens exam two weeks ago and they were supposed to order me trials, well after not hearing anything from anyone I called and left two voicemails, still nothing. Finally on my third call in three days a girl answered and told me the contact trials were back ordered, and she would call me back with a solution... I guess I shouldn't be surprised she hasn't gotten back to me. read more

I love Dr Schaffer but the front office is not pleasant or efficient. Arrived for my daughters appointment and they said it was to soon and i needed to reschedule. They reschuduled 2 weeks later and called me 30 minutes before appt to reschedule. Im done this this office. Plenty of other eye drs.around who will be more courteous of your time. read more

Best experience in eye care. My son and I went yesterday it was his first time getting his eyes checked. The doctor is amazing and they also have equipment that you can just look into and it measures your vision, it's incredible. read more

Just about the worse service ever. Rude, arrogant and totally non obliging. I'd rather go to Walmart than sit in their waiting room. Received my glasses. Couldn't see out of them. Totally useless. And absolutely no apologies nor refund. Next step better business bureau read more

I had my prescription and glasses ordered in Deerfield and was to pick-up in West Palm office. The optometrist and option were wonderful. The prescription was perfect and the fit was exactly what I needed. The only negative during my visit was the unfriendly and almost rude receptionist. read more

We such an enjoyable and thorough eye exam today. The office is clean and friendly. The tech and Dr are knowledgeable and took the time to answer my questions. I got a great exam and prescription for glasses. Optician was also good. read more

Ask the Dr. about contacts. I was told I could wear them. Only to find out Later that I needed another exam. This was not told to me when I asked about contatcts. I was told it was on some form i never saw about contacts. When I called back to explain this they were rude and not very understanding. The "Supervisor" said this is explained and is on some paperwork. I told her clearly It was not. I said when a patient asked about contacts and NoBODY tells the patient what needs to happen to get them, are we expected to Just know? Oh and she had the Audacity to say " we can schedule another appointment at $109 for the contact exam. There was really no apology and no offer to make it right. Just horrible costumer service. read more

Loved the advice and exam of the Optometrist. Waiting room a little small, but okay. Good selection of glasses and good eye exam, but older decor/display cases. Overall good exam and good glasses, but without flashy displays. read more

Dr Schaffer was excellent as was Ms. Wade in the eyeglass area. The front office needs to be overhauled in my opinion as the front was not pleasant or appreciative of there patients. read more

The worse service, my daughter glasses broke that we got from this place in October I was told that our insurance would give one extra frame a year, when I called I was told u had to pay for it. I came in to give them the old glasses so that I can pick the new ones at lunch, because they work same hours as I do. They said the frame will be here tomorrow but we will not keep your old one's in case they get misplaced, I asked my daughter leaving on Saturday for the weeks and u work same hours, they told me we open till six on Thursday but u have to be here at 5 because we leave early. I said I also work till five and if u leave early it's another reason for me to leave the broken glasses, the eyeglass fitter would not do it, and she was very rude, so they charged my insurance and I paid almost $200 and they would not fix the glasses. I am a single mom on Medicaid that money was for electric that was turned off, but I had to take care of my daughter, and this place it's bad enough they not suppose to charge more then what Medicaid pay but also left my one eye blind daughter without glasses! I made an insurance fraud complaint to Medicaid and would not recommend this place to anyone read more

Amazing and professional staff. Sonja goes out of her way to make us happy. Can not imagine any bad reviews from this office, try for yourself they're great!!! Never going anywhere else. I promise they will treat you like family!!!! Good job girls!!!! read more

Located in an unassuming strip center with an exotic animal store and Wendy's as neighbors, the eye exam was thorough and the glasses selection process was fine. I didn't feel rushed and all my questions were answered. Prices are comparable to other places that are not discount promoters like Stanton, which was a disaster for me. read more

Dear South Florida Vision Centers - Deerfield Beach Office Staff, Hi, my name is Neal J. Glassberg, Home Phone. 954 422-9302. Happy Holidays, I'm just contacting you to thank you for the glasses I'd received Thurs. the end of Novemb. 2017. I had first gone to South Flori. Vision because my health insurance let me know that your clinic accepts eye-glass prescriptions from Optometrists. Thank You Very Much, Neal J. Glassberg read more

Terrible service overall. Stopped taking our insurance and called us days before the appt to tell us, never offered another way to pay and would not send us the current prescription. This office in Deerfield needs some customer service for sure. I would go somewhere else if I was looking for good service. read more