If we weren't off to a great start, Dr Horowitz redeemed it by doing the most fantastically successful cataract surgeries (2) on my husband. Now seeing better than his entire life, zero complications, and no pain or discomfort. Its a bit tricky to get into the system, but the skill is worth it. Surgerys ran on schedule. Office efficient. Easy location. read more

This is long but necessary to explain why they only got 2 stars. Backstory, I had LASIKS in 5/2022. Within 6 months needed an enhancement. For the past 2 years they have not been able to correct my vision. Needed glasses starting 1/2024. They didn't get the prescription right. Came back month later new prescription which still want 100%. Within a few months eyesight started worsening. Waited until my annual eye exam 1/2025. Still didn't correct completely. Couldn't be bothered with going back again to have them fix it and my eyesight still not clear like last year. January 2026. Same thing. Eyesight not fully corrected. Fell in February so had to take care of that before corrected the January prescription that was never right. Finally in April 2026 Dr. Miller tells me to get a topography exam and the machine was broken in their office so they sent me to Eye Associates Of Vineland in Cherry Hill. Which by the way I later find out the topography exam isn't covered by my insurance. I'm told I have a stretched cornea which can only be fully corrected by contact lenses. Meanwhile I have 2 pairs of glasses with fresh lenses that are never going to correct my eyes completely. Now my insurance won't cover anything because I've gone ON A WILD GOOSE CHASE WITH UMPTEENTH EXAMS FOR ME TO NOW PAY FOR A SEPARATE CONTACTS EXAM and the COST OF CONTACTS THAT SHOULD HAVE BEEN WHAT WAS PRESCRIBED ALL ALONG IN THE FIRST PLACE. Honestly I don't even trust that they will get that correct. read more

A friend went in for a 2:10 appointment today and wasn't seen until 5 p.m. Not the first time - 2 years ago we waiting 2 hours to see one of the other doctors. They have no regard for patient's time and can't even apologize for the wit. read more

OUTSTANDING group of physicians. Office runs like a well-oiled machine. All staff is well-trained and demonstrates excellent professionalism. I have been a patient at this office for 30+ years. In all that time, I've only had to wait...ONE TIME. And I was informed upon arrival that the physician was running behind...due to an eye emergency. Nice to know that if I ever have an eye emergency, I'll be seen immediately. Do not hesitate to utilize this group of eye physicians. read more

Most of the doctors were great. Sander Cohen and Dennis Miller were awesome. My family left because the staff in front were so nasty and were confrontational. The receptionist started yelling at me when I told her the refraction was covered by my secondary insurance. She then told me I needed to schedule two appointments, one for the exam and one for the refraction in which they would bill for each appointment as a full exam. They were so rude. The front desk girls and their supervisors didn't care if we left because they work for prism and not fir the doctors. read more

Dr. Cohen and his staff have provided me with both expert and courteous eye care for the last several years, starting with a monovision cataract surgery that restored my vision to what it was when I was an adolescent, a truly wonderful event when life's infirmities usually mean less restorative experiences. Further, Dr. Cohen's friendly, responsive, and knowledgeable eyecare treatment and staff assure my ongoing eye health and optimal vision and eye comfort. Dr. Cohen is what an ideal ophthalmologist should be and SJ Eye Physicians is lucky to have him as am I. read more

If I could award no stars, I would. - Lack of communication (actually does not communicate) - Over charges for routine appointments such as a separate fee for dilation - Does not timely repair glasses for updated prescription - Separates optician shop from surgical and medical staff - Optician staff repeatedly does not return phone calls or respect patients - Medical staff forcibly requires patients to sit for contact fittings despite patients not wearing contacts - Does not respect patients wishes for refusing certain services - Poorest care quality read more

Great guy;great doctor. Demonstrates knowledge. Is interested in,and caring of his patients.

The second doctor we saw seemed good. He adjusted the prescription that the first doctor gave us. Makes me wonder about things right there. To top it off the prescription did not match the contact samples...so now I am just confused and will have to call again to figure things out. The woman who taught my daughter how to handle her contacts was great. However, most of the staff seemed unfriendly...or you get the sense that they shuffle so many people through that you are just a number. We got shuffled from office to office, office to waiting room, waiting room to office...back to office again. Lots of waiting. If you like this kind of thing by all means book your appointment now. Staff did certain tasks twice, not realizing what our appointment was for. No attention to detail there...chaotic and impersonal. Look elsewhere for your eye care to avoid frustration. read more

There rating is a zero. Having a horrible experience with the purchase od eye glasses First they are extremely expensive. Was told the quality was better then purchasing from eye glass business. Did not see this. Ordered 2 pairs June 17 was told a week to 10 business days. Got one pair in about a week but not the other pair. Waited another seven days and was told they were rejected so they would make a new pair finally received a call July 8. so drove up to pick up my glasses that I have paid for just to find out they sent the same glasses I was wearing. My friend asked if I can cancel the order and was told no. Not happy will never use them again. read more

The most miserable experience. Total lack of respect. Over 6 months ago I had cataract surgery. Everyone told me it was a simple surgery. IT WAS NOT. It took months to heal. I had migraine headaches at the computer and ongoing discomfort, and a swollen droopy eye. When I saw the Doctor he never addressed my swollen droopy eye so I thought it was just part of the healing process. When my inner eye improved I again asked him about my swollen droopy eye. HE IGNORED ME. He said, WE ARE ALL AT DIFFERENT STAGES OF HEALING and wanted to schedule another surgery. How could he go ahead and schedule another surgery without addressing my concern that my eye looked odd and I felt disfigured??? Did he want to disfigure both of my eyes. Was the money that important to him for the surgery that it was ok to disfigure his patient without addressing their concerns?? I then learned that swollen droopy eyes are mostly the result of the instruments the Dr. chooses to use to keep your eye open during surgery and resolve usually in 6 months. THIS CHECK UP WAS AFTER 6 MONTHS!! I returned for another visit. That Dr. told me I had a sty in my eye but I HAD NO DISCOMFORT and if it was a sty it was only there since the surgery and for the last 7 months. I BELIEVE HE TOTALLY LIED TO ME. When the supposed STY did not go away as he said it would I called the office, NO ONE CALLED ME BACK. ASK ME FOR PICTURES THAT I SENT THE OFFICE OF MY SWOLLEN DROOPY EYE and I believe i WAS STILL LIED TO. This practice is so unprofessional in my opinion. The communication is horrendous on multiple levels. RUN The practice feels like a Cataract Surgery Mill. RUN read more

The doctors here might be good but they have no respect for people's time. They will repeatedly make you wait an hour or more each visit. They take too many appointments. It's a disgrace how long they make older people sit. read more

While our exam was fine, the lenses department did not fit my daughter (3) properly for her glasses. Both times the frames were too large and uncomfortable on her. She refuses to wear them because they push her ears and nose down. SJ eye refused to exchange the frames even though they admitted it wasn't a good fit. She is a first time wearer of glasses and our experience was horrible. We'll be going elsewhere from now on. If you have a young child, they will not do a good job. Go somewhere else for kids glasses. read more

I did some research for an Ophthalmologist. I had a small cyst in the corner of my eye (for the passed year & half) and my general doctor told me that's who I needed to see to have it removed. I made an initial appointment here at the SJEP in Moorestown, stating I needed an Ophthalmologist, not an Optometrist. I spoke on the phone with someone, made the appointment and then just double checked which doctor I was getting. I was right, they scheduled me with an Optometrist. After giving a call back, explaining again what I needed to get done, I was rescheduled with the correct doctor. Easy location to get to, big main waiting room to the left. When I was first there, I got called in, and told to sit at one of the two chairs down the hall. It's just a weird spot to have someone wait. Nothing is down there, except an exit door. When it was my turn, they had me do the 'cover one eye', and explained that everyone needs to do this first. I mentioned again, I wasn't here for an eye exam, and actually the first assistant still had the first wrong doctor down, which freaked me out a little. Are they not organized? I finally was lead to a different room to meet with Dr. Miriam Brown and her assistant to discuss this pesky cyst I had. She was great. I felt comfortable with her and her mannerisms that we scheduled for me to come back to have the minor procedure done. You have got to really trust a person who is about to stick a needle near your eye. Flash forward to the day of... Dr. Brown explained what she was going to do, what she was using, how she was going to go about it. Sharp pinch from the needle, burning next, and then numb. It mostly felt like she was hovering over the area instead of poking and prodding at the cyst to come out. She was friendly and really made me feel at ease. Best part when it popped out she shouted "I got him!, Not sure why it's a him, but I got him". And that's when I finally opened my eye. She got me an ointment to put on it, and said it'll just heal up on it's own. Shook my hand and said have a good night. If you need someone for any eye problems, I absolutely recommend Dr. Miriam Brown. read more

Definitely do not recommend. My appointment was at 1:30. Got there 10 mins early like they said and didn't get called back until 2:10. That's unacceptable in my opinion. I don't know what the point of an appointment is if they aren't going to honor it. read more

It's our 3rd year going here to see Dr. Wexler and unfortunately the last. I don't know what happened to her, because I remember her to be polite and pleasant during our previous visits. Today, she just walked in the room, ignored me and sat down to talk to my daughter. I appreciate her effort to talk to my daughter directly, but she also need to talk to the parents about their concerns. A ten year old would not know what questions to ask. The purpose of the annual visit is to monitor changes over the years. If I didn't ask if my daughter's vision is getting worse, she would not take the time to check the previous years' results for comparison. We did not come here just to get an eyeglass prescription. We can go to an optometrist for that. We are after the doctor's expertise and want to be educated on eye health, ways of delaying vision worsening, if applicable. She ignored me the whole time (other than when I was asking questions) and gave the impression that I'm bothering her with my questions. I thought she was a medical assistant at first, because she didn't even bother to say hi or introduce herself when she walked in the room. Don't know if she has kids, but I hope she'll take the time to reflect on her actions and imagine her being the parent and having her as the doctor. I hope she's just having a bad day. If not, I wish she'd do the the patients a favor and find another line of work that she would be happy with. I happen to read the reviews here today when I was looking up their address. I saw another parent with a negative review of Dr. Wexler and thought that it was an exaggeration because I have met her before. Now I can say that it's true. read more

I went there for years and now since they merged with another company they no longer take my insurance. They tell me that they tried to get in touch me , not true . I have had the same cell phone and not a message. But I received the texts to confirm my appointment with no issues. Elevators we're down and had to take the steps up with 2 cam boots on. Again no communication what so ever!!! read more

Well is been a year since i last visited and reviewed this practice. I had a 4pm appt today and i think i was one of the last appts of the day. I actually got to stay in one room start to finish!!! but i really think this was bcuz I was only one of a few people left. Note to self... always take the last appt of the day. The other reviews are accurate. I guess I've gotten used to Dr Miller's 'bedside manner' but reading more recent reviews while waiting he sure enough didn't tell me he was dilating my eyes before he put the drops in. He didn't ask me if i had a ride home either. Really is a lawsuit waiting to happen. While i was waiting to be called back after I arrived I was checking out their glasses selection. All of their frames on display are high-end designer names: Kate Spade, Prada, Fendi, Oakley, Jimmy Choo, etc. I realize this practice is located in Moorestown but holy wow. Yeah, so, I opted to use my issuance money on contacts and asked for a written script so I can pick glasses elsewhere. For the handful of times a year I have to wear them I'm ok with a cheap pair haha The office takes my insurance, costs me $20 for copay and contact exam plus any extra $ on the contacts. Works for my budget and definitely learned I want to be seen late in tyre afternoon! read more

I would of given the practice a zero. Dr. Amy Wexler, the pediatric optometrist, is not very good with children. My son went to his first visit with her and she was rude and unsympathetic. She force the eye drops and then told him "stop acting this way, you not a baby!". He was in tears when we left and does not want to come back to the practice. A don't want to say the practice is totally rude, Dr. Tran saw my son for an emergency and he was wonderful with him. If you want your child to be treated with disrespect by all means take them to Dr. Wexler. read more

I had a bad experience before with Dr Miller, giving me a bad prescription and his celebrity attitude. The frames are overpriced, but got recommended by CHOP to take my 8y daughter to see Dr Wexler, oh what a mistake! If you happen to read this, please don't take your kid to this "pediatrician" optometrist, she shouldn't work with kids, was dismissive of my questions and my daughter's concerns. She basically forced her way into my daughter crying about getting eyedrops. She also touched here eyes with the tip of the eyedropper, that was likely not sanitized. When she said she was uncomfortable about a tape this doctor put on her nose she simply answered: "well.. you'll live". Very rude and zero patience. She tries to be nice, but she is not. We were there to address my daughter's headaches triggered by light sensitivity and she ignored my questions, I had to ask again about it and she just recommended adding coating to the lenses and "we'll see what happens". We are already taking her to a neurologist, but wanted to see an optometrist too. This is not the one, very bad experience. read more

Great doctors . We love Dr Amy for the kids and Dr Miller for us . Always quick in and out with the proper care.

This review is for the optical shop only. I have been going to South Jersey Eye for years and my recent enquiry for glasses sent me over the edge. The Ray-Ban frames I was interested in was marked at $439. I did some research and Ray-Ban MSRP for these frames is $293 and every other retailer on the planet has them the same or lower. Not higher. I noticed this on previous trips, but the majority of the frame was covered with my frame benefit so out of convenience not to take the prescription to another shop I just purchased the frames there. I called them to see if they could sell me the frames at the same price as Ray-Ban and they passed. So I went to another shop and I found out that the SJE Optical Shop was also lying to me on other things I had asked them about as well regarding the lenses. My insurance is VSP and VSP incentivizes the shop to steer me into VSP lenses. They actually make a bit more money for getting me into VSP lenses. But I don't have to use VSP lenses, they can put me in any lens in the category, it is just they make more money. They do what's best for them and their bottom line instead of putting me in the best lens for me, the patient. When I flat out asked them they said they could NOT put me in another lens. I went to another shop and they sell me the frames for the cost without the artificial mark up and put me in a better lens at the sacrifice of a couple of dollars for them. South Jersey Eye are crooks and liars. I am done with you. read more

I did research prior to visiting - no red flags, a plethora of doctors to choose from, been around for decades, should be good, right? I was wrong. When I make the appointment, they ask if I have insurance. I give her the info & she says, "are you sure we take your insurance?" I answered yes, but shouldn't she know if she works there? I scratched my head, but didn't think much of it. We were sent paperwork prior to our appointment. Cool - less time waiting! A week prior to our appointment, they call to say my husband isn't covered & would have to pay out of pocket for his exam. I called back & assured them he was. They double checked, saw I was correct, and said "Oh, our mistake. Don't worry. You're fine." Our appointment was for 10A on a Saturday morning. We were taken in right away! The assistant takes us back for the various tests. She asks if we were there for contacts. I said yes. She says "let's forget the tests" & brought us into an exam room. On my paperwork, I had indicated that glaucoma ran in my family.Shouldn't I be at LEAST given a glaucoma test? Yes, I should have said something, but trusted them since they're the eye doctor. My mistake. Over the next 2 hours we rotated in & out of the chair and the exam room. The doctor left us (he was literally looking at my eye, turned around, & walked out) to take care of another patient. We were put back into the waiting room for about 20 minutes - TWICE. Why? I don't know. The doctor doesn't make one mention of the large bump on my husband's eye & our eyes were dilated without warning/prior knowledge. He put the drops in, then told us what it was. Um. How were we supposed to drive home? We couldn't see well at all. It was too late to say anything. My prescrip changed pretty dramatically, yet I was told to put my old contacts in .... after my eyes were dilated. The contacts were then stained yellow from the drops. On top of not being able to see from the dilation, I couldn't see through my contacts because they were discolored. In all my years of eye exams, I was always given a fresh pair of contacts with the new prescription. Am I missing something? My husband's left contact had been bothering him the month leading up to our appointment. But he had to wear his contacts to drive. The prescrip in his glasses was over 10 years old. The contacts were more recent. The doctor noted how irriated his eye was from it. He held it up to a flashlight & saw that it was coated in debris that couldn't be removed. His vision changed as well. Guess what? He was told to put his old contacts in too. Now I opened my mouth & asked for a trial pair for him. Unreal. Our exam is finally over & we head out to order contacts & new glasses. We have VSP, so we get a $150 credit to use toward new glasses OR towards the contact lens exam/contacts. Our choice, yet, we weren't given an option. We were told to pay for the lens fitting. I was confused, but since we were going to use the $150 toward glasses, we didn't think much of it. We pay & wait to get new glasses. And we wait.... and wait... and wait..... The female employee tells us to pick out frames, it would be a little bit of a wait (there were 2 people being helped & 2 folks in front of my husband & I). We tell them we have our old frames & just need the lenses done. We take a seat & wait 45 minutes. Not one person had moved. The team was slow as molasses. Now we were there going on 2.5 hours, so we leave. After all that, we didn't even order contacts. Yet, 2 weeks after my husband receives a message saying his contacts are ready. They ordered without approval. THEN told him that I gave the OK to max out my $150 to buy contacts. I never said that. AWFUL. Never again will I go back. They are slow, aren't thorough, have awful service, order contacts without your OK, and LIE. read more

My sons and I have been patients there for a long time and have never encountered the problem with rude staff on the phone and in the office. The phone staff is abrupt and its like talking to a cardboard box and you almost get the feeling they are looking down on you and are completely miserable and hate their jobs. The tech that took us back to the room was completely rude and he didn't give us the time of day. The drs are great but they need new staff or something at least hire people that want to work and seem to enjoy their job. I've only ever gone to the Columbus office and if it weren't for the drs there I would switch in a heartbeat. read more

Picked up my new prescription lenses/frames and the optician took time to make sure the frames fitted perfectly. She also adjusted my sunglasses, which weren't new but had been worn for years. Great place to get nice frames/glasses and better service than the chains, especially since the insurance is accepted here and not at the chains. read more

I've been going here since i was a little kid, I used to go to Dr. Tischler but he retired a few years ago. The place is really nice, I like the fact that there are multiple ones because sometimes I can't make it down to Moorestown as quick as Columbus. The staff is pretty friendly here, I've never had a problem with them making appointments or anything. I got contacts once and had to change my presciption a few months after that and they took the other boxes I had back. I go to Dr. Miller now, younger guy, really nice and funny. I don't go anywhere else for my eye appointments, I used to use Wal-Mart but it's not as good as here, or seems as professional. read more

Absolutely no concern for the patient's time. If you come here, expect to wait a long time. No regard that their patient's time is also valuable. Apparently they over-schedule at the expense of their patients. Had a 2:40 appointment. After at 15 minute initial vision test with one of their staff (not a doctor), I waited until 4:35 to be led to an exam room and even longer until the doctor came in. This is normal for them. Doctors are very good, but the attitude of the practice in general toward their patients is very poor. Also, look elsewhere to have your prescription filled. Prices here are unreasonably high. read more

I purchased designer glasses ($675 w my insurance)here less than 17 months ago. Sadly, they broke twice in the exact same spot. The first time they broke I only had them for about 4 months and was given an argument about having to buy a new frame. Luckily, Kim who sold them to me,was able to step in and replace them at no charge.This time,Kim, who I must say is really nice, was only able to offer me another pair of glasses at over $700 since I'm not eligible for frames with my insurance until August. A friend of mine suggested I try Pearle Vision. They had the exact same frame and the price was $500. I try to support small business whenever I can, but I can't justify a total lack of customer service. read more

Rude incompetent staff. I stopped going there and my parents changed doctors too. Indifferent factory.

Avoid this place. I had a hard time finding good ophthalmologists in this area, so I picked this one based on proximity to my house and some of the favorable reviews. Big mistake. The service is horrible. Consistent with one the reviewers below, the staff here herd patients around like cattles. They make you wait an hour only to be seen for a few minutes and then they rush you out. I even came here twice and saw two different doctors just to give this place a chance. I was experiencing eye irritation so the first time I came, they assigned me Dr. Miller because he's the eye contacts expert and I'm a contacts wearer. Let me start with Dr. Miller. He didn't come across as an expert at all! After making me wait for nearly an hour, he came in, didn't ask me a thing about my daily activities that could have contributed to my eye dryness and irritation (for example I work in front of the computer for hours everyday for my job, it he never bothered to ask me any questions), and instead of speaking me, he spoke to the assistant in the room while spewing out medical terms for her type up. And then he prescribed some eye drops but didn't explain what I should expect when applying them. So when I started applying them, I felt the drops sting my eyes, and my eyes weren't better. So instead of making a follow up appointment with him, I made it with Dr. Miriam Brown thinking she may be more of an expert based on one favorable review she got here. About Dr. Brown. What a disappointment! Just when I thought my experience at this place could not get any worse, my wait the second time was even longer - over an hour, and I was shuttled around from room to room. It was very frustrating. Nobody apologized for the long wait. Then when Dr. Brown came in, she appeared as if she didn't even want to be there. She had awful manners. After she shook my hand, she applied hand sanitizer. I'm a germ phobe myself so I get it, but as the doctor, she should have applied it BEFORE she saw me (or any patient), because what if she was sick or she just saw a patient who was sick? I proceeded to ask her a series of questions and volunteered how I use my eyes to help her diagnose me. She did answer my questions but again like Dr. Miller barely made eye contact with me when she was speaking with me, and she seemed eager to get out of the room. At that point, frankly I just wanted to leave too and never come back to this place. After over an hour wait, without anyone apologizing, Dr. Brown saw me for 3 minutes then rushed out. They wanted to try and schedule a routine eye exam with me, and I told them no. I don't want to come back to this place - it's impersonal and disorganized. They operate it like a factory. No thank you. I better not have to pay out of pocket for these visits. If I do, then they will have overbilled me, and I will fight them on the overcharges. In the future I'm willing to drive a distance to a good ophthalmologist at an organized and friendly practice. read more

Buyer beware. I was contacted by south jersey eye physicians that I was overdue for my annual eye exam so I allowed them to schedule an appointment for me. Now keep in mind that my health insurance covers annual exams 100%! During my appointment, I was charged a $35 copay and two weeks later received another bill for an additional $30. When I called billing and questioned the charges, I was told by their representative that they gave me forms to sign and that "I should've read them completely before signing as it gives them permission to bill for a medical appointment." Give me a break. Is this the new normal on how medical facilities are finding ways around insurance to enrich themselves? Time to find a new practice! read more

I have now been going here for 11 years. I had LASIK surgery with Dr. Nachbar about 6 years ago and have never seen better. I have had no issues and couldn't be any happier with the staff. They are always efficient and friendly. This place has some of the best docs in south jersey. read more

It's the best place ever, I've been going here for Over 12 years now, and my kids love the play place. Great service. Awesome choices too. If they do something wrong just say something don't be afraid but it's truly to really nice place. read more

I have been a patient at South Jersey Eye Physicians for a few years and have never had any issues for exams or getting glasses made until this past year. My problems started preCovid. I had an exam, came back and had the glasses made. Upon picking up the 2 sets of glasses, I noticed a problem with the right lens being very blurry. As usual, you are told you need to get use to it. I tried for weeks to get used to it but the headaches were getting worse. I put the old glasses back on and went back to SJEP. I was told the right lens will be fixed. I went back to pick them up and it was still the same. I told them I didn't want glasses that I can't see out of and to keep them. I was told I needed to get used to them, again. I've been wearing glasses for 59 years. I think I know when something is wrong. I was told I need to make an appointment for a glasses check with the doctor. Only problem was that now we were in Covid and the only appointments anyone could get was emergencies. Needless to say, more time passed. I received a phone call last fall to see if I wanted to make an appointment, which I did. When I saw my doctor, I brought up the problem with the glasses and he said he very well may have written the prescription wrong. I went straight to the glasses area and explained everything again but was told that because a year had passed, they didn't have to help me out. I was, however, offered $100.00 off any new glasses I bought. So the moral to this story is, no matter how many hundreds of dollars spent and time spent trying to fix this problem, and pandemics, SJEP will do whatever they can to not make good on an overpriced product that they get wrong. BEWARE of spending your money there. Anyway they can cheat you, they will. read more

Love Dr. Talud and the service I received from eye care staff. However, do not buy your eye glasses there. I have very good eye glass insurance. It cover $200 for frames, free progressive lenses, free polycarbonate lenses, free transitions, free anti glare/anti scratch. So you would think I wouldn't have any or little cost. Nope they tried to make me buy Ultimate anti reflective coating, my insurance covers standard, they wanted me to buy Ultimate Progressive lenses, my insurance covers standard, they added high luster edge polishing without asking, I didn't want, they added premium scratch resistance, my insurance covers standard. So the total I would have had to pay out of pocket, $345 extra! When I confronted and told them I don't need premium as I get a new pair every year, I was only able to get them to use standard products on everything except I had to go with lined bifocal because they wouldn't use standard, I also got stuck Ultimate anti reflective as they wouldn't switch me to standard ($70), So in the end I still ended up paying $93 instead of just $23.20 because the frames went over allotted amount. When I pressed to get all standard their answer "well you don't have to buy your glasses here", what kind of answer is that. What happened to the customer is always right, so much for what the customer wants or customer service for that matter. I guess they weren't getting enough money out of my insurance that they tried to fleece me as well. As for going somewhere else, I will next time, but after sitting there going through over a dozen frames to find a pair I liked, who wants to go through that again? And if I knew they were going to try to fleece me I wouldn't have even sat down and tried on all those frame in the first place. read more

I concur with the reviews about the staff. My experience with the doctors are fine. The staff on the other hand, are rude, unhelpful, and can even be a little hostile! Instead of trying to help solve a problem, staff will stick to a scripted line and offer no other help. What makes this worse.....it was no different with a manager. They were willing to lose 4 clients (my family) instead of trying to work with me regarding glasses that were blurry (recently paid $110.00 out of pocket). In essence, money down the drain. Until....my insurance rep called the office with me, then the response was different. I had reservations before about the office, but I was willing to give it a try. However, prior to calling the insurance company, it was evident that they would not help me and could care less that my family and I would leave. To me, that speaks volumes as to their value and importance placed on clients. After the way I was treated, I am now looking for a place for me and my family that is timely, caring, and efficient. Sad to say, this entire experience was alarming and disappointing!! read more

The stars are for Dr. Brown ONLY. She is an excellent physician, and I will only continue coming to this office only because of her. The staff gets ZERO STARS. This visit was a nightmare from the moment I made the appointment. I told the receptionist I needed to see an ophthalmologist as recommended by my brain surgeon and neurology team. She had an attitude, and told me that I could see an optometrist, and there's no difference between the two. I again explained to her who my doctors told me to see, and she reluctantly made the appointment. I get to the office, and they tell me I'm there for a routine eye exam... HUH??? So I AGAIN explained to the intake girl why I was there. I then agreed to the eye exam, since I was already there. Then someone else comes in the room, and I have to explain it all AGAIN, and once AGAIN to Dr. Brown. There is no communication between the employees here. Then, as I'm making my follow-up appointment at the front desk, I tell the girl (she was obviously in training) that I will be on vacation the last week of August. She gave me TWO dates during that week. I'm sorry, but just because you are training doesn't mean you can't look at a calendar and use common sense. The incompetence was mind-blowing. I have been bringing my children to this office for 2 years. The doctors are EXCELLENT, but because of the staff, my family may be searching for new eye doctors. read more

Came here to buy sunglasses on 8/23/19 because my vision insurance covers sunglasses without a prescription if you've had LASIK however, I had to get them from an in-network vision center. I went with a pair of Ray Ban's which I pad another $120 over what my insurance covered. This were straight off the shelf with no customization. I went today to exchange them due to headaches while wearing them and was told they don't offer returns. One, these were worn 2xs for less than an hour total. Two, they were in new condition with no scratches, scrapes, etc. Third, this was not a return, I was trying to exchange. I had intensions of exchanging them for Maui Jim's which my insurance doesn't cover and I would be paying 100% out of pocket. I left after the sales rep told me they wouldn't exchange them after I waited 5+ minutes. What takes so long to say no? After I left I decided to call and talk to a manager. I spoke with Michael Miller who had absolutely no compassion that I couldn't wear these sunglasses because they were giving me a headache. He also couldn't direct me to any policy or anywhere in writing that states they will not return non-custom items. He also said since I used my insurance benefits my insurance wouldn't allow for an exchange which is absolutely false because I called them first. So long story short, buyer beware. You're better off at Lens Crafters where they care about their customers. read more

Our experience with South Jersey Eye Physicians (Moorestown) was excellent. The front desk staff were prompt and courteous. Our wait times were very reasonable and we were well informed. The medical staff was very professional; they were well equipped to work with my child. Dr. Wexler was wonderful! She has an excellent bedside manner, as she connects well with kids. By the end of the exam, my hesitant three year old wanted to sit by himself in the exam chair! I highly recommend Dr. Wexler! read more

I was very scared because I was having vision changes and bright spots so I went into the office and my nerves were no settled. I had Dr. Brown who was so rude, she acted like I was ruining her day by being there. She did not make me feel any better but made me feel stupid. She said I needed glasses and shoed me away. I am now left so confused on where to go and what to get and no answers. I WILL not be going back here. read more