My husband I spent last weekend at he resort. We chose to go to this resort instead of going to the Florida Keys because we wanted to see some of our friends in the area. BIG MISTAKE. We had taken Captiva Cruises to Useppa Island and invited our friends back to the resort. The front gate was gracious and gave them a parking tag to use at the resort. I had told them the pool Cabanas. We decided to walk to the pool and show them the set up. (It was 3:30 in the afternoon and we were all fully dressed. We WERE DENIED ACCESS for our friends because they were not staying at the resort. I explained we only wanted to walk around for a few minutes and show them the resort. NOT ALLOWED. I asked if we could pay the resort fee and to allow them to walk around... NO. We were going to take them to dinner on the resort, but I was so furious that I changed our plans and we dined outside of the resort. I will never visit again. There are so many beautiful resorts.....that would have handled this situation in a more gracious manor. read more

I must have missed what everyone raves about when it comes to this place. My biggest gripe? No sidewalks! I didn't like how separated the North and South felt and didn't like not really being able to walk around the joint. If we had brought our son, I wouldn't have felt comfortable with him walking on the streets. My husband came for work and we started our stay in the Bayside Villas, which weren't very nice and felt like they'd seen much better days. We upgraded and stayed in the Gulf Villas and it was remarkably better. However, I felt like we totally overpaid. I've stayed in much nicer hotel rooms for that same price ($220/night) in similar locales. I did make use of the Captiva Provisions store for my lunch. I had a Cesar salad two times. The first time was $4, the second, $7 for the EXACT same salad. Do they really raise their prices on the weekend? We've stayed in Sanibel previously and if we go back again for my husband's work, which is what lead us there for this trip, I'll rally to stay in Sanibel. I just don't get what's so great about this place. Even if we brought our son, their kids activities don't start until age 3 or 4. (He's 18 months.) read more

It has been one problem after the next at this resort. First, we were overcharged nearly $500. Then the front desk mistakenly shut our room keys off after the first day of our 4 day stay. This is a problem when the rooms are 5 miles away from the front desk. They made up for this mistake by personally delivering new room keys which repeated the problem the very next a day. We've had two meals at the resort restaurant which had to be returned to the kitchen they were so poor. We ordered breakfast from the menu and the cook simply pulled food that had been sitting on the buffet and put it on our plates. I've gotten the sense that this resort takes its guests for granted. Service at the pools and other facilities has been C+ at best read more

I came here for my best friend's wedding. My boyfriend and I stayed in the harborside beach view room. The furniture in the room is a bit dated but gives you the beachy feel. Housekeeping is very nice and friendly. The wedding took place on King's Crown lawan with views of the Gulf of Mexico. Brunch/breakfast at their Harborside Grill was great. They had a wide variety of foods, omellete bar, belgian waffles, and wonderful service. The rehearsal dinner took place at Doc Ford's rum bar. The food wasn't as good as i would have expected. My boyfriend and I barely ate half of our plates. I also visited Kay Casperon salon for our hair, makeup, and mani/pedi. As expected it was a bit pricey, I spent almost 120 on my mani/pedi and my boyfriend said it looked like I did my own nails. My hair and makeup were fine, the staff were friendly and excited to work on our group and asking questions about the wedding. I would definitely stay here again. read more

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My review is mostly for the Sailboat Catamaran Cruise by Captiva Cruises that operates out of the marina at South Seas Resort. My son and his family were visiting and joined us on a sailboat ride to beautiful North Captiva Island. What a tremendous experience and adventure for all! The kids loved the boat ride and the beautiful "almost barren" beach with soft, white sand sprinkled with various sea shells. The cost if very reasonable for the half day trip, and our guide was fun and informative. I do want to add that after having a glimpse of the South Seas resort from our trolley ride from the parking lot to the marina, it would be a dream come true family vacation site! I would go back to enjoy a stay in a minute and take another boat ride in paradise! read more

Place is great, very pretty, good service, spacious rooms. BUT be sure you stay in the Harbor area where the village is. We stayed in the Marina Villas 3bedroom and it was VERY VERY VERY far from everything. Needed to rent golf car OR bikes. Condo was nice and spacious, cleaining crew did a great job everyday. Weather was HIDEOUS so stayed in most of the time. Pool area was OK, not too many bars, only 1 poolside restaurant, no nighttime activities. This place is def for families and not single people. We did do the Paintball one morning which was the highlight of our trip. Drive to the island is FAR very very FAR. read more

Breakfast buffet at Harborside was okay. Outstanding smoked salmon and a nice variety of the usual breakfast fare... Cheese grits were creamy and delicious. read more

We are getting married here in March and came down to check it out and do a tasting. We booked through Priceline and ended up in a tennis villa. The villa buildings themselves are older, but most of the units have been updated and are super cute and clean, with easy access to the beach, Doc Fords (love that place) and the south village shops. It was great having a kitchen so we could bring some food and drinks. The beaches and pools (each villa unit has one or more pools) are stocked with towels and chairs, and rules are pretty relaxed, so you can bring coolers of your own drinks down. The south end of the resort is definitely quieter than the north end, where the main pool complex is, but we preferred that. Families with kids would probably prefer/love the north end as it seemed to have a lot more things geared for kids. The service was great all around, and the food for our tasting was outstanding! If you're looking for a posh 5 star hotel, this place won't be for you, but its a perfect relaxed beach getaway with great amenities! read more

Enrique at the Crooked Snook was incredible and made our stay a very enjoyable one. The drinks, food and service were great. This was my 2nd time at the resort and this stay was incredible. The room and service were great. Big shout out to Enrique for providing incredible service and great conversation! read more

Great family vacation spot. Really relaxing environment. Booked last second and didn't get an ideal resort spot, as all the prime locations where fully booked. Our rooms were a bit dated and pricey. My advice would be to book well in advance and stay in the accommodations by the Point. I.E, by the pool with the water slides. We spent 90% of our time there and had to take a trolley to go to and from. All-in-all, still worth a look when doing your family trip planning. read more

the place is amazing, gorgeous scenery abundant nature! we stayed in lands end village at the very tip of the island, suite 1608, we saw a review on trip advisor !!! the most sublime place we have been, dolphins are right outside, it felt like we were on a cruise ship. the beach is just around the bend, greatest shelling anywhere. golf course is right there, ( 9 holes) right along the ocean. yes the food can be a challenge if you don't want to drive about 8 mins to the " green flash" or back about 10 mins. however, if you go early ( if you have little ones go early), the bubble room, rc otters, or key lime are great. or go late, 8:30 should be fine to get in most places. you will not be disappointed the place is an absolute gem. they re did the entire pool area. stay at 1608 IN lands end village, request to stay in THAT condo OR ANOTHER ONE THAT'S right on the water, some are very far back, it's not the same as being right on top of that blue green palm dotted sea.. enjoy read more

Long review notice: We decided to pick SSIR as the destination for our wedding. It was beautiful and had some great reviews online. It's a beautiful drive through Sanibel and Captiva. Checking in was a breeze, friendly staff. Made it to our cottage, and was immediately disappointed, some maintenance and cleanliness issues. And after getting in and inspecting more, it got worse. Very poor maintenance and upkeep by the owners, and even worse effort by housekeeping. But, after talking to Marina and Christine, they went above and beyond to make it right. They got us moved to an even better villa with a better location and view. The resort made sure everything went smoothly for the rest of our stay and that we had everything we needed/wanted. I hope that the issues we had have been rectified and no one else has to deal with them. It truly is a beautiful resort and a great place for any type of destination event. Thank you for helping make our wedding week amazing! read more

I stay here yearly. You can't beat the views, amenities and service. But, the rooms need to be updated.

Not worth the money. I stayed at better hotels for 1/4 the price of this. When I got to the villa room, I noticed there was not toilet paper in the bathroom, no tissues, no glasses that most hotels provide in the bathroom. and no shampoo provided The shower did not allow much water to come out. The second day I called the desk and told them that for $250/day this is just not right. The elevator is so old that it is scary. The place is filled with bugs. I got so bitten indoors and out that I regret ever staying there. I was there for a conference. The food was horrid. Even the fresh fruit was tasteless. The guacamole dish I bought at the grocery store that was not edible. and was outrageously priced like everything.else. The key did not work and I had to hike to the lobby at night to get a new one. The table is no where near an outlet to comfortably work on a computer that is being charged, Oh and I could not find a large garbage can in the kitchen. THere were two tiny garbage cans one in the bedroom and one in the bathroom. Really tiny! The cab driver who took me from the airport was the only good part of the stay. I was not able to enjoy anything out doors because they have these no-see-um bugs that go right through your clothes and give hundreds of bites so fast you don't know what happened. The itching lasts for days. I would never go back to this place again even if there is a conference there that I want to attend. It's not worth the trouble, the money and the time. I feel deceived. THis is NOT a luxurious place and there is no effort to make it one. It's old and there are no amenities. read more

South Seas Resort, I visited your property today in the afternoon, and was turned away by an employee with blonde hair at the gate. I explained to her I traveled from Marco Island where I am currently staying, so I could take a look at South Seas as a retreat/sales destination. She told me no one was able to show me the property, because only one person does that particular job. As a CEO of my marketing company, and travel agent, I find your company policy ridiculous. She told me to come back later, and drive around awhile. My church, Universal Truth Center used your property for retreats several times, but It doesn't seem like the employee ever met an African American Male before. She gave me every excuse why I couldn't tour the property. Is that your policy for people of color? I never have a problem with any person of a different ethic background. But, I know when someone is trying to get rid of you, or doesn't want you visiting their establishment. Visited "BubbleRoom" afterwards, and the staff was really friendly. After reading some of the reviews, I am glad they that everything worked out as it did. I will take my business elsewhere! James Blackman, CEO BJB Local Biz Marketing read more

Nice resort,a little too big for my taste.The best part of resort you had to take a trolley to.Wish the pool by our room was a little bit more attractive.The rooms were very nice and clean.All of the staff were fantastic,super helpful and friendly.The bike place was really nice,great staff.I didn't realize how many things the resort offered until the last day.I feel like I missed out on a few cool things My only negative was the captiva provision store.Way over price!Actually to the point of taking advantage.Beautiful place,nice selection and a lot to offer including the prices.6 dollars for a half gallon of milk?28 dollars a pound for steak.Common!.I wanted to buy some stuff for the room,but when I figured out prices,i put 95 % back.It still cost me 28 bucks.Last stop there.Its kind of dumb,especially having a supermarket a couple of miles a way.They had regular prices,I bought all my stuff there and brought back to the room.I get you want to make money,I think it's better to make a couple of dollars and have guests by everything on the resort the entire stay.We just bought once and did everything else off resort.Still a great resort and great stay. read more

Forth year in a row. One year in tennis villa, 2 years in a beach villa and this year we stayed in a beach house. Each year we upgraded and each year it got better. Service and amenities were great. Get a golf cart!! food all over is pretty good, very casual. We found the service to be very good. We also were down during the red tide this year and the resort was very accommodating and understanding about the situation. All over all A++++ read more

Just trying to make a reservation here and its impossible to do so with the representatives I've spoken to on the phone. Not one can tell me what is included in the hotel room breakfast package. Would be great if a manager reached out to help, otherwise, we'll make a reservation elsewhere. read more

If I could have given 3.5 stars I would have. I wanted to give 3, but felt that I should give a little more because of the amount of amenities on site. We all know that 3.5 rounds up, so here we are at 4. Pros: -Great location on a lovely stretch of private beach. Lounger chairs and towels were put out every morning. There was a worker there screwing umbrellas into the sand if guests wanted them. -Captiva isn't that big and is easily navigated by car, bike, scooter or golf cart. Lots of people walking. There is also a free trolley making the rounds at South Seas. -On-site restaurants, store, spa, golf, etc. -Lots of pool options, all heated. Lots of lounger chairs, pool bar at main pools. -I was in communication with a staff member prior to our arrival regarding some questions and requests. She was very responsive. Cons: -Room did not resemble the pictures on the website at all. We reserved a 1 bedroom Bayside Villa and were given a 3 bedroom Bayside Villa instead. Maybe the 1 BR would have been nicer. Not that the 3 BR was terrible, but it was outdated and in need of some repairs (chipping/peeling paint, missing light fixture, rust on some fixtures, old, uncomfortable furniture, at least one bathtub didn't drain well, old, melted plastic kitchen utensils). I believe these units are privately owned so updates would be the responsibility of the owner. But for $500+ per night I guess I would expect a bit more, or for South Seas to set higher standards. -We were OK'd for a late check-out at 1pm. Around 9am, housekeeping stopped by, and we told them that we have a 1pm check-out and to come back after 1. We put most of our stuff in the car and left for lunch. Came back around noon to find the housekeeper in our room. She had packed up all the stuff we'd left behind (groceries, miscellaneous items such as books, shampoo & phone charger) and was very surprised to see us as it was clear she thought we'd left and had packed our stuff up to either keep or bring to lost & found. I absolutely don't think she was trying to steal, I think that she just didn't get the message that we had a late check-out. Had we not come back while she was still there, we probably would have lost all of our left-behind items. Tips -Cheap out on a car and spring for a golf cart also. We upgraded to a Jeep Wrangler, which was great, but we really only used it to get to/from the airport. -Speaking of golf carts, I recommend YOLO. Sunny Island Adventures is right outside the South Seas gates (convenient) but YOLO isn't very far away and they were much less expensive. -Stop at Publix on your way to South Seas. Most rooms have kitchens, so save money on eating out for 3 meals a day and pick up some eggs and sandwich fixins. There are a couple little provisional stores on the island but selection is limited and prices are high. -There aren't a ton of restaurants on Captiva, so it's not difficult to try them all if you're there for more than a couple days. My favorites were Keylime Bistro for the key lime pie, and The Mucky Duck for apps/dinner/view. Restaurants don't seem to stay open very late... once the dinner crowd is done they close down. -Captiva Cruises cruise to Cabbage Key/Useppa was great for dolphin watching in Pine Island Sound. -Keep in mind that the best pictures are used to represent the rooms on the website. Especially with the villas, each room is different so don't use the South Seas website pictures to set your expectations or you may be disappointed. Long story short, I would stay here again but would be a little more discerning with my room selection. read more

My husband and I stayed at the South Seas for the first time over the new year for a long weekend for the first time. We absolutely loved our stay. Extremely relaxing, beautiful beaches, & many activities to try. Close to many great restaurants and the island has the escargo ride to take you to where you need to go. I would 100% recommend staying at the South Seas. I also wanted to give a shout out to Larry with the shuttle service. We found ourselves in quite a bind and Larry stepped in to our rescue. He is one of a kind! read more

We are locals and wanted to visit Captiva for a quick weekend get away on our anniversary. South Seas seemed like the logical choice. We usually go down to Marco Island. We showed up early on Saturday and the lady at the checkout counter was very nice and helpful. We reserved the 1 bedroom, ocean villa for our stay for $550 per night. She said they would call us when the room was ready. We went to the pool to have lunch and wait. The first bartender ignored us until David noticed and came over to help, David was easily the most helpful person with the best sense of customer service that we encountered on our stay. The fries with out lunch came out ice cold and he fixed it right away. The biggest issue was the quality of the room. The beachfront villa is really a one bedroom condo with a view of the water. Nice, but not a beachfront villa. The room was small and dingy with motel 6 quality furniture. There was dirt in the corners, water damage on the bathroom door and cobwebs in the lanai. The master bedroom was tiny and had, I'm serious, a 19" TV mounted on the wall. This about the size of your average laptop screen. I sent pictures to my friends so they could have a laugh at my expense. It was funny, but not for $550 per night. We usually go to Marco Island and stay at various resorts down there and the quality for that price is much higher. Additionally customer service was mediocre and I'm sorry to say that we won't be back and we'll be steering our local friends away from South Seas. read more

The only reason I am giving this hotel a 4 star review is because it is overly priced! However, I absolutely loved our vacation! They charge a resort fee of $17 per person, per day! It includes towels, beach chairs, umbrella, & wifi but it is still a lot per person. Sunset beach is beautiful! Our one year old had the time of his life playing in the water and sand. There are three main pools and one of them has slides that are pretty fun! We stayed in the harbor side hotel marina suites which was great because it was close to everything. If you decide to stay in the south side by the tennis courts you will have to take a trolley to get to the main pools and restaurants. Try and stop at a grocery store or Walmart before entering the island and stock up on food, alcohol, snacks, etc because everything on the island is over priced! It's an $8 toll to get into the island and a bit of a drive. You will see dolphins and manatees all the time by the marina!!!! It was amazing!!!! Again, yes it's overpriced but we will definitely be vacationing here again ! read more

South Seas - Loving the sunset! - Resorts Near Me - Captiva, Florida

A one-stop family-friendly destination on the most exclusive, most beautiful corner of Captiva. With spacious Florida-style accommodations, pristine beaches and twenty pools through out the resort including the WHOA! water park, South Seas Island Resort delivers the best family destination in South Florida. read more

had a great family trip. everything you need is at this resort. Toddler activities everyday!! had a great padded play room for my little guy . would love to go back read more

Great staff. Golf carts. Gas grills. Relaxing.

Date of Stay - June/July 2012: Great resort overall. Many activities for all ages. We stayed in a two-bedroom beach villa but could not see the beach or pool (which was 50 feet from our balcony) from the room on the 2nd floor due to the tall foliage. The villa was roomy and accommodated us well (4 adults, 1 child) even with one handicapped person. If you have wheelchair accessible needs, I suggest staying at the South end. We were on the North end of the property and as the trolley can't accommodate wheelchairs, we had to drive to the South end for many activities and restaurants where parking was very difficult! The on-site store was wonderful and pretty much had anything you might want or need, or course for a price. Staff at the pools went out of their way to find us a shaded location poolside for a wheelchair. read more

OK resort but with strange activity by the staff. Someone entered my room while I was at a business meeting. They permanently damaged a project I had been working on at the meeting. Then they tried to put it back together, thinking I would not notice. If that's not enough, they took my computer charger (I didn't say they stole it), and later claimed I had forgotten it in the room. Of course the manager I spoke with denied all of it and pretty much accused me of lying. I suspect that the cleaning lady did this, but good luck to prove it. I will not attend the meeting next year (1-2018) because I refuse to go back to this resort. Please be careful before booking at this hotel. read more

The beaches were beautiful. The food was great. The drinks were even better. It's a typical resort. We stayed in a beach villa that was actually just an outdated condo. It felt a little overpriced. But, it was clean. Although the scenery, spa treatments and food were exceptional, the accommodations weren't worth the price. read more

We have been going here for the last few yet and it is a beautiful. They have great birds of prey to take pictures of. The T dock for fishing is great and you can rent a rod and reel and you do not need a license to fish. Kind of pricy but they provide great service. read more

I took my mom and my niece to SouthSeas Island Resort for a girls trip. We had an amazing time on this beautiful piece of property. Charna that worked the front gate was sweet, funny and a breath of fresh air. Our room over looking the marina was clean and spacious with an incredible view. The complementary bottle of wine was a nice added touch. The service at the Harbourside restaurant which was right next to our room was impeccable. The manager Andrew was such a sweet heart and Carol greeted us daily with her beautiful smile and welcoming demeanor. We had Diandra as a server a few times and she was awesome. After dinner we typically got ice cream in the little shop there on the property. Judeen made sure we could sample as many flavors as we liked. I'm pretty sure I tasted them all by the end of the trip. Lol. I wasn't just treated as a customer, I felt like I was treated like family. Albert the bellman was so helpful and Yogi the trolley driver always so pleasant. Thank you all for making our getaway awesome! We will definitely be back!!! read more

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Great service , great trip and wonderful place. Excellent service by Sheri at the Pool Bar and Restaurant ! By far the best server they have. Friendly, personable and made us feel like we were at home. Can't wait to return read more

South Seas - Rum buckets - Resorts Near Me - Captiva, Florida

I have stayed here many times and recommend it. The beaches are beautiful. The water is warm and relaxing. When the sun shines on the water it glistens with rays of light. Just breathtaking! All the restaurants and activities are awesome. read more

My family and I have been visiting south seas for years. This is an exceptional family resort. Celebrated my son's first birthday at camp sullywags. They turned the morning session into a little birthday party! Totally unexpected and a wonderful surprise. The staff is slice and scoop is phenomenal. Attentive and friendly. Looking forward to creating more family memories at the resort. read more

While the sunsets and beaches were phenomenal, this is by far the worst "resort" at which I have ever stayed. We requested handicapable accomodations for my terminally ill father-in-law as this would likely be our last trip with him. They placed us on the third floor with a 4 inch step up into the room, no ramp access for his scooter or weelchair. We were 2 miles from the pool, breakfast eatery and most activities on the island. We requested a high chair for our 6 month old which was covered in grease and caked on food, five of the lights in the room were burnt out, and the dishwasher did not work. All showers and sinks were backed up, causing the bathrooms to frequently reek of sewage. We requested a shower chair 4 times, after which the staff provided a patio chair. 2 days later the maintenance man for the dishwasher stated that they had shower chairs if we didn't want the patio chair. While we waited for A dishwasher repair, the manager decided on the third day to send two housekeepers to clean our dishes, which was done while we were in the room and was very awkward. We received a makeshift ramp on the third day after many requests and complaints. Upon returning from the beach the elevator was out of order for hours, so we could not get my father-in-law upstairs to our room. The following day we tried to get his scooter to the pool on the trolley and were told the lift was out of order and they told us to call someone else to get a ride. Passing the buck to the customer to arrange alternate solutions for inconveniences was largely a theme here. Each day it seemed that we experienced a new problem. At no time did the staff come up with a solution to fix our issues, we had to suggest every alternative until they were willing to accomodate. We spent days of our week long stay trying to make this place work for our needs. Even the pool concierge refused to call the manager on duty to verify a cabana rental and seemed annoyed at us for asking questions, while she was surfing the internet. We had to ask her 3 times to hail a wheelchair for my father-in-law, after which she never did. When we requested a wheelchair from someone else, and rolled it in without saying a word to the pool concierge, yet she felt the need to state, "My mom has cancer too, ya know!" I was not quite sure what she was attempting to accomplish with that remark. If you go here, definitely bring bug spray. The property is a wildlife refuge, so they do not spray for sand fleas or mosquitoes, which is understandable. My suggestion is to stay in Captiva, but stay away from Southseas Island Resort. As an active duty military member, I would rather go back to boot camp for 2 months and take a tour overseas than visit this place again, as the personnel in these places are more hospitable than this staff. For the price you pay each night, including their "resort fee", it is not worth it, to have to jump through so many hoops. read more

I still get goosebumps when we pull into South Seas. We have stayed there seven times and look forward to each visit. We have stayed at South Seas three times in the last three years. On the last trip, we stayed at a third story condo (villa) which we rented from an owner. The place was terrific and the view of the gulf was beautiful. There were two bedrooms and a loft. We had stayed in the same unit many years before with eight of our children and found the space to be adaquate. We had a full kitchen, an eating area, living room, and a lanai facing the gulf. The unit did not include the trolley ride or big pools but that was unnecessary as we had a pool with the units and the beach immediately before us. We walked down to the Mucky Duck for sunsets. We took a boat ride with Captiva Cruises to see the bay. The dolphins rode in our wake and amused all of the passengers. You can get a coupon for the ride. It was money very well spent. On two prior trips, we stayed at a Hilton managed timeshare called Harbourview. It was new and beautiful with a view of the boats. We had resort amenities which included eating at the Harbourside Grill. The unit was very large with two bedrooms, full kitchen, living room, dining room, and a very large porch. We spent an anniversary many years ago just walking the beach, riding the trolley, and taking a boat ride with Captiva Cruises to another island. We usually stay some days on Sanibel (Tortuga Beach Club) and some on Captiva. It has always been a great vacation. By the way, some of our favorites on Sanibel are Cips and Doc Ford. Both Jerry's and Bailey's are great places to get groceries and still be on the islands. read more

Marina is a great place to harbor for a night. The beach was fun but it's a quiet place not a lot to do around there. There were some huge boats there which were fun to look at. Overall middle of the road but with some more beach activities it would be perfect. read more

Sincerely I wish I could forget my stay here. Let me say that there is nothing wrong with the hotel per se, the overwhelming problem is the staff. My family booked this hotel through AirBnB, and the hotel messed up the dates, giving us 2 nights instead of 3. On the Sunday afternoon of our stay (we were supposed to leave on Monday) , we got a very rude call asking us why was it that we were still there, and why we hadn't left yet. We tried explaining over the phone that we were due to leave on the next day, but they said that we were mistaken and that we needed to leave. We then proceeded to to the front desk (an 8 minute car ride, it's far away) and were greeted by Tiffany, to whom we showed our email confirmation stating that we indeed had 3 nights booked. She proceeded to say that it was not the hotel's fault and that we still had to leave because they were going to do maintenance on the room. Maintenance on a room at 6 PM, on a Sunday night. Right... When we pointed this out to her, she magically offered us another room, but emphasized that we had to leave our current one. We told her that we had a lot of stuff to move (small children included) and that we didn't see the point of moving it all for a merely 12 hours, and that we wished to stay there since the hotel had made the mistake and it was just for 1 extra night. Tiffany then very rudely stated that she would call security and have us escorted out if we didn't leave on our own. When we called her out on her rudeness and asked to speak to the manager, she simply told us that she was the manager and that she didn't feel she was being rude. Let me be clear Tiffany, when you work on the hospitality sector, and you tell guests who's reservations have been messed up by you or your staff, you do everything in your power to accommodate them. You don't tell them that you will call security and escort them out like dogs, especially if the guests always maintained a low tone and never once raised their voices. I guess you missed that class, or you didn't go to school at all. We ended up asking for a refund on that 3rd night (which she says we never had) and got it. So if according to her we never had it even if we paid for it, I guess she gave us a free refund. lol. So at the end we had to cut our vacation short, and pack our bags and leave on a Sunday night. If upper management ever reads this, please ask Tiffany to be more human and understanding in the future, and teach her that patience and empathy goes a long way in your business. read more

We took a wonderfully led and exciting trip on jet skis to the upper islands with BEST BOATS in the resort. I was impressed with what an educational trip as well! Very FUN!!!!! Will definitely do it again! read more

Have you seen the show Hotel Impossible... uggh .., it stinks when your in an episode and you have your whole family for your summer vacation. First, can't check you in, then rooms they give you are dirty, things broken, and now we still don't have a room. For a family with a 2 yr old who traveled all day it doesn't get any worse. Maybe a motel 8 in Ft. Meyers would have been cleaner. I want to get Anthony Melchiorri here to talk to the owners! read more

Save your money, this resort is not worth it! The pictures on the website are not how the hotel looks. The rooms are old and dingy. The service is horrible. There is limited parking for cars and everything is spread out. You are forced to rent a golf cart or take a trolley. Do yourself a favor and go to a reputable hotel! read more