Horrible customer service---took forever to get a hold of someone. Here is what happened---I received a text at 1130 pm from my airline that my flight was cancelled---they were rebooking me. I was to travel Saturday - checking out Tuesday. The best the flight could do was put us on a flight Monday!! I could not find any other flight. We decided to try and change the hotel reservations to the end of the week. The hotel has a policy that any changes (or cancellation) is charged two nights! In our case that was over $1800! Would not do a thing to help out. Never ever will we go to that place!!! UPDATE--I emailed the contact that responded to my review on April 9th --no response. This place is awful! read more

Pros: Beautiful Island Family Friendly Cons: Over priced for what you get Food is mediocre at best Rooms are tired and extremely loud. You'll hear your neighbors every footstep. Mosquitos!!! We rented two villas on the North Pointe of the island. Based solely on appearances, the more economy rooms are furthest south, you get more expensive as you head north. Our two bedroom villa aka apartment/condo was on the first floor. As we entered the room we noticed a placard above the door handle "rooms are not soundproofed, please be courteous". I was concerned about this but shrugged it off. The second night a family moved in upstairs. We've not had a moment of quiet since. Every footstep, every piece of furniture moved, every time one kid chases the other across the villa, we hear it. I would NOT stay on the first floor villa again. You've been warned. We rented two golf carts to get around the island. I recommend this. You'll thank me. One of our two carts broke in the middle of our stay. It wouldn't go over two mph. You'd think the resort would send someone with a new cart, considering we rented two villas and two carts for a week. Nope we had to bring it back to the rental center near the entrance to the resort. None of the restaurants on the property take credit cards or cash. Everything must be charged to the room. Food is expensive and mediocre at best. The general store near the fitness center does take cash and cards. The fitness center was nice for a "hotel gym." In line with expectations. Overall customer service would be rated 2/5. More than once we were given wrong information from the front desk. For example being told there was a path to the beach from our unit. Or where to go for the Dolphin Cruise (which was worth it, kids loved it). Ask each individual activity where they are, don't ask the front desk. It's extremely buggy, bring repellant. Mosquitos swarm you after sunset. So in closing: the island is beautiful, it's a family oriented resort but the rooms are tired and not soundproofed. Considering what we paid, I would be afraid to see the "economy" rooms. read more

South Seas - Can't say we weren't warned. Unfortunately we had already driven 5 hours and paid... - Resorts Near Me - Captiva, Florida

The place was a disaster over new years; swarming with people. The service was seriously lacking. Management was not able to resolve issues and did not follow through or return calls. Just played games and ignored and put us on hold. After we moved our room several things disappeared. Going to a lost in found was a waste of time as security said they have found nothing and lost and found is empty. The pools are nice but hot tub was out of order after power surge in entire resort. There was no warnings regarding red tide risk. Frustrating experience. . read more

Beautiful resort perfect for a honeymoon. The only problem is lack of food sources and lack of information about the amenities but overall perfect stay if you like the water and like privacy. read more

South Seas - Amazing room! - Resorts Near Me - Captiva, Florida

We stayed for 4 nights at the South Seas Island Resort- our first time at Captiva Island. We stayed in the ocean view 1800 building, next to the T-dock. Our trip was pretty much supposed to center around kayaking and fishing (we brought our own kayaks and gear) PROS: Room was clean and view was gorgeous. AC worked well and room had a ceiling fan. Great location next to the T-Dock and we were able to leave our kayaks down below the balcony on the "beach" (locked up with a cable). The little store on-site was close by and has decent hours along with hot breakfast sandwiches and other deli type sandwiches. (BLT was good!) very pricey though, probably better to stock up before you get there, however, it's nice to know it's there if you need it. We ate at the Pointe, also on-site, 3 times during our stay. Food was pretty good! It's a casual-ish atmosphere right next to the pools. We tried the grilled grouper sandwich, buffalo wings, and chicken strips- all were good! The tiki bar down by the water is also part of the Pointe- you can order food over there too. Beautiful sunset views from the beach and the water is crystal clear. The marina is really pretty- it's cool to walk along and check out the huge boats. T-Dock- we didn't have much luck fishing on the T dock but we could see the big snook in the underwater lighting. The dock has no fishing pole holders so you need to bring your own, if you want them. There's also no cleaning station. There's a trolley that can get you around the property (which is huge!) CONS: Trailers- it's not necessarily the hotel's fault but having a trailer is a huge hassle. We brought our kayak trailer, with the understanding we could store it at the hotel, but when we got there we were told no trailers in the resort and that we had to park in a lot outside the entrance. The lot was totally overgrown, appeared to be unmonitored, and it didn't look like the gates were ever closed and/or locked. When I made the reservation over the phone (directly with the resort) I spoke to two people and neither knew anything about trailers or the policies regarding trailers. Finally I spoke to someone at the marina and he made a "reservation" for us to bring and store the trailer for 15 bucks a day (in the overgrown parking lot). It turned out to be ok though, just inconvenient and a huge hassle. Room- just be aware that the mini fridge in the room is super small. I'm glad we brought a ton of coolers with us. Theft at the T-Dock- from our balcony, during the day, we saw someone stealing bait out of other people's bait buckets and/or stealing the bait buckets themselves. This happened while 2 resort employees were standing on the dock, oblivious. (We yelled from our balcony and the guy took off) Our bait was also stolen one night. Resort fee- I'm not complaining about the fee itself, just complaining that I wasn't told it applies to each person, not per room. So it was about an extra 35 bucks per night. No room service! In sum: if we came back to Captiva Island I'd stay here again but only if our trip wasn't centered around fishing. This place just isn't set up for that BUT it's a great place for relaxing and enjoying the views. read more

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For the amount that they charge you would expect at least valet service, bellhop service, a greeter at the entry door, easy access to the beach more than one dining option for dinner and clean towels. 1) Upon entry there is no valet, no one to greet you or take your bags to the room. Not a necessity, but for the $800 per night they try to charge (or even the $400 per night we paid) you would expect some level of top service. 2) there is one "designated" access point to the beach and it is in the middle of the large property - you can either take the trolley which is time consuming and cumbersome with beach gear or take your vehicle, for which there is extremely limited parking near the beach access point. 3) for lunch, the poolside restaurant is open, but the harborside restaurant is not. for dinner, the harborside restaurant is open, but the poolside restaurant is not. Other than pizza shop, beach bar or the ship store, there are no other restaurants available. 4) on the second day our "clean" and folded towels had a sticky gummy pink goop about 6 inches wide on one of our towels - really do they not look at the towels before they hang them? At check-in they did not inform us about wi-fi available at the room, or give us the code...we had to dig through papers and call the front desk to find out that wi-fi was available. The property is in a beautiful location, however the "villas" are really vacation rental apartments in apartment buildings with catwalk entry to the units - not very resort feeling at all...just like living in a nicely landscaped apartment complex. In the mornings, the cleaning people push large LOUD carts around the outdoor walkways at early hours in the morning - so for those light sleepers forget about "sleeping in". Other than the manager at the Harbor side restaurant, the service is almost non-existent. Our waitress forgot our wine orders until we were almost done with dinner, our lunch waiter never came by to see how we were doing or to refill our drinks. Other than the location, which has nice views from the pool and beach, the nightly rate is not justified at all. We would have had a much better time staying in the more central part of Captiva with direct beach access and a few restaurants to choose from....at a third of the price. read more

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I had hoped my first time staying at this hotel would've been what two different sets of friends had told me it would be ( Amazing they said... Yes you have to book there! ) ...but how wrong they were! When we got to our room the trash had not been taken out, the pillows smelled like cigarettes, the water would not drain from the shower/tube AND... I stepped on a fishing hook that was in the carpet! I will never stay here again and I will not recommend to anyone who asks about where they should stay in Captiva. First and last time here for sure! read more

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Beautiful property and pretty friendly staff so far. I am not impressed with the cleanliness of my room... Or lack thereof. The mirrors haven't been cleaned from the previous guest. Hand prints all over the sliding glass door and there are white- ish stains on the towels. Also, there's sand in the dresser drawers ... & not just a little bit of sand. It looks like someone literally pushed it all together and just left it there. I'm here for business purposes but I do think I would return for leisure. Update : just noticed I don't have a comforter... There's a stack of sheets on my bed. Ooooook read more

South Seas - Hello sand castle in my drawer from previous guest. - Resorts Near Me - Captiva, Florida

Our family has had a timeshare for over 40 years. This year the resort restricted us from amenities that by contract of purchase since the late 70's . No towels, chairs or umbrellas or trolley rides. No access to the water slide. We stay at SouthSeasClub. The first week no ice machine, the next two weeks no hot tub. The bbq grill does not work. The wifi at the pool is unacceptable. The staff at check in were rude and asking about amenities they were beyond rude. A woman that just had surgery and wanted to sit in a chair at sunset beach to watch the sunset when their were at least ten chairs open was told to get the hell up because she didnt have a wrist band. THE BIGGEST PROBLEM WAS IN UNIT 1311 and 1318 at south seas club had sand fleas or something biting us on our couch. I have loved our visits for years but the new owners seam to not care about the owners and are more interested in running us out of the resort to charge people more money. Sad but true. The Beach was unkept and trash was left behind. The beach had a ditch with sandy mud and not clean. This was the top of the line for years but now nobody cares about it read more

Another Yelp address snafu! South Seas resort is on the north end of Captiva Island, not North Captiva Island. Take a look at the map. It's at the end of Captiva Dr. I've been coming to South Seas since I was maybe 3 years old, and I still look forward to coming here every year and never want to leave!! The land that is now South Seas Resort, formerly South Seas Plantation, was once a Key Lime plantation. Evidence not washed away by hurricanes can be found in the tropical atmosphere created by the architecture and old fashioned trolleys. There was once a small shack with the history of the island just on the inside of resort property, but I believe it was blown away by a hurricane. The beach is wonderful, though the shelling situation has gotten worse every year.The sound of the waves hitting the edge of gulf coast florida is unlike any sound imaginable; it's calming and melodic and dreamy. During the summer the people are very sparse, but I can't speak for the rest of the year. With no people running around it looks barren, but the peace and tranquility is worth it. South Seas, being so isolated, is rather...surprise...isolated! To get to a decent grocery store it's 25 minutes by car. This isn't a place for up and coming youth or singles really. It's a family resort primary populated by transitory timeshare owners who are old enough and well-to-do enough to even HAVE a timeshare. Did I mention i'm here with family. As can be deduced by seeing the word HURRICANE several times, the weather is something to watch on the islands. It usually rains mid-afternoon during the summer then clears around 5-6pm, just in time for a last minute dose of sunshine. "Resort Property" also came up before. This is a resort, and to ride the lovely trolley, to dine in the semi-lavish island restaurants, or to have ice cream in the 50's inspired diner - you have to have to be an owner or guest staying in the resort in some capacity, or I believe - pour on the charm. I haven't heard of anyone off property coming to eat here, the guard in front kinda prevents that, but please feel free to correct me on this. Besides, we could use someone to shake things up over here! I love this island, and South Seas Resort and when I have a family of my own, they'll be coming here too! read more

We actually were married at this resort in 2010, and decided to come back with the kids for a vacation. I am giving 2 stars because most of the resort is quite nice but I should probably rate 1 star because of the giant cockroach we found in our room the first night we were there. $600 a night for a room and you think they could afford pest control. read more

South Seas - Giant cockroach found in our Lands End Villa at South Seas Island Resort. - Resorts Near Me - Captiva, Florida

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My wife and I stayed a week and it was awesome!!!! You can't beat the beach front villas for views of the gulf and sunsets. The trolley makes getting around the resort easy....park and ride all week. The staff is very friendly and accommodating. Room was clean. Being able to use your room key as a charge card at the shops, eateries, and cruises offered on resort is nice.....if you don't know about this already YOU'RE CHARGED $200 PER DAY FOR EXPENSES TO THE CC USED TO PAY FOR ROOM, WITH WHAT U DON'T USE BEING REFUNDED.....no biggie but alot of folks dont seem to know. Overall great atmosphere and great experience read more

South Seas - Awesome sunsets - Resorts Near Me - Captiva, Florida

I'm writing this a week out after our stay in January 2019. We were on our second honeymoon and were originally put in the tennis villas for one week. On arrival we were told we were upgraded us to the beach villas. It was beautiful and just steps from the beach with a beach view. The room was beautifully decorated and was everything we needed for the week. We can not say enough about the staff. AHHHHMAZING!!! I was so nervous about our stay after reading the reviews, but this has become our yearly vacay spot & have already planned a return in May when the water is warmer. Do not hesitate to book SSR. The grounds are immaculate and beautiful with everything right at your fingertips. I will say there are resort fees & you wear a band while you're at the resort. Can't wait to see you again SSR. read more

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Edmond at the beach villas has made our stay so pleasant.. He is your guy to have put your chairs, umbrellas and towels right where you need them at the beach. Always with a smile on his face. He's also there to take your family photos for those great memories at Captiva!!! Go Edmond read more

South Seas - Edmond our awesome beach guy at beach villas - Resorts Near Me - Captiva, Florida

So disappointing. This use to be my favorite vacation spot. We rented a private home 957 Beach Haven. Very expensive and was hoping it was going to be worth it. We arrived at 4 pm. When they said we could check in. But nope room not ready. They said we could go to the property but can't go in the house, they would call us when room was ready. We went out back pool umbrella blowing around yard, was broken. Garbage from last guest around pool. Mind you we waited untill 4 because we have car full of groceries. 4:45 no call so we just decided to go in anyway, maids still working. Never received a phone call. Then realized we had no key to go out the next day. House was run down. Porch screen was ripped, like I whole panel. Pool was dirty. The cushions on most of the chairs at the were ripped. Mind you when we called at first they said sorry you have to call this person. Oh sorry not out department. Just doesn't seem to have the level of service it use to. And although I'm not on vacation to watch TV they could upgrade the service from basic cable to be able to watch Netflix and movies when you have kids. And the TVs are no bigger than my laptop. I don't understand why no house keeping service? Did I get a discount for not having the service NO. They could pick a time every day and we would leave the house so they could be alone. Text us when done. We called for a service on the bathroom toilet that was running they never showed up so we just fixed it ourselves. My Hot water bathroom handle fell off when I went to use it. So many other things not worth putting down. Looks like will be looking for a new family vacation spot. read more

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I will start by saying this property and "resort" has true potential and it is a shame that the poor management is not capitalizing on that potential. We are not picky travelers, however this place was overwhelmingly disappointing and as our stay progressed, so did our disappointment. We arrived at 3:45 (check in as at 4) and our first impression was the lobby bathroom which had no toilet paper in either stall, dirty paper towel, and paper debris all over the floor, which we soon learned was a common theme throughout the entire resort. During check in, we were told we would receive a call when our room was ready. After waiting for about an hour, frustrated and ready to settle in, we went back to the front desk and finally got access to the room at 4:45. When we arrived at our "villa" (more like an apartment) we were beyond disappointed. The chairs and couches were disgusting and dirty, there was a nasty smell coming from one of the bathrooms, a old dusty chocolate bar on top of the fridge, hair in the shower, and dirt everywhere. Let's just say, the last thing you wanted to be, was barefoot or sitting on any of the furniture. We are not picky when it comes to how "nice" our room is, but when we're dealing with a DIRTY room, during a pandemic, and paying a ton.... that's where we draw the line. The room looked like it hadn't been cleaned ever, and during a pandemic you would expect the opposite. We expressed our frustrations over multiple phone calls with the front desk who promised a call back that never happened. After hours of waiting for a phone call, we were forced to go back to the front desk to speak with someone in person. One lady at the front desk (who genuinely cared and wanted to help) moved us to a smaller villa that appeared to be cleaner. However, there was a half a role of toilet paper between our two bathrooms, no bedding for two of the beds, not enough towels, one garbage bag and insufficient cleaning supplies (something you need, since there is no daily service, or service at all.) On top of that, after the first night in the new room, it became obvious that one of the beds had BED BUGS.....We reported the bites and asked for assistance, but again after MULTIPLE phone calls and hours passed, no action was taken. 12 hours later, instead of new, clean sheets, I received about 30 pillow cases to make my bed (what a joke...) We are avid travelers and are used to a certain level of service for this price, however this resort was so far from that. As I mentioned in the beginning, this resort has serious potential, however if you're coming, prepare for horrible service, outdated condos, unfriendly staff, and potentially bed bugs. Truly a shame:/ read more

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Currently staying at South Seas and the customer service is very subpar. Our room had a clump of dust/dirt hanging from a door (and many other unclean aspects to the room)! We went to the front desk TWICE to address this issue and they finally sent someone... while the hanging dust has been removed, the dust all around the area is still present. The workers are very nice ur poorly trained, and the cleaning staff is lazy and the front desk manager replies that we don't actually know what filth looks like and that we are wrong. Odds we stay again?? Unlikely. read more

South Seas - Resorts Near Me - Captiva, Florida

This is a beautiful property with nice beaches and decent pools. However, the rooms are similar to a Motel 6. I believe some rooms are getting updated on the property, our room definitely was not. Although very expensive, it was very worn and dated. The service was also mediocre. The front desk was not helpful. Some of the wait staff was pleasant, they were just very understaffed. We will go elsewhere in the future. read more

SO DISAPPOINTED. WE WERE SUPPOSED TO CHECK IN to a 3-bedroom villa and it was DISGUSTING. we went to the front desk to complain, got changed to another room. AGAIN DISGUSTING. They suggested sending house keeping, as if it would be a 1 or two hour job. YEAH RIGHT. You look at the pictures and you decide. The carpets were BLACK with filth the doors, handrails, kitchen, furniture UNACCEPTABLE. mind you we have a 1 year old baby, who needed to eat and sleep & there was no way they could accommodate us. for the price this place is a disgusting mess. Not at all what it used to be. They should be embarrassed. Haven't gone into a rooms this bad in a loooooong time. Gross. read more

Our family really enjoyed our trip. We had a last minute change in plans secondary to covid and feel lucky we were able to rent a week unit in the cottages. Great weather and location. Beautiful beaches and we saw manatees and dolphins daily at the marina and beach. Would recommend having the activity wristbands for beach towels/chairs and access to the big pools. So relaxing to just show up at the beach with kids in tow and have nice clean beach chairs and umbrellas set out. We did not eat at the resort restaurants so can't comment on their food. Resort staff seemed to consistently be wearing face coverings due to covid pandemic. Guests, on the other hand, are a mixed bag on compliance like everywhere else. However almost all activities are outside and most local restaurants have outdoor seating or will do take out. Will defiantly be back. read more

We decided to spend our 4th of July with the family here. We can say it has been a pretty relaxing stay. Our kids have enjoyed the pool and the activities they have to offer. We also enjoyed the food in the pool are with great service. The kids got to enjoy activities in the pool and really don't want to leave. Running is not a problem here. If you want to enjoy a nice run they have maps with the distance to choose from. They also have a nice gym and cool activities. We enjoyed our stay!! read more

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Nothing but good things to say. This is our 2nd trip to south seas. Requested a room and got it. Check in was fast and easy. Rent a golf cart from a nearby shop because I personally think they make the resort more fun to explore! The resort was beautiful and the holiday decorations were beautiful. Housekeeping did an excellent job and always friendly when you pass them in the halls. The pools are always clean and the main pool has friendly pool servers and bartenders. We rented a cabana this trip and totally worth it! Reserve it in advance if it's during busy season . The water slides were a blast! They have daily events free and pay for families to do so make sure you check out what's happening. We played bingo at the pool! The Crooked Snook Tiki Bar is always fun and has good drinks. The pool runs the same as the rest of the resort. No cash, room key only. The marina is so calm and every time we went we saw manatee. The beaches are always clean. I have nothing but great things to say about south seas because I've had nothing but excellent experiences there. I've gone without my kids 2 times and now I think it's time to bring them and show them all the fun! read more

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The service and attention to detail are poor, given the 4 star billing this place tries to market. We made our reservation months in advance. We asked for and were told we would get: - pack and plays for our room - didn't get them when we got to our room. After getting the runaround from a changing shift at the front desk, I had to forcefully demand them from a manager. - a room with either ground floor or elevator - does South Seas ever have elderly guests with bad knees? Guess not, because it Didn't happen. - the spiral staircase leading up stairs in our unit is damaged and has bars loose. Unsafe! read more

The weather is here, I wish you were beautiful! It's like walking into a postcard of what West Coast Florida living is supposed to be. Sandy beaches, private resort, everyone on golf carts. A living, breathing post card. We were here this past weekend for my brother-in-law's wedding. On the beach. Guests were barefoot or in flip-flops. Then everyone hopped on their golf carts or the trolley to take them to the reception hall at the front of the resort. This resort is really big. That's why everyone rents the golf carts. Lots of different options in accommodations. We stayed in a 2 bedroom beachside villa. Where you see porpoises daily. You can rent a house. You can stay in more normal hotel rooms. Our marina side villas, if you bring your boat. More than 1/2 dozen pools I think. One was heated, one had water slides. Dozens of water sports activities, parasailing, wave runners. Good food. I can especially recommend the conch fritters from THE POINT. It's the Key Lime Remoulade sauce that really makes it. This resort is just a lovely breath of fresh air. read more

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we just finished a weekend at the tennis villas and it was terrible. i travel about 15 times on average per year so i know what to expect. there were roaches in the kitchen, small bugs in the coffee pot, shower curtain missing from the bathroom, tv screen broken, trash all over the property, elevator covered in rust. the pools were so crowded that you coulddn't find a spot in the water, there was trash all around the pool lounges. i left 3 messages and there was no response from the front desk or the manager. i called for a shower curtain and bug spray and they never came. do not book at the tennis villas read more

Our family had a nice time here. It is very family friendly, which was one the reasons we wanted to visit. Unfortunately, our room in the Harborside Hotel, marina view, was dated. The carpets were worn and the furniture old. I was surprised that for the amount of money we spent for the room, it was not better maintained. The final night we were here, a local yacht club had an dinner/dance event on the lawn with a DJ that was definitely loud and that could be heard by all of the guests in this area. It seemed inconsiderate to the guests who were staying there. Fortunately, the event ended by 9 or so. However, potential guests should know that this may happen to them. The staff at the resort were very pleasant and helpful though. This made up for the accommodations. The golf course was pretty and fun to play, read more

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We had some issues with our first unit but Josh the new manager made everything right in fact he made everything better than we expected. They are experiencing difficulties during the covid-19 crisis. it's hard to keep everything maintained when your revenues and budgets are crushed so I have a lot of respect for the effort they're putting in. I hope they make it. It will be a great place to come to after the virus for sure. Right now a lot of the activities and restaurants are not at full service and it's better to bring your own books and things to do. read more

South Seas - View from villa bedroom. - Resorts Near Me - Captiva, Florida

South Seas Resort We checked into the South Seas Resort through a reservation made by Funjet Vacations. Unfortunately, Funjet collected our money for the resort, but never booked the trip. We found this out at check-in. Yari, who was working on the desk, was really good about finding us a room even though they seemed to be booked solid. We ended up in a Harbourside room with two double beds. It's not what we originally booked, but at least we were able to get a room. Our room was okay. We liked that the bathroom was large with double sinks and an oversized soaking tub. There was a small refrigerator, a coffee maker, television, and desk, and ample seating. The beds and pillows seemed uncomfortable, but that could be that I was squeezing into a double bed with my husband where we are used to having our own space in a king. The lighting in the room was dark and everything was just a little outdated. Fortunately there was plenty of natural light with our slider to the balcony. I loved the balcony overlooking the harbor. We sat out there regularly to enjoy wine, coffee, sunshine, and dolphin and bird watching. We slept with the fan on because the A.C. just didn't cut it. For food, Scoops and Slices had delicious pizza. Be aware that if you're going to get 4 slices of pizza, you're better off getting a whole pie for the same price. We learned that the hard way when we spent over $50 for two slices each and a glass of wine each. Debbie shared with us a few nights later that we were better off getting a whole pie and a bottle of wine. That we did! We enjoyed playing "Guess Who" and Jenga during a rainy evening there at Scoops. The Harbourside Grille had a delicious menu and Chris was a kind server. My husband and I enjoyed the lobster bisque followed by the Fall Pasta with shrimp for myself and surf and turf for my husband. We shared a bottle of cabernet as well. The meal was delicious, but pricey. Go there with an appetite because we had leftovers that we were unable to eat since our hotel room did not have a microwave. One day we sat poolside and had delicious pina coladas and vodka sodas. We split chicken tenders for lunch that were absolutely scrumptious. On Sunday we went to the beach and ordered burgers. Unfortunately, the bread was stale. It was disappointing to have a $16 burger with stale bread. One thing we would have liked more of was offering more night life activities and offering more hot-tubs or adult-only areas. The children dominated the only hot-tub on the resort. Overall, the customer service at South Seas was top notch wherever you went. Some of the facilities need updating, but if you're wanting to get away and relax on the beach, this is the place to go. There isn't much to do except relax. If you're a beach-bum, check out South Seas. read more

I recently spent the best week of my life in South Seas Island Resort. It all started with my scenic drive. Such stunning scenery made it a bit difficult to focus on the road ahead with so many gorgeous views of the beach! Followed by my experience checking in. I have to say it set the tone for what turned out to be an amazing vacation! Walking in I was immediately greeted by Kristina who went above and beyond to ensure that my stay was going to be the most amazing experience! And she did just that! Anything I needed she made sure I was absolutely accommodated, from assisting me in figuring out which restaurants in the resort had the most delicious food and drinks as well as explaining which places to go depending on the time of day since the sunset and sunrise are spectacular( highly recommended heading to sunset beach to witness the most memorable sunset with in hand one of my absolutely favorite bartenders I've ever met, Mark's spicy margaritas, absolutely delicious you'll never just have one!) to letting me know where I can rent jet skies kayaks,paddle boards on the resort and witness dolphins frolicking in the ocean. Her recommendations truly helped me get everything I wanted out of this experience. Waking up to the most gorgeous sunrises, taking a walk with a cup of coffee in hand to go and say hi to the manatees! I was truly captivated in Captiva island! Truly amazing experience! read more

We stayed for a week in the 2 bedroom Gulf Beach Villa. We were on the 3rd floor (top floor) and the view was amazing! The villa was great! Easy one minute walk to the private beach. Easy to walk over to Doc Fords for dinner. The trolley was so helpful to get around. It came every 10 minutes, so you never had to wait long if you just missed one. Two usually are running. Such a great trip! read more

South Seas - Our view from the top (3rd) floor Gulf Beach Villa. - Resorts Near Me - Captiva, Florida

I'd highly recommend staying at the South Seas Island Resort. The resort is HUGE and you have the option to either stay at a hotel room or one of the apartments. Our room category was called "Beach Villa." It was a very spacious apartment with a bedroom, bathroom, large living room with kitchen that includes a microwave, refrigerator, garbage disposal, oven coffee maker, dishes and utensils. So if you want to save a few bucks, you could bring and prepare your own food. There is also a balcony with mosquito screens which brings me to another topic: bring plenty of mosquito repellent and skin-so-soft. There are plenty of no-seeums (tiny mosquitos) on Captiva Island. Don't let these suckers ruin your vacation! We were on the South Beach site. One free option to get around is, you hop on the South Seas Island Trolley. They hit every stop and with your resort wristband you ride for free. Of course, you could also take your car. But here is so much cooler and much more fun version that I highly recommend: you rent a golf cart. You can either rent them at the place right next to the hotel or at Yolo - which is a bit of a ride/walk. Yolo tends to be cheaper. But the South Seas rental place gave us the off-season rate and a $60 voucher towards watersports so it came out to about the same and to be honest, we were too lazy to walk to Yolo (You only live once so you don't want to spend it walking on your vacay). read more

Beautiful location. Tucked-away in nature. Saw Dolphins, manatees, hanks, rabbits & tons more of beautiful wild animals. Golf course is beautiful right on the beach. 2 large pools plus an addition pool with slides. Melton is one of the servers in the pool area. Super nice guy, great service!!! I received a hand written letter from the hotel director with a personal comment & 2 free drink coupons. Package also included free breakfast and $50 credit. Nothing be amazing service, and relaxing time. read more

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Do NOT waste your money for a vacation here!! We rented a condo in the bay villas to celebrate my husband's 50th birthday and much needed time away from busy work schedules. Our priory was to sleep in, relax and no stress!! Check in: limited info on property and amenities from front desk, no map, difficult to find condo, etc. we signed an agreement related to adhering to limited noise etc, (we were happy about this). Finally found our Condo! However, it needs much updating, a hole in the wall, needs paint, needs new carpet (existing is disgusting), we immediately took a sheet from the pull out bed and placed on couch before we sat on it. No Ice initially, however the freezer came thru after 5 hours. Condo need and an entire make-over. Pics that sold the property to make our decision to vacation here do not match up to reality. Elevators old, etc. Day 1: early wake-up with pressure washing building; however, there were warning signs the day prior this would happen. No shower curtain in bathroom. Spent afternoon at pool; still not sure code but can open door from inside. We did enjoy sitting on our quiet balcony at night. Day 2: early wake up with a company trying to move furniture into condo next door to us at 7AM. A lot of instructional yelling between movers, phone calls because they couldn't get in condo etc. Tried to let management know about the disturbances and noise and it continued for an hour+. Don't plan to sleep in!! I finally let the movers know we were tying to rest and asked them for that consideration. No resolution except an apology 2 hr later from management. Day 2 afternoon; super excited about visiting beach; they have all the amenities, towels, chairs, umbrellas, AND we paid the resort fee for this amenity.... HOWEVER, Round 1 - after settling in, the beach attendant came by when the winds picked up around 2:45 pm and closed everyone's umbrella due to wind? The wind was not terribly strong to warrant this and It was a beautiful day! However, we complied. We tried to use the the remaining umbrella that was down for shade for our face... Round 2 - beach attendant came by at 3:30 and completely removed umbrella without asking. I sat up startled in my beach chair and asked why? He stated it's because he was the only one there and needed to have umbrellas removed by sunset! I kindly made my case that I was using umbrella (closed) to protect face from sun... no mercy! By 3:45 most vacationers had left the beach on a beautiful beach day because they removed umbrellas. They Cleared out the beach! Excellent strategy in order to clean up chairs, etc and be able to leave work early. Day 3... we shall see what's in store.... Leaving on Day 4. Regardless, don't waste your money. Extremely disappointed. To their credit, I should have done better research and read similar reviews and would have vacationed somewhere else. I asked my husband today for his honest opinion... we were in agreement and certainly won't be back! read more

Our condo was in a good location next to the beach but i'd say the condo alone wasn't a good choice. Wifi was horrible. -Bedrooms- the bed that you could see from the living area wasn't very comfortable. The mattress was about three inches thick so we had to put on the trundle mattress just so you couldn't feel the planks holding up the mattress. The actual bedrooms weren't that bad -Living Area- The tv had really bad graphics sometimes and the couch was very uncomfortable. It felt damp when you got up sometimes. If you want to watch Netflix or something other than cable tv you have to bring something to hookup to the tv to stream from a phone. -Kitchen/Dining area- The kitchen was very outdated, they gave you almost no room to store grocery's or anything. They say that the kitchen is well equipped with cooking supplies but there were no cookie sheets or anything to cook in the oven. read more

I give them 1 star for the location and the potential of the property. Definitely can confirm other reviews here for the variability in room quality and especially the poor level of hospitality. The best thing that happened there was a good lunch and drinks by the beach, albeit $80.00 for fish tacos and two drinks each. The staff seemed bothered by anything you asked for, including check in. The Internet connection in my room didn't work, and they had me call the local ISP for assistance, after an hour I questioned why I was giving up my time for a service call about their faulty equipment. They refused to allow me to change rooms, and then they sent a slow wifi hotspot to me eventually. Helpful, but not a good solution for a graphics person who needed to move larger files. The AC could barely keep up and housekeeping was very rude. I was with a group, and the quality of the rooms was poor across the board with variability in each. At one point this was probably a resort, its a far cry from that now. Beware what you pay for a visit here, in our opinion it is worth 160 per night for a sizable suite due to location. Otherwise, keep looking there are many other options for families and vacationers to consider. read more

I'm giving this property 2 stars because I have 2 kids that enjoyed themselves. We were booked in the Bayside 5000 building of the property for $550 per night (pre resort fees and various miscellaneous charges they tacked on) My issue begins here and future people booking through the hotel should be forewarned- these are owner units rented through the hotel to guests. Unlike other properties of this nature South Seas offers no regulation with the individual owners to comply with maintaining, updating their units - there is no commonality amongst the units. The shower in the bedroom has black mold on the ceiling and the paint was water stained and peeling. My husband was bitten by ants in our bed the first night (they sent someone to spray). The walls and doors were all stained and damaged. It was as though they hadn't been painted in 10 years. I complained about the cleanliness of the kitchen noting the stains all over our refrigerator and was assured that we would have a heavy clean the following day. In fairness the hotel did give us room credits, but again we spent over $2300 at this property for 3 nights and it was entirely unacceptable. Our unit was subpar at best and unless this hotel forces owners in their rental pool to properly update and maintain these units nothing will improve here. If photos of the unit we ended up in were made available on VRBO or AirBnB I'd have never stayed in it. It felt like a bait and switch. When we woke up on Sunday (yesterday) we couldn't get in our car and drive home fast enough. Again, my kids had fun, but we will not be returning. IN RESPONSE: if you are not claiming to be luxury accommodations do not charge luxury prices. Also, honestly represent the units you are offering to lodge people in while they're staying at your resort. Regardless of dated decor or poor upkeep of things like flooring, walls, bathrooms etc, a person renting a hotel room for $500+ a night shouldn't have to live with mold on the bathroom ceilings, dirt, and bugs. It's common sense and common decency. Again we stayed in the Bayside Building and that is what I am speaking to. I did not see any other category of rooms or buildings. read more

South Seas - Bedroom - Resorts Near Me - Captiva, Florida

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First the good news: we checked out. Now the rest of the story. The place is tired and worn out. Upon check in our credit card was charged for $1300.00 for "incidentals"- for a THREE day stay; After already being charged the equivalent of two nights deposit. There were three groups in our party. On check in we asked for the advertised $250.00 coupon book. Were advised that "they had run out of them and no one ever uses them anyway". (Pray tell then why promote the coupon books online and in the room literature?") and that we would get a credit to use on site. We received $50, one of our group $75 and a lady checking in contemporaneously $100! The next morning two of us negotiated $100 each. Why these amounts? Who knows? Bait and switch; in any event a deplorable business practice. One of our group have a toddler. They were assigned to a room that was on the second floor in a building with no elevator. All had to traverse a steep stairway up and down. Their lilliputian kitchen and bathroom seemed to have been imported directly from a 1960's Airstream trailer. They changed rooms with NO assistance from staff or consideration or rebate. Our bathtub was filthy and had hair in it from some unknown source. Day was windy and the sliding door would not close. The refrigerator (from the 1990's) never stopped humming. Ate at Doc Ford's the first night. LOUD would be an understatement. That was our first and last meal on site. BTW, some of the eating places off the resort were quite good. Room was tired and worn. Chips on the tiles in the kitchen and bathroom. The sink in the bathroom looked like it came from June Cleaver's home in Leave it to Beaver. My back still hurts from bending over a sink that came from a kindergarten bathroom. During our three day stay had to replace keys three times as they did not work. Pillows: In 55 years of traveling worldwide have never complained about bedding. Pillows felt like they were composed of reinforced concrete. Likely selected by the local massage parlor to drum up business from sore necks. Room was not cleaned except for the late afternoon prior to checkout. This despite two trips to front desk and assurances that it would be addressed. Some vacation- make your own bed! Internet was available - when it worked and even then was weak. Place should close and give itself a complete overhaul. The transition to the new ownership group is simply a disaster. Despite these lackluster efforts the beach and site are beautiful. The rooms and buildings take away from the natural attraction of the site. Frankly, ruin it. Note to Resort management and ownership: Please do not reply with the same canned response seen elsewhere. Use your time to address deficiencies and restore the resort. No one wants to visit a rundown place that has not been redecorated in 40 years. read more

Is there any way to give less than 1 star? PLEASE DO NOT GO TO South Seas Island Resort! This is the most overpriced, low quality resort I have ever stayed at. The resort benefits from a great location on a wonderful beach, but the facilities are at the quality of a cheap motel but for prices rivaling Four Seasons. We arrived for our stay to find that our room wouldn't be ready until the next day, because there was a roof leak. We stayed in one of the hotel rooms on property instead, and it was average. The next day our room was fixed (by late afternoon), except the dishwasher didn't work and the towel rack in the master bathroom had fallen off the wall. The dishwasher never was fixed during our 8-day stay. Because the room was also TINY, we ended up renting another hotel room on property, so our family would have some space. The hotel room had a clogged toilet that required two visits by the engineering crew. Oh, and back in the other room the broken dishwasher beeped constantly, which required shutting off the garbage disposal and the dishwasher at the circuit breaker. When I opened the breaker box, the door fell off because it was rusted off the hinges. Meanwhile, if you call housekeeping or the front desk to try to deal with everything falling apart, you are very likely to get no answer. When I received the final bill for this place, it made me sick. I truly wish people would stop going here unless and until they fix it up, although I'm sure that won't happen. If you read this review, I hope I at least convinced you to consider going elsewhere. This place stinks! read more

I went to South seas twice it is very expensive which is fine but then I expect great service. The room was not clean. Master bath had no shower curtain. When I called for shower curtain they told me they would drop it off and I could put it up myself. Someone came to my room at 10 at night pounding in my door for shower curtain. It woke me up out of a sound sleep. They cleaned every other day which I fine unacceptable. They barley left enough supplies for 24 hours. I called to share my dissatisfaction and they did nothing. I will never pay that again. read more

Stayed here for vacation to be near family who own a house in Captiva. Our room was outdated and not clean. The bathroom tile was old and missing grout. One of beds was broken and mattress tilted when you sat on it. Outlets didn't work and the sheet were stained. It was over $1000 a night and we only stayed one night because it was gross. Be careful when booking a stay here. read more

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