We had a leak on our water main. The service was amazing from start to finish. The way they dug up…read morethe grass to get to the leak and put the grass back was very thoughtful. I didn't need to plant any seed to cover any bare spots. Very pleased with the work.

My girlfriend had a disturbing experience with this company. On July 31st of this most recent…read moresummer, she was living in a studio apartment at Crosswood Apartments in Eugene. Just relaxing in minimal clothing on her bed, a member of Twin Rivers Plumbing unlocked her door with a key and entered. No knock, NOTHING. The entire apartment building was having plumbing issues, but they gave her no warning in this moment before they entered. She was very disturbed, as she lived alone and frequently would hang out in her underwear because it was hot outside. This was a huge violation of her privacy. Apparently the worker (white male) apologized, but unlocking without knocking on an apartment door is EXTREMELY unprofessional - and I believe illegal. I don't trust the men in this company after this experience, they should know better.

I called because the city of Eugene informed me that a permit (from before I bought the house) was…read moreexpiring and would put me at risk of fines. Jacquie answered my inquiry quickly and was very helpful in getting me a prompt appointment that worked with my schedule. Cody came out and pointed out what the permit was requiring and followed up with the inspector to confirm. The next day Jacquie called to schedule another appointment to complete the work the following week. Cody took care of the issue (adding a backwater valve to the drainage piping and replacing some PVC with proper T&P piping) and followed up with the inspector, getting the work approved within a day. And he even came in under his initial quote! I really appreciate the prompt response and excellent work. I highly recommend them and will be reaching out with any future plumbing needs.

EXCELLENT speedy communications & service by all employees. they installed a new water heater…read morepurchased thru Jerry's. i would not hesitate to use their service again in the future. prompt, reliable & knowledgeable service.

Review for David Craig - Innovative Underground (Eugene, OR)…read moreAfter eight years of living with a stubborn drainage problem, I had nearly given up. Two of our roof gutters fed into a 65-foot underground line that was supposed to carry rainwater to the street -- but something deep under our concrete walkway and patio was badly clogged. I spent months working with two different companies, each promising solutions that never worked. After four costly attempts, I still had overflowing gutters, water pooling near our foundation, and a growing sense of frustration. Then I called David Craig at Innovative Underground, and everything changed. From the very first consultation -- which was detailed, thoughtful, and worth every penny -- David impressed me as a creative idea-guy with vast experience and true integrity. He looked at my situation and saw several possible paths to success that I never would've imagined. His final design was simple, smart, and permanent: a trench and a new piping system leading to a pop-up emitter, placed well away from the house to disperse roof runoff safely. David was on-site the entire day with his assistant Jay, personally ensuring that every connection, slope, and joint fit ideally. They worked cleanly, efficiently, and with genuine care for my property. It's rare to see that level of professionalism and craftsmanship today. The results speak for themselves: both gutters now drain flawlessly into the new emitter system, even in the heaviest Oregon rain. The stress and worry that consumed me all summer are finally gone -- replaced by real peace of mind. David is honest, caring, innovative, and thorough. He offers options rather than pressure, listens rather than assumes, and brings decades of experience to every decision. Whether you hire him for a whole project or just a consultation, his insight is worth your investment. I highly recommend Innovative Underground to anyone facing drainage challenges. David Craig is exactly the professional you hope to find -- ethical, experienced, and genuinely committed to solving problems the right way.

David and his crew are very reliable. They do the job you asked for and I'm always very pleased…read morehiring him. He and his crew worked on our vapor barrier under our house when we first purchased it. We were very pleased with the job he did then back in 2019. We hired him recently to fix a cracked ceramic sewage pipe, they installed a drain out and a new pipe. They did a great job, and I recommend them highly. David is a very easy-going and professional person and easy to work with. I will hire him again for any work that needs to be done "under" the house . Troy Krusenstjerna.

Jeff has done all of the plumbing for a new addition along with a new bathroom and laundry room. He…read moreis fast, polite, and does great work!

Jeff of JD Graham Plumbing. Rates the highest rating from me…read more He was very busy but promised I'll get your job done. On the day of appt. ,he let me know that he had a customer with a bad leak. He had to take care before me, I completely understood and realized if it was me with a bad leak I would want a plummer NOW. Our appt was for noon, he called me approx 230 said he was wet had to change clothes and grab a bite to eat and he would be here for my plumbing needs. And this was on a Saturday!! Jeff was here by 315 ready to work And work he did until after dark. When he finished I didn't have a big mess to clean up after him. And believe me I have had with some repair professionals. ,(I didn't consider them professionals However I use used word professional for JD Graham plumbing If you remember I stated it was on a Saturday. Jeff doesn't charge overtime or weekend charges and does an excellentl job...what a win win situation

good quality work very friendly employees Shawn was an amazing plumber, that guy new exactly what…read moremy issue b was before I even finished exapaning it to him ,I would recommend this company any day over the rest in Eugene,

Their service was fine, but I have been trying to get in touch with them for one drain they didn't…read moredo before the city had to come out, and the office manager keeps hanging up on me. Not sure why. I have tried multiple times. Even asked someone else to call and she picked up immediately. I finally gave up and hired someone else. Tired of dealing with the rude office manager (she had been kind of rude even before that). First negative review I have ever left for anyone!

Look no further. Last week, I called with what I thought was a semi emergent situation. MC Plumbing…read moremoved their schedule around the same day to see me. They clearly knew their stuff- and helped me understand what I had done wrong (I was trying to DIY something, and hadn't let the caulk dry long enough). Though they easily could have charged me for simply coming out there, or pretended to fix something and charged me for that, they were honest, and kind enough to not charge me at all. Of course, they offered to come out again if there was a problem, it's been a week and so far they have been exactly right, no further issues. I am so grateful for their honesty and willingness to help. If I ever need a plumber again, this is who I would use in a heartbeat.

Over the years I've had a lot of plumbing problems and used a variety of plumbers, but Cameron Long…read moreis the very BEST! He did such a great job replacing all my water pipes! He had to crawl under the house and make new connects on my walls. He was efficient, thorough, and very patient answering all my questions and concerns. He is friendly and kind and did a top notch honest professional job. I can't recommend anyone other than him. I would give him 10 stars! HIGHLY RECOMMENDED. Anne Borland

We had a water leak from replacing a water heater and the plumber came out within 24 hours, on a…read moreSaturday, and had our water working again within a 2-3 hours. Thank you for the wonderful service and quick response! Highly recommend this company!

I had outstanding plumbing repair service by Jared of Tradition Plumbing. He was very polite,…read moreprofessional and did thorough work. I was extremely pleased with the results and will definitely contact them again for any plumbing with I need in the future!

Nathan of Traditional Plumbing was really friendly and competent. He has gone through a lot of…read moretraining and experience and can fix anything. And he is just so friendly and easy to have in my house. Highly recommended!