What a great trip we had. Capt. Robin and her mate Braelyn were just the best. Informative and…read moresuper nice. Will definitely be back

Excellent shuttle and service. They take you to and from the island at various times. It was $25…read morefor adults for the shuttle. The provide an umbrella and a mask and snorkel if needed. They also provided shelling bags! Type in Merry Pier in the navigation system. Park on the street. There is meter parking or you can buy a parking pass for $10 for all day at the Shell Key Shuttle booth. Great option to get to the island! It was also very quick and the staff and captains were so nice and helpful!

The Key West express was a fun boat. The staff was very efficient. Lots of places to sit. The…read morechairs were comfortable. They had food if you were hungry, and I got to Key West with plenty of time to explore and enjoy the town.

I'd like to share feedback from a recent experience at two Key West Express locations…read more At the Fort Myers location, the parking attendants and ticket counter staff were notably discourteous -- not the experience customers expect. That said, John and the crew were outstanding: friendly, professional, and genuinely helpful. At the Key West ticket counter, I encountered a similar issue with one staff member who was dismissive when I asked a simple question (gray hair W/ pony tail) -- her own colleague acknowledged it was uncalled for. Key West Express has a strong business model and a lot to offer. Frontline staff are the face of that brand, and a few negative interactions can significantly undermine the customer experience you've worked hard to build. I'd encourage leadership to address this directly, as it's worth protecting what you have. Overall, I would take the Key West Express again for the experience and a 3hrs vs 6hr drive any day - just get dedicated employees! Lastly, I really don't understand why they have such a late departure out of Key West back to Ft Myers -- hotel check out is usually 11am ‍..... what are passengers suppose to do w/ their luggage -- beside leaving it at the hotel....

Great idea to have this service. I hope they eventually run more trips on weekdays for tourists or…read morejust anybody why might like to take a nice day trip. They could use more signage at the St.Pete departure area. No one is in the booth and there are no signs at all to indicate where we should board. There is no phone number and nowhere to text. They don't even have their schedule on their website. Some signeage and a website designer and an ability to reach someone with questions would be a big help. I can see from the boat that this is Bay State Cruises and they normally run boats from Boston to P-town. I know they have lots of experience and I hope they will apply that to this branch of the business.

Bring it back!!! It is very convenient and only makes sense! Who wouldn't want to spend time on the…read morebay to go from st Pete to Tampa. This is a needed service.

This was a sunset cruise on a night where there were thunderstorms 2 hours before our departure and…read morewe didn't think we would even go out. There were only 27 passengers, so we had lots of room to move about. Right out of the dock, we had dolphins swimming behind us, which was awesome. The sun finally came out of the clouds and we got some nice views. Lastly, we went under the Skyway Bridge which was lit up and beautiful. The staff were super helpful the whole trip. They offer beer, wine, soft drinks and water for purchase as well as a few snacks. There is seating on different levels, front and back. The Captain did a great job piloting the ship so we all felt comfortable.

We had a good time on The Pelican. We will definitely try again. The captain and crew were the best!read more

What a great way to avoid trying to find parking at the new Coachman Park! I'd much rather pay a…read morefew bucks for a fun ride from Dunedin and spend a little time on the water. They drop and pick up right outside Coachman Park on the dock. Super convenient, the guys driving and confirming tickets were very nice. You can go standby as long as there are open seats. You can buy in advance online - suggested... but it is not quite up to date... the website is also a bit finicky. Not sure how reliable all the info/details are yet... They are just getting started but I'm not sure if that means it's brand new for that location or just for the 2023 season. We ended up just paying cash and the pricing was different online than what we were charged in person. Last ferry from Coachman Park back to Dunedin during the week is at 9:30 pm...if you're there for a show you might miss the boat! I'm not sure about weekends but I'll be using it again on a Saturday soon so I'll update my review if there's more to report. But definitely choose this and the Jolley Trolley over other options when possible. It's cheaper and more fun!

Five Stars! As a new customer, I was very impressed at the service all around. We called the office…read morewith questions, and they were very helpful and kept in contact with us until we were ready to board (note: the boarding location has changed to the end of the dock, office did not know this). Suggested you purchase tickets in advance and bring cash for a tip. We were picked up right next to Coachman Park Marina, rode over to the Clearwater Beach marina, and back, just went for a fun short trip. The price is right for families, kids, everyone! Much better than trying to find parking on Clearwater Beach, save your money and the hassle, and ride the Ferry! Captain Ralph and First Mate Alex were professional, friendly and full of amazing local tidbits throughout our ride, describing locations as we putted along the intracoastal. The boat was comfortable, the ride was serene, the scenery unmatched, and Capt. Ralph and F.M. Alex could not have been more pleasant and accommodating. Highly recommend for families, kids will love this!