Very professional I had a great experience with my new vehicle purchase Thank you jadon for making…read moremy dream car come true and thank you all for your services

Do not buy from here!…read more Dishonest and illegal practices in place Called in the morning to look at a jeep wrangler. The sales rep was persistent in asking me to come in. I explained to the dealer on the phone what I was looking for and that I was looking to buy today with a credit card. He said that was great and to please come in. Following the interaction with the car dealer I started getting text messages that were clearly generated by AI. These were annoying and kept persisting that I come in. When I responded saying I was coming in, the auto response was to ask for Shawn or Angel. I drove 1 hr to come out of my way to see the car. When I got there, I asked for Shawn or Angel and the dealer on the lot smiled and said they aren't here. Another person approached me with keys to the car and said he was not a dealer but would show me the car. The jeep had 4 tires with drastically different tread wear on the the 4 tires. I asked about it and they said this is the way it came to them. I asked to see the CarFax report and so they showed it to me. The report showed tires had been mounted in Marietta, GA and the previous dealer that owned it was in Florida. I told them what they were telling me didn't make sense about the tires. The previous dealership in Florida would not drive to Marietta, Ga to mount tires that were clearly used and worn differently. They went quiet... I haggled on price and offered a final asking price then handed them my credit card which the owner replied with we don't accept credit card payments. I told him the man I talked to on the phone had told me that it would be ok. The owners response was, that was not me. At that point I was done. They are not honest with their practices, they are utilizing staff that are not licensed dealers (illegal), they are doing repairs and maintenance on vehicles that is inappropriate and illegal (putting used tires on vehicles) and they are being dishonest with the forms of payment they are willing to accept then not standing by anything that is said or promised on the phone. Avoid this dealer at all cost.

My wife and I purchased a new 2026 Toyota Crown Signia Limited hybrid SUV and Finance & Insurance…read more("F&I") products from Marietta Toyota on July 4, 2026. Overall, I rate the car buying experience with Marietta Toyota good, not great. If you're interested in how our experience went, keep reading. This review is divided into 3 parts over 2 separate visits. *** VISIT 1 OF 2 ON JULY 3, 2026 *** Duration: Less than 2 hours Part 1 of 3: Test Drive with Sales Consultant Brianna "Bri" Walters We called and made an appointment to test drive a new 2026 Toyota Highlander Hybrid. The on-site call center associate, Rachel Eve, said they would try to find one for us to test drive. She was nice. When we showed up in person for our appointment, there was none for us to look at. We did look at a used 2023 Highlander and a new 2026 Grand Highlander, and decided they weren't for us. Marietta Toyota just happened to get a 2026 Crown Signia Limited in, so we test drove that instead. My wife liked it. Our sales consultant Bri was great throughout the entire process. She's been at Marietta Toyota for about 2.5 years. She was really nice, very professional, and not pushy. *** VISIT 2 OF 2 ON JULY 4, 2026 *** Duration: About 3.5 hours Part 2 of 3: Trade-in and Price Negotiation with Sales Manager Tyler Elliott We brought my wife's 2010 Toyota Corolla LE in for trade-in valuation and to get a final price from sales manager Tyler. Tyler is new to Marietta Toyota. He joined about three weeks ago and is from Alabama. Tyler had a more traditional, high-pressure sales approach. We get it - that's just how sales works. This was where the process was not transparent to us, the customers. It's a black box. Here's how the numbers broke down: * Sticker price: ~$57,500 (includes ~$2,000 in Marietta Toyota dealer add-ons) * Discount: ~$1,200 (2.1% off) - only available by financing through Toyota at 6.34% APR * Trade-in (2010 Corolla LE): started at $1,000, Tyler upped it to $1,500 * Net price after trade-in: ~$54,800 * Tax, tag, title, and other fees: ~$5,200 In order to receive a "discount," you can't be an all-cash buyer. One way dealerships make money is by getting customers to finance. You can make a minimum of three monthly payments and then pay off the car in full after that to get your "discount" and avoid paying extra interest. There was less wiggle room to negotiate on a Crown Signia because it's a rare vehicle compared to something like a Camry or RAV4. Part 3 of 3: Finance & Insurance with Finance Manager Christie Kerdahi Just when we thought we were done, we had to go into business manager Christie's office to discuss F&I products. She pitched us on three different contracts: a mechanical failure service contract, a prepaid maintenance plan, and a vehicle protection plan for the tires and wheels. These totaled almost $10,000. We had to decide on those contracts right then and there in her office. By that point, we were mentally worn out, felt backed into a corner, and just wanted to be done and out the door. We accepted because she said we could cancel any contract at any time and receive a prorated amount back. We are highly considering canceling. You could argue that a brand as reliable as Toyota doesn't need all this stuff. To be clear, this isn't a knock on Christie specifically - she was professional and just doing her job. This part was tough because of how the F&I process works industry-wide. The contract terms (e.g., time period/mileage, what's included/excluded) are structured in the dealership's favor. Again, they have to make money. The way the numbers are presented - every step of the way, not just F&I - along with F&I being the last step before you walk out with a new car, is part of a larger, deliberate sales strategy. *** ENDING NOTES *** Dealership sales and finance managers do these kinds of things all day, every day. A lot of customers only go through this a handful of times in their lives. So dealerships obviously have the advantage over the customers here. They get you right where they want you. While we weren't super prepared going in, we felt prepared enough - yet we were still blindsided and put on the spot multiple times throughout the process. It's easy to get hung up on technicalities and details, but they do matter. There was a lot of paperwork and not enough time to review everything thoroughly - similar to a home closing, where everything moves fast right at the end and you're signing before you've had a real chance to read it all. We happened to go on slow afternoons, so we were seen almost immediately by everyone. We were in and out about as fast as one could hope, so that was nice. We didn't want to spend a lot of time shopping around and haggling, so there was value to us in getting something we wanted fast. We're very happy with the car. We were lucky it had just rolled off the truck the day we test drove it. We like Bri and would work with her again.

Went in looking to buy quickly. it's never as quick as you want to be, but Davon did a great job…read moreand kept things clear and moving

I began by showing interest online in a vehicle with which I was interested. Immediately I was…read morecontacted by a representative named Fatima by phone who referred me to a sale person David Valdes, offering detailed information along with a video of the vehicle in which I had expressed interest. I made an appointment and came in for a test drive. When I arrived, I was made aware the David has to be pulled away but Nicole King stepped in and took over. She was Professional, friendly, informative and expedited my test drive quickly. Every step of my car buying experience with Nalley Infiniti was exemplary from beginning to end. Though they're prices appear competitive based on Kelly Blue Book (I researched it beforehand), Nicole was eager to earn my business and proved it! My financing took place with Paul Michell. He was patient and knowledgeable. He worked hard to get the best interest rates for me and maintained an expeditious process so I was not there for 5 hours. Early in the process I let the sales people know, I would not come into their dealership to haggle and wait around for hours on end. Everyone met my expectations. Thank you Nalley, Fatima, Dave, Nicole and Paul for one of the best car buying experiences I had.

Get away from your computer and tend to potential customer !!!…read more Three salesmen never looked or acknowledged us. Walked the lot and no one came to show us a car. Sad we came to buy American Made !!!! Staying with Toyota.

Alan in parts is always amazing! Very helpful and precise even if i can tell they are super busy! I…read morealways look forward to speaking to Alan. He's a keeper for sure!

Terrible customer service. I've been trying to resolve a finance issue regarding a misleading…read morewarranty since March 27, and I've had to do all the footwork myself. I've reached out multiple times through texts, emails, and voicemails to the finance advisor, Santos, along with his managers, yet we're almost in June with little to no follow-up or accountability. Ironically, when it was time for me to purchase the vehicle, I was receiving nonstop calls and communication every few minutes. Once the sale was completed, the urgency and customer support completely disappeared. My sells advisor was great but finance and supervisors is very sad after they collected my deposit. They are not that busy

We've purchased (and maintained/serviced) three vehicles from Jim Ellis Mazda. My 2019 CX5 needed…read morean air conditioner repair. It was costly, but necessary. A few days later it stopped working again for a completely different reason. As one would imagine, I was pretty frustrated and upset that there was another significant cost. My husband and I reached out to the management team, requesting a meeting to discuss. To our surprise and delight, they had done the additional repair at no charge. They didn't have to, but put themselves in our shoes to ask how they would feel. The Jim Ellis team wanted to satisfactorily resolved our problem, and they thanked us for our loyalty. We appreciate the relationship their response fostered and will continue to be customers.

3% service charge to pay with a credit card. So not only did I get price gouged to the tune of…read more$3,000 for some pretty routine work, I got to donate $90 just for the privilege of paying them for it. That's on top of the $75 service fee that covers things like PPE and adhering to labor laws. All of these things are called OVERHEAD. Pay for them yourselves, Mazda. Service guys were nice enough. But the pricing is ridiculous, and then adding the service charge is insulting. Go somewhere else.

Chow Chow at Ed Voyles Honda was absolutely great! He was attentive, professional, and most…read moreimportantly worked within our budget to give us exactly what we needed. We were able to walk in and, within just a couple of hours, drive off with our vehicle. The service and care were exceptional, and we will definitely be back. Make sure you ask for Chow Chow!

I leased a new Ioniq 5 from this dealer last year. My perspective is that of a decade long EV…read moredriver, which dovetails perfectly with those of traditional gas engines. No matter who I contact, Roadside Assistance or the Service Dept, or the engineers, or the dealer, the only answer is to "go in for service". At least they could have me reboot, like the old Windows v GM joke. Ask about OTA diagnosis, nobody admits it's possible. Ask for ANY IDEA what's wrong and nobody has a clue' (except Googles). My issue was mystifying to everyone I spoke to at Hyundai.. I easily found a Reddit thread of complaints, 4 years old, and across models. They CAN update and diagnose OTA, but they're accustomed to all their revenue coming from unending.service appointments. They haven't yet realized they are continually overwhelmed, and are inconveniencing customers by making them wait for a part or availability of a technician trained on their EV's. Roadside assistance agents ought to be kept up to date so they can answer questions. I realize this has been more about the manufacturer's service than this specific dealer. I think it's a problem with the dealership model, and those dealers who are forward thinking are aware the industry is changing. The auto business is once again changing. Voyles is trying to hang on to what made his fortune. They need to reassess.

I had such a great experience with the service team at Ed Voyles Honda…read more My right rear wheel well garnish had come apart--one piece was stuck inside my door, others were missing, and I had no idea how to fix it. I had already tried auto parts stores and even searched online with no luck. I called Honda, and Derrick in parts immediately checked inventory and gave me pricing over the phone. When I came in the next day, he came outside, looked at my car, and treated the situation with real care and attention. He then guided me to the service team. Inside, Terrence and Stephen (both service advisors) jumped in right away. They assessed everything, safely removed the broken piece stuck inside, and worked with Derrick to locate the missing parts--all in under 30 minutes. They saved me time, money, and a lot of frustration. Most of all, they made me feel genuinely supported and taken care of. This is exactly why I keep coming back here. Huge thank you to Derrick, Terrence, and Stephen--you all are amazing. Highly recommend!

My experience with the finance department at Ed Voyles Honda left me feeling completely taken…read moreadvantage of. I never write reviews, but I feel obligated to share this so others know to be extremely cautious in the finance office there. I previously purchased a 2013 Honda Accord from this dealership. After 13 years of driving it, it was time for a new car, so I went back to Ed Voyles thinking that as a loyal, returning customer, I would be treated fairly--not taken advantage of. Unfortunately, that's exactly how I left feeling. Getting taken advantage of in the finance office was the one thing I wanted to avoid, and it's exactly what happened after years of loyalty and service with this dealership. I was sold a 7-year/100,000-mile Honda Care extended warranty by Ed for almost $4,000. I didn't realize the total cost until I got home and had time to carefully review my paperwork. After doing more research, I canceled the policy and purchased comparable coverage from a third-party provider for about half the price. Realizing I had paid nearly double for the same type of coverage made it feel very clear that I had been taken advantage of. That's not a small difference--that's thousands of dollars. My experience with Ed in finance only reinforced that feeling. From the moment I sat down, something felt off. When GAP insurance was offered, I politely declined because I understood what it was and knew I didn't want it. Even after I said no multiple times, he kept pushing and asking if I was sure. It felt like my decision didn't matter and that the goal was to wear me down rather than respect my answer. It was uncomfortable and made me feel like I was being pressured into something I didn't want--again, like I was being taken advantage of. To make matters worse, I had questions after the sale regarding my Honda Care paperwork and had to spend additional time chasing down documentation and clarification. I became even more concerned when I noticed the copy of the warranty I signed at the dealership didn't match the terms on the version I later received via email from Ed. When I questioned him about the discrepancies, he brushed it off like it was no big deal--but it absolutely was. It ultimately took me contacting the GM to get clear answers about my policy. I also spent many hours researching the warranty, trying to understand what I had actually purchased, comparing prices, and ultimately canceling it. None of that should be necessary after buying a brand-new vehicle, and it only added to the feeling that I had been taken advantage of during the process. Buying a new vehicle should be an exciting and transparent experience--not one where you later realize you paid nearly twice as much for something you could have gotten elsewhere. Customer service shouldn't end the moment you drive off the lot, and customers shouldn't be left feeling misled or taken advantage of. I really like my CR-V. I just wish the buying experience had matched the quality of the vehicle--and that I hadn't walked away feeling like I was taken advantage of.

Nick was very engaging, knowledgeable, and honest. Vehicle, a 2024 Cayman GTS 4.0 in Guards Red was…read morespectacular and I would have gladly bought it but my wife objected. The car was soon sold to my Porsche dealer and I happened to be there when it was delivered. I then bought it from the dealer, who could sell it CPO. It was worth the extra cost to buy it Porche certified. All that being said, Gas Motors is a reputable firm and they have an interesting group of cars for sale. I would not hesitate to buy from them or sell a car on consignment with them if the occasion arose.

The staff here is very friendly. They let me take pictures of the vehicles and even showed me a 200…read moremile Carrera GT while I was there!