We bought a car from Jerry. It was better than what I asked for. He went way above and beyond and got me the exact car I wanted. We started the process on Sunday and I drove home in my nee car on Wed. No hassle. Great experience! read more

So I thought about using this dealership to get my first car. First they showed me an EX model of the Honda civic, claiming it was the EX-L (when it wasn't), and then tried to get me to pay for it at a EX-L pricing and told me I wouldn't find anything lower within 250 miles saying he had the best prices, and if I could to come show him and they would help me out. Well SHOCKS, I did. I found one for 1.5k cheaper in Tampa (156miles), and I called to talk to them about it. They refused to listen and talk to me as if I were a lair that I could find a better deal. I even gave them the dealership where I found it, and offered the stock #. TLDR: They will try to scam you and dont keep their word. DONT TRUST THIS DEALERSHIP. read more

Shouldn't receive any zeros. Very domineering and snooty. Were rude and uncooperative

Some things haven't changed. We went to this dealer about 10 years ago and back then the sales rep didn't seem interested in us being there. Fast forward to this weekend and the sales personnel were still uninterested. They were not rude but their demeanor conveyed that they were unhappy with their jobs or were inconvenienced with our presence. This was even after making an appointment. The enthusiasm expressed over emails with them were gone the moment we showed up. I'm sure others have had more pleasant experiences but for us, like 10 years ago, we decided to purchase somewhere else. Never again. read more

The purchase part of the package was easy - I think I got a great car at a fair price. After that, I've had problems with the service and my experience is that the service is very poor. I've had a recall for several months - have stopped by, called - but I cannot get a response. It's the airbag and the memo says not to have anyone in the passenger side until it's fixed ...two months is a long time to keep chasing down someone trying to get some help here. read more

Worst ever service department imaginable. Took my car in for simple work and it came back damaged. They took no responsibility for the damage and even smiled when they told me they wouldn't do anything about it. Worst ever! read more

Don't use this dealer they can't handle simple service without making an appointment 5 days later. Needed first oil change on new civic I bought from them and they seemed to have no time or interest in doing it at all when I called to ask if I could bring it in. Called Space Coast Honda and had no trouble getting same day appointment to get service done and they were so appreciative of my business. Wish I had known this before and I would have bought my car at Space Coast instead. read more

When I submitted an inquiry on a 2017 Honda Civic, I received an email quoting me a price too good to be true. The hook was set and I went in and low and behold, the email was "sent in error." Luckily for them, they had exactly the color and model I wanted (dark grey Honda Sport Touring hatchback) so I bought the car anyway. One concern was the push start to which my wife inquired about theft and they assured us these cars were incredibly difficult to steal. 9 months later, my car was stolen out of my work parking lot in broad daylight within minutes. So here I am now, writing a review on Yelp because I need a copy of my bill of sale for an insurance claim and NOBODY is returning my call from Southeastern Honda. Fuethermore, the receptionist is becoming increasingly (and obviously) frustrated with my repeated calls to resolve what I would have thought was a simple request. Stay away, you're better off going to Stuart Honda, which has much better customer service. read more

Buyer beware when shopping here. Went to trade in my current Honda CRV and am just now realizing how badly I was ripped off the first time. Do not trust anything these guys tell you, do your own research first. My 2016 Honda is not nearly worth what they charged me for it, so no way to trade in unless I want to be upside down in a new car. read more

Recently purchased a Pilot from this dealer and for the first time in my car buying experience I did not feel pressured in any way to buy a car right then and there. Our salesman Angel Ortiz took his time in learning about our needs and answered all our questions. Not only did we get a great deal but Angel really knows his product and showed us all the features of the car before we left. I highly recommend this dealership and Angel to anyone in the market for a new car. GC read more

Just concluded a new purchase of a 2019 CRV. First this was the fist time at Honda and this dealership. I had a Cadillac srx in exceptional condition and loved the car (2012). 30000 miles. I the super care of my vehicles. So wanted a good deal. I liked the quality of the CRV so decided to to lease one. Lease was confusing so really did not now if the deal proposed was good. Result was unreal..I am one super happy customer...will always recommend them. Thanks read more

I had an appointment for 11:00 am today to take care of a recall issue to replace the airbag. When I arrived they told me they didn't have the part needed. They knew they were out of the part but I was never notified. So now I have to go back in two days. It's obvious that their service department needs an overhaul. This isn't the first time I've had issues with their service department. The issue isn't the work being performed - it's the poor customer service. read more

I recently purchased a CR-V . Eddy Mondesir was my sales consultant, and he was a pleasure to work with. I, like most, find purchasing a vehicle a stressful task. At other dealerships, my experience was not as pleasant. Eddy was knowledgeable, but also patient and respectful. I will definitely do business here again in the future. If you're in the market for a car, I highly recommend shopping here and ask for Eddy! read more

These guys used to be great but the current management is all about old school dealership ripoff. Turned in a lease there and they didn't pay off the finance company (honda financial) after leasing me a new car. Beware of this dealership read more

This dealership has the absolute worst customer service we have ever received from any company. They do not return calls nor assist with the simplest transactions. When we purchased the vehicle we waited for hours to be assisted by a finance manager. We are now trying to get the title transferred and they absolutely refused to assist us. read more

Got nothing good to say, don't say it at all, comes to mind. Maybe later i will be able to look back and laugh, while i make another post explaining this one. Bless the hearts of arrogant people. read more

Classical "Bait and switch" This dealership mailed a letter to me offering me certain value for my 3 year old Civic plus $4000 towards the purchase of a new vehicle. If I show up I will be given a gift card for just showing up. I show up and hand the salesman the letter and ask if they are going to honor what is written. The salesman goes to the manager while I wait. He returns and says they cannot honor the letter. They wanted me to pay more than what the letter had offered. I asked for the gift card and they denied saying the guy with the cards was not there, I would have to return. They honored nothing from the letter they mailed me. My daughter bought a car at this dealership three weeks prior and had a horrible experience with the sales staff as well. They would promise one thing but when signing, they switched the deal. My daughter had to argue with them for a while to get what they promised. I don't trust any of the sales staff at this dealership. Buyer beware! read more

I called to ask a historical question about a car we purchased 3-4 years ago, from Southeastern Honda. They were very unhelpful and unwilling to assist with question (front desk said they didn't have access to those records). Even general manager had poor attitude and sense of customer service. Very disappointed since we've purchased several cars there and they had a completely different attitude those times. We've always been a honda family. Sadly it looks like will need to start looking into another dealership since they are only helpful when there is a benefit to them. No care for building relationships with customers. read more

Went to look at an '09 pilot that they lured us in with the price of $15,200. The motor in the drivers side mirror was totally busted and the mirror was inoperable, aka a safety hazard. They also had tried to fix the center console with duct tape, not even joking... Everything else was going fine until the salesman left us sitting for an hour. My pregnant wife asked to use the bathroom and was told it was not working. Really? That's just kind of ridiculous. Also it seemed like a crew of the salesmens friends were just there hanging out and that made us feel super uncomfortable. We felt like they were staring at us a lot of the time. Then a man comes in and says "sir, may I speak to you alone for a minute?" Turns out to be the finance manager trying to separate me from my wife. He gets me into his office and hands me a page with what he says is my credit score. I had already gone before hand and checked out my scores with all three credit unions. The score he put in front of me was at least 60 points lower than what my scores actually were. He then tells me they could finance the car for me at $400 a month at 19.9% apr interest rate for 72 months... wait. Did I hear that right?! Yes, that is what he told me. That comes out to a grand total of $28,000. For a car they quoted at $15,200. So I started to ask questions. Mr.finance did not like that and immediately blew off every question I would ask by pretending like he wasn't paying attention. Then I said hold on, this is getting over my head. So I call my dad, who immediately advises me that this guy is trying to pull a quick one on me. So I asked mr. Finance if he would be willing to talk to my father, he said yes. My dad gets on the phone with him and immediately gets extremely defensive, a minute later, mr. Finance hangs up on my father!!! Without a word I took my phone and walked out of that dicks office, got my wife and son and hauled a** to our car. We will never ever consider even looking at a car here again. Got phone calls and texts from these guys for two straight days after. Don't ever bother with this place. read more

Never have written in to complain about anything but EVERYONE needs to know about Southeastern Honda and what downright rude, incompetent and non responding this dealership is! On several occasions I asked for a quote on a new Honda HRV. I spoke with Nick George who said he was off the day I needed a quote and promised he would get back to me the day after that. In the meantime I spoke with manager John Malloy who cut me off, said he was busy and would call back. After a week I have heard from NO ONE. What a scam this dealership is. read more

Buyer beware. After 2 decades of great relationship with this dealership, I had an experience with the sales department that I believe qualifies as deceptive. They pursued me with a false price to get me back to the table, and then switched the deal. Details: 4 Nov 2012 Test drove car, negotiated without reaching agreement, left to continue shopping. 7 Nov 2012 Received a mailed thanks letter from the dealership. Handwritten PS from salesman, "I can do your deal if you have not purchased already" - with the exact dollar terms of the agreement. 8 Nov 2012 Husband called and confirmed the terms with the salesman 10 Nov 2012 I called to reconfirm terms, and then made an appointment to complete the deal 11 Nov 2102 Arrived for paperwork and the DEAL HAD CHANGED. They would not honor the number. Management switched our salesman mid-deal. "Best they could do" was $500 higher than the number in the letter. Great cars, but deal carefully and skeptically with Southeastern Honda. A written price holds no weight. read more

Will Campbell was of great help in getting us to a point where we felt all our needs were met at a fair price on a new Honda CRV EXL. Look to Will Campbell when you need a new Honda. He knows his cars inside and out. Fast response to inquires and great people skill. read more

very polite and friendly. Unfortunately all the issues they brought up with my car were verified to be unfounded by my own mechanic who has many many years experience. Therefore I will unable to buy another Honda unless I move from melbourne. I cannot think it will be pleasant to have a brand new one and take it for service there . Perhaps Toyota this time around. read more

First, I have never written one of these before. I came into SOUTHEASTERN HONDA a little over two months ago because my AC was not working. The hot hair was blowing but no cold air. They charged me for a $175 for a diagnostic to see if there was a leak and told me to come back in a couple weeks when the air starts to become hot again. After I left the dealership my air was on and off cold air. I came back two weeks later and they told me that there was no leak and that I would have to come back when my problem happened again. I was extremely confused because my problem NEVER STOPPED. My problem was happening ALL THE TIME. So as I was leaving I turned on my car and once again the hot air blows out. I walk inside to tell Thomas. He calls the mechanic to come check out my car in less then 5 min the mechanic says its my compressor and coil. My car was in there for an oil change and the diagnostic check and in the shop for hours. How did they not figure that out sooner? Anyways, we go in side to get quoted. They wanted $1300 for a compressor and coil. I could not afford that especially after paying almost $200 for a diagnostic test that didn't need to happen because all they had to do was turn on my car and see the compressor didn't click (like the mechanic said). Honda did not apologize for even charging me for the diagnostic test or that my car has been in there 3 times and how they didn't just open the hood and realize there was no "click". A month and a half goes by with me driving without AC trying to find a way to pay for this and I head over to SOUTHERN CAR CARE today (referred to by a friend). The man drops what he is doing and starts checking out my car. He starts sticking a sharp metal pin with a light on top to see if electricity was flowing through certain parts. He then opens the fuse box that is under my hood and sticks the pen in the AC one. He then unplugs the AC fuse and puts one that he had from his shop. My compressor clicks on and my AC immediately turns cold. The part was only 18.50!! Along with his labor 49!! He told me I did not need a new compressor and I have been driving without AC for a tiny tiny problem that took him 5 minutes to find! I paid him and thanked the man. Side note: I asked honda about my headlights because they were hazed over. The man who does them I believe was sick but they wanted an outrages amount of money. I asked the man at SOUTHERN CAR CARE and he buffed them and they were like brand new. Better yet, he didn't charge me a dime! I am from California and I have never had this much trouble with CA Honda dealership. Very disappointed in how incompetent SOUTHEASTERN HONDA was but unfortunately, they are the closest dealership to where I live now. read more

They have excellent service here! I always take my car into Fernando, he is knowledgeable and friendly! I know that he will always give me good information and is always looking out for my best interest. I love this place and trust them with my car! read more

emailed them about getting the best price they could give me on a new Honda civic and they came back with the best price out of the other 3 dealers i talked to from orlando also with lower dealer fees. $17350. which is way below the sticker price of $20,245. Barbara was great showing my daughter how everything work also after the sale, with no hight pressure on buying an extended warranty. read more

Service Department over tightened my lugs during an oil change and tire rotation, so when I removed tires later to replace brake pads two lugs on one and one on the other back tires twisted off 3 lugs total. I replaced them and changed the brake pads. Complained to Honda they gave me a free oil change and rotation. Then we took the car in for oil change and rotation they said another lug wouldnt come off and I had caused the damage. I told them it was part of the original damage but they said it was't , I havent damaged a lug using a hand wrench in 40 years. They caused it and they knew it. They wanted $490 to fix it. Local shop Carters Garage fixed it for $66. Stay away from SE Honda. I had bought 3 cars there but their service department is the worst I have ever experienced. Unreasonable service manager and snippy counter employees. read more

My wife and I were in the market for a brand new Honda CR-V. I dread going to car dealerships as my experiences in the past were either high pressure, or doing the price "dance" with the salesperson and the manager. Today was the BEST experience I've ever had! Our salesperson, Mr. George Montfort, was the epitome of professionalism. Scott in finance was pleasant and did not push any extended warranties or services. The price for both the CR-V and trade-ins was indeed fair. In fact, we landed up purchasing an additional used Honda! My hats off to this outstanding dealership for overall outstanding customer service. read more

Stay away! Terrible negotiation attitude! Salesperson gave us the "bum's rush" when negotiations were not favorable. Even though we had purchased a vehicle in the past, we won't go back again and certainly will not recommend this dealership!! read more

I take my car I purchased from Southeastern Honda (new 2014 Civic) to Space Coast Honda for servicing. Buying from Southeastern was OK but their service receptionist ruined their entire branch for me. I will never go back. This issue remained unresolved after the Sales and Service managers were made aware of this. read more

A very unpleasant situation was turned around by the service manager, Joe, and his team, Danny and Randall in particular. They explained, in detail, the diagnostics performed and ensured I understood their procedures and am happy with the outcome. After several awful experiences at Space Coast Honda I am pleased to find a caring team at Southeastern who provide excellent customer service. read more

Here for oil service special. I can't afford to even purchase the oil for the price they charge. Efficient, courteous and professional. They get my vote and Alison is excellent if you do have a problem. read more

Terrible customer service.. Always had my 2 Hondas service with them and all was great, until there was a problem. My seatbelts in the 2012 civic disintegrated.. YES DISINTEGRATED, not stained, discolored, but GONE.. Over 2 $75 dollar parts they have lost me as a customer forever. Treated both my wife and daughter with total disrespect. NEVER USE SOUTHEASTERN HONDA.. read more

Took my 2016 Odyssey in for its first checkup after buying it at Space Coast Honda. Called before I came and was told it would take an hour so I decided to wait. When I checked in I was told the service (oil and filter change and tire rotation) would cost $32. I was a little surprised because my other 3 cars are Toyotas and I'm used to getting all that for free for the first 2 years. But $32 wasn't all that much...though more than I usually pay at Tire Kingdom for the same service. Two hours into the wait I asked what was the holdup. Was told it was taking longer because I had asked them to look into why the driver armrest squeaks when you move it up and down. Really? Apparently if you have a squeaky armrest and you're not under warranty you should expect to be charged an hour to fix it. It's now 2.5 hours I've been waiting and I just had to ask for my van back. They did fix the armrest and comped the service but it was still a waste of my time. Had they been upfront at the beginning I would not have waited. read more