Bit of a long review. But bottom line up front, this was an excellent purchase experience from top…read moreto bottom. Derick is an excellent guest relations manager and he took me for a few test drives first thing in the morning. I told him exactly what I was looking for and what it'd take to make a deal and he worked with me to make it happen. Randy the GM was excellent as well and worked with Derick to ensure a smooth process. Stephen the manager for paperwork and financing made the process very smooth and Zach helped out with setup of the systems and explained everything well. My reason for coming here out of all the Toyota dealerships in Hampton Roads was based on my previous excellent experience at First Team Subaru, and First Teams lifetime oil change and warranty. I told Derick and Randy I'd previously had the best car buying experience in my life at First Team Subaru, so I figured that'd be what I'd get here, and I definitely got the same if not better treatment here at First Teams lifetime Toyota!

Read the fine print! First team claims to have "lifetime…read moreoil changes" what they won't tell you at signing is that getting your oil changed at no cost after Toyota care has expired is contingent upon doing all other maintenance required at the time of service. So if you're at 30k miles and you pop in for your "complimentary oil change" be prepared to pay upwards of 300 dollars just for a tire rotation cabin air filter and engine air filter. Extremely marked up prices even by dealership standards.

It is 2:18 pm and my vehicle is still sitting in the parking lot - My appt was at 1:00…read more When I ask about it all I'm told is they'll get to it. I asked about the expectations for a 1:00 appt. The gentlemen tells me that just means I'm ahead of the walk ins. They overbook and are not forth coming about details. I'm sitting here listening as they tell person after person who walk up to check "1-1.5 hours." This is unacceptable. If I'm making an appointment, it's just that - an appointment, NOT a time to come an get in line for hours.

Worst experience I've had with a Dealer service department. Inefficient, and poor customer service…read more Brought my truck in for routine maintenance to include oil change, tire rotation and balance, and fluid refills. My service rep was Megean and she was very dismissive and didn't confirm the service request, just said "yep got it". Had an AirPod in her ear the entire time I was at the desk. Waited for nearly 4 hours before my truck was "ready" and I read on the invoice all that had been done was the oil change and tire rotation with an alignment (that I didn't ask for?). Balance service and fluids were not addressed as I specifically requested. Already frustrated, I start driving home and ended up calling back to the service department because I noticed new vibration and shaking from my steering wheel. Megean said I could bring it in the next morning. Next morning I get there, drop it off and explain what services I'm requesting. Megean was there again and seemed to be more receptive. Fast forward 2 hours, I open the link I was sent to check for an update on my vehicle's service and it had incorrect vehicle information. Wrong model, wrong VIN. I decided to go in and when I got there, saw my truck hadn't moved from where I parked it in the 2 hours it had been there. Seriously a huge waste of time that could have been avoided if Megean actually listened to me the first time. I expected more from the "better" rated Chevy dealer in the area, which was the only reason I brought my truck here to begin with.

Exceptional Service from Sam Pedraza and First Team Honda!!!…read more I recently brought my 2018 Honda Accord to First Team Honda after it suddenly began jerking while driving, lost power, and displayed a flashing check engine light. What could have been a very stressful and expensive experience turned into one of the best customer service experiences I have ever had thanks to Sam Pedraza and the service team at First Team Honda. From the moment I arrived, Sam listened carefully to my concerns, documented the symptoms, and ensured the vehicle was thoroughly diagnosed. The technicians performed extensive testing and discovered that coolant was leaking into cylinders 3 and 4 due to a failed head gasket. They conducted pressure and leak-down tests to accurately identify the problem before recommending repairs. What impressed me most was Sam's communication throughout the process. He personally called to explain the diagnosis, outlined the repair plan, discussed the expected timeline, and kept me informed every step of the way. His professionalism, attention to detail, and willingness to answer questions gave me complete confidence that my vehicle was in good hands. The repair itself was substantial. The dealership replaced the cylinder head gasket and numerous associated components, including gaskets, seals, fluids, coolant, oil, and filters as part of Honda's warranty extension program. Despite the significant amount of work involved, Sam delivered outstanding news: the entire repair was covered under Honda's warranty extension, resulting in a $0 customer balance. As if that wasn't enough, First Team Honda also performed a complimentary multi-point inspection, oil and filter change, Virginia state inspection, and even provided a free car wash. Sam also took the time to identify future maintenance items that may need attention down the road, helping me make informed decisions about my vehicle's long-term care. In today's world, it is rare to find a dealership that combines technical expertise, honesty, transparency, and exceptional customer service. Sam Pedraza exemplifies everything a service advisor should be. He turned what could have been a costly engine repair into a smooth, stress-free experience. Because of this experience, I will confidently recommend First Team Honda to family, friends, and coworkers. They have earned my trust, and this is now the only dealership I plan to use for service in the Hampton Roads area. Thank you, Sam, and the entire First Team Honda team, for exceeding my expectations. Highly recommended!

I had to take my Kia here for service for a recall issue and when it was there I wanted to see if…read morethe recall is what was causing the engine light to go on *it had just happened the same day. They did the recall repairs (which included an anti-theft recall that was too late because someone already tried to break in and steal my car once and the alarm didn't work) they charged me over $200 for a diagnostic when I declined the repair suggested. The estimate they provided was $1200 for parts and one hour of labor. I purchased parts for $230 and my mechanic did the repairs for the cost of their labor ($80+). I will gladly give my money to some place that isn't making people pay for the showroom attached to the service area by making them pay for time they didn't use to get any repairs. Shady. If you want a reliable place, don't look here unless it's under warranty. Very dissatisfied with the outcome of this trip.

We have purchased new from the First Team Subaru Suffolk dealership (1) a 2024 Ascent Touring with…read moreturbo engine (10/14/24); and (2) 2026 Outback Touring XT with turbo engine. We are enjoying both vehicles. The dealership owner, Ashton Lewis, Senior and the dealership team are great to deal with. They are performing all the routine maintenance work on both vehicles. Highly recommend doing business with this dealership.

Before I moved out of state in May, I took my Subaru to First Team Subaru in Suffolk to get an oil…read morechange and tire rotation before the road trip. One of the mechanics suggested that I get new front brake pads. He said I would have to pay around $1,200 out of pocket for it. I asked if it was safe to drive. He said yes, but suggested I definitely get new front brake pads at my next oil change. This morning I went to a new Subaru dealership by my new house (I moved to New England). I explained about the front brake pads. The guy said, "Oh yeah, we'll check it out. If they need to be replaced, it will be at no charge to you because of your warranty." When I asked about the warranty, he said he could pull it up under my VIN. Anything brake related is covered by Subaru until 150,000 miles for my car. I told him that in Virginia, they informed me that I would have to pay out of pocket and didn't say anything about a warranty. He looked genuinely confused that they would make me pay. I wasn't confused. I suspected First Team was being shady about certain things. This just confirmed it. And I'm glad I waited until I got up here to get everything replaced. They had to replace the front brake pads and front rotors which was $1,600, but all covered under my warranty. If you drive a Subaru and go to First Team, make sure you're paying extra attention to your warranty.

Took my Jeep in for a recall and I got it back with the engine cover missing! Didn't notice it…read moreuntil 2 weeks later. Went back and luckily they still had it. Didn't seem like a big deal to anybody that the mistake was made. I would not go back..this mistake was too simple in my opinion. I have no faith in them completing a more complex job properly.

Do not leave your vehicle here for service. This establishment is untruthful and has 0…read morecommunication skills. We had to drive to dealership 2 days in a row to get an update on fixing an emissions recall on our RAM truck. We were told untruths about vehicle service updates and were treated poorly by staff. It was left we were refused service after 2 days and were told to take our POS truck and go home. Which we did. Communication could have avoided all the confusion and utter disappointed. We are senior citizens and have never been treated so poorly at any establishment, anywhere, ever.

Ive been getting my kia serviced here for a little over a year now and the service has continuously…read moregetting better. -They offer appointments. If you are familiar with this area you know thats not the case with all the kia dealerships here. No need to talk with a rep unless you want to, go on the kia app and set the appt for all kind fo maintenance and repairs. -Staff has always been very professional. They even send a video of repairs via a link. -You can pay and approve all work online. -Service was completed as expected and on time. -Staff doesnt overwhelm you with additional unnecessary repairs or trying to get you to test drive a newer model.

My first trip to this dealership was earlier in March this year. My husband and I had purchased a…read morenew Kia from a dealership elsewhere. A week into having the vehicle the lights of the door handles would not turn off. We called to see what appointments they had and inquired about the risk of waiting too long that it could drain the battery. They told us to come in. We did and they reassured they would fix the issue. We went to pick up the vehicle the next day and the service department was closed so we went to the front to pick up the key. When we went to get the car we noticed the lights still were on and not turned off. The front desk told us we would have to come back the next day. We did just that. They let us know they were going to have to replace the parts and paint it the same color as the rest of the car. We would have to pick it up another day. We ended up having to pick it up in my birthday and they initially wanted us to pay $150 for the paint. On a vehicle we purchased about 2 weeks prior brand new car. We had them double check the warranty and stated that it would be covered. I was satisfied with the resolution but annoyed that we had to return and take away time from my birthday due to them not initially fixing the issue. Now fast forward to a few weeks ago. I scheduled an appointment for the 13th of December I scheduled it weeks ago. I called a few days prior to ask for a quote for the visit. The lady on the phone was not friendly at all. She asked for my number, name, and the dealership the appointment was for. She then let me know it would be $40 I was surprised and ask her again if that's the cost for the entire visit, and confirmed it was for the 80k visit maintenance appointment. In a stern voice she said "$40 yes it's just a routine visit" Husband and I arrive to our appointment and are told it will be $150 for oil and tire rotation it would only be $40 if we had purchased from that dealership. We asked why the price was quoted $40. They said their call center can give wrong information. We took our business elsewhere.

Bought a $55,000 2024 Nissan Pathfinder platinum and $7000 extended warranty, for grand total of…read more65,000 with taxes, a few things started going wrong with it over the last two years you might as well hit your head up against a brick wall when you called to schedule a service or talk to anybody or any human being I've called as much as 10 times and every time leave a voicemail and a number and will call you back well guess what zero.. I regret every day that I bought and spent that kind of money with this dealer. The only positive thing with this dealership is Joe Hoffman, the master mechanic in the service department and Roland in the service department, but that's not enough to keep me coming back for more new automobiles had a major issue with my Pathfinder a few days ago, sitting in a red light it just turned itself off and then wouldn't start after four or five attempts and finally on the sixth or seventh attempt it finally started come to find out. It's a flaw in the Pathfinder platinum but of course Nissan won't stand behind it. I have bought many a new car over the last 45 years and by far this is definitely the worst dealership I've ever had a business with they leave you hanging phone call after phone call after phone call now I'm up to literally six calls in the last 48 hours and I'm still waiting for a callback which I'm never gonna get don't waste your time and money

The worst customer service in the service department I've experienced since buying vehicles. I'm…read morenot particularly someone who complains but my experience here multiple times warranted this negative review. Unprofessional and unaware of information. My wife spoke with someone regarding an issue with our battery after only having the vehicle for under a year. They did not want to help or fix the issue or at least have a real concern on why the battery went bad so quickly. I would never buy another vehicle or recommend them to anyone I know. Completely unsatisfactory.

Be very wary about VW's. NEVER finance through them. They screwed up my account for a year. They…read moreshut off my autopay and inactivated my account due to their mistake. After a year of dealing with people in CS that had no clue how to fix it, they finally corrected their mistake, but I still had no account to pay. Then the repossession threats started. After paying by autopay for 3 years, them inactivating my account they wanted a year's worth of payments or they would repossess. I ended up writing them two years worth of payments to pay off the 0% loan so I would NEVER have to do business with VW again.

If I could give them zero stars I would. I called into their call center with a water leak issue in…read moremy truck. This company was recommended by a friend. I asked the call center scheduler if they did this type of work and if they would service my Ford. He said yes. Then apologized for having to make me wait for a week and a half to bring my truck it. I was scheduled to drop off which I did last night at Hampton Chevrolet. I got a call this morning saying they don't do water leaks. They gave me the number of a water leak guy who told me he worked for all of their dealerships. Now I have to go to the guy an hour away after wasting half a day going back and forth to Hampton Chevrolet. All I got was, "I"m sorry the call center schedules our calls and they don't know what we do." When I called the call center to complain they put me on hold and sent me to voice mail. When I asked to complain at the dealership they said the manager was out, but I could look around for the Sales manager. No thank you. Horrible service.