Customer service was superb. I had several things recommended for my vehicle and decided to get it…read moredone while they had it. Although I had to wait on a particular part to come in, they handled everything in a timely manner. Nancy made sure I was truly taken care of and my car health was in great condition.

It is 2:18 pm and my vehicle is still sitting in the parking lot - My appt was at 1:00…read more When I ask about it all I'm told is they'll get to it. I asked about the expectations for a 1:00 appt. The gentlemen tells me that just means I'm ahead of the walk ins. They overbook and are not forth coming about details. I'm sitting here listening as they tell person after person who walk up to check "1-1.5 hours." This is unacceptable. If I'm making an appointment, it's just that - an appointment, NOT a time to come an get in line for hours.

No pressure when I purchased my new Ridgeline. Also, their service department was pleasantly nice.read more

I had to take my Kia here for service for a recall issue and when it was there I wanted to see if…read morethe recall is what was causing the engine light to go on *it had just happened the same day. They did the recall repairs (which included an anti-theft recall that was too late because someone already tried to break in and steal my car once and the alarm didn't work) they charged me over $200 for a diagnostic when I declined the repair suggested. The estimate they provided was $1200 for parts and one hour of labor. I purchased parts for $230 and my mechanic did the repairs for the cost of their labor ($80+). I will gladly give my money to some place that isn't making people pay for the showroom attached to the service area by making them pay for time they didn't use to get any repairs. Shady. If you want a reliable place, don't look here unless it's under warranty. Very dissatisfied with the outcome of this trip.

We have purchased new from the First Team Subaru Suffolk dealership (1) a 2024 Ascent Touring with…read moreturbo engine (10/14/24); and (2) 2026 Outback Touring XT with turbo engine. We are enjoying both vehicles. The dealership owner, Ashton Lewis, Senior and the dealership team are great to deal with. They are performing all the routine maintenance work on both vehicles. Highly recommend doing business with this dealership.

Car inspections are "first come, first serve" but they allow people to drop off the night before to…read moreget the next morning. Meaning if you have an ap for another service, you don't have the opportunity for a state inspection on the same day and the inspection can't happen until Monday. Dont say it's "first come, first serve" if you don't actually mean it.

MJ was nice, little Nate was also to an extent. That's about all the positive that came from my…read moreexperiences here. Except the 24 hour test drive was appreciated. I wasted a lot of time shopping here and trying to come to some agreement. Prices were a little higher then surrounding areas. Trade in process was kind of a waste as it was a typical low ball my trade and not budge on their price at all. The management were pretty douchey from the tough guy act and the GM I think it was also just straight up ignored me trying to ask questions. The biggest gripe I had was the mandatory 2000$ "free oil change" southern hospitality package. I'm active duty military and after asking questions and finally getting to the little details this package is terrible for military as it's null and void if you transfer and move away from the area. So if I move in July I just through 2 grand out the window. Even after voicing this concern they still would not budge from this. Very unethical in my opinion. So my bill had like an extra 3 grand tacked on with this and the dealer fee. This was the deal breaker for me. I ended up buying one from cavalier mazda and let me tell you the experience there was amazing!

Took my Jeep in for a recall and I got it back with the engine cover missing! Didn't notice it…read moreuntil 2 weeks later. Went back and luckily they still had it. Didn't seem like a big deal to anybody that the mistake was made. I would not go back..this mistake was too simple in my opinion. I have no faith in them completing a more complex job properly.

Ive been getting my kia serviced here for a little over a year now and the service has continuously…read moregetting better. -They offer appointments. If you are familiar with this area you know thats not the case with all the kia dealerships here. No need to talk with a rep unless you want to, go on the kia app and set the appt for all kind fo maintenance and repairs. -Staff has always been very professional. They even send a video of repairs via a link. -You can pay and approve all work online. -Service was completed as expected and on time. -Staff doesnt overwhelm you with additional unnecessary repairs or trying to get you to test drive a newer model.

My first trip to this dealership was earlier in March this year. My husband and I had purchased a…read morenew Kia from a dealership elsewhere. A week into having the vehicle the lights of the door handles would not turn off. We called to see what appointments they had and inquired about the risk of waiting too long that it could drain the battery. They told us to come in. We did and they reassured they would fix the issue. We went to pick up the vehicle the next day and the service department was closed so we went to the front to pick up the key. When we went to get the car we noticed the lights still were on and not turned off. The front desk told us we would have to come back the next day. We did just that. They let us know they were going to have to replace the parts and paint it the same color as the rest of the car. We would have to pick it up another day. We ended up having to pick it up in my birthday and they initially wanted us to pay $150 for the paint. On a vehicle we purchased about 2 weeks prior brand new car. We had them double check the warranty and stated that it would be covered. I was satisfied with the resolution but annoyed that we had to return and take away time from my birthday due to them not initially fixing the issue. Now fast forward to a few weeks ago. I scheduled an appointment for the 13th of December I scheduled it weeks ago. I called a few days prior to ask for a quote for the visit. The lady on the phone was not friendly at all. She asked for my number, name, and the dealership the appointment was for. She then let me know it would be $40 I was surprised and ask her again if that's the cost for the entire visit, and confirmed it was for the 80k visit maintenance appointment. In a stern voice she said "$40 yes it's just a routine visit" Husband and I arrive to our appointment and are told it will be $150 for oil and tire rotation it would only be $40 if we had purchased from that dealership. We asked why the price was quoted $40. They said their call center can give wrong information. We took our business elsewhere.

My parents went here to look at a vehicle. They decided not to purchase the vehicle for several…read morereasons: #1)Credit Union told them the price was way too high for the year and mileage; #2)The processing fee is $899(which most places is $399); and they CONSTANTLY keep calling after they were told that they were not Interested. These people do not know how to accept NO. And when my Mother ask the Kenneth McGee would he buy a used car for that price and mileage, his response was, "I don't buy used car." Stop harassing people when they decide not to buy your vehicles.!!

The worst customer service in the service department I've experienced since buying vehicles. I'm…read morenot particularly someone who complains but my experience here multiple times warranted this negative review. Unprofessional and unaware of information. My wife spoke with someone regarding an issue with our battery after only having the vehicle for under a year. They did not want to help or fix the issue or at least have a real concern on why the battery went bad so quickly. I would never buy another vehicle or recommend them to anyone I know. Completely unsatisfactory.