Customer service was superb. I had several things recommended for my vehicle and decided to get it…read moredone while they had it. Although I had to wait on a particular part to come in, they handled everything in a timely manner. Nancy made sure I was truly taken care of and my car health was in great condition.

It is 2:18 pm and my vehicle is still sitting in the parking lot - My appt was at 1:00…read more When I ask about it all I'm told is they'll get to it. I asked about the expectations for a 1:00 appt. The gentlemen tells me that just means I'm ahead of the walk ins. They overbook and are not forth coming about details. I'm sitting here listening as they tell person after person who walk up to check "1-1.5 hours." This is unacceptable. If I'm making an appointment, it's just that - an appointment, NOT a time to come an get in line for hours.

I had to take my Kia here for service for a recall issue and when it was there I wanted to see if…read morethe recall is what was causing the engine light to go on *it had just happened the same day. They did the recall repairs (which included an anti-theft recall that was too late because someone already tried to break in and steal my car once and the alarm didn't work) they charged me over $200 for a diagnostic when I declined the repair suggested. The estimate they provided was $1200 for parts and one hour of labor. I purchased parts for $230 and my mechanic did the repairs for the cost of their labor ($80+). I will gladly give my money to some place that isn't making people pay for the showroom attached to the service area by making them pay for time they didn't use to get any repairs. Shady. If you want a reliable place, don't look here unless it's under warranty. Very dissatisfied with the outcome of this trip.

I bought my first car here in 2008. It used to be a good business however they have neglected…read moreseveral of our cars recently while being worked on. They left one car unlocked on their lot overnight and it was completely torn apart (all the papers from glove compartment thrown around while etc. while looking for valuables to take. When I told them about this they just kind of shrugged and were like "oh well". Now I pick another car up to find its windows were just left down by them. If this is the type of outward car for the cars I can only imagine the neglect going on under the hood. Go anywhere else for service

We have purchased new from the First Team Subaru Suffolk dealership (1) a 2024 Ascent Touring with…read moreturbo engine (10/14/24); and (2) 2026 Outback Touring XT with turbo engine. We are enjoying both vehicles. The dealership owner, Ashton Lewis, Senior and the dealership team are great to deal with. They are performing all the routine maintenance work on both vehicles. Highly recommend doing business with this dealership.

Car inspections are "first come, first serve" but they allow people to drop off the night before to…read moreget the next morning. Meaning if you have an ap for another service, you don't have the opportunity for a state inspection on the same day and the inspection can't happen until Monday. Dont say it's "first come, first serve" if you don't actually mean it.

Cant get a hold of service department l, called several times never got call back. All AI nowread more

MJ was nice, little Nate was also to an extent. That's about all the positive that came from my…read moreexperiences here. Except the 24 hour test drive was appreciated. I wasted a lot of time shopping here and trying to come to some agreement. Prices were a little higher then surrounding areas. Trade in process was kind of a waste as it was a typical low ball my trade and not budge on their price at all. The management were pretty douchey from the tough guy act and the GM I think it was also just straight up ignored me trying to ask questions. The biggest gripe I had was the mandatory 2000$ "free oil change" southern hospitality package. I'm active duty military and after asking questions and finally getting to the little details this package is terrible for military as it's null and void if you transfer and move away from the area. So if I move in July I just through 2 grand out the window. Even after voicing this concern they still would not budge from this. Very unethical in my opinion. So my bill had like an extra 3 grand tacked on with this and the dealer fee. This was the deal breaker for me. I ended up buying one from cavalier mazda and let me tell you the experience there was amazing!

I had a very good time and Roy was very helpful. I would tell my friends to check out first team…read moreKIA.

I brought my car to Kia after it broke down on the side of the road. I got it towed there. I told…read morethem what was wrong with it and that it needed an engine replaced and they said that they had to contact the other Kia that serviced it to make sure that my warranty was still good. They said they would give me a call back in about two days and two days turned into a two full weeks. So I ended up calling and they said that they did not even check with the other Kia yet about my warranty, which is ridiculous because it's been there for two weeks. It should've been done. Then they called me a whole other week later and told me that my warranty is good but my car still won't be ready for another two weeks . I am only 20 so I cannot get a loaner or a rental car so I have been without a car and without working for a month. Don't recommend going here. My car has been there for a whole month. It's ridiculous. They never answer any of my questions. They take too long to do everything.

My parents went here to look at a vehicle. They decided not to purchase the vehicle for several…read morereasons: #1)Credit Union told them the price was way too high for the year and mileage; #2)The processing fee is $899(which most places is $399); and they CONSTANTLY keep calling after they were told that they were not Interested. These people do not know how to accept NO. And when my Mother ask the Kenneth McGee would he buy a used car for that price and mileage, his response was, "I don't buy used car." Stop harassing people when they decide not to buy your vehicles.!!

The worst customer service in the service department I've experienced since buying vehicles. I'm…read morenot particularly someone who complains but my experience here multiple times warranted this negative review. Unprofessional and unaware of information. My wife spoke with someone regarding an issue with our battery after only having the vehicle for under a year. They did not want to help or fix the issue or at least have a real concern on why the battery went bad so quickly. I would never buy another vehicle or recommend them to anyone I know. Completely unsatisfactory.